Lenovo Thinkpad laptop purchased. This came with windows 10 pro, a refurbished model with a touch screen. Very cheap at £132 inc delivery. Unfortunately the windows updates process kept failing. I man... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Back when they were MAINLY/ONLY a PC components company (this changed summer 2025), they had fantastic options. Deals, variety, all the brands (bar Intel GPUs), and pricing to match. Bought a discoun... See more
Item ordered Friday evening. Delivered mid day Monday. I have bought various computer related items over a period of 12 years. All have been top quality. EBuyer sell computer equipment at competiti... See more
I have used Ebuyer for many years, less of late because of advancing years and retirement. It is really good to find they are as excellent as ever. I am delighted to report that you have again suppli... See more
Company details
About Ebuyer (UK) Limited
Written by the company
Ebuyer have been a trusted supplier of computer tech for over twenty years and from our roots in a Sheffield garage have grown to employ 200 people.
We stock thousands of products and guarantee we have that laptop, gaming PC, monitor, or printer you’ve been looking for along with every component you’ll need for upgrading or building a PC.
We pride ourselves on providing great tech at great prices with great service. It’s not just a slogan.
All our products are sourced from the biggest and most trusted brands and our UK based Customer Service Team are always on hand to help. And, to cap it all, our Price Match Promise means we’ll never be beaten on price.
We are accredited partners with HP, Lenovo, Microsoft, and more so you know you’re dealing with one of the UK’s leading tech retailers.
Browse the 17,000 products on our website and choose one of our flexible ways to pay including 0% finance options. And with next day delivery available you can be enjoying your new purchase within 24 hours of ordering.
Contact info
Howden, DN14 7UW, East Yorkshire, United Kingdom
- 0371 521 3300
- reviews@ebuyer.com
- www.ebuyer.com
4.3
Excellent
55K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 10% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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They use Evri. Terrible customer service. Won't refund.
They use Evri to deliver your really expensive PC, which they failed to deliver. After initial communication, I asked for an update a day later, they have ignored this. Terrible customer service. I wouldn't bother.
Update:
Evri damaged the package before it arrived, they have now sent it back to the Ebuyer warehouse. Waiting on a response from Ebuyer.
Update #2:
Ebuyer issued a refund on the 12th of January, saying it will be 3-5 business days until I receive it. As of today the 23rd I have still not received it and I have been left in the dark for 3 days with their customer service.
January 9, 2026
Unprompted review
No customer service at all.
January 7, 2026
Unprompted review
My order has not been delivered despite…
My order has not been delivered despite the fact that, two days ago, I paid extra for next-day delivery.
January 6, 2026
Unprompted review
Arrived on time in good condition
Arrived on time in good condition. Thank you
January 5, 2026
Unprompted review
What they sale that its not best…
What they sale that its not best quality and not accurate description. Half of order didn't arrive they dont care need fight via paypal
January 20, 2025
Leave a review when nothing has arrived?
Sent this to leave a review but nothing has arrived yet? I know we had new years day but a week to deliver a small order? Used to be much better. Still not due till Wednesday 7th.
December 31, 2025
Unprompted review
Poor experience
Had to RMA some faulty ram back to manufacturer and rather than be without my system i looked up DDR5 8gb desktop ram and found a stick on Ebuyer. Paid £12 for next day delivery. Turned up and it was laptop ram. Checked listing and no mention of it being for laptop. Have to now pay £5 to return it. Out of pocket and have no ram. A bad experience with Ebuyer and couldn't even call them as their phones are down. Poor.
December 30, 2025
Unprompted review
Brought some 10 TB Naz drives better…
Brought some 10 TB Naz drives better quality than Amazon quicker to deliver better packaged and the delivery driver actually rang the door instead of just frown them over the wall so well done
July 19, 2025
Ordered an IPad on the 17th December…
Ordered an IPad on the 17th December £100 more expensive than elsewhere however because the guaranteed delivery date was 23rd at the latest I decided to order so I could guarantee the item before Christmas.. item didn’t arrive by the 23rd as promised instead it’s still “in process” upon contact eBuyer they advised the item is shipping by a third party do basically they’re just drop-shippers.. my 5yo child who was promised an iPad for Christmas is going to be delighted he doesn’t actually have one and we can only exactly go out and get another considering they have the £900.. don’t sell an item you don’t have it’s illegal.. trading standards will be informed.
December 17, 2025
Unprompted review
No Longer Supply Needed Computer Components
Sadly EBuyer no longer supply the computer components that I used to buy in order to supply my customers with custom built computer systems. I have had to diversify to alternative suppliers who often use unreliable couriers like EVRi who have lost two of my orders, resulting in a long wait for refunds.
April 6, 2025
Excellent company delivering good value…
Excellent company delivering good value and delivering promptly. I've never had a problem with them in the 25 years I have been a customer.
March 22, 2025
Never Delivered
Good website and fair pricing BUT they haven't delivered the items and I've had a delivery confirmation email. Due on 2nd Dec and despite raising a claim on 4th Dec they still haven't resolved this loss by 15th.
December 15, 2025
Unprompted review
You promised me delivery by the 12/12…
You promised me delivery by the 12/12 and I am still sat here waiting for delivery on the 15/12.. and you have the cheek to ask me how you did..
YOU DIDNT DELIVER !
December 15, 2025
Unprompted review
A straightforward order
This was a straightforward order, with the menu filters directing me to exactly what I wanted. It was also cheaper than I was expecting. Order was also fulfilled promptly and well packaged
December 12, 2025
Unprompted review
i ordered mac book air on 1/12/2025…
i ordered mac book air on 1/12/2025 till today 12/12/2025 i haven’t got any update regarding my order and there no way to contact customer care directly i emailed member of times and raised complaint but still i havent got any update about order
December 12, 2025
Unprompted review
The case still has not been delivered as promised
The low rating is not for you but because you used DPD for delivery. I was in all day and they did not leave the parcel or give me chance to get to the door. I had a message that they will deliver today so again I have been in all day for the delivery and now I get a message saying they have changed the delivery date at my request which I never did! Now they say will be delivering tomorrow when I will be out! So very annoying. Change your delivery company!
December 10, 2025
Unprompted review
Great product and quick delivery
Great product and quick delivery - highly recommend ebuyer
July 12, 2025
ordered and paid on the 24/11 and it is…
ordered and paid on the 24/11 and it is already 04/12 but still haven’t delivered my order. No updates and apologies as well!
December 4, 2025
Unprompted review
I got the request to rate order not even delivered
I got the request to rate my order even though the goods went missing in shipping and I'm currently still waiting 3 days late...
December 2, 2025
Unprompted review
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