Ebookers Reviews 

All I can say is that when I had to cancel my hotel due to flight disruption the online chat help was exceptional.
They contacted the hotel, managed to get the penalty fees waived and I already have a full refund on it's way.
Good customer service at a time of terrible stress for us. Madeira holiday! 21st Feb to 28th Feb.

This company is fraudulent. My flight was cancelled in May 2020 and I have spent the last 20 months trying to get a refund - with zero success. They owe me over £900 and are almost impossible to contact, fob me off with lies and still no refund. I am now going to pursue a legal route. In the meantime I would advise that you do NOT use this company. They are a disgrace.

A really good experience with them!
And it's not the first time. I always trust Ebookers and I am always well served. And this year I had a travel problem and Ebookers supported me and gave me services beyond what it should have done. They have given extraordinary service. Thanks again and I will be booking with you often. Thank you again for your seriousness and professionalism.
Albert and Vincenzo

Ebookers are a total rubbish, worst customer service ever... For 2 months I have been trying to correct my name on the flight contacted dozen times through the chat, emails and by phone, sent the passport proof dozens of times and the only thing I got are automatic email replies saying to wait 48 hours for the last 2 months... They don't even want cancel and refund the flight, SCAM... BEWARE... AVOID AT ALL COSTS.

I'm only giving this a 1* because it doesn't appear to let me select 0 *s.
My flight was cancelled in March 2020 due to covid. After trying to rebook my flights I was told many things, including you should have booked earlier and now you have lost all of your money and can't get flight credits. They then decided I could. After trying for 5 months several times a day and after being promised calls back, being cut off and trying to put 2 complaints on their website I finally found someone who rebooked my flights for September 2021. However, as the US borders were closed we were advised to cancel these flights.

I have been trying to rebook them since the middle of September, again calling several times a day and being cut off and more promises of calls back they have decided that I can fly to a different destination.

They have told me to contact Aer Lingus several times who just refer me back to ebookers as I booked with them.

Yesterday I was told I couldn't fly to JAX, so today I decided to try and book for my original destination to be asked why I didn't want to travel to JAX anymore. I have been cut off 8 times today. One lady sorted out the flights, gave me the details then asked me to call back in a couple of hours as the pricing tool wasn't showing on her system. She had reserved the flights for us, gave us a reference no and said that if I quoted said ref no all the next person had to do was click a button. WRONG. I have since gone through this 4 more times today and have been told I can't have them flights as its through a different operator even though she got approval for us to go on them. They are now telling me there are no flights available to fly us back.

Just literally been cut off again.

And so the saga will continue. I am supposed to be flying in a months time - lets see if I can.

THEY ARE AN ABSOLUTE JOKE

Horrible service i booked holidays in August for December for 3.5 weeks got the confirmation too.
After getting all the confirmation . They kept changing my dates from month of september and didn't even bother to call us or let us know about our changes. After they (ebookers) making all the changes in my trip they finally gave my family tickets and cut the holidays for 9 days . This was done at the last minute . They played all with my money , time and emotions.

Having been a loyal a loyal Ebookers customer for over 20 years I've formed a new opinion that they simply don't care about their customers. I'm in the middle of trying to wrestle my refund for a changed flight, which Ebookers are blaming on the airline (Singapore Airlines). My refund was apparently processed 11 weeks ago.

They're accepting no responsibility or offering any assistance. Absolutely terrible service all round. Ebookers have lost one previously loyal customer

Disgraceful. Thieves. Do not deal. You can't contact them and they don't honour airline refunds.

Without doubt the most frustrating and incompetent Customer services facility available. As a customer you expect a degree of respect. But Ebookers is absolutely appalling. They cancelled my flight (the airline did) and offered me an alternative that was physically impossible to take. The incoming plane landed 6 hours after the connection left. As i asked to change airlines because no time machine was offered with the connecting flight, they wanted me to pay a £200 penalty for not taking the impossible flight. It took 5 hours of calls to their customer (non) services including around 6 call disconnections from them. No continuity in any of these calls, so i had to start from the beginning each time. No records were taken of my converstaions or emails. They considered each time that the info i was giving was brand new. Finally after 4 very long emails, they finally accepted to refund me for the flight they cancelled. However it doesnt stop there. i took their advice and protected my flight from potential problems with delays, lost baggage, medical etc. However when they eventually cancelled my flight and refunded the money they said i couldnt have that policy transferred or re-imbursed as i had held if for 3 weeks (3 weeks of dealing with them to change everything). Ebookers is now a company I steer everyone away from. They are terrible.

Ebookers used to be ok (2014). Now I booked a flight and found the airline would not accept the API information as it should be done by the agent. Ebookers state they have no way to do that and direct you to the airline. This may apply only to specific airlines, but I'm afraid ebookers has gone way downhill. Forced to cancel and rebook directly with airline.

Booked hotel in Prague for Aug 20 months before the pandemic we of course weren't allowed to travel due yo restrictions,amended to April 21 still couldn't travel,emailed both ebookers and hotel several times and they replied this week refused to amend or refund due to it being an old booking of course it is was been booked since 2019 and despite my best attempts we weren't allowed to travel they also claimed I had cancelled informed them I hadn't cancelled it was down to a global pandemic and had done my best to communicate with them . They have taken my money for a room I couldn't use . Disgrace of a company

Avoid at all costs - total scammers with the worst customer service I have ever experienced.

Upon arriving on holiday we were informed by the car hire company that our credit card could not be used because they do not accept AMEX and we will need to use another car hire company. This meant that we had to use another car hire company at the airport for well over double the cost.

After speaking to Ebookers, they told us we cannot be refunded because it is "against their policy", so they simply kept our money! The car hire company told us that they never received the money either, so Ebookers just kept a decent sum of money from us for absolutely no reason and we had to pay for 2 cars.

I expressed how annoyed I was and that I would not be using Ebookers again and their customer service agent responded with sarcasm which was patronising.

Never use these scammers.

Rahul Helped me out in customer service, he was amazing!!! He was professional, kind, patient, and very determined to provide great customer experience. Grateful for his help!!

Do not use Ebookers. The first time I used them they worked alongside scam companies to get your details and charge your account. I thought I was confirming holiday booking details but instead I was scammed by shopping and rewards discounts. Check your account too so you haven't been scammed. You want to book a holiday in ease and not worry that your personal account information will be abused. I have contacted Ebookers about this with no response.
Also, on another occasion Ebookers would not let me cancel a booking I had made in the hour, purely because it was past midnight. Absolutely no logical reason- as you are entitled to refund! anyway save yourself the stress and the worry and use other far more reputable honest companies and enjoy your holiday.

Worst experience ever. We were made aware our Malta hotel was closed on the day by hotelier. Ebookers had not been aware so they said. Despite long recorded chats indicating this was not cancelled by us they insisted we cancelled by using the app! The promised call on relocation never happened. They refunded but left us high and dry to find something at short notice with additional cost.Our airbnb experience has been so much better.

Two words : Just don’t.
This company sell Thailand Hotels and do not send on the SHA+ certificates which (at present) you need for entry.
And then tell you both on their customer service & VRBO too they have never heard of such a scheme. They want striking off as they have no idea of legislation, any level of customer service and if you doubt me just try and telephone them. You won’t get through to anyone and the online agents knowledge is beyond pathetic as this is a fundamental piece of information to know but 2 said “never heard of it”. I won’t be receiving it and will NEVER use ebookers or VRBO again, they are either crooks or thick or both.
Either way, Be warned! AVOID

Due to china flu (covid19)......Long story short we cannot book using our air vouchers / credit which is our money over £2.5k worth, we cannot book any emirates airlines flight what ever dates or country we try via ebookers but if you go over to the sister site bookingdotcom you can to any destination and date, but can not use our money. The ebookers company and emirates airline are criminals. They should be taken to court and made to pay back customers and compensation on top.

Shocking experience this morning with this company. A few months ago i booked a Kuala Lumpur to London flight for my fiance and 2 children whom I've not seen for 2 years due to the total lockdown and travel ban in Malaysia. When i booked the flight i made sure i could make changes for free as at the time it wasn't 100% clear if they'd be allowed to travel or not. Unfortuntately they were not allowed to travel on the planned date due to the Covid restrictions and when i tried to change the flight date from 30th Sept to 30th October Ebookers tried to charge me £1700 per ticket. Given that there is 3 tickets this was to cost me £5100.00 These are economy 1 way tickets. The original cost of all 3 tickets was £843 total for the 3 combined. While i was on the call with Ebookers I could see they were selling 1 way economy tickets from Kuala Lumpur to London for £195 each so £585 total. Therefore, how can they be trying to charge me £1700 per ticket just to change the travel date? This is bewildering. They told me if i didn't like could cancel and pay £300 cancellation fee and rebook the tickets. It seems they have tried to coerce me into cancelling and collecting the £300 cancellation fee as nobody in their right mind would pay £1700 to change the travel dates. I would strongly advise against using this company. I'm not sure what they have done here is even legal which I'll be looking into. Furthermore to get my money back i need to wait upto 8 weeks. How am i supposed pay for new flights for my family when they keep my money for so long? I asked to speak with a supervisor and was promptly cut off.

Awful company. We were contacted the day of our booking and informed that our booking was cancelled, this was midday when we were already travelling to our destination. When we rang they were happy to issue a refund but were very unhelpful with finding us a replacement accommodation. As this was now last minute we had nowhere to stay as everywhere was fully booked. Christopher promised us a phone call back to resolve this issue however no phone call was received as we assumed. Do not recommend.

I had booked a short break to Amsterdam just before the lockdown in April last year.
I was never able to talk to someone and get my money back.