I have have used this service twice now and each time has been very pleasant. It is an excellent company. Very smooth, efficient service and fast communication regarding queries i had and next steps.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Spoke with Emma about updating my policy to remove an old phone and add a new one, very easy to talk to and went through all the different options with me. Nice quick and easy going call- would reco... See more
Company replied
Spoke to Helen today to update phone policies. Excellent, friendly and efficient service and a breath of fresh air not to have to be on hold for ages. This was a rare positive customer service experie... See more
Company replied
The prices are always very good, and the cover is excellent. Today's called to amend my policy for a phone upgrade was very good: a voice you trusted on the line with a reassuring manner, who knew t... See more
Company replied
Company details
Written by the company
Citymain Administrators is a trusted UK provider of specialist insurance administration and claims services. For more than two decades, we’ve supported customers with fast, fair and reliable help when things go wrong — from mobile phone protection to a wide range of lifestyle and device insurance programmes. We work on behalf of leading UK brands to make claims handling simple, transparent and stress‑free. Our focus is always on delivering: clear communication, quick resolutions, and support that puts customers first. Every review helps us learn and continually improve the service we provide. Thank you for choosing Citymain Administrators — we’re here to help whenever you need us.
Contact info
3000, Lakeside, North Harbour, Western Road, PO6 3EN, Portsmouth, United Kingdom
- www.eclaimcity.co.uk
4.8
Excellent
470 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 1 week
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East straigforward experience
Spoke with Helen about purchasing an inurance policy. She was polite and quick. Easy process with no issues.
October 5, 2026
Unprompted review
Reply from Citymain Administrators Ltd
Thank you for taking the time to leave us a review.
We're delighted to hear that Helen made arranging your insurance policy such a straightforward experience. Providing friendly, efficient service and making the process as easy as possible for our customers is always our goal, so it's great to know Helen was able to help quickly and without any issues.
We'll be sure to pass your kind feedback on to Helen. Thank you for choosing us, and we hope to continue providing you with excellent service in the future. 😊
Anna was very helpful and sorted the…
Anna was very helpful and sorted the whole family with our insurance.
October 2, 2026
Unprompted review
Reply from Citymain Administrators Ltd
Thank you for taking the time to leave us a review. We're delighted to hear that Anna was so helpful and was able to arrange insurance for your whole family. We'll be sure to pass your kind feedback on to her. Thank you for choosing Insurance2go, and we look forward to continuing to support you in the future. 😊
Kind regards
The Customer Care Team
Lisa was amazing
Hi. Lisa was absolutely amazing over thdays I called for help also they couldn't source a magic 6 pro so they sent a magic 8 pro thank you guys so much been with you for years and will remain a loyal customer please make sure Lisa is aware zeeshaan Ali says tha k you so much
October 3, 2026
Unprompted review
Reply from Citymain Administrators Ltd
Thank you for your fantastic review and for being a loyal customer over the years! We're delighted to hear that Lisa provided such amazing support and was there to help whenever you needed assistance.
We're also pleased we were able to provide a suitable replacement device for you, and that you're happy with the outcome. Your kind words mean a lot to us, and we'll make sure Lisa receives your heartfelt thanks.
Thank you again for your continued trust in us Zeeshaan. We look forward to looking after you for many more years to come. 😊
Kind regards The Customer Care Team
Dealt with Emma this morning
Dealt with Emma this morning. Brilliant service from a kind hearted soul!
September 30, 2026
Unprompted review
Reply from Citymain Administrators Ltd
Thank you for taking the time to leave a review. We're delighted to hear that Emma provided such brilliant service and made a positive impression. We'll be sure to pass on your kind words to her, as we know she'll be thrilled to receive your feedback.
Thank you for choosing us, and we look forward to continuing to support you in the future.
The Customer Care Team
policy renewal
Emma helped me to change my policy for my new phone and canceled my old policy for my old phone Emma was professional and talked me through the new policy I highly recommend this company I have been with this company for years and every time I called to update my policy the staff are always there to help and they are very knowledgeable and professional 
September 26, 2026
Unprompted review
Reply from Citymain Administrators Ltd
Thank you for your fantastic review and for being a valued customer over the years.
We're delighted to hear that Emma was able to help you switch your cover to your new phone and cancel your old policy smoothly. We'll be sure to pass on your kind words to her. It's great to know that her professionalism and clear explanation of your new policy made the process straightforward.
We're also incredibly grateful for your continued loyalty and pleased that you've consistently found our team knowledgeable, professional and ready to help whenever you've needed us.
Thank you for your recommendation and for choosing Insurance2go. We look forward to continuing to support you in the future.
Kind regards,
The Customer Care Team
Excellent fast resolve of my query from…
Excellent fast resolve of my query from Helen who was great. I would highly recommend this company.
September 25, 2026
Unprompted review
Reply from Citymain Administrators Ltd
Thank you for your wonderful review. We're delighted to hear that Helen was able to resolve your query quickly and provide the great service you deserve. We'll be sure to pass on your kind feedback to her. Thank you for your recommendation and for choosing us. We're always here if you need any assistance in the future. 😊
Kind regards
The Customer Care Team
Great company for tech insurance.
A really really good phone/ iPad tech insurance. They are really competitively priced for your device, they explain everything thoughtfully & patiently. As soon as you speak to them your cover arrives promptly. Really nice to deal with. ⭐️⭐️⭐️⭐️⭐️
September 22, 2026
Unprompted review
Reply from Citymain Administrators Ltd
Thank you for your fantastic review. We're delighted to hear that you found our cover to be competitively priced and that our team took the time to explain everything clearly and patiently.
It's great to know that arranging your phone and iPad insurance was straightforward and that your cover documents arrived promptly. Providing friendly, helpful service and great value protection is what we strive for, so we're pleased we were able to deliver that for you.
The Customer Care Team
Excellent Service
Spoke to Helen today to update phone policies. Excellent, friendly and efficient service and a breath of fresh air not to have to be on hold for ages. This was a rare positive customer service experience. Many Thanks
September 22, 2026
Unprompted review
Reply from Citymain Administrators Ltd
Thank you for taking the time to share your feedback.
We're delighted to hear that Helen provided such excellent, friendly, and efficient service while helping you update your phone policies. It's especially rewarding to know that your experience stood out as a positive one and that you were able to get the assistance you needed without long waiting times.
We'll be sure to pass your kind comments on to Helen, who I'm sure will be pleased to hear she made such a positive impression.
Kind regards,
The Customer Care Team
Ian who delt with my query was fantstic…
Ian who delt with my query was fantstic and very knowledgeable. Great value for money for phone insurance and great customer service
September 18, 2026
Unprompted review
Reply from Citymain Administrators Ltd
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that Ian was able to assist with your query and that you found him knowledgeable and helpful throughout the process.
It's great to know that you're happy with both the value of your phone insurance and the level of customer service you received. We'll be sure to pass your kind comments on to Ian, who will be thrilled to hear your feedback.
Thank you for choosing us, and we look forward to continuing to support you in the future. 😊
Kind regards
The Customer Care Team
Emma was very helpful and knowledgeable…
Emma was very helpful and knowledgeable making my request achievable in one call.
September 12, 2026
Unprompted review
Reply from Citymain Administrators Ltd
Thank you for taking the time to leave us a review.
We're delighted to hear that Emma was able to assist you so effectively. It's great to know that her knowledge and helpful approach meant your request could be resolved in a single call.
We'll be sure to share your kind feedback with Emma, who will be pleased to hear about the positive impact she had on your experience.
Thank you for choosing us, and we look forward to helping you again in the future.
The Customer Care Team
Emma was great made the process of…
Emma was great made the process of updating my contract straight forward
September 8, 2026
Unprompted review
Reply from Citymain Administrators Ltd
Thank you for your review. We're delighted to hear that Emma provided such great service and made the process of updating your policy straightforward. We'll be sure to pass on your kind feedback to her. Thank you for choosing us, and we appreciate you taking the time to share your experience.
Kind regards
The Customer Care Team
Very friendly and helpful staff
September 7, 2026
Unprompted review
Reply from Citymain Administrators Ltd
Thank you for taking the time to leave your review. We're delighted to hear that you found our staff friendly and helpful. Providing excellent customer service is always our priority, and your feedback is greatly appreciated.
Kind regards
The Customer Care Team
Great Staff
I spoke to Stuart today as I had upgraded my mobile. He was polite and efficient and got the insurance moved over with no issues. Just what I hoped for.
September 7, 2026
Unprompted review
Reply from Citymain Administrators Ltd
Thank you for taking the time to leave a review. We're delighted to hear that Stuart was able to help you transfer your insurance to your new mobile quickly and efficiently. We'll be sure to pass on your kind words to him. Thank you for choosing us, and we're pleased we could provide the smooth service you were hoping for.
Kind regards
The Customer Care Team
Incredible customer service
Emma was patient, precise and thorough with her service over the phone.
September 4, 2026
Unprompted review
Reply from Citymain Administrators Ltd
Thank you for your review. We're delighted to hear about the excellent service you received from Emma. It's great to know that she was patient, precise, and thorough in helping you over the phone, ensuring everything was handled clearly and efficiently. We'll be sure to pass on your kind feedback to her. Thank you for choosing us and for taking the time to share your experience.
Kind regards
The Customer Care Team
Good experience
The person Helen I spoke to was efficient and friendly. It was a quick process.
September 2, 2026
Unprompted review
Reply from Citymain Administrators Ltd
Thank you for taking the time to leave us a review. We're delighted to hear that Helen provided you with efficient and friendly service and that the process was quick and straightforward.
We pride ourselves on making things as simple and hassle-free as possible for our customers, so it's great to know we delivered on that occasion. We'll be sure to pass your kind comments on to Helen.
Kind regards,
The Customer Experience Team
Quick and easy process
September 1, 2026
Unprompted review
Reply from Citymain Administrators Ltd
Thank you for your review! We're delighted to hear you found the process quick and easy. We appreciate your feedback and are pleased we could provide a straightforward experience.
Kind regards
The Customer Care Team
My advisor
My advisor, who I believe was called Stuart, was incredibly helpful and patient with me. Nothing was rushed and he was an absolute pleasure to speak to. Excellent customer service!
August 25, 2026
Unprompted review
Reply from Citymain Administrators Ltd
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that Stuart provided such helpful and patient service and made you feel supported throughout the process. Taking the time to listen to our customers and ensuring they never feel rushed is something we really value.
We'll be sure to pass your kind feedback on to Stuart, who will be pleased to know he made such a positive impression.
Kind regards,
The Customer Care Team
i was tranfering insurance from my old…
i was tranfering insurance from my old phone to my new one.
emma was very helpfull explained the policy very clearly.
the amount and the cover i was recieving.
double checked all the details to make sure everything was correct before proceding to payment details.
would highly recoment
August 22, 2026
Unprompted review
Reply from Citymain Administrators Ltd
Thank you for your fantastic review. We're delighted to hear that Emma was able to help you transfer your gadget insurance from your old phone to your new one and made the process straightforward. It's great to know that she clearly explained your policy, cover, and costs, while taking the time to double-check all the details to ensure everything was correct before proceeding.
We'll be sure to pass your kind comments on to Emma, who will be pleased to know her helpful and thorough service made such a positive impression.
Thank you for your recommendation and for taking the time to share your experience.
Kind regards,
The Customer Care Team
Lisa was very helpful and friendly and…
Lisa was very helpful and friendly and sorted out my policy payment quickly for me
August 21, 2026
Unprompted review
Reply from Citymain Administrators Ltd
Thank you for your review. We're delighted to hear that Lisa was able to assist you so quickly and efficiently with your policy payment. Providing friendly, helpful service is very important to us, and it's wonderful to know that Lisa made the process easy for you.
We'll be sure to pass your kind feedback on to her.
Kind regards,
The Customer Care Team
I had a truly wonderful experience with…Lisa from Insurance2go
I had a truly wonderful experience with Insurance2go setting up monthly insurance for my grandchild's iPhone today. Lisa was absolutely fabulous, patient, and very helpful as she took me line-by-line through the whole process. Sadly, our call cut out right at the very end before I could thank her, but she deserves full credit and a massive thank you for her amazing customer service!
August 20, 2026
Unprompted review
Reply from Citymain Administrators Ltd
Thank you for taking the time to share your experience. We're delighted to hear that Lisa provided such outstanding service while helping you arrange insurance for your grandchild's iPhone. It's wonderful to know that her patience, professionalism, and willingness to guide you through the process step-by-step made everything clear and straightforward.
We're sorry to hear your call was disconnected before you had the chance to thank her personally, but we're thrilled you've taken the time to recognise her efforts here. We'll be sure to pass your kind words on to Lisa, who will be delighted to know the positive impact she had on your experience.
Kind regards,
The Customer Care Team
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