Ebookers Reviews 

Have tried to change my name on a flight that was incorrectly entered, after filling in 3 forms, 3 phone calls and 2 online chats they still ‘haven’t heard from the name change team’. I fly next week. Will never use them again.

The website is misleading advertising a room for solo travellers, stating it sleeps 1 and then the booking confirmation informs you it is a shared dormitory.

When I contacted the hotel they said that the Ebookers website does not give the right information.

Ebookers is not interested at all in giving a refund.

Website www ebookers com/ lp/ bonus/ benefits promises free airport lounge pass for Gold Bonus Plus members, but click button to obtain it doesn’t work and chatting to their customer service twice didn’t get anywhere.

Upfront: Never used it for hotels, only for flights.

Excellent Customer Service. I had to change my flight 5 times in a row and they didn't give me any problems. Only once I had to pay a fee (for the slight price difference for the 2 flights). One time there was an issue with a cancellation of one of the flights, but I was promptly escalated to a supervisor who took care of it without me having to stay on the phone.

Airline was United.

I wasn't the easiest customer with all the changes, so thanks for the good service.

Terrible customer service. I’ve used ebookers for a a number of years but recently booked rooms for a group of people on a book now, pay upon arrival deal with the usual ebookers bonus promised. No issues with the hotel but ebookers are now refusing the bonus payments on the rooms even though I have provided the hotel invoices and credit card statement as proof of purchase. Their bonus system is a scam.

Absolutely appalling. Made a booking for us, took our money but did not pass this on to the hotel. Arrived after travelling a long way with two young children, one of which is a baby, to be told our booking was not paid for. We had no choice but to pay up.
Apparently this is a common occurrence, I wish I had googled the company before trusting them. They are just scamming people out of their money and then when you dispute it, PayPal favours them even though they have fraudulently taken money. Absolutely disgusting.

I purchased a return ticket and used it one way. When I called them back to change my return flight, they said that the ticket is not valid anymore.

My husband booked a Bed and breakfast through ebookers in Belfast. The B & B cancellation as they are getting refurbishments done, Ebookers refuse to give full refund. Would never use them again, also would advise anyone else not to use them.

I have had two bad experiences with E bookers. One can be an error but twice is not an accident. On both occasions we booked a hotel paid up front and when we arrived had no access to our accommodation. On both occasions neither the hotel or Ebookers would answer our queries. Couldn’t even offer an explanation or an apology. I can’t risk using them in future.

100% better than booking.com - customer service was decent and actually gave you good alternative options not on prices

Ebookers fail to recognise that they have made a mistake with the tariff on my car rental from Chicago O'Hare. Avis clearly show on the receipt minimum rental is 48 hours. Ebookers sold me 24 hours for £42 and Avis regard this a part payment and that I have to pay $46.01 extra because of the shortfall. I have tried on four occasions to 'chat' with them and one time they told me it was outstanding taxes where it is obvious that there were no additional taxes. Avis won't refund me and I am still trying to get Ebookers to see that this is their error. Please check you reservations carefully. I even challenged them before departure that it looked like Avis want more money and they said 'no there is nothing more to pay'. I am very upset with them especially because they can't admit to what has gone wrong here.

I have used this company on numerous occasions in previous years, but their customer service appears to have completely crumbled.
On this occasion, I had reason to make a complaint, but they neither advertise nor provide a telephone number, so I tried to use their complaints page, only to find that it requires an itinerary number, but limits it to 13 digits, when the UK itinerary number is actually 14, so you are actually prevented from lodging a complaint! I eventually managed to find an email address hidden in the small print, and set out my complaint in full, only to then receive a very brief email, failing to acknowledge my formal complaint, and asking me to call customer service.
For the sake of brevity, I am not even setting out the reasons for the underlying complaint, but involved interminable chats as they only way to communicate with the company, that were so frustrating I wondered if I was ever actually dealing with a human being.
The impression I am left with is the modern day ebookers (and presumably their parent company Expedia) care nothing at all about customer engagement or satisfaction.

I can’t put minus one on the rating so had to put the bare minimum. Do not use ebookers, they are shocking. I was in Greece last weekend and when I went to check in to my flight with Hahnair (through ebookers) I noticed my flight had been cancelled. I called ebookers to find out what was going on and after 60 minutes they then said they would attempt to book me onto the new flight with the same company. I asked if it was ok for me not to stay on the phone as I was at a friends wedding. They said yes and that they would email me confirmation. After an hour I didn’t receive confirmation so I called again and was told my flight was getting refunded and that I had to now book a new flight. Needless to say flights for the Sunday cost a small fortune so I had to fly back on the Monday instead.
I just feel it’s really poor that ebookers made no attempt to find me a new flight. Strongly recommend when you’ve found your flights that you go direct to the airline! In total I had to make 5 separate phone calls to ebookers whilst at the wedding and in total all calls lasted 3 hours. They are so slow to do anything when on the phone and often when they are looking into something for you they take about 15 mins just to find out something that should take 30 seconds. And the line goes quiet so it sounds like they’ve hung up. Incredibly frustrating.
Also strongly recommend not using Hahnair as they were trying to charge an extra $120 for my new flight when they had cancelled my old flight!! Work that one out. Both terrible companies

Booked a flight, ebookers processed payment, but then my bank rejected it. We tried again. Ebookers still rejecting my card. Got 2 announcements from ebookers in the meantime that prices had gone up. We changed the departure time - this is all one window - and tried that. It went through. Great. This was just before midnight. We quickly realised that the return time had changed too without our spotting it - so as soon as the office opened I called them. You can only cancel on the day - which as we'd booked just before midnight... To shift our return flight 3 days was going to cost an extra £1100. In the meantime, despite getting a message from ebookers that the bank had declined my payment for the original attempt at booking, woke up this morning to find that HSBC have it down as payment pending. So now, I have zero money in my account for 3 business days, and it's possible that BA will take the money and then I have to start a dispute. I wish we had double checked the return flight, but that's actually the smallest of problems. How helpful have ebookers been? Not at all. Be warned.

The company and website that supports fraudulent activities with low security on transactions. The authorities should sanction it, and you should be ashamed of yourself!

Booked using their website previously and it was a breeze. Looking forward to using them on our next trip!

Booked a flight with Ebookers in Feb. to Auckland. Flight was cancelled by airlines, due to adverse conditions in NZ. Not possible to rebook, so Ebookers said I could get a refund. I've spent many hours on the phone to them in the meantime (call centre in Asia?), and all very polite, but no action (can't get a response from the airlines????!!). I have no problem getting through to both Air NZ and Aer Lingus, but I cannot get a refund from them, since the flights were booked through Ebookers - they have to manage the refund. Lots of promises, but no action. I'm €1800 out of pocket and the actions of Ebookers (lots of chat, no intent) have all the hallmarks of a SCAM.

As of 15th July, I can now happily report that I did (finally!) receive the promised refund. I'm sure it could have been a lot less painful, but eBookers did come through in the end.

Never again had a hotel booked and paid for prior to covid asked for a refund when covid hit this was declined and I was only allowed to change the dates which I did. When we got to the hotel they had the reservation however the hotel contacted me 2 days into my holiday advising the could not get payment from ebookers and would have to charge me again £1800. I made numerous calls to ebookers whilst on holiday and when I came back but to no avail someone was always getting back to me but never did ended up having to claim through my credit card to get my money back disgraceful company.

I’ve booked a hotel with a bookers I paid over the yard so that I will collect Avios. I’ve been chasing these Avios now for three months, British Airways, or telling me that he books are refusing to pay them, even though I have sent them the confirmation an itinerary number from ebookers I have chased ebookers and I have been useless. Passing the buck and sending me standard replies. I will not books with them again.

We’d booked a hotel with Ebookers 6 months ago - with automated emails saying the hotel were looking forward to greeting us. When we couldn’t get through on the day of our trip to the hotel we became concerned - turned out the hotel had been closed for one year. Ebookers are not taking any responsibility for the issue… their customer service team awful; asking for evidence the hotel is closed! If they look at reviews they will find out instantly.