I cannot recommend this company enough - and for many years have been doing so! On contacting them you are almost immediately speaking to a warm and empathetic real human being! They follow throu... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I didn't contact the broker but went directly to Ecclesiastal as I had dealt with them on a previous occasion. I submitted a full explanation of how the accident occurred. I provided the receipt bea... See more
Company replied
The ‘no extra charge for monthly premium payments’ is a game changer, as well as the £130 donation to a church or charity of our choice. There was no pressure from the associate on the phone: rather a... See more
Company replied
Their agent was very sympathetic and helpful -even went the second mile, so to say, when I got my maths wrong and under-represented our loss financially. The reimbursement came through quickly and wit... See more
Company replied
Company details
- Insurance Company
- Business Insurance Company
- Commercial Insurance Company
- Home Insurance Agency
- Insurance Agency
About Ecclesiastical Insurance
Written by the company
The home of specialist insurance
Our mission is to protect what matters most to people, with specialist insurance, dedicated expertise and award winning service*.
Ecclesiastical offers insurance products and risk management services to customers in the faith, heritage, leisure, professions, charity, education and real estate markets. We also provide a range of specialist policies for individuals including home insurance, clergy home insurance and high net worth insurance. Find out more by visiting our website.
We are proudly part of the Benefact Group – a charity-owned family of financial services companies that exist to donate available profits to good causes. This has helped us become the 3rd largest corporate donors in the UK, listed on the DSC UK Guide to Company Giving 2023/24.
Together, we are building a Movement for Good.
Contact info
Benefact House, 2000 Pioneer Avenue, Gloucester Business Park, Brockworth, GL3 4AW, Gloucester, United Kingdom
- www.ecclesiastical.com
4.7
Excellent
588 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was fine and stress free.
July 11, 2025
Reply from Ecclesiastical Insurance
Hi Bruce,
Thank you for taking the time to leave your review.
Many thanks,
Ecclesiastical
Reply from Ecclesiastical Insurance
Hi Sarah,
Thank you for taking the time to leave us your review. We appreciate your feedback.
Many thanks,
Ecclesiastical
Reply from Ecclesiastical Insurance
Thank you for taking the time to leave your review.
Many thanks,
Ecclesiastical
Reply from Ecclesiastical Insurance
Hi Sue,
Thank you for taking the time to leave us your review.
Many thanks,
Ecclesiastical
the company was honest efficient and helpful
the company was very clear in explaining the procedure and speedy in fulfilling our claim
May 14, 2025
Reply from Ecclesiastical Insurance
Hi Robert,
We're happy to hear that the process was clearly explained and your claim was fulfilled quickly. Thank you for your positive feedback!
Many thanks,
Ecclesiastical
Ecclesiastical was very helpful in communicating effectively
Ecclesiastical was very helpful in providing clear communication, easy sumission of details, a human voice when needed and who settled our claim in good time. I would certainly recommend them to friends and family.
March 25, 2025
Reply from Ecclesiastical Insurance
We're happy to hear that our clear communication and efficient claim settlement met your expectations. We appreciate your recommendation to friends and family. Thank you.
Many thanks,
Ecclesiastical
I claimed on my Accidental Damage…
I claimed on my Accidental Damage Insurance when a a mug fell from the kitchen cupboard onto the glass hob and smashed the glass! The process of claiming was hastle free and the claim was settled fast and efficiently.
May 13, 2025
Reply from Ecclesiastical Insurance
Thank you for taking the time to share your feedback. We're delighted to hear that you were satisfied with the service you received.
Many thanks,
Ecclesiastical
Genuinely impressed
Genuinely impressed by their professionalism and friendly manner. Will be asking them to quote next time the house insurance is up for renewal
April 17, 2025
Reply from Ecclesiastical Insurance
Thank you so much for taking the time to leave us your review. We look forward to speaking with you in the future.
Many thanks,
Ecclesiastical
A truly outstanding and rare commodity…
A truly outstanding and rare commodity in todays more common"make the customer fight for everything and give as little as possible" attitude of most insurers. We had a serious roof leak, I was dreading having to make the (very necessary) thinking that every step would be a fight but it could not have been further from the truth. The whole claim was handled sympathetically and absolutely nothing was disputed by them.
June 14, 2024
Reply from Ecclesiastical Insurance
Hi Nick,
Thank you for taking the time to share your positive feedback! It's great to know we could provide a smooth, hassle-free resolution during a stressful time.
Many thanks,
Ecclesiastical
Reply from Ecclesiastical Insurance
Hi Roger,
Thank you for taking the time to leave your review.
Many thanks,
Ecclesiastical
Ecclesiastical are excellent
Ecclesiastical have always given excellent and reassuring service, understanding the needs of clergy.
June 3, 2025
Reply from Ecclesiastical Insurance
Thank you so much for your review.
Many thanks,
Ecclesiastical
A lovely Monday meeting!
I approached the meeting with trepidation but I need not of worried! Everything was explained clearly and simply.
April 7, 2025
Reply from Ecclesiastical Insurance
Hi Philip,
We're happy to hear that your concerns were alleviated! We appreciate you taking the time to share your experience with us. Thank you for your feedback.
Many thanks,
Ecclesiastical
Excellent Company
Insurance is very important and you only get what you pay for therefore it’s necessary to choose a reliable and trustworthy company.
June 3, 2025
Reply from Ecclesiastical Insurance
Hi Mrs Feltham,
Thank you for taking the time to leave your review.
Many thanks,
Ecclesiastical
Reply from Ecclesiastical Insurance
Hi John,
Thank you for taking the time to leave us your review.
Many thanks,
Ecclesiastical
Up to this renewal i always thought of…
up to this renewal i always thought of Ecclesiastical as an ethical company given there name i even have a burial insurance with them,however the latest renewal of both my contents and buildings insurances (separate)have risen by £50 each now i don't mind a reasonable increase in yearly costs but when you have never had reason to claim at anytime this is a bit steep nearly £500 for house insurance,suffice to say im looking elsewhere
May 22, 2025
Unprompted review
Reply from Ecclesiastical Insurance
Thank you for your feedback and for insuring your home with us.
We regularly review our premiums to ensure they reflect fairness and value for our customers. Unfortunately, due to rising repair costs, inflation, and an increase in weather-related claims, we’ve had to adjust our pricing this year.
If you’d like to discuss your policy or its renewal, please don’t hesitate to contact us on 0345 777 3322.
Many thanks,
Ecclesiastical
Our claim was dealt with efficiently…
Our claim was dealt with efficiently with good email trail. We would definitely recommend to any other churches/ businesses.
April 21, 2025
Reply from Ecclesiastical Insurance
We're happy to hear that your claim was handled efficiently and that you were pleased with the communication. Thank you for taking the time to leave us your review and recommendation.
Many thanks,
Ecclesiastical
Ecclesiastical Insurance- superb claim experience
The claim experience from Ecclesiastical Insurance is the best I have ever experienced. The claim handler was very friendly knowledgeable about my claim and demonstrated much needed empathy when I was explaining my lost of a very precious item of jewellery. The claim was dealt with very promptly and efficiently and with very little effort needed by me. No
April 7, 2025
Reply from Ecclesiastical Insurance
Hi Philip,
Thank you for taking the time to leave us your review. We are so pleased to hear about your positive experience with our claims process, and we appreciate your kind words about your claim handler. We will be sure to pass on your feedback.
Many thanks,
Ecclesiastical
Reply from Ecclesiastical Insurance
Thank you for taking the time to leave us your review.
Many thanks,
Ecclesiastical
Excellent claims response
Excellent claims response. Very professional and prompt. Good communication throughout the claim which enabled repairs to begin and the house to be re-let. Thank you.
January 1, 2025
Reply from Ecclesiastical Insurance
Hi Barry,
Thank you for taking the time to share your experience with us. We appreciate your kind words about our team's professionalism and communication.
Many thanks,
Ecclesiastical
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.