Banner for ECO Providers Ltd

ECO Providers Ltd Reviews 

269
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers had a great experience with this company. Customers frequently praise the professional installation teams, noting that staff are extremely friendly, efficient, and always careful to keep the living areas clean and tidy throughout the entire project. Consumers also appreciate the clear explanations and helpful guidance provided by knowledgeable staff regarding heating and solar options. Some reviewers were not happy with communication issues, poor office organisation, and frustrating delays when trying to secure grants or schedule appointments. A few other people also felt that certain installations suffered from poor workmanship, unhelpful support, and unresolved technical problems during winter months.

What people talk about most

Service

Consumers find service to be positive, highlighting professional and efficient experiences from start to... See more

Staff

Users describe positive interactions with staff, praising the team for being professional, friendly, and... See more

Quality

Customers consistently note ambiguous experiences with quality. While many reviewers are absolutely delighted... See more

Customer service

Customers had ambiguous experiences with customer service, reflecting a high level of disagreement. While... See more

Product

Reviewers highlight ambiguous aspects of product, with mixed opinions on installations. While many customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you so very much to Eco Providers, from the staff at customer service, the surveyors & all the guys working in our old cottage. All the guys who have worked on our home have been incredibl... See more

Company replied

Rated 5 out of 5 stars

These guys were absolutely brilliant! They fitted our Eco4 grant (air source heating & hot water & solar panels) , along with some additional gear (batteries and and Emergency power switch). From the... See more

Company replied

Rated 5 out of 5 stars

We have had our air source heat pump installed for a year now and have just had the first year service The heating engineer told us that this was one of the best installations he had seen and often... See more

Company replied

Rated 5 out of 5 stars

Edmund knocked at the door introducing himself, straight away a likeable person. Told me me what he was going to do and said if I had any questions to just ask. Didn't need to ask as he had covered e... See more

Company replied


Company details

  1. Energy Equipment and Solutions
  2. Gasfitter
  3. Boiler and Heating Service
  4. Insulator Supplier
  5. Solar Energy Company
  6. Solar Energy Equipment Supplier

About ECO Providers Ltd

Written by the company

Eco Providers is an award-winning renewable energy and energy efficiency specialist helping homeowners, businesses and social housing organisations reduce energy costs, improve property performance and move towards a more sustainable future.

We design and install practical renewable energy solutions including solar PV, battery storage, air source heat pumps, boilers, insulation and wider retrofit improvements. Our team supports projects across private residential, commercial and social housing, with a focus on quality workmanship, clear communication and long-term value.

As an MCS-certified installer and Octopus Energy Trusted Partner of the Year 2026, Eco Providers is trusted to deliver renewable and energy efficiency upgrades with professionalism, care and technical expertise.

Whether you are looking to lower household energy bills, improve business energy resilience or deliver large-scale retrofit works, our team can help you understand your options and choose the right solution for your property.

From initial advice through to installation and aftercare, we aim to make the process clear, practical and commercially worthwhile.

Ready to take the next step? Choose the option below that best matches your enquiry.

Visit Eco Providers Get a Home Energy Quote Commercial Energy Solutions Social Housing & Retrofit

Contact info

Get your FREE solar quote

Discover how much you could save with solar panels and battery storage

4.3

Excellent

TrustScore 4.5 out of 5

269 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 69% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(269)

54 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Boiler fitted

Absolute amazing people, did an amazing job Shaun and Jake are such nice people will defo be using them in the future if I could give more than five stars I would

February 19, 2024
Unprompted review
ECO Providers Ltd logo

Reply from ECO Providers Ltd

Thank you Liam, we really appreciate your feedback. We will ensure we pass it on to Shaun and Jake : ) We are now running a referral scheme also, if you do refer someone to our ECO4 scheme and the work is completed, you will receive £1000. You can email leads@ecoproviders.co.uk with the name, address and contact number : ) Thank you for taking the time to leave a lovely review x

Rated 5 out of 5 stars

Good afternoon,i had all the radiators…

Good afternoon,i had all the radiators changed in my home complete new heating system the lads were great,Tom,Reece,Sean,Zak,Danny,Jake,and James they did a wonderful job, my only concern was i didnt have enough solar panels i rang Alex at eco and she has arranged for four more panels to be fitted, i found even though the job was complete,my concerns was listened to and solved so Big Thank you to you all,Kind regards Monica Wood

February 3, 2024
Unprompted review
ECO Providers Ltd logo

Reply from ECO Providers Ltd

Thank you Monica for such a glowing review, we will ensure we send the feedback to the team : ) We are also running a referral scheme so if you do know someone that will qualify, don't hesitate to get them to apply and if the work is completed through us you will receive £1000 : )

Rated 5 out of 5 stars

Fantastic

Eco providers were fantastic from the start. I initially spoke with Sam who was so helpful and very thorough and then Jill when I had the approval to make arrangements. The company were great fitting in with my time booked off work. Tommy and Kevin were just brilliant. I kept them supplied with brews cakes and biscuits. I pretty much left them to it as they were very trustworthy. They did an excellent job and were very neat clean and tidy. I had full central heating installed as I had no heating. This has been such a benefit to me. I’d highly recommend them.

May 2, 2023
Unprompted review
ECO Providers Ltd logo

Reply from ECO Providers Ltd

Thank you Julia, we really appreciate your feedback. We will ensure we pass it on to Sam, Jill, Tommy and Kevin. We always want to ensure a five star experience from start to finish : ) We are now running a referral scheme also, if you do refer someone to our ECO4 scheme and the work is completed, you will receive £1000. You can email leads@ecoproviders.co.uk with the name, address and contact number : ) Thank you for taking the time to leave a lovely review x

Rated 5 out of 5 stars

Cornwall house

We had Sean and his team last week to insulate and plaster the walls inside our house.
They all worked so hard, long days, everything was kept tidy and they were professional.
They were all so polite and made sure we were happy at all times with what was happening.
Thanks so much guys 👍👍

January 3, 2024
Unprompted review
ECO Providers Ltd logo

Reply from ECO Providers Ltd

Thank you Mark & Sarah, we really appreciate your feedback. We will ensure we pass it on to Sean. We always want to ensure a five star experience from start to finish : ) We are now running a referral scheme also, if you do refer someone to our ECO4 scheme and the work is completed, you will receive £1000. You can email leads@ecoproviders.co.uk with the name, address and contact number : ) Thank you for taking the time to leave a lovely review x

Rated 5 out of 5 stars

Welsh couple

Eco Providers we had last wk to plaster the inner walls. They were here for a wk. The boys who were here was Sean, Cameron, Ethen
Very polite and very hard working. They didn't stop, very excellent. You should be proud to have these boys working with them. Welsh couple

November 17, 2023
Unprompted review
ECO Providers Ltd logo

Reply from ECO Providers Ltd

Hi Wenda, Thank you so much for such a lovely review, Im so pleased you are happy with the work Eco Providers have done for you, your home and family. We wish you a lovely warm winter, and Ill make sure I pass this wonderful feedback on to the boys. : ) x

Rated 5 out of 5 stars

Excellent company

Work carried out with minimum disruption to us
Guys could not have been more helpful or accommodating. Tidied up at the end of every night and explained everything that was happening. Highly reccomend

November 7, 2023
Unprompted review
ECO Providers Ltd logo

Reply from ECO Providers Ltd

Hi Jillian, We really appreciate your 5 star review of the work Eco Providers have carried out in your home. Wishing you all a cosy Christmas x

Rated 5 out of 5 stars

Big thank you to the Eco lads

Big thank you to the Eco lads, especially installers, Tommy and Kevin, but also Dan & Ellis and electrician, Kevin, for their professional air source heat pump, and all new heating system fit, in Greystoke, Cumbria; cheerful lads, very helpful and obliging and high quality workmanship; much appreciated, thank you, Chris

November 6, 2023
Unprompted review
ECO Providers Ltd logo

Reply from ECO Providers Ltd

Hi Chris, reviews like this really make our day here at Eco Providers, so thank you very much. I will ensure I pass on the feedback to the boys, they will appreciate it. Wishing you a healthy and cosy winter X

Rated 5 out of 5 stars

Happy efficient lad’s thank you

The lads that came were tidy conscientious and pleasant and singing all the time they put plastic sheets to walk on and were very careful I would recommend them to anyone if they want a good job doing. I am going to miss them being around it’s going to be so quiet now. They installed an air source pump and new central heating took out all the old pipes and renewed everything. The only thing I was a bit sad about was that my gas fire had to go because it was a baxi back boiler and I wasn’t allowed to keep it, I don’t have the money for a new fire so there is just a big hole. It wasn’t the lad’s fault just the rules. The lads were Matt Gary and two electricians who came the last couple of days and I’m sorry lads I’ve forgotten your names but not how brilliant you were, Matt bought me a box of chocolates to say thank you for looking after them and Gary bought a big box of biscuits I’m really going to miss you guys, Jayne near ruthin

October 27, 2023
Unprompted review
ECO Providers Ltd logo

Reply from ECO Providers Ltd

Hi Jayne, your review has really made us smile! We are all so happy we were able to help you and improve your home in time for Christmas and the colder months. Im sure the lads will miss the cups of tea! thank you again for such a lovely review of our work, Ill ensure the boy hear the amazing feedback you have given : )

Rated 5 out of 5 stars

The fantastic communication and the work has been…

The communication and the work has been outstanding I have extra work wall sockets and window sills which was not expecting

September 27, 2023
Unprompted review
ECO Providers Ltd logo

Reply from ECO Providers Ltd

Hi Karen, Thank you so much for the recent review, we wish you a wonderful cosy Christmas from everyone here at Eco Providers. : )

Rated 1 out of 5 stars

Be careful of this company

Just received an unsolicted letter from this company stating that my property has a very poor energy rating!
Our home is a new build with the highest rating possible.
To me, it appears that this is a dishonest company that will do anything to drum up custom by frightening recipients with their mailings.

September 22, 2023
Unprompted review
Rated 5 out of 5 stars

Ecoproviders and an old farmhouse.

The Eco 4 project at my ancient farmhouse has been a difficult and lengthy one. The work here has lasted for about 6 weeks; there were some hiccups, but these have been dealt with in a highly professional and speedy manner. The house is now fully insulated and warmer than it has ever been. I am so grateful to Sean and his team of insulators, to Gary, electrician, and to Graham and Tommy, plumber/electricians who had to battle with the real problems of setting up the heat pump, and making it work in a property that has no mains water. They did it, and I am so grateful. The solar installers, Daniel and Lewis, with the scaffolding team, were so efficient, polite, careful, tidy and pleasant company. I want to mention the office staff too, Christine, Sam,.....always helpful and always friendly and polite. I think Ecoproviders are a model of good service and I feel incredibly lucky that they have provided my new heating system.

September 18, 2023
Unprompted review
ECO Providers Ltd logo

Reply from ECO Providers Ltd

Hi Jane, Thank you so much for your lovely review, we will ensure we pass it on to them all. Its makes our day that you will be having your warmest winter yet : ) Please spread the word. Best wishes always The Eco Providers team x

Rated 5 out of 5 stars

Boiler and radiators-James and Reece

We have recently had 3 days of work for a new boiler, radiators and pipe work from James and Reece. The lads arrived promptly each morning and did not stop all day during a heatwave! They were polite and respectful in every way possible. A credit to the firm! Very much appreciated and thank you for all your hardwork lads.
Lee and Kelly and the 4 pooches!

September 4, 2023
Unprompted review
ECO Providers Ltd logo

Reply from ECO Providers Ltd

Hi Lee & Kelly and the 4 pooches : ) Thank you so much for your wonderful review, we hope your home is the warmest and the most efficient this winter! The Eco Providers Team X

Rated 5 out of 5 stars

Gary and Curtis

Thank you Gary and Curtis for your hard work, very much appreciated. You have gone above and beyond our expectations, very courteous and respectful at all times. You came here as strangers and hopefully you go home as friends.

August 2, 2023
Unprompted review
ECO Providers Ltd logo

Reply from ECO Providers Ltd

Hi Gwlithyn, Thank you for you wonderful email, Ill be sure to pass on the rest of the team, Wishing you a warm winter from all of us here at Eco Providers X

Rated 5 out of 5 stars

Great service start to finish

When I started looking into this area I quickly realised how much of a minefield it was! but after speaking to Eco providers it soon became very simple. They managed the whole process professionally right from the start helping me understand my options and through to completion were first class, highly recommended

July 2, 2023
Unprompted review
ECO Providers Ltd logo

Reply from ECO Providers Ltd

Hi Paula, Thank you so much for you lovely review, we will pass the feedback on, wishing you a lovely warm winter, from all of us at Eco Providers X

Rated 5 out of 5 stars

Fantastic team came to our home

Fantastic team came to our home, very professional and carried out the work efficiently with no bother. Would highly recommend

June 9, 2023
Unprompted review
ECO Providers Ltd logo

Reply from ECO Providers Ltd

Hi, We would like to thank you for the glowing review, the feedback means the world to the Eco Providers Team, and we will be sure to pass it on. We wish you a warm and wonderful Winter : ) X

Rated 5 out of 5 stars

Overall the experience has been great…

Overall the experience has been great from start to finish, Kevin and Kyle did a fantastic job and made sure everything was explained in full detail. Great job guys!!

June 23, 2023
Unprompted review
ECO Providers Ltd logo

Reply from ECO Providers Ltd

Hi KB, Thank you so much for the feedback, we will pass this on to the team. Wishing you a wonderful warm winter. x

Rated 5 out of 5 stars

Heating install.

I'm current having an ongoing heating system installed by this firm and the lads tommy Fisher, Kevin leaver and Ellis Preston have all been extremely polite clean and respectful. Have turned up when they said they would and have done a grand job and worked to high standards.

June 1, 2023
Unprompted review
ECO Providers Ltd logo

Reply from ECO Providers Ltd

Hi Declan, Thank you very much for your lovely review, we will pass it on to the boys. We wish you a lovely warm winter, from everyone here at Eco Providers x

Rated 5 out of 5 stars

Job well done on a difficult contract

This was not an easy contract. The various teams who fulfilled it were professional in their work also friendly and helpful in their attitude.
My compliments to them all and thanks for their help.

May 5, 2023
Unprompted review
ECO Providers Ltd logo

Reply from ECO Providers Ltd

Hi Andrew, Thank you so much for your lovely review, we will pass this feedback on as it will be much appreciated, wishing you a warm winter from all of us here at Eco Providers x

Rated 5 out of 5 stars

Dan,Tommy,Jordan

Dan,Tommy,Jordan, Kevin n Jack thank u boys. Brilliant and neat job. Very respect of Me and my children with gd bit of banter mixed in. Always cleaned up after them selves . I would recommend this company all day long.

May 9, 2023
Unprompted review
ECO Providers Ltd logo

Reply from ECO Providers Ltd

Hi Cane, Thank you very much for your wonderful feedback : ) Ill ensure this is passed on to the boys. Wishing you a wonderful warm winter from all of us at Eco Providers x

Rated 5 out of 5 stars

Highly recommended company

I applied for a grant helped by Samantha, having fitted the criteria and accepted by my local council, very quickly had my insulation on walls done and plastered by Richard and his team, they cleaned up and were friendly and polite, also same for the plumbers fitting my Grant air source pump and radiators etc, the electricians and solar panel fitters, all helpful and hard working, I am so pleased with Eco Providers as they finished in a matter of weeks and made my very cold house now a very warm home, I cant thank the workers or admin enough, brilliant company highly recommended,

May 10, 2023
Unprompted review
ECO Providers Ltd logo

Reply from ECO Providers Ltd

Hi Ian, Thank you so much for this wonderful feedback I will ensure this is passed on to the team. Wishing you a wonderful warm winter, from all of us at Eco Providers x

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look