Eccleston Homes Reviews 286

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive knowledge, and professional yet friendly approach, making the home-buying process seamless and pleasant. The service provided is frequently highlighted as excellent, with many people appreciating the personalized guidance and clear communication from the entire team. Reviewers often mention feeling welcomed and well-supported throughout their journey. However, some customers also noted significant delays in completing snagging jobs and issues with unresponsive or unhelpful customer care after purchase. A few people were also dissatisfied with strong, unpleasant odors and general site issues at one specific development location, which deterred them from considering a purchase there.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, knowledge, and... See more

Location

Clients share ambiguous opinions on location. While some customers praise the beautiful homes and stunning... See more

Service

People report positive experiences with service. Customers consistently praise the helpfulness and... See more

Customer service

Reviewers highlight positive aspects of customer service, praising agents like Rebecca Ellison, Carol, and... See more

Based on these reviews

Rated 5 out of 5 stars

We are part way through our part exchange experience with Eccleston Homes and cannot fault our sales consultant Anne. She has been wonderful since our first look, offering lots of help and making the... See more

Company replied

Rated 5 out of 5 stars

Rebecca Ellison is a perfect sales agent. She was very knowledgeable and gave well informed answers to our questions. She gave good sound advice regarding optional extras provided by Eccleston Homes.... See more

Company replied

Rated 5 out of 5 stars

Carole Was lovely and very informative, told us a lot about part exchange and how to go about putting our house through with yourselves. Showed us plenty of properties and gave us good constructive re... See more

Company replied

Rated 5 out of 5 stars

Eccleston Homes were fantastic on our first purchase of a new build. From start to finish the communication and friendliness of the entire team has been second to none. The aftercare seems like it's g... See more

Company replied


Company details

  1. Home Builder
  2. Housing Development

About Eccleston Homes

Written by the company

Our Developments

Christy Brow, Hyde
Holland House Farm, Walton-le-Dale
Scholars Place, Scarisbrick
Viscount Green, Horwich

About Eccleston Homes

We are an independent North West housebuilder. We build characterful Arts and Crafts inspired new homes with all the innovative and contemporary features you expect in a modern, energy efficient, new home. Our passion is to create beautiful homes in desirable locations across the North West of England. We take pride in the quality of our developments and the service we offer to you. Eccleston Homes. Full of the good stuff…

Our Mission

From our development based sales and construction colleagues, to our small head office team, we love what we do and hope this comes across in our quality homes and personal, helpful customer service. From your very first visit, to receiving your keys and beyond, we are committed to delivering a friendly, simple and informative journey, and your new home built to our highest standards.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

286 reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Anne at Brook House Place was…

Anne at Brook House Place was absolutely amazing. She was very thorough and patient. Really understood our preferences and personal needs and gave useful advice based on this. A great we experience. Highly recommended.

April 26, 2026
Rated 5 out of 5 stars

Great Customer Service

From the moment we arrived Dawn made us welcome answered all our questions She took me to view plot 3 even though it is still not ready and also took me round the show house Dawn is very knowledgeable about the site We returned a few days later to pay deposit and to choose kitchen cupboards, work tops etc First class service Thank you Dawn

April 25, 2026
Rated 5 out of 5 stars

Visit to New House Farm

Met with Marcus today at New House Farm. Such beautiful homes within this development. Marcus made us a coffee and showed us the newly decorated Plumley, very impressive. We were made to feel very welcome, pleased we decided to visit. Thank you.

March 22, 2026
Rated 5 out of 5 stars

UNBELIEVABLY GOOD!

Just had a long chat with Marcus. So so impressed. He was a consummate professional, incredibly knowledgeable and so friendly too. Answered all my questions (I had LOADS) and made me feel I was his only caller today. Just delightful! Keep up the good work Marcus.
Thank you.

March 3, 2026
Unprompted review
Eccleston Homes logo

Reply from Eccleston Homes

Good Morning JEP

Thank you for your recent 5* review of your experience with our colleague Marcus. He's extremely pleased that you felt happy enough to leave this review and that he was able to assist you.

There are always LOADS of questions when you're looking at such a big purchase and we're always happy to assist.

Have a good weekend.

Kind regards

Eccleston Homes

Rated 5 out of 5 stars

Very professional and friendly

Very professional and friendly. I wish you the best in your business because you deserve it 👏

February 28, 2026
Eccleston Homes logo

Reply from Eccleston Homes

Good Morning Martin

Thank you for your 5* review of your visit to us. We always strive to provide our customers with a professional and informative experience.

Have a good weekend.

Kind regards

Eccleston Homes

Rated 5 out of 5 stars

Hospitality

Good sized bedrooms and bathrooms.

February 20, 2026
Eccleston Homes logo

Reply from Eccleston Homes

Good Morning

Thank you for your recent 5* review of our new homes. Our policy is to balance the layout of our new homes, to ensure that they reflect the way that people live.

We're pleased that this has come across in your experience with us.

Have a good weekend.

Kind regards

Eccleston Homes

Rated 5 out of 5 stars

Rebecca Ellison is amazing!

Rebecca Ellison has been amazingly supportive so far on our purchasing journey. She has been very knowledgeable and so helpful with everything we've needed to know upto now. Nothing has been too much trouble for her and she's been in regular contact with us, keeping us updated with everything.
Rebecca is an absolute credit to Eccleston Homes and we look forward to our purchasing journey with her helping to guide us through.

February 21, 2026
Unprompted review
Eccleston Homes logo

Reply from Eccleston Homes

Good Morning Danny

Thank you for your recent 5* review of the service that you're receiving from our Sales Consultant, Rebecca.

We know that Rebecca is looking forward to working with you on your journey and welcoming you into your new home.

Kind regards

Eccleston Homes

Rated 5 out of 5 stars

Rebecca was very helpful and…

Rebecca was very helpful and knowledgeable about the site , house and my options.

February 20, 2026
Eccleston Homes logo

Reply from Eccleston Homes

Good Morning

Thank you for your 5* review of your experience with our colleague, Rebecca.

We've passed your comments on and we know that Rebecca will be pleased.

Kind regards

Eccleston Homes

Rated 5 out of 5 stars

Welcoming and knowledgeable

Warm and welcoming. Patient and knowledgeable. Always quick to respond to questions and made us feel confident and safe within the process.

February 20, 2026
Eccleston Homes logo

Reply from Eccleston Homes

Good Morning Claire

Thanks for your review.

Positive praise all round.

Thanks again

Kind regards

Eccleston Homes

Rated 5 out of 5 stars

Dawn was very experienced in the way…

Dawn was very experienced in the way she explained all of the properties we asked about and any other questions she we asked.

February 19, 2026
Unprompted review
Eccleston Homes logo

Reply from Eccleston Homes

Good Morning Maureen

Thank you for your 5* review.

We've passed your kind comments on to our Sales Consultant, Dawn. We know that Dawn will be pleased.

Kind regards

Eccleston Homes

Rated 5 out of 5 stars

Very helpful and informative

Very helpful and informative , professional

February 1, 2026
Eccleston Homes logo

Reply from Eccleston Homes

Hello Richard

Thank you for your recent review regarding your visit to our development sales centre.

We've passed your comments on.

Thanks again

Kind regards

Eccleston Homes

Rated 5 out of 5 stars

Visited Eccleston Homes

Visited Eccleston Homes. It was a great experience. Carole Is very friendly and very knowledgeable about the houses.

January 24, 2026
Eccleston Homes logo

Reply from Eccleston Homes

Good Morning

Thank you for your recent 5* review of your experience with our Sales Consultant, Carole.

We've passed your kind comments on.

Kind regards

Eccleston Homes

Rated 5 out of 5 stars

We had a very informative pleasant…

We had a very informative pleasant visit to Willow bank.
Marcus was welcoming and gave us plenty of information, he even offered us a coffee.

January 28, 2026
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Reply from Eccleston Homes

Hello Janet

We hope that you're well.

Thank you for your compliments and review following your visit to our Willow Bank development.

We've passed your comments on to Marcus for you.

Thanks again

Kind regards

Eccleston Homes

Rated 5 out of 5 stars

Carole Was lovely and very informative

Carole Was lovely and very informative, told us a lot about part exchange and how to go about putting our house through with yourselves. Showed us plenty of properties and gave us good constructive reviews about them all. All the houses shown are made to an amazing standard not like your average new build. Hopefully looking to buy with you in the future

January 24, 2026
Eccleston Homes logo

Reply from Eccleston Homes

Hello Chloe

Thank you for your recent 5* review regarding your visit our show homes and sales centre and the service that you received from Carole.

We're really pleased that you liked the properties available and hope to be of further help to you in the future. If you require any more assistance then please do not hesitate to contact us.

Kind regards

Eccleston Homes

Rated 5 out of 5 stars

Eccleston homes centurion park

Carol is amazing absolute credit to the team, she is helpful and flexible and had nothing but a positive experience so far!

January 26, 2026
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Reply from Eccleston Homes

Good Morning

Thank for your review of your experience so far with our Sales Consultant, Carole.

We know that Carole will continue to positively guide you and do not hesitate to make contact whenever you have any questions.

Kind regards

Eccleston Homes

Rated 5 out of 5 stars

Thank you Carole 🙌

Carole has been amazing from start to almost finish. We move in soon and Carole has been with us the whole way. She goes out of her way to look after us as the buyer and has been instrumental in getting us over the line for this sale.

January 24, 2026
Eccleston Homes logo

Reply from Eccleston Homes

Hello Hazel

Thank you for your recent review regarding your journey with Carole so far.

We know that Carole wants to assist you whenever she can and will be in constant contact with you during and after your purchase.

Kind regards

Eccleston Homes

Rated 5 out of 5 stars

Excellent customer service

Stopped by the Centurion park development not knowing what to expect. I was greeted by a lovely lady, Carol Innes. I had a look around the show homes and then sat and had a chat with Carol regarding the development. She explained how things would work and how long the development would take to finish. She provided us with expert advice and how we would be best moving forward to the purchase of a beautiful new home. We have taken her advice and are now hoping that the builders will help us fulfill our dream move. Thank you Carol for all your help and guidance over the last few weeks. Keep smiling and keep up the great work

January 17, 2026
Eccleston Homes logo

Reply from Eccleston Homes

Good Morning Karen

We hope that you're well.

Thank you for your recent 5* review of the service that your receiving from our Sales Consultant, Carole, at our Centurion Park development.

We're really pleased that Carole has been able to positively assist you so far.

We've passed your comments on and we know that Carole will be pleased with your kind comments.

Kind regards

Eccleston Homes

Rated 5 out of 5 stars

Visited New House Farm at the weekend

Visited New House Farm at the weekend. Houses are beautiful, Marcus and Rosie were lovely made us feel very welcome. Gave us all the information we needed.

January 19, 2026
Eccleston Homes logo

Reply from Eccleston Homes

Good Evening

Thank you for your recent 5* review of the service you received from both Rosie and Marcus at our Open House weekend at New House Farm, Hatton. We've passed your comments on to the team.

Kind regards

Eccleston Homes

Rated 5 out of 5 stars

Helpful and Open

The customer service has been second to none. Carole has been exceptional, helping us to understand all the options available to us. It truly feels as though Carole wants us to make the best decision for us and has been incredibly accommodating.
The homes are beautiful and well planned out as well as reasonably priced.

January 17, 2026
Eccleston Homes logo

Reply from Eccleston Homes

Hello Charlotte

Thank you for your recent 5* review of the service you've received from our Sales Consultant, Carole. We'll pass your comments on to Carole, who we know will appreciate your kind words.

Regards

Eccleston Homes

Rated 5 out of 5 stars

Visit

Me and my partner went to view the properties at new House Farm. Beautiful location and stunning houses. Both Rosie and Marcus were very helpful and gave us lots of information. Will definitely visit again.

January 17, 2026

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