eDecks Reviews 7,556

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, including fence panels, decking, and wood, often highlighting their durability and value. The ordering process is frequently described as easy and straightforward, whether online or by phone. Many consumers also commend the delivery service, noting its timeliness, the courtesy of the drivers, and effective communication regarding delivery schedules. However, some customers also noted issues with delivery, including delays, incorrect items being sent, or products arriving damaged. A few reviewers mentioned receiving items that were not entirely usable, particularly with "reject" or value products, and some experienced problems with missing parts or incorrect sizes.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the fast and efficient... See more

Product

Customers consistently note positive experiences with product quality and value. Many reviewers praise the... See more

Quality

People report positive experiences with quality. Many customers praise the good quality products, such as... See more

Order

Customers generally had positive experiences with ordering. Many found the online ordering process easy and... See more

Service

Consumers find service to be positive. Many reviewers praise the excellent communication, efficient service,... See more

Based on these reviews

Rated 5 out of 5 stars

Easy site to order on line and phone number if you need advice. Our fencing panels arrived on given day and driver was courteous and polite lifting panels into our front garden. Have used this supplie... See more

Rated 5 out of 5 stars

Had several orders with E Decks now. Deliveries and quality of products really good. My main orders are for traditional handrails with metal spindles for decking projects. Quality is good and rang... See more

Rated 5 out of 5 stars

Easy to order online. Any questions were answered politely when we contacted the company. The delivery driver was very friendly. The fence panels are great value, solid and look good too.

Rated 5 out of 5 stars

I was looking for some durable long lasting (hopefully) edging for the beds in my polytunnel. I wanted them shallow, so the hardwood reject decking I finally chose was ideal. The website is simple to... See more


Company details

  1. Garden Center
  2. Building Materials Store
  3. Garden Building Supplier

About eDecks

Written by the company

eDecks - A Dependable Family Business.

Established for over 35 years, our family business in Yorkshire is built on a foundation of core principles: supplying customers with:

  • Exactly what they want.
  • Delivered promptly.
  • At unbeatable prices.

Our exceptional team of staff has embraced these principles and is eager to demonstrate that our success in Yorkshire can be replicated across the entire UK. As one of the leading online suppliers of decking, timber, and roofing in the UK, we take pride in offering high-quality products at unbeatable prices. With nationwide delivery right to your doorstep, we make it convenient for customers all over the UK.

These core principles have been instilled within our excellent team of staff who are excited to prove that what we do in Yorkshire can also be done throughout the UK.

We pride ourselves on being one of the largest online decking, timber and roofing supplier in the UK by offering quality products at unbeatable prices and delivered direct to your door anywhere in the UK.

Our decking ranges:
Choose from Softwoods, beautiful hardwoods, or Our Exclusive 'Realgroove' TM Composite range. Discover the perfect decking solution for Long-lasting durability..
View our decking In addition to our own high-quality range of fence panels, posts, and accessories, we also stock an extensive selection of garden buildings; from gazebos and pergolas to garden bars, and storage solutions for bins and logs. Our inventory further extends to a wide variety of building materials including bricks, blocks, sand, cement, paving, insulation and much more!

Fence Panel Ranges Garden Gazebos Beautiful Pergolas MDF Wall panelling

If you are looking for anything that isn't currently showing on our website, or would like help or advice, then please contact us on 0330 100 2530 and our experienced and friendly sales team will be more than happy to assist you.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

8K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Good company

I have used this company over the years and they are my first choice for decking. I built a garden room 12 years ago and the timber is still in great condition. Very friendly delivery as well as good prices of course

April 16, 2026
Rated 5 out of 5 stars

Fantastic product and great service

Fantastic product and great service. Ordered 75 composite fencing panels on a Monday and true to their word they were delivered Thursday of the same week. The delivery driver was very helpful and offloaded the panels by hand and put them exactly where we wanted. Couldn't ask for more.

April 10, 2026
Rated 5 out of 5 stars

5 star review for the quality of the…

5 star review for the quality of the posts.
I had to request the original ones that sent were exchanged. Unfortunately the couriers beat them up! They were exchanged promptly and couldn't be happier.
I will say the quality of the 9x2 rafters could be better however timber is timber.
Very good customer care and very good product.

April 16, 2026
Unprompted review
Rated 1 out of 5 stars

Bad service, don't use

Initially I was happy with the service and product, I ordered a decking kit & estimated delivery was 1-3working days. It arrived on the 3rd day. Once I started constructing it I discovered I was 2-3pieces short so I ordered 3more on 10th April(EDD: 1-5days) then discovered they had only sent 6handle rails not 9, ordered 3more on13th April, (EDD: 1-5 days). In addition had to pay approx£50+ for delivery. Now 17th April & still no delivery. Have tried to track but just says no date for delivery. Tried to contact customer services but just takes me to the tracking bit. Now do not recommend, cannot finish my decking till I receive the additional wood. Extra cost +delivery charges I wish I had gone with a different company.

April 1, 2026
Rated 5 out of 5 stars

Bbq shelter.

The whole process from looking on excellent presented website, to the ease of different ways to pay and down to the delivery of shelter. Thank you.
Kinds regards Michael.

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Great product and service

Ordering was way , good communication, clear instructions, the wood is good quality and I like that you build it piece by piece I adapted the design slightly to suit the space I had. I am very happy with the end reault.

April 2, 2026
Rated 1 out of 5 stars

Order not arrived and no update

I ordered on the basis it said two days delivery. It has not arrived. I checked the progress on line and that remains as order picked but no movement. Have requested an update on line but no update.

April 13, 2026
Unprompted review

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