Ecotricity Reviews 

Had to phone about changing bank details m. Very nice person to talk to and I was able to easily and relaxedly resolve my query

Everyone at Ecotricity was helpful and friendly especially Trinity.

Emily's support was excellent. She helped provide a quotation and get everything setup. Great customer service and clear communication throughout.

Spoke with Ros who was very helpful and is amending our Tarif to reflect what it should be. Friendly, efficient and nice to deal with. Great Customer Service

Very helpful, friendly, professional customer service - clearly explained everything in detail about the switch and my options; also very polite and listened to my concerns sympathetically.

Lauren really reassured me with her positive attitude that my switch would go smoothly.

I moved into my property two months ago. The first month's bill was originally in my landlord's name and was transferred to me, something completely outside my control.

I set up a direct debit immediately. Ecotricity sent one email about the balance, then straight away sent a threatening letter warning of debt collectors, home visits, and a court warrant to fit a prepayment meter.

While my direct debit was still 6 days away from being due. I had not missed a single payment. They escalated to formal debt threats before the bill was even overdue.

When I tried to switch supplier in response, they blocked it. Formal complaint raised and escalating to the Energy Ombudsman.

Great customer service better than most other providers
phoned with problem I had had to ring me back phoned me at the time they said they would was very polite and helpful never had any problems with there service in the 12 years been with them

Friendly person who was knowledgeable and patient with me.

Great customer service very competitive prices no problems at all would highly recommend

We’ve always received exceptional service, and today (with James) was no exception.

Good tariffs. Easy to communicate with them and they have a good background story

If I could give this company zero stars then I would.
They are absolute rubbish.
1. Very expensive compared to everyone else
2. customer service is appalling.
3. If you are even one day late paying your bill they hound you with texts, emails & phone calls.
4. They don’t rectify their mistakes with billing, instead trying to blame the customer.
5. their estimated meter readings are ridiculously high so they take more money than they should & then refuse to refund you the difference, insisting it will be deducted from future bills.

They are unhelpful, arrogant, expensive & a nightmare to deal with.

AVOID AT ALL COSTS!

Switched to a Smartmeter. I left a review four days ago. Ecotricity requested my contact details but did not contact me directly but did message over Trustpilot linking to my first review. They asked me to email them but did not leave an email address.

The Smartmeter is now displaying a consumption of electricity about twice the original meter. The Smart display still not working.

We did contact Ecotricity on the first day to report the problem. The Ecotricity agent said they woudl set up an investigation case and send us an email to record different actions. Did they actually send the email ? Nope. Is the Smartmeter recording double the consumption as recorded on the old meter ? Yep.

Be careful about asking for improvements, they rarely happen.

Super easy switch and quote was less than what I was paying with previous bundle supplier.
Main thing is its time to do my bit.

Excellent customer service.phone number on home page, no searching to find one in very small print somewhere. Quickly answered by Emma, no queues and robots telling you the obvious, that you are in a queue.
A nice chat with Emma who solved my problem (it was my problem not Ecotricity) professionally and efficiently managed
This company can be a bit more expensive than some others but im on board with the green credentials and ethos of the way the company is managed. For this i sacrific other things. Its inpirtant to me.
Thanks for all your hard work
Keep flying the flag

Truly shocking customer service. I have just closed my account with them after 14 years due to a string of errors and cancelations. I had 3 different engineering visits cancelled at the last minute, with unsatisfactory explanations. I informed them that i had a faulty meter and they didn't seem to want to fix it for me, so i've changed suppliers to Octopus.

Lauren in Sales was clear, informative, and communicative.
The process was easy to complete.
Lauren listened to the issues I had and attended to them

I like the green credentials of Ecotricity and the icing on the cake is the first rate customer service.
They listen and take the time to address any problems or concerns.
Highly recommended

Dreadful company. I signed up with them last summer, received two estimated bills, then complete radio silence. No bills, no functioning indication of how much electricity I've used on their app/website. I've called them every month since October 25 to point out they've stopped sending me bills or taking any money off me (not technically true - the direct debit goes to them every month but just sits as credit on their site and they never bill me, it's over a grand now, and I still have no udea how much energy I've actually used. I might owe them loads, they might owe me loads. Who knows?)

Every time I call them they tell me there's a problem with my smart meter and someone will be in touch. No one has ever been in touch. In in 6 months of me calling them every month when my direct debit goes out and no bill appears.

No other provider has ever had a problem with my smart meter. Which isn't to say it might not have broken in the meantime, but you'd think someone might at least drop me an email or call me to say they're coming to have a look rather than just not billing for 6 months.

I had planned on just switching, though I'd have had to go through the ombudsman and point out they were breaking their contract by not billing me as I'm on a fixed deal. However global politics have overtaken me, and now is not the time to be switching electricity provider unless you want to pay 20x so I'm stuck.

In January this year, I looked to switch from the horrible EDF to another provider. I contacted ecotricity. spoke to someone called sam bennett. she lied to me. wasn't transparent at all. did not disclose to me that their company probably wasnt the right one for me as i'm low income and they do not cap their rates. i had told sam i was vulnerable and she still did not disclose anything. i found out a week later, on my own. i then quickly switched to another provider. i thought everything was fine. nobody told me otherwise. now we're in mid march, and i realised, again on my own, that my gas was never switched to the new supplier. ecotricity are trying to blame the new supplier, claiming they never requested my gas to be switched to them. my new supplier sent me screen shots proving otherwise. so they lied again. they also claim that if i switch now, i am slapped with a £75 fee for ending a 12 month contract early. furthermore, they cannot tell me how much i owe for gas, as i havent paid them a penny, as until now, i thought my gas was with the new supplier. they also would not give me my own account number by phone due to "data protection." they have done nothing to resolve this mess that isnt my own fault. it has left me terribly distressed when i have health issues. appalling.