Don’t buy unless you have a brand new house. Half the customer service wasn’t even smart enough to know the difference between a flash reflection and something being in the port holes. The problem is... See more
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Trying to contact ecobee support and very frustrating as need help now not after day or few days later Got an email response but seems DO NOT areas details and send standard response Unbelieva... See more
The product seems solid. The customer service is as bad as I've experienced. Hard to reach anyone and those you do reach are pretty awful, and that's compared to an already awful customer service land... See more
This is not about the employee they were great! Itis about the wait time was on hold for about 43 mins before Ecobee said that a call back was availble - should a been right up front - after the wait... See more
Company details
Information provided by various external sources
Ecobee is a Canada home automation company that makes thermostats for residential and commercial use.
Contact info
University Avenue 250, M5H 3E5, Toronto, Canada
- www.ecobee.com
Horrible wait time
Horrible wait time. My heat will not turn on. Paid 750 to have it installed and it’s not working!!then the customer service guy told my husband to wrap 2 wires then we smelled burning and now we have a much bigger problem!! And still no heat! Go with any other company I do not recommend!!!
October 17, 2023
Unprompted review
This is the worst product I have ever…
This is the worst product I have ever purchased. Constantly dropping off wi fi for literally no reason. Impossible to get customer service. Company keeps updating the firmware which makes the product worse each time. Need to tear it off the wall are replace for big $$$$. Useless garbage. Don’t buy!
June 8, 2023
Unprompted review
To long of wait!!
This is not about the employee they were great! Itis about the wait time was on hold for about 43 mins before Ecobee said that a call back was availble - should a been right up front - after the waiting this long the damage was already done!!
The support I received was excellent, problem resolved in less than 5 mins.
December 20, 2022
Unprompted review
Don't Buy from them .... Products are good - Service and Help Sucks!
Products are good - Customer Service is worse than AT&T, Comcast or whoever you normally think of as the worst service
They don't use their support Case system at all ... every time you call, you get a new number (even if you reference your old) ... they close the case and pretend its closed (they said they close the case after 24hours, if you don't respond - they did that to me multiple time, including while I was waiting for them to send a replacement product (took 5 days).
No-one manages their cases, or follows up
They won't allow you to escalate easily - in fact out right push back - the supervisor Andrew refused to take a call
May 17, 2022
Unprompted review
The company promises two day shipping…but they lie
The company promises two day shipping on their website site but actually ships UPS ground from IL to CA. Hey also took two business days to fulfill my order. So 5 business days in total when they promised 2. I reached out and was basically told, “Sorry about that” and that was about it. My problem with this response is two fold.
1. They were not proactive about letting me know there was a delay. I understand that stuff happens. I get it, but it’s also really easy to send a proactive email to let your customer know there’s a delay.
2. They still have 2 day shipping listed on their website when they can’t honor it. Additionally, they lied about two day shipping period, because once they got around to fulfilling my order they used an option that took 3! Normally when companies screw up their logistics they use a FASTER method than normal to make up for the inconvenience, not a slower!
Next time I will order their product (which I like, and there are more accessories I can buy too), I will do my shopping at Amazon or my local BestBuy.
October 7, 2018
Unprompted review
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