edel-optics.dk Reviews 

Extremely bad experience. I ordered a pair of sunglasses which was in the wrong size. Even though I returned them within a couple of days, they “couldn’t” give me my money back due to insolvency (a lie) which is far from the case. I offered them to send me a similar pair of sunglasses in a larger size but they couldn’t do that either due to their “special” situation.

The refund process has not started even after two weeks.
I received an email two days after my request, saying it would take 2-3 days. A week later, I followed up, and they asked for my IBAN number. Even after providing it, they just keep saying it will be done as soon as possible, without giving a date!!

FUP OG SVINDEL og så kan de komme alle de forklaringer de vil.

Virksomheden er gået i rekonstruktion eller konkurs! Min ordre, der er afgivet i december 23 og pengene trukket slut december, blev aldrig leveret.

Da jeg bad om at få pengene retur, blev de ved med at trække tilbagebetalingen, hvorefter de blev erklæret insolvente:

Regarding the refund of your purchase amount, we would like to provide you with an update on our current situation.

Despite our strong market position and a highly motivated team, we currently do not have the financial resources to independently build a modern Omni-Channel offering. Therefore, we have filed insolvency. As part of this process, we aim to restructure Edel-Optics and continue operations with the assistance of new investors the quickest possible.

Due to the preliminary insolvency proceedings, we are currently unable to process refunds for payments made before February 23, 2024.*

Bad experience!!!
It was a graduation gift, a gift that I'm apparently not gonna to get.
No update on your order, unless you contact them.

I RECOMMEND NOT TO BUY from this website. The company has basically gone bankrupt

I ordered Prada sunglasses as a gift from my boyfriend since 29.06.2023, when I I placed my order the status for the delivery was 2-3 weeks. I got a mail the day after 30.06.2023 that state”We expect to be able to deliver the package to you by 7 August 2023 at the latest.” And after that I never heard from the costumer service, unless I contact them about the status.

They keep saying that there was some issue with the delivery from their supplier, I keep contacting the company about the delivery on the phone and mail, and then I asked if I could pick another sunglasses instead of the Prada (last month around 22.02.2024), which I could or cancel my order. But I was thinking now that I waited so long, I would just pick another sunglasses that was on stock, but there was none that interest me, so I was about to cancel my order, but just my luck I got a mail from this company state that they filed for insolvency, so I’m not able to get a refund.

I then replied
“If I don’t get my money back, the I would like another model of sunglasses as a replacement.

I see that you still have the website up and running, and I see that you have other sunglasses in Stock, so I like to have it as a replacement.”

To which they replied “We completely understand how disappointing and frustrating the current situation must be for you.

The decision to file for insolvency was influenced by various factors beyond our control, and please rest assured that it hasn't been an easy step to take. Despite our best efforts to prevent it, we have been unable to avoid it.

In accordance with the legal instructions provided by our provisional insolvency administrator, we cannot resend the returned goods or offer warehouse stock as a replacement for a refund. Unfortunately, no exceptions can be made.

We understand that the continued operation of our online shop during this period may be somehow confusing. Our provisional insolvency administrator is actively engaged in discussions with potential buyers who are considering acquiring our business, a complex process that will require time to reach a resolution.

Throughout this process, our goal is to continue providing reliable service. All orders placed from February 23, 2024 onwards will be processed and shipped as usual. Please be assured that we adhere to all legal regulations and requirements.

For any outstanding claims you may have, we will keep you informed through our Help Center.

We sincerely regret the circumstances and remain confident of finding a positive solution in the near future.”

Sorry to say, but like I f…… care that “our goal is to continue providing reliable service. All orders placed from February 23, 2024 onwards will be processed and shipped as usual.”

The costumer service should inform buyers that they sure as hell can’t deliver those sunglasses, and we (costumer) kindly have to pick another model, or just refund the money.

But well of course not, the company is going bankrupt.

Multi million euros scam!! What the hell???!! They knew for over 1 year they will not ship anything anymore, they bombed 2023 with 40% sales to gain orders and marked products with 4 days delivery time, after order is placed the delivery time becomes unknown. They ask you if you are willing to wait a bit more or get a refund, if you ask for a reffund they tell you they are bankrupt and they can’t. Rotten in jail, all the employees making it possible.

I have ordered a sunglasses 2month ago when the money was withdrawn from my bank account(2000 DKK) One month later I claimed about the product why it was not delivered.They said that since the supplier couldn’t provide any date they won’t be able to deliver it.Then I asked for a refund and I’ve just received the mail that due to financial issues they have its not possible to get my money back..I don’t understand how they could withdraw the money for a product they don’t have and how they can just simply say that you don’t get a refund for a product you didn’t get. Horrible company I still don’t know how I can receive my money back.

good glasses, even better quality and discounts. cheapest side and best and fast delivery

Ordered a pair of glasses as a Christmas gift but they never arrived. I have repeatedly asked for a refund, but have not grotten any and they do not respond to my requests.

Ordered two pair of sunglasses. Was supposed to receive them almost 3 weeks ago. Now they are saying they are not in Stock and have to ordet them at the manufacturer! Why so late notice about that! I should have ordered them elsewhere. It’s summer and I need them now. Waste of time!

Found the Polaroid sun glasses I had been looking for - Finally! And at a really attractive price. Placed the order on Friday afternoon and received my glasses Monday morning, in Denmark.
I’ll definitely come back!

Good price and extremely fast delivery even with a nice gift attached.

God kvalitet, og hurtig levering

Ordered par of glasses on 1 of March and waiting. They promised delivery on 16 of March and still nothing arrived .Support writes in strange language .I hope it's not a scam and they deliver sooner or later

Despite ordering two sunglasses on the 21st of November, which the website showed would be delivered by mid-December, I received no communication or confirmation that the delivery would be delayed.

I attempted to contact their customer service team on five occasions, begging for partial delivery, but unfortunately, they were unhelpful and displayed odd behavior, leaving me feeling dissatisfied and frustrated with the entire experience. Three months later, not having received anything I could only cancer the order.

It is deeply concerning that Edel-Optics could not fulfill its promises and provide adequate customer service when needed. Based on my experience, I would advise others to avoid this company as their lack of communication and unhelpful customer service is unacceptable.

I will not be returning as a customer or recommending Edel-Optics to anyone. Businesses must take responsibility for their actions and provide customer service, which Edel-Optics has failed to do.

Ordered friday - delivery monday - Prices are good

Hurtig levering og nem at "return" varer hvis det er ikke passe . God service

Great product, great prices and quick delivery. Perfect!