Ecotricity Reviews 

Such a pleasure dealing with Sam at Ecotricity today. She phoned me in response to a query I had emailed about switching my account away from another provider. Everything was explained so clearly. We talked through the right tariff for my needs, which is at a really competitive rate. Every question I asked was answered and the whole switching process was so simple and straightforward.
I am really pleased to do my small part by choosing a green supplier and am looking forward to being part of the Ecotricity family.
I really recommend switching to Ecotricity.

Phone call answered promptly. Clear answers to my questions about billing and statements.

I made the switch to Ecotricity via the Switch app after my B.Gas contract ended and I shopped around for the best price. Ecotricity did offer the best fixed term deal for the next 18 months.

Good clear explanation of the process to switch tariffs. Explained the 14 day call off process. Very polite I was crazy too switch.

I spoke to Emily about moving my energy supplier to Ecotricity as I needed to confirm a few things. She was so friendly & helpful. Brilliant customer service.

Ecotricity is dependable and rewarding to be with.

The process was fine. I don’t like the language the company uses. Windmill: they don’t mill. They build wind turbines. The solar and wind power plants are not “parks”, just subsidised blots on the landscape.

very helpful and thorough to explain how the tariffs work and enable switchover to a new rate

Saving the planet. Great experience.

Over a 25 minute wait to try and get through to someone to finalise my switch to them as per the email they sent! Gave up, sent an email last week and still no response.

Switch was easy and progressed very efficiently for import of both electricity and gas, and for the export of electricity from my solar panels.

Online account is clear, simple and focussed on the information I want, no unnecessary and confusing waffle!

Had been waiting since May for a smart meter and despite repeatedly chasing and Ofgem stating they should be installed within 6 weeks Ecotricity were unable to get themselves together enough to arrange this and blamed their installers despite me never even getting to the stage of even being provided with an appointment and also never replied in the timescales they stated either other than when I chased, and they'd just provide further inaccurate information.

They also ignored my formal complaint. Sadly their customer service is lacking nowadays as I've been a customer since nearly their inception and they've lost me due to their abysmal service. Their app is also terrible too

Lauren was extremely courteous and helpful in responding to my questions and guiding me through the switching process from Good Energy (who themselves provide excellent customer service, which Lauren has already equaled or bettered). Thank you

I was amazed that an energy company could answer a call so quickly, it has never happened to me before. The agent (Tracey) was pleasant, helpful, efficient and very easy to deal with. I am 75 years old, and if she had been my granddaughter, she could not have been more helpful or kind. Tracey sorted out my problems, then went on to see if she could further assist me to make things easier in the future.
The very best energy company I have ever dealt with, and I have dealt with quite a few over the years.
I came off the phone with a big smile on my face. Good prices and the exemplary customer service. Well done Ecocitrity and especially well done Tracey, thank you for your kind help.

Had a request for more information, spoke to Lauren who answered very quickly and ran me through all the details.

The sales member Emily was very helpful and friendly when discussing switching over to Ecotricity. She was clear and provided useful information about the policy and cleared up any queries I had.

Very helpful, professional and friendly support. Thank you Lauren.

Good communication, good service, app works well, happy to continue as their customer!