ECS Tuning LLC. Reviews 

4,580
TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Evaluating 83 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the wide selection of parts, including OEM and performance options, often finding competitive pricing. Reviewers frequently note that parts are accurate and fit well, with several mentioning fast delivery and good communication. Some people also highlight positive interactions with customer service and a flexible return policy. However, some customers also noted significant dissatisfaction with customer service, citing unhelpful representatives and difficulties resolving problems. Many people reported frequent issues with order fulfillment, including delays, incorrect parts, and problems with delivery tracking or misdelivery. Additionally, some consumers received defective products or items that did not match online descriptions.

What people talk about most

Product

Clients share ambiguous opinions on product quality and accuracy, with many reviewers expressing significant... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many expressing significant dissatisfaction,... See more

Order

People report ambiguous experiences with order, with some customers expressing satisfaction with the process,... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reviewers reporting super slow shipping... See more

Price

Reviewers mention ambiguous feedback about price, with some customers finding prices to be higher than... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I didn’t have problem with my purchase or parts received but do not use them based on there lifetime replacement policy! It’s a joke it not free replacement it’s lifetime paid replacement they will le... See more

Company replied

Rated 2 out of 5 stars

It's a good place to locate product. Although they're shipping it is absolutely atrocious. Even when they don't roll out an excuse of they were doing inventory or they were shut down for some other re... See more

Company replied

Rated 4 out of 5 stars

I ordered a South Bend clutch kit and there were issues from the Vendor on Backorder and delivery ultimately impacting where the item was shipped instead of cancelled. ECS took ownership and worked... See more

Company replied

Rated 1 out of 5 stars

Don’t count on them to refund you your money. After shipping my parts back I received an email stating “2-4 business days” and after calling the customer service (once hung up on, second was zero h... See more

Company replied


Company details

  1. Car Accessories Store

Information provided by various external sources

VW / Audi Parts and Tuning Specialists. ECS Tuning specializes in the distribution of Volkswagen (VW) / Audi performance aftermarket tuning parts and OEM BMW / VW / Audi replacement parts.


Contact info

2.8

Average

TrustScore 3 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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2.8

All reviews

(4,580)

82 reviews in the last 12 months

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Rated 5 out of 5 stars

Loyal customer since 2012

If you need anything for your VW this is the place to go, great pricing, great customer service, and excellent choices. I have used these guys for everything from basic maintenance to modifications since 2012.

December 9, 2024
Unprompted review
ECS Tuning LLC. logo

Reply from ECS Tuning LLC.

We're happy to be of service!

Rated 5 out of 5 stars

ordered a specialty lightbulb

Basically this involved a very simple order from Canada. The item arrived within a week and it was 100% good. Some might say I'm crazy to order a $1.99 lightbulb and pay $15.00 for shipping, so I ordered two. In Canadian dollars that cost over $30.00, but I was desperate for the bulb, so I can't complain about the cost.

December 30, 2024
Unprompted review
ECS Tuning LLC. logo

Reply from ECS Tuning LLC.

Hi Martin, we're always happy to help!

Rated 2 out of 5 stars

Multiple Delivery Dates Missed

Ordered a RENNLINE skid plate that was supposedly in stock. Then given an extended delivery date that was not met, then extended again to after Christmas. I cancelled the order. Tired of getting jerked around.
p.s.: After reading the apology, I still wonder why the listing indicated that they were "in stock". They weren't in stock at ecs tuning and not in stock at RENNLINE.

November 30, 2024
Unprompted review
ECS Tuning LLC. logo

Reply from ECS Tuning LLC.

Hello Stan, we can understand the frustration of waiting on a part to come back in stock. The skid plate was not in stock at the time of the order and we weren't able to get them in any quicker. Our apologies for any frustration.

Rated 1 out of 5 stars

Shipping delayed incrementally

Ordered something that showed as in stock. Delivery incrementally pushed back time and time again. 3 weeks later, still no part and no explanation for the delay. Customer service was less than polite when I cancelled my order. This was my first and last order with ECS - won't make that mistake again.

December 1, 2024
Unprompted review
ECS Tuning LLC. logo

Reply from ECS Tuning LLC.

Hello Wesley, we're sorry your part was moved back. Upon review, this should have been shipped much sooner and we have passed this along to our internal teams. Our agent cancelled the order after your stated you no longer wanted to wait. They confirmed the cancel and asked if they could help you with anything else. We're sorry if you took this as anything but polite. Thank you for your time.

Rated 5 out of 5 stars

Order/Delivery Went Well

Good prices, easy to navigate website, good details & printable installation instructions, free shipping (took long while to get delivered, but wasn't in rush because too cold outside put on my car anyway), delivery of stuff was on projected time, things were as ordered.

November 24, 2024
Unprompted review
ECS Tuning LLC. logo

Reply from ECS Tuning LLC.

Hi Steve, thanks for taking the time to leave us feedback!

Rated 4 out of 5 stars

Product never arrived

Changing my review to 4* based on how they handled the situation below, they reached out and send me a new item, paid the duties, and I received right away.

Ordered a product on December 16th, still not received, I paid $68.18 for the product, plus $14.99 shipping, plus Canadian $25.50 in custom and services fees, and not only do I not have the product, I have to chase it with FedEx myself! I was told by ESC Tuning that the product had been damaged in transit, and to contact FedEx for more information. Any decent company would simply re-send the item.

January 9, 2025
Unprompted review
ECS Tuning LLC. logo

Reply from ECS Tuning LLC.

Hello Liam, we're sorry to hear the shipment was delayed. A member of our team reached out about replacement options!

Rated 5 out of 5 stars

ECS tuning is one of the very few sites…

ECS tuning is one of the very few sites I trust to order parts for my audi A4 the team there is amazing. I’ve been working with them for the past couple years. I usually work with Mike and he’s gone above and beyond for me so many times answering all my questions, and getting parts out extremely fast when I need them. I can't thank Mike enough for all the as well as everyone at ECS

January 2, 2025
Unprompted review
ECS Tuning LLC. logo

Reply from ECS Tuning LLC.

Hi Aaron, thanks for the great review! We're looking forward to helping you again!

Rated 5 out of 5 stars

they do deliver

they do deliver, and fast. quality goods. highly recommended

December 4, 2024
Unprompted review
ECS Tuning LLC. logo

Reply from ECS Tuning LLC.

Hi Victor, we're glad to be of service!

Rated 2 out of 5 stars

Look elsewhere.

Only gave me $6 refund on a $20 item that was returned in perfect condition and never used because it didn’t fit. Never gave me a reason why. These kinds of shady business practices rub me the wrong way. There are too many other companies out there to choose from that sell the same products. Never buying from them again.

December 1, 2024
Unprompted review
ECS Tuning LLC. logo

Reply from ECS Tuning LLC.

Hello, we're sorry to hear you received less of a refund than anticipated. By opting into a pre-paid shipping label, the fees are deducted from your total refund. The fees are in the RMA confirmation email but we realize that can be overlooked. If you'd like us to look into this further, we're more than happy. Can you please send your order details to ahartline@ecstuning.com. Thank you!

Rated 5 out of 5 stars

What can I say about a hard to beat one…

What can I say about a hard to beat one stop shop, easy to navigate site,on time shipping, never had a bad experience with returns. Highly recommend to friends and family.

December 20, 2024
Unprompted review
ECS Tuning LLC. logo

Reply from ECS Tuning LLC.

Hi Anthony, thank you for the great review!

Rated 5 out of 5 stars

ECS & DHL is a good match

3 days from Ohio in US to Sørreisa in Northern Norway (Almost the Artic Pole)

December 20, 2024
Unprompted review
ECS Tuning LLC. logo

Reply from ECS Tuning LLC.

Hi Bertil, we're happy your parts arrived sooner than expected. Thank you for taking the time to tell us about your experience!

Rated 5 out of 5 stars

The best source for my car's OEM and aftermarket needs.

The best source for my car's OEM and aftermarket needs, and a very knowledgable and helpful staff., and they usually get it out the door the same day, even the day after a Holiday in my case. Thanks guys.

November 29, 2024
Unprompted review
ECS Tuning LLC. logo

Reply from ECS Tuning LLC.

Hi Tom, we appreciate your feedback!

Rated 1 out of 5 stars

Never again!

I've tried to order from this company twice. They take my order, process my payment but when I check the status of my order, not in stock. Maybe make the customer aware or the supply issue BEFORE processing the order. I'm done with this company!

December 16, 2024
Unprompted review
ECS Tuning LLC. logo

Reply from ECS Tuning LLC.

Hello Robert, we're so sorry for any delays or confusion about the stocking status. When pulling your first order, we noted there were a couple missing parts on the shelf. We understand how this would be completely frustrating. As for the second order, the parts are advertised on our site as shipping in 4 days. However, we understand this could be overlooked. We appreciate your time and feedback.

Rated 1 out of 5 stars

SCAM

SCAM! 6 MONTHS WAITING, NO PART, NO REFUND, NO SERVICE

December 14, 2024
Unprompted review
ECS Tuning LLC. logo

Reply from ECS Tuning LLC.

Hello Chad, we were able to locate an order with your name, email or the order number you referenced but we're dedicated to helping. We've reached out to you directly to get more information. Thank you

Rated 1 out of 5 stars

Inaccurate website & poor customer service

I recently ordered a set of wheels that were on sale on ECS Tuning’s website. I spoke to an ECS employee over the phone who said they’d ship directly from the manufacturer, and he placed the order for me. However, after not hearing anything from ECS for about a week, I reached out to ask for a tracking number, only to be told those wheels are no longer in production by the manufacturer and that they’d cancelled my order (without telling me). Nobody contacted me to tell me this, and I only found out because I contacted ECS for tracking. Very poor customer service and it’s very frustrating that their website isn’t even accurate regarding what items you can actually order from them.

November 23, 2024
Unprompted review
ECS Tuning LLC. logo

Reply from ECS Tuning LLC.

Hi Cory, we completely understand your confusion and frustration. After we placed the order with the vendor, they stated it was no longer being made. We hadn't been informed much earlier than when you contacted us via chat. The agent you were communicating with told you the parts were not longer available and they would be cancelling the order, which they did on the chat with you. When you called in and spoke to a different agent, they tried to locate other options for you. Again, we're so sorry for the frustration and appreciate your feedback.

Rated 5 out of 5 stars

Great experience as usual

Great experience as usual. Products are overall great. Great communication.

December 6, 2024
Unprompted review
ECS Tuning LLC. logo

Reply from ECS Tuning LLC.

Thanks for taking the time to tell us about your experience, Kevin!

Rated 5 out of 5 stars

Always a great experience.

Every transaction through the years have been straightforward and smooth. Never had an issue and shipping is quite fast. I always shop around for the best prices and deals and ECS is usually the best. Recommended.

November 1, 2024
Unprompted review
ECS Tuning LLC. logo

Reply from ECS Tuning LLC.

We're glad to hear we were able to help!

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