Eco Renewables Group Reviews 

147
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 56 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the excellent service and knowledgeable staff. Customers consistently praise the team for their professionalism, efficiency, and helpfulness, noting that they deliver on their promises and provide great value for money. Many appreciate the competitive pricing and the smooth, stress-free user experience from initial contact to installation, with some mentioning significant savings on electricity bills. However, some people were dissatisfied with communication issues during installation and reported problems with product functionality shortly after setup. These occasional experiences included instances of delayed issue resolution, scaffolding remaining longer than expected, and concerns about the quality of some installation aspects.

What people talk about most

Service

Users describe positive interactions with service, highlighting the professionalism, efficiency, and... See more

Staff

Customers had positive experiences with staff, frequently praising their professionalism, efficiency, and... See more

Product

Clients share ambiguous opinions on product, with many reviewers expressing satisfaction with the design,... See more

Price

Reviewers highlight positive aspects of price, with many finding the pricing to be excellent, competitive,... See more

User experience

Customers consistently note positive experiences with user experience, with many describing the overall... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish, the team were absolutely superb. They installed 22x 510W Aiko panels, 2 Tesla Powerwall 3s, and a Zappi charger — all at a really competitive price and with great attenti... See more

Company replied

Rated 5 out of 5 stars

Installation excellent. The squad of guys did a super neat job of fitting panels and hiding cables. Despite biting cold and rain they fitted 22 panels, battery and inverter in 2 days.. just as they sa... See more

Company replied

Rated 5 out of 5 stars

Particularly impressed with the initial costing process. Everything was quick and easy to understand. Pricing seemed very reasonable and installation took place very quickly. All queries were handl... See more

Rated 5 out of 5 stars

Had great experience with Chris and team. The deal was decided in less than 10 mins of conversation as it was among one of the best I had received. There were nuances surfaced later at the time of ins... See more

Company replied


Company details

  1. Solar Energy Company

Written by the company

We are an MCS Certified installer of solar PV and battery storage solutions to the U.K. As a company, we pride ourselves on offering the best products, service, workmanship, all at the best prices! As well as being MCS certified, we are registered with RECC to offer consumers peace of mind that all installations and service adhere to the highest standards. For any enquiries, please contact via phone or email below: info@ecorenewablesgroup.co.uk 0800 069 8025 Many thanks, ERG team


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

147 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(147)

52 reviews in the last 12 months

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Rated 5 out of 5 stars

Just had an PV and battery Installation…

Just had an PV and battery Installation done by Eco and it was perfect from start to finish from initial booking and quote by David all the way to the hand over documentation from Laura.

Mike the electricians work is super tidy and Brad the roofer planned out and laid the 18 panels on 2 roofs.

Had a little issue with the Meter and CT clamp not registering and this was identified by Ryan one of the bosses and Mike came back out and replaced it.

Would 100% recommend and will be using them again in the future to add another battery.

January 10, 2025
Unprompted review
Eco Renewables Group logo

Reply from Eco Renewables Group

We’re thrilled to hear that everything went smoothly from start to finish, and that you were pleased with the work of our team, from David’s initial quote to Laura’s handover documentation. We also appreciate your patience in working through the meter and CT clamp issue, and we're glad Ryan and Mike were able to resolve it promptly. It’s fantastic to hear that you would recommend us and are already thinking about future projects. We look forward to working with you again when you’re ready to add another battery. Thanks again for choosing Eco Renewables Group

Rated 4 out of 5 stars

One month in and so far so good

One month in and so far so good. There were a few hiccups but the team were helpful, professional and did their best to address the problems. I would recommend the team to friends and family.

December 5, 2024
Rated 5 out of 5 stars

Good efficient team

Good efficient team, arrived early, in good time.
Fitted 20 Solar panels to the roof without effort, and made a very good job fitting in a new Tesla power wall3 battery in the garage. It was a very cold day, but the team worked non-stop to complete the job in under five hours.

December 10, 2024
Eco Renewables Group logo

Reply from Eco Renewables Group

We're so glad to hear that our team was efficient and able to get the job done quickly, even in the cold weather! It's great to know that you're happy with the installation of both your solar panels and Tesla Powerwall 3. We always strive to provide high-quality service, and it’s wonderful to hear that we met your expectations. If you ever need anything else, don’t hesitate to reach out. Thanks again for choosing Eco Renewables Group

Rated 3 out of 5 stars

Eco Renewables Group provides a…

Eco Renewables Group provides a satisfactory service overall, but with room for improvement. Chris, the co-owner, is professional and takes the time to address customer concerns, showing genuine care and dedication. The installation team is efficient and knowledgeable, completing work in a timely manner while being informative, though more guidance pre-installation would be beneficial. Pricing is competitive and the equipment is of good quality. However, aftercare service appears lacking, with issues like system faults not being promptly resolved, leading to customer frustration. More reliable customer support post-installation would enhance the overall experience.

November 10, 2024
Unprompted review
Eco Renewables Group logo

Reply from Eco Renewables Group

We're glad to hear that you had a positive experience with Chris and our installation team, and we truly appreciate your recognition of their professionalism and efficiency. Your comments about pre-installation guidance and aftercare service are incredibly valuable to us, and we will certainly look into improving these aspects moving forward. We are committed to enhancing our customer support to ensure a more seamless experience.

Rated 3 out of 5 stars

Good result but struggle to get there

Planning the solar panels and battery was easy but no pre-site visit so uncertainty about whether 10 or 12 panels would fit. Sales were very responsive. When I found a cheaper deal elsewhere the price was reduced accordingly.

Installation delayed due to no scaffolder turning up and poor communication from Eco Renewables with me, so I stayed in waiting for them but they did not show. I had to then chase for a new installation date.

Courier tried to deliver battery and inverter on day that scaffolder did not turn up so I declined the package. I was never told I would need to store the equipment prior to the installation. I had no where to do that and no communication from Eco Renewables that I would have to do this.

The installation day was a partial success but it took 2 days to complete due to the installers not having all the correct equipment. They could only fit 10 panels in the end. Was given very basic information about he app and little further help.

The installers left all their rubbish behind despite me understanding they would remove it. Due to the nature of the waste including metal parts, wiring, etc I had to take it to recycling centre myself. I contacted CEO but no further action taken. No offer of price reduction due to my experience that he was fully aware of.

Finally the scaffolders chipped a new patio slab when removing their scaffolding. They offered to pay for the slab to be replaced once we contacted them.

Overall good price but I would not use or recommend Eco Renewables Group for solar and battery installation.

September 16, 2024
Rated 5 out of 5 stars

very smooth transaction throughout

very smooth transaction throughout very knowledgeable and reasonable company the fitting team were very knowledgeable and respectful the electrician was very tidy and full of information and helpful in all a very good experience all round and i feel value for money

November 15, 2024
Rated 5 out of 5 stars

random gem

Found this company by random on Facebook... normally I'd be totally skeptical but happy to find that they're actually a great company to work with. Everything went fine, price was good, no stress. Even the after sales support responded promptly. Won't hesitate to recommend them.

November 1, 2024
Eco Renewables Group logo

Reply from Eco Renewables Group

We’re so glad to hear that you took a chance on us and had a positive experience. It’s great to know that everything went smoothly, from pricing to after-sales support. We truly appreciate your trust and are honored by your recommendation. If you ever need anything else, we’ll be here to help! Thanks again for choosing Eco Renewables Group

Rated 5 out of 5 stars

Solar delivered with excellence!!

Solar was delivered with excellence in ever way. I purchased 21 panels plus battery from Carly who was always very pleasant to talk to.
Better, I found Eco renewables installation team to be the most professional workers ever. The team of Shawn, Michael and Johnno were prompt, pleasant and cleaned up afterwards, and I really appreciated that fact that they ran all of the options past me and my wife before doing any work, some of my suggestions involved more work for the team but worked better for us, but they just smiled, were happy to oblige, and held a brilliant attitude throughout the day.
After care support has been exceptional too!!!

September 1, 2024
Unprompted review
Rated 5 out of 5 stars

I recently reached out to several…

I recently reached out to several companies for quotes on solar panels and a Tesla Powerwall 3, including Chris's company. From the start, I found Chris to be professional and courteous in his approach. However, after looking at some reviews on Trustpilot, I had reservations. Upon sharing my concerns with Chris, he offered to have a telephone conversation, and we spent about 60 minutes discussing everything in detail.

During our conversation, I got a real sense of ownership and care from Chris, as he's the co-owner of the business. He was thorough, transparent, and took the time to address all of my concerns. It’s clear that reviews don’t always tell the whole story, and speaking with Chris helped me see that some issues customers face can be resolved, even if the reviews don’t always reflect that.

After our discussion, my opinion shifted in a very positive direction. Chris's professionalism and dedication to his customers have given me confidence in trading with his company. Thank you, Chris, for your time and understanding

October 15, 2024
Unprompted review
Rated 4 out of 5 stars

Solar Panels and battery etc. installed

Have just had Solar Panels etc fitted by this company. Surveyor who came out first was very efficient and helpful with questions I had. The work was carried out quickly and efficiently in less than a day. The gents who came to install on the day arrived nice and early and worked really well to get the installation completed. Mike who did the electrical installation was clearly very knowledgable and Wilf and the other gent worked really well. I’m really pleased with the results.
It would be helpful to have more advice and information and an explanation of what happens pre installation and what to expect on the day. Thankfully my brother had used this company (he recommended them to me) and was able to give me a lot of help and advice in understanding the options available otherwise I would have found it difficult to navigate the information that was emailed out on initial application. Mike, the electrician, was also very helpful with the app (which again thanks to my brother I had already downloaded); he helped me to get that set up with the Tesla Powerwall 3 battery and get online. I was really grateful for that help.

October 10, 2024
Unprompted review
Rated 5 out of 5 stars

Professional company, great service.

Had 12 panels, inverter and a battery installed.

Excellent price, great communication, top quality kit.

From start to finish I was really impressed, turned up on time, kept to the budget, did what they'd say, really couldn't recommend them enough. The team were very polite and professional and took time to show us how to use the kit as well.

September 27, 2024
Unprompted review

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