Ecosusi Reviews 237

TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

Disappointing. The strap broke on my bag not long after I got it. Unfortunately I had lots going on at the time so it took me a little while to go to customers services about replacing the strap. My e... See more

Rated 1 out of 5 stars

Horrific !! 3 ignored emails and 1 month waiting. “Lost in transit” then the product is “sold out” despite it still being available online!! Awful service,Disgusting treatment, No apology !! Do not... See more

Rated 5 out of 5 stars

I couldn't be happier with my Bag! It’s such a classic piece, and the silver-tone hardware adds a nice elegant touch. The bag has a flat internal pocket and a front open pocket, so I can easily organi... See more

Rated 1 out of 5 stars

Ordered a bag as a present over a month ago and have received no update as to whether it has even been shipped. Customer service replies are slow and vague. At this point, would simply like to cancel... See more

Company details

  1. Bag Shop

Written by the company

Shop Ecosusi online for a wide selection of heritage-inspired messenger bags, tote bags, travel weekender bags for men, women. Free shipping on orders over $50.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

237 reviews

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Replied to 28% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Website sizing chart is incorrect

I followed exactly the size chart on the website and i got sandals that are big, but i’m still supposed to pay for the return fees, if your sizing is wrong don’t recommend people to follow it , if i had ordered my usual size it would have been fine, it’s now up to me to figure the whole exchange thing, i would not be recommending the website or products obviously.

March 29, 2022
Rated 5 out of 5 stars

I Love Cute Things

The online store was very easy to navigate.
The product when it arrived looked exactly like advertised. It was beautifully wrapped as well. I tend to work from home every couple of days so it necessary for me to take my laptop and other things with me at all times. My only criticism of the product is that I can’t cram anymore stuff inside. I had to be selective of what I take with me.

March 29, 2022
Rated 5 out of 5 stars

Briefcase came quickly, No incident

I got their small briefcase and it is the cutest thing ever. It came super quick and in good condition. The whole process went super smoothly and I am happy with the purse so far
Update: This has been my everyday purse since I got it and not only is it holding up with mild wear but I still get so many compliments on it!

March 27, 2022
Unprompted review
Rated 1 out of 5 stars

Don’t spend money to buy a crushed bag!

Don’t spend money to buy a crushed bag!

I have waited more than one month to receive my briefcase. But I am sooooo disappointed after opening it! It is crushed and has lots of wrinkles!
The bag is not well protected, only covered by a thin plastic bag.
I doubt I will use this crushed briefcase for my trip. Totally waste my money

March 16, 2022
Unprompted review
Rated 5 out of 5 stars

I was nervous to order, but…

I ordered an Alani bag for work and school. I was a bit nervous to buy from one of the online-only made overseas brands, but this bag is beautiful. It is clearly well made, with good quality vegan leather. It also has nicely padded pockets for my laptop and other supplies - I cannot say enough good things about this bag! Even coming from China to the States, it only took about two weeks to come in. I will absolutely buy another bag from them in the future. If you’re on the fence - DO IT. I’m thrilled!

March 12, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent bag

Excellent bag! I bought this for my friend’s birthday gift, it’s definitely delicate and she likes it so much!

February 8, 2022
Rated 5 out of 5 stars

This was my 2nd purchase

This was my 2nd purchase. I am so happy with small crossbody bag, it arrived fast and protective packaging was amazing...love my new bag. Also the previous red leather backpack is amazing quality and still looking great after 3 years of use. I will definitely order again. Thank you

January 15, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent!

The service was amazing, everything was perfectly packaged and protected with tape. It arrived surprisingly quickly and I was informed of the arrival and deliver process.

January 7, 2022
Rated 5 out of 5 stars

I recommend this laptop back 100%

I was uncertain about buying this product and was worried the quality wouldn't be good. I also didn't want to wait an extended time to receive it considering covid. I have to say the product is excellent and I am very happy. It's great quality and looks exactly as in photos. It has that real leather smell and is so cute. It's large enough to fit my small macbook, a binder, and another notebook. I do wish it had a little spot for pens but I use the mini pockets for my airpods and charger. I would say it is pretty much perfect for my needs. I worried also that the backpack would make it look cheap but it really doesn't. It's an excellent option if you have to walk long distances with a laptop and work items. I recommend this 100%. It also arrived within the 30 day or so time window and was well packaged.

January 7, 2022
Rated 4 out of 5 stars

I received every single update on my…

I received every single update on my email and was able to track it without problems. I can't really rate the shipping experience as a whole because I shipped it to a locker and later to my own country. I did this because due to corona ecosusi couldn't ship to my country, but I totally understand and this information was provided before I bought the bags so it was something I expected. I do think it took a while for the package to arrive to my locker in the States, it was around 3 to 4 weeks (counting only business days). But anything else was great concerning the service and the customer experience I had.

January 7, 2022
Rated 5 out of 5 stars

super comfy !

I ordered the martin boots and honnestly the most comfy boots I've ever had !
And they seems to resist to the many bike journey I made under the rain in Copenhagen !

I'm so happy with theses

January 5, 2022
Unprompted review
Rated 1 out of 5 stars

I spent around 80$ for a bag

I spent around 80$ for a bag, and the quality is super horrible. I am Chinese and this is the standard “taobao” bag that gets made and shipped from china that you can purchase for $5. I wanted to return it but you pay for international return fee, around $20-30 depending on where, really not worth it at all. The bag also has chemical smells and is still and can’t fit anything.

December 31, 2021
Unprompted review

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