eBags Reviews 469

I purchased a "carry on" as a Christmas gift for my daughter who can only fly from home to her grad school on American Airlines. 7 days after the return window, I discover the bag is NOT acceptable as a carry on by AA. Although I completely understand they have policies, that their website says it's a carry-on...but a major airline says it's not tells me they have a description issue on their website. I was hoping they would make an exception because of that - but no. Just "you've missed the window - no return!". Will never buy from them again. I expected reasonable, not a brick wall. *EDIT* The company finally issued a refund. I had to stand my ground and be ugly to get it though. I don't like being ugly and shouldn't have to be. **EDIT 2** Ebates sent me an email saying they were issuing a refund and it would be made via the same method I paid. If it were via credit card, it would be credited, if it was by gift certificate, I would receive a gift certificate. I paid via credit card. They then sent me a code for a gift certificate. I've told them this is unacceptable and am awaiting their response. This is ridiculous. DO NOT DO BUSINESS WITH THIS COMPANY. They almost redeemed themselves, but now I know better.

I purchased 2 things and the total came to 106.00 but when I got the items, the rolling tote handle didn’t work properly and the 4pk cube were just too big for what I needed them for. I returned both items and expected about $101 to be credited back to my CC. I got the full refund for rolling tote but only got about $14 for the 4pk cube set. When I called customer service, they told me they charged a return fee $4.95 for each cube and rolling tote which is the reason I was shorted by $25. I asked why I was charged for each cube when the it was a 4 pack and not 4 individual cubes. She told me she had no idea. I asked to speak to a supervisor and was told no one was around to talk to but told I would get a call back within 24 hours. After about 30 hours and no call back, I called again and this time the customer service agent said there is no record of my call from the previous day. I asked to speak to a supervisor and now being told I won’t get a call back for 48 hours. I e mailed the company Before I made any calls and still haven’t gotten a response to that e mail.

Ordered a travel case for my grandson for a gift.

At the time of my order placement they showed 6 in-stock. I ordered one and selected my ShopRunner account for 2-Day delivery.

I paid by PayPal and received all the order confirmations that the order went through.

Then the fun began. No shipment and no communication from eBags that the order was not coming. When I signed into my eBags account it said you order was being processed at the warehouse.

After 4 days and my order not arriving, I contacted eBags support.

I kept getting the same scripted line - We have contacted our warehouse to check the status of this item and we will update regarding this issue via email in 1-2 business days.

After 2 weeks of contacting eBags I finally get an email message that said this:

NOTICE: An eBags Item You Ordered Is Out of Stock
Looks like your backordered item was SO popular, even our super-secret sources were unable to track another one down. We've hunted high and low-but it's completely out of stock.
While YOU should feel good about your impeccable taste, WE feel just awful that we can't deliver the goods. So we've suggested a few similar items below, and hope you'll explore eBags.com to see if you can't find something you love even more.
We're also including a special one-time coupon for $10 off your purchase of $25 or more - simply enter code xxxxxxxx at checkout to redeem. You will also get free shipping with this code! Please, let us make this right!

That email response is absolutely terrible. Who in their right mind at eBags approved in sending an email like this. Basically, you are blaming the customer because you screwed up and did not have your inventory under control. And then you offer a pathetic $10 off coupon for your mistake.

Did anyone in your company ever hear of using the word "Sorry" or "We Apologize" for our mistake?????

Then to top it off, getting a refund from eBags is like pulling teeth. It has been nearly a week and my refund has yet to be credit to my PayPal account.

Basically, I had to dispute the charge with PayPal to get my money back from eBags.

This experience went from bad to disgusting in such a short time period.

I am in customer service industry and this day and age you make things right - especially when your competition is companies like Amazon.

I will never purchase from this company again and I CANNOT recommend anyone purchase from eBags.com

UPDATE: Received another email from eBags that said this:
Unfortunately your order has been canceled due to error and you will not be charged for this purchase. If you have already been charged, your payment method will be refunded within few business days.

Again, no apologies whatsoever. Is it that hard to say you are "Sorry" and that you screwed up?

Lastly, our refund finally arrived AFTER filing a dispute with PayPal.

These guys are shady. I bought a bag from Amazon and they sent me a promo price for $20 less. When I asked about it they said they don't honor discounts through partners. When I see their reviews, I wouldn't order directly from them. You can't buy your way out of bad service.

Nice bag BUT security clasp broke after one lightly used trip (only used bag at airport), the bag stayed in hotel room unused the rest of the time.

NO response from customer service. POOR for the cost of the bag and all the marketing the company does.

They have some nice products but do not give full refunds, even if you return within a week. They kept a $5 credit that I can use on a future purchase. Will be reluctant to order from them again.

Sent wrong item that was cheaper and refused to return refund or replace!! Customer service rep never replied. When I emailed them, they finally did. No satisfaction on my end.

I was reluctant to order from eBags after all the bad review, but in reading the bad reviews of disgruntled people, I realized most of the complaints were regarding shipping, warranties, or issues that seemed as though the person buying the product did not look at the return policies, shipping timelines or return policies before purchasing. I really needed the bags I purchased for travel, so I decided to take a chance on eBags and I can say I am 100 percent satisfied with the bags I ordered, as they are both great quality bags. Also, from the minute I ordered the bags, I received correspondence about my purchase and several different emails leading up to getting them, as to when the items were shipped, delivery dates, and even received confirmation via UPS within minutes of them being delivered. So, the bottom line is that most people who are satisfied customers will not leave reviews for a product, I am usually one of them, however, I thought that the reviews I read absolutely do not reflect this company or their practices, so do as I did, and give them a chance, and you too will be see that not all things said are relative to this company's service and merchandise. Thank you eBags for the great products! I will be back!

I ordered a backpack, and after three weeks of not receiving my order, or any sort of shipment notification or communication. When I looked up my order it simply said it was Confirmed, but hadn't shipped yet. I followed up with customer service to see what the hold up was. They informed me there were unable to ship to my country (Canada) and that my order had actually been cancelled the day I placed it. I received no notice of this, my credit card has not been refunded, and it still shows my order as confirmed when I look it up.

I BOUGHT A BAG FROM THEM FOR A FIVE WEEK TRIP TO EUROPE. THE HANDLE FAILED TO EXTEND AFTER THE FIRST FLIGHT. I JURY RIGGED THE BAG SO I COULD TOW IT BUT DECIDED TO CONTACT THE COMPANY. THEY WERE ABSOLUTELY NO HELP. TOLD ME TO TAKE THE HANDLE OUT OF THE BAG. I DID THAT AND THERE WAS NO DIFFERENCE. THEY SHOULD HAVE SHIPPED ME A NEW BAG. I PAID GOOD MONEY FOR THIS BAG AND IT IS POORLY CONSTRUCTED JUNK. DO NOT BUY FROM THESE GUYS IT IS A SLICK MARKETING SCAM WITH NOTHING BUT A SHAM FOR CUSTOMER SUPPORT.

BEWARE!!! Sells defective golf bags. Order wrong twice. Insulting customer service . Runaround and zero resolution. Black bag faded to maroon in 2 months. States fading is to be expected.

Response from EBAGS was they were not notified until 1 month after warranty expired. I started the process 6 months BEFORE. The run around between having ME contact the manufacturer who told me it was EBAGS responsibility per their contract plus the non responses and delays in responding, in some case didn't respond until I demanded to speak to supervisors is inexcusable in customer "service".

I ordered the medium toiletry bag & a set of 6 packing cubes. returned the toiletry bag because it was too small and really didn’t like the design or quality. At the time of return, I had not received the packing cubes because they were delayed. I should have waited & returned all together to save 2 return shipping charges. The cubes are a joke. I was so disappointed when I got them. They are very small & flimsy. More trouble than they’re worth. I was in hospital & couldn’t return within 30 days & when I explained my situation, eBags refused to accept them back although I explained they were still in original packaging & had never been used. Now I’m stuck with something I’ll never use. Cost $50 plus $10 to return toiletry bag. Will not order from them again.

Great company. Over the past five years, I've purchased numerous items from eBags - a Derek Alexander leather handbag, a second leather handbag, four eBags house brand handbags, two Baggallini handbags, and four Laurel Burch totes.

The eBags house brand handbags are indestructible and I need a new suitcase, so I went online to look for reviews of their luggage to see if their house brand eBags luggage is as good as their handbags. I stumbled across the bad reviews on this site. I am sure that everyone here had bad experiences with eBags just as described, but eBags is a major online retailer and I think what is happening is, the thousands of satisfied customers aren't posting positive reviews, while a handful of legitimately unhappy customers are posting negative reviews.

Anyway, if anyone has tried eBags house brand luggage let me know what you think. I'm looking at hardside spinners

Don't understand the bad reviews. I have purchased 6 ebags and the quality and design of them have been excellent. I had one minor issue of quality 3 years after purchase and their service dept. gave me my money back with no questions asked. I will go as far as to say that they have the BEST service Dept. I have ever dealt with. Clear thinking, clear speaking, intelligent , friendly people. When I speak about their quality, I am speaking about their own brand. I know they also sell many other brands.

I have an an ongoing issue with eBags sending me promotional emails. No matter how many times I "unsubscribe" or email the company to unsubscribe me from their mailing list, I keep getting promotional emails. I get promises that they will remove me from their email list yet the emails keep coming. How do I get this company off of my back other than changing my email address? Very frustrating that they are unwilling to take care of this problem and as a result I will never purchase anything from them.

False delivery dates. Contacted customer service numerous time. They could not tell me when the bag would ship or refund my money.

I have purchased from ebags several times over the years. I had one quality issue with a bag. Made a call they sent me to a local repair shop. No muss no fuss. This time I place an order and am told the bags will arrive yesterday. No bags. I look on the website and they have not even been shipped! It's unfortunate but I think this will be my last purchase with them considering the scathing reviews over the last two years I don't appear to be the only one with issues.

eBags is a scam. They offer a 25% discount if you sign up but then almost every single item is exempt.

I purchased a light weight suitcase and the zipper broke after 4 uses. I called and they don’t stand behind their product. I will never buy from eBags again. I will go back to my last suitcase which has lasted through 10 years of travel. It weighs 11 pounds itself and I wanted to buy a lighter suitcase. But, eBags is a terrible company. I tried to review them on their sight and they block me from reviewing the product after I asked them for help.

Horrible gift return policy. They do not accept returns after 30 days, so you have to time your purchase so you leave enough time for the gift recipient to receive and return the item within 30 days. So whatever you do...do not shop early.