Economy Rent a Car Reviews 

Despite having my online quote in hand, I was forced to pay additional fees on arrival. My confirmation specified total to pay at pickup including "all mandatory taxes and fees".
This practice according to online reviews is widespread (Trustpilot).
Further, I had to extend use of the vehicle for 2 days. The original (quoted) cost was $42.98 per day. The extended cost was $126.82 per day which they refused to compromise on,
I suggest you join me in writing to the State Attorney General's Office, Department of Legal Affairs in Florida to end this scam operation!

Absolutely terrible. Avoid at all costs. No responsibility. Very poor customer service

My voucher said one thing and the car rental said another after the landing so I emailed them twice to clarify the situation. No reply, no support given although it has been 9 days! Where is your 24 hr support??? Won’t use them again.

The rate from Hotwire was half the rate they charged me.
They charged fees for being on the airport but they are off the airport and the fees were 2% higher than if they were on the airport.
They said I had to pay $11.95 insurance even though my credit card insurance covered the insurance, excuse was 3rd part Liability which they said the credit card did not cover.

Overall, a same.
Twice the rate Hotwire accepted my credit card for the rental, roughtly $506 dollars compared to $1165. Hotware did not back up the rate.

trustpilot profile.

DO NOT use Economy car rental in Costa…
DO NOT use Economy car rental in Costa Rica. It was an absolute nightmare. We were ripped off so bad, having to pay an additional $266 usd once we got there, on top of the $331 we had already paid pre. The employees were rude, they bullied us, and basically stole money from us. I would not recommend!!!

I booked a non-refundable fullsize van from Economy Rent A Car in Salt Lake CIty on Expedia.com, but it had a lot of restrictions, and they told me I cannot drive it to Seattle, which was my destination for that trip, but they could approve a free cancellation if I don't want it. So I had to cancel it, through Expedia, whose agent call Economy Rent a Car and also confirmed they did approve for the free cancellation. Then I've never received the refund. When I disputed with my bank, Economy Rent A car denied that they approved the free cancellation and no credit due for me. Then I had to call Expedia. When Expedia agent contact Economy Rent A Car, they told Expedia that I should dispute with my bank. Such a scam!

Economy quoted the cost of a car rental for 1 week from the Montreal airport as CA$158.89 on a prepaid basis.

I paid by credit card, but my statement later showed a transaction from Fort Lauderdale, Florida charging me US$118.72 converted to Canadian dollars for a charge of CA$166.08.

It looked like someone had hacked my credit card so I cancelled the booking and made a new reservation for the same car, on the same pickup date & place, at the same price. The 2nd booking also appeared on my credit card statement as having been made in Fort Lauderdale in US$.

I did use the car, and it was satisfactory, but Economy ended up receiving payments for 2 reservations. They have refused to refund me for the cancelled booking.

Travelers and potential rent car consumers expect hidden charges and high pressure deception tactics when you rent from Economy. Be aware that as an added bonus Economy strictly adheres to their NO REFUND POLICY, period. It is painfully a fact that there's no backing out once you walk up to the counter, you will be a customer (victim) or lose your refund. Sneaky move Economy!
Charging $1,000.00 deposit to use your own insurance after providing proof of insurance, receipt of payment and a declaration page is just plain wrong. Economy and Agent Alfred, the $1,000.00 deposit is grossly unethical and even goes against Economy's own written policy and terms. Using your own car insurance (binder) to rent a car is a written consumer right and it is wrong to have to pay a deposit to exercise your legal right.
Any and all positive Feedbacks and reviews are NOT real Economy customers, they are either total and complete fakes or unknowing consumers who are about to be scammed, cheated or overcharged. The untrustworthy individuals who post these fake positive reviews should be compensated even more since innocent car renters believe them and Economy is still in business. Be smart everyone, do not fall victim to Economy's false, misleading and "happy" crazy reviews.
Customers want a good deal not a good steal. Looking for a fair deal is to be a smart shopper. We are not looking to be scammed from our hard earned money. I encourage past customers to do their civic duty and post their reviews to alert innocent travelers.
Economy Rent A Car, I simply advise you, you can do better. Fair play falls upon you and you will be rewarded with inner wealth that will shine brightly upon all your smiling and satisfied and returning customers. Seek goodness in your business venture. Plan and prepare for it and you will receive what you seek.
But for now everyone, look elsewhere for honest and fair rent car deals. I also advise Economy to take their unwelcoming business elsewhere and leave hard working Americans and Innocent Travelers alone. On this day, Economy gives the USA a bad name, I wouldn't even recommend Economy to struggling Third World People.

I respectfully request city, county, state and federal jurisdictions to step in and stop Economy until they are willing to taking a step in the right direction. To Economy, it's your move now, be fair and just and meet us half way.

Would give this place 0 stars if I could…I was in town for a few days and had reserved a vehicle online. When I showed up to the office (which requires you to take a bus from the terminal to transfer to a shuttle offsite, wouldn’t recommend if you have an early flight and need to return), I met a very rude and condescending employee. I didn’t take his name but as soon as we started talking I knew he was a scamming salesman. He tried to charge a bunch of extra fees without actually telling me what they were and when I asked for clarification he tried to make it seem like I wasn’t understanding what he was saying. I’ve rented many cars in my years, and am familiar with the ole “insurance coverage, tolls, etc” upsells but this guy tried every way possible to scheme some add on I didn’t need. My reservation was for $72 and when I asked why the total was coming out $225 he continued to tell me that it was for taxes and fees and some other things I didn’t ask for. I then asked if it was okay if my wife and I stepped outside to discuss what was happening (as I wanted to be reassured that I wasn’t missing something), and she also agreed that this dude was trying to play us. Not to mention, we got off a late flight and were traveling with our daughter. When we walked back in and asked him a question about the quote, he said “I already deleted your reservation. You didn’t pay anything and the price you reserved is null and void.” We were visibly frustrated and not happy with this dude and he seemed to take pleasure in giving us a hard time for no reason because we wouldn’t fall for his scam. We decided it wasn’t worth the time arguing with this guy and went back to the car rental area in the airport and went with Fox Rentals who were prompt, professional and conveniently located in the airport.

The employee had short hair, tattoos, a beard, and wore glasses (latino with fair skin). He should really not in the business of speaking to people because the wrong person wouldn’t have been as cool headed as I was. He was palpably condescending and extremely unprofessional.

***STAY AWAY FROM RENTING A CAR****

Be careful when you book a car rental in advance for Costa Rica....this company is a bad deal!--DO NOT RENT A CAR FROM HERE..................

My 10 day rental for a vehicle in Costa Rica booked from Economy Car Rentals on CarRentals.com was actually $644.46 with a $2,500 credit card hold at the time of pick up. Added charges included an "Incidental Recovery Fee" and a Limited Loss Waiver plus taxes. The Economy Car Rental rep explained that several types of insurance were required in Costa Rica and had to be bought from the car rental company or I could not rent the car. When I disagreed he said that I would need original SIGNED letters and complete policy docs from my credit card company and my personal auto insurance showing that coverage extended to rentals in Costa Rica. Economy Car Rentals and CarRental.com has disclosures in attached docs on its website but they are complicated to understand what fees apply, the costs, and that proof of other insurance was not accepted. There is no total estimated cost for the rental shown at the time of booking.

The Economy Car Rental rep is a con artist. He said that "all the other rental companies charge high fees for insurance" if you don't pay for it at time of booking. I said that doesn't make it fair or reasonable. I am not happy with them and with Economy Car Rentals business practices. I will not rent from them again. They tricked you into paying a huge rental bill. I truly think is a rip-off company---stay away!

Our experience followed that of other reviewers. The San Jose airport office charged us an extra £700+ without our knowledge. We were also gently pressurised into writing positive reviews whilst in the office in exchange for a free additional driver. Amex are currently investigating. Please Avoid.

A quick update. Amex have refunded the unsanctioned payment. The rental company could not provide evidence to support the additional fees.

I prepaid for my reservation weeks in advance. When I arrived at IAH I called to confirm what shuttle I was supposed to catch since Economy isn't located in the Rental Center with every other rental company. They answered the phone "Hello".. no business name, just hello. When I asked to confirm if it was Economy Car Rental they confirmed it was but also confirmed they did NOT in fact have the car I reserved or any other car for that matter. This company was very unprofessional and could not deliver based on agreed terms. I highly recommend you pay the extra money and go with a reliable, reputable rental company. I'll not make this mistake again.

Rented twice before with no problem from economy at yyz. Now they charge extra $12/ day if you use your credit card insurance. Might as well rent from the major rental companies because the total price will be almost the same and the majors are located in the terminal.

Shuttle wait time is unreliable. After waiting 40 minutes I took a cab to economy.

Vehicles are not in the greatest condition. Not a problem when it was a deal but with all the extra charges now added it's no longer acceptable to have a car that is in poor condition.

If you book through Expedia or any other online app be sure to read the "terms and conditions". Somewhere in the fine print will be a list of all the extras that you will be charged for.

Fool me once shame on you. I won't be fooled twice

Majority of 5 star ratings are fake. Most mention how great the service was by "name" of a worker. I can see someone mention good service from an employee but when an employee is mentioned in every five star review I'm going to call bs on the rating.

The worst car renting experience!!! The woman who 'helped' me was ALEXANDRA; (this is the Miami location).
I paid in full with expedia and even added full coverage insurance through them so i would have no surprises. But when i got to the register, they lied to me and said that expedia charge was a different charge and lied again saying that they couldn't use my personal car insurance and charged me an extra $330 for 10 days (i found out later they lied), so i called them on the same day and they told me they couldn't change anything. I said ok. When i returned the car tho, more disappointment, i filled up the tank about an hour before returning it and they charged me for filling the tank! Around $100 dollars! When i argued that it was full, they asked me if i had a picture of the tank meter!!! What?
Next,they charged me for tolls, i said i never went under any tollsand if they could show me proof, but they couldn't show me any. (another $150). NEVER AGAIN!

Update:
My bank took the money back they stole.
I won! 😁

**PLEASE, DO NOT RENT A CAR FROM THIS COMPANY**
** FRAUD, EXTORTION, NO REGARD FOR CLIENT SAFETY**

We rented a car from Economy for 10 days in Costa Rica out of the San Jose Hub for 10days.

After 4 days of travel, disaster struck as we had our passports all identifications, cell phone and credit/banking cards stolen from us. Along with this, they keys to the rental were also stolen.

We advised Economy rental car of this immediately, and after approx. 4 hours, of us having to constantly follow up with them for updates, they indicated that they would be sending a service rep down with spare keys, however, they wouldn't arrive for another 4 hours and that we would have to pay an additional 500 USD to replace the key as well as $300 USD for the service fee. They also stated that if we did not have a way to pay for this by the time they had got to the car, they would not give us replacement keys nor would they give us a new car to use. We indicated to them numerous times that they had authorization to charge the fee to our credit card on file, however, they refused this payment and responded by stating that they would only accept cash. This is absurd, especially as they were fully aware that we had no way to access any kind of cash. The result of this lead to us being stranded in a town that we did not know until about 11pm until our Air Bnb host was able to help us out with a ride as all the cab companies were closed for holidays.

Once we got back to our Air Bnb, Economy Rental car called us back and indicated that because the car was a 2024 Hyundai Tucson, the key was going to have an additional charge to replace so that the new price was going to be $800 USD for the key replacement, and then an additional $300 USD for the service fee. This was obviously completely ridiculous as anyone with half a brain would understand that a basic key fob without any kind of remote start or other technologies would not cost anywhere close to $800 USD to replace.

After arguing with them on the phone for hours, we finally had them agree to having their service driver pick us up and drive us back to our car so that we could get the rest of our belongings as we were locked out of it. The car that we were picked up in was a 4x4 Toyota Rav4. The service rep indicated that Toyota was going to be our new car and would be held for us at the local economy hub until we were able to come to an agreement with customer service regarding payment. The next day, after multiple attempts of offering legal payment tender to Economy via credit card on file, online money transfers or by using family credit cards back home, they refused them all and insisted that we paid cash as it is "phsyical presence* At this point i don't think i need to explain to anyone that this is simply EXTORTION. Credit card payment or online transfers leave a paper trail that can easily be tracked/traced. Cash does not. The company simply tried to take advantage of us based on our situation.

We've asked them to refund the money for the additional 6 days that we pre paid for on the contract. As I type this, we are currently still stranded in this Town and Economy will not answer us. At this point we will be reporting the company to Visa Securities as FRAUDULENT. Hopefully by doing that we may be able to recoup some of our costs.

For anyone traveling this country, please look elsewhere if in need of a rental car. This company has zero interest in it's clients, their situation and their safety. Being in the business industry myself, I fully understand that money is important to maintain operations, however, customer safety should always be put at the forefront. Especially a client that has indicated that they would pay for the expenses via use of Credit Card.

I travelled all over the world and use my credit card to pay for insurance coverage. It's a standard practice now a days. However, when I get to rental agency desk in certain country and for some reason they do not believe it - that's just scam. Come on - I can't be the only one with that issue, and saying you do not accept the credit card coverage is just trying to add hidden fees to your customers! If you do not want to accept the insurance provided by credit card - state it upfront so that people will not even go to you. However, you lure customers by low rates, just to smash them with collision protection that costs more than rental. That can't be right!

DO NOT USE THIS COMPANY. I had booked a car with EC Car Rental months in advance and on the morning when we were due to get the car they cancelled our booking and said they had no availability. Shameful. We are a family of 4 who have been looking forward to this trip and we have been entirely let down by this company.

I had a disappointing experience with Economy Car's service. On December 16, 2023, I reserved a car for $690.13 through their website. An email prompted me to check in online on January 26, which I did to expedite my service upon arrival. However, when I reached the San Jose, Costa Rica branch on January 27, 2024, I was met with a shocking surprise. An employee informed me that my booking was cancelled, and I had to book another car on the spot. Left with no choice late at night, I ended up paying $857.14 for the new rental without scrutinizing the details. To add insult to injury, upon returning the car, I was handed a receipt showing an invoice amount of $824.88—$32.66 less than what I was charged initially. This whole ordeal not only cost me extra but also highlighted a significant lapse in service and transparency from Economy Car.

I do not recommend this rental company. They filed a damage claim against me. There was absolutely no damage to the car when I dropped it off. Renter beware. Make sure to take pictures of the vehicle when you drop it off.

Alex Pepe and Miguel where super friendly, had a good time renting a Car with them! Good informations, good offers and all went super fast! Can recomment!