edel-optics.com Reviews 792

TrustScore 2 out of 5

2.0

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Rated 1 out of 5 stars

Ordered a pair of sunglasses and they were uneven unfortunately. They kindly offered to deliver another pair same model but the replacement was uneven as well! Wondering if they resent the same pair... See more

Rated 1 out of 5 stars

Edel optics delivery partner failed to deliver my order, and the edel optics are refusing to refund me, despite it being nearly 30 days since I placed the order, and despite me expressing a wish to ca... See more

Rated 5 out of 5 stars

I'm very happy with my purchase. 1. Super fast shipping. 2. The price beats everyone! 3. Communication through email from purchase to delivery, this was really nice when your online shopping at this p... See more

Rated 1 out of 5 stars

I ordered Tom Ford FT1089 sunglasses and received a completely wrong case — way too small. After multiple emails explaining the issue, all they offered was: return everything and wait weeks f... See more

Company details

  1. Sunglasses Store
  2. Clothing Store
  3. Contact Lenses Supplier
  4. Glasses Store

Written by the company

Established in Hamburg, Germany, in 2009, Edel-Optics serves customers in 120 countries worldwide via our online shop with 53 different country domains. Our range includes over 60,000 sunglasses and glasses models as well as contact lenses at incredibly low prices. If you have any questions, you are welcome to contact us - our international service team looks forward to assisting you!


Contact info

2.0

Poor

TrustScore 2 out of 5

792 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

best website ever

best website ever, fast shipping didn’t expect it to come today after 4 days of purchasing it. now i know where to find from now on, i’m going to be telling all my people to shop with you guys.
Thank you!

June 14, 2021
Rated 5 out of 5 stars

Was very pleased to find a model that…

Was very pleased to find a model that is no longer made. Shopping was easy, products showed measurements to accuracy, and photos too. Shopping was easy, checkout was easy and shipping was fast. Got exactly what I wanted and the glasses were in a protective case. Thank you.

June 11, 2021
Rated 1 out of 5 stars

Received wrong color /Wrong model Number/possible bait and switch

After reading the bad reviews ,i now feel ive fallen victim to.I ordered a Specific pair of gucci sunglasses ,the model number written on invoice and in email .But when I got my package I got the wrong color and model delivered to me.Almost like a bait and switch ,I tried sending an email but it tells me the edel optics email folder is full ..

June 9, 2021
Unprompted review
edel-optics.com logo

Reply from edel-optics.com

Dear customer,

Thank you for your review. We are sorry you had this experience and couldn't get in touch with us immediately. We sent you a return label already, please check your spam folder if you can't find it. Then you can return the wrong glasses and we will send the correct ones.

Kind regards,

Your Edel-Optics Team

Rated 5 out of 5 stars

I'm very happy with my purchase

I'm very happy with my purchase. 1. Super fast shipping. 2. The price beats everyone! 3. Communication through email from purchase to delivery, this was really nice when your online shopping at this price point. 4. Authentic, I looked up the model number, my Gucci shades checked out there, then did a full inspection with all inspection checkpoints, my Gucci sunglasses passed with flying colors. I'll definitely be purchasing from edel-optics.com again! Thank you!

June 9, 2021
Rated 5 out of 5 stars

Website Bad, Card Processing Worse, Product Great

Honestly the website is pretty bad, my credit card company thought it was fraud when I went to check out, and then the sunglasses showed up at my house from Hamburg, Germany in 2 days. So, I guess it’s fine, but they should really fix their sketchy website.

June 6, 2021
Rated 5 out of 5 stars

Great Experience

Easy order and saved $250 over the ones in the department store. Wearing them
3 days later and they were exactly as I expected. Great experience!

June 4, 2021
Rated 1 out of 5 stars

Still waiting for my delivery…

Still waiting for my delivery impossible to get in touch with. All I’ve had is an email confirming my order & nothing else. Started a dispute on PayPal

June 4, 2021
Unprompted review
edel-optics.com logo

Reply from edel-optics.com

Dear Joanne,

Thank you for your review. We are sorry you weren't able to get in touch with us immediately. Your item has now been delivered and we hope you enjoy it. Thanks again for shopping with us!

Kind regards,

Your Edel-Optics Team

Rated 1 out of 5 stars

customer service is not working

customer service is not working, I have called several times, I have required them to call me, send emails and no one responds.

May 26, 2021
edel-optics.com logo

Reply from edel-optics.com

Dear Sara,

Thank you for your review. We are sorry you weren't able to get in touch with us immediately but our customer service has now been in contact with you. It seems you decided to keep your glasses and we hope you are happy with them. Thanks again for shopping with us.

Kind regards,

Your Edel-Optics Team

Rated 5 out of 5 stars

I am a buyer from Seattle

I am a buyer from Seattle, USA.
So first of all shipping was super fast, 3 days via UPS from Hamburg to Seattle. Extremely fast.
Then after, product is genuine and high quality.
I really recommend this seller for everybody.

May 14, 2021
Rated 1 out of 5 stars

I have tried 5 times, order won't go through

I have tried 5 times to order glasses, but my order won't go through or the processing freezes. I'm paying by credit card, maybe that's the issue?
There is no place on the site to email customer service.
Great prices if you can actually get the items.
I give up.

May 10, 2021
Unprompted review
edel-optics.com logo

Reply from edel-optics.com

Dear customer,

Thank you for your review. We are sorry you weren't able to get in touch with us. It seems like there was a problem. You could try a different browser or payment method if the payment won't go through. Or our email address can be found under "Imprint" as linked in the footer.

Kind regards,

Your Edel-Optics Team

Rated 1 out of 5 stars

Avoid...you have been warned!

I purchased from edel-optics and had to send back the glasses as they didn't look like advertised. Sent back using UPS and they received 5 days ago. So I've emailed them and tried to phone them twice but no one has replied. I'm now going back to paypal to force them to pay back my money! AVOID!!! at all costs.

April 28, 2021
Unprompted review
edel-optics.com logo

Reply from edel-optics.com

Dear Lumiya,

Thank you for your review. We are sorry you couldn't get in touch with us immediately. We have now refunded you the amount of your returned item. Thanks again for shopping with us.

Kind regards,

Your Edel-Optics Team

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