Visited Barnsley branch today. First time visit to any mobility provider. Diane could not have been more helpful, caring, clear and put us both at ease. Diane clearly explained options available and w... See more
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Very convenient location. Diane was very helpful and very knowledgeable. We went into the shop to try Some mobility scooters and after looking at a few, And trying them out, we ordered one.All ve... See more
Company replied
We visited Eden mobility in Barnsley to get a scooter we was welcomed by carol she was extremely helpful and put us at ease as we didn’t know what we wanted she let me test ride 2 scooters with no pro... See more
Company replied
Visited the Barnsley store with my father for the first time yesterday and was warmly welcomed by Carol. We’d gone to look at wheelchairs as my Dad’s mobility has significantly declined recently.... See more
Company replied
Company details
Written by the company
We are the largest independent mobility retailer with 49 retail stores throughout the UK. Shop online or visit one of our stores to see how we could help you today.
Contact info
Wakefield Road, S71 3TX, Barnsley, England, United Kingdom
- 01226 447 176
4.7
Excellent
48 reviews
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This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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Barnsley branch
Barnsley branch. Carol was very helpful and patient, she is knowledgeable about the products and offered her advice. My mother bought a rollator and is delighted with it.
February 21, 2026
Unprompted review
Reply from Eden Mobility - Barnsley
Thank you to the Barnsley branch for the excellent service we received. Carol was incredibly helpful and patient throughout our visit. She clearly knows the products well and offered thoughtful advice that made the whole process much easier.
My mother purchased a rollator and is absolutely delighted with it. We really appreciate the support and professionalism shown.
Warm regards,
Eden Mobility
Excellent customer service
Very, very happy with the service I received after having a problem with my scooter. Carol has been very helpful sorting things out for me, also thank you to Diane in the Barnsley store for all her help too. Would definitely recommend Eden Mobility for their great customer service.Also thank you to Carol for the lovely flowers very much appreciated.
February 20, 2026
Unprompted review
Reply from Eden Mobility - Barnsley
Thank you so much for your wonderful feedback. We’re delighted to hear that our team were able to support you so well after the issue with your scooter. Carol will be thrilled to know how much you appreciated her help, and we’re equally pleased that Diane in our Barnsley store made a positive difference too.
We always aim to provide caring, reliable customer service, and it’s lovely to hear that reflected in your experience. The fact that the flowers meant so much to you truly warms our hearts.
Thank you again for your kind words and for recommending Eden Mobility. We’re always here if you need anything in the future.
Warm regards,
Eden Mobility
We bought a mobility scooter from Eden mobility May 2025 it broke down in September, it has at present taken 4 months for a repair and still not sorted, they never phoned back
They could improve communication, honesty and speed of repair
January 23, 2026
Unprompted review
Reply from Eden Mobility - Barnsley
Hello, Please accept my apologies, I will ask the team to check the details and request that they give you a call to update you.
Warm regards,
Eden Mobility
Visited the Barnsley store with my…
Visited the Barnsley store with my father for the first time yesterday and was warmly welcomed by Carol. We’d gone to look at wheelchairs as my Dad’s mobility has significantly declined recently. Carol guided us through the choices and let us try out several models, including fitting them in the car.
Carol was lovely with my Dad, helping him get in and out of each wheelchair properly and ensuring he was comfortable. Her expert advice was invaluable and we were delighted to be able to take our purchase away with us.
Thank you for your help Carol, it was much appreciated.
December 23, 2025
Unprompted review
Reply from Eden Mobility - Barnsley
Thank you so much for taking the time to share your experience. We’re delighted to hear that your visit to our Barnsley store went so well and that Carol was able to support you and your father with such care and expertise.
Ensuring comfort, confidence, and the right fit is incredibly important when choosing a wheelchair, and it’s wonderful to know that Carol made the process smooth and reassuring for you both. We’ll be sure to pass along your kind words to her — they’ll mean a great deal.
Wishing your father all the best with his new wheelchair, and please don’t hesitate to visit us again if there’s anything more we can help with.
Warm regards,
Eden Mobility
Great customer service
Great customer service. Nothing too much trouble.
The engineer was was very respectful and did a really good job
December 19, 2025
Unprompted review
Reply from Eden Mobility - Barnsley
Thank you for your kind feedback. We’re delighted to hear that you received such attentive service and that our engineer carried out the work to a high standard. Your comments are greatly appreciated.
Warm regards,
Eden Mobility
Diane at the Barnsley store was very…
Diane at the Barnsley store was very helpful and friendly and we really appreciated all the advice she gave us.
November 17, 2025
Unprompted review
Reply from Eden Mobility - Barnsley
Thank you so much for sharing your experience. We’re delighted to hear that Diane at our Barnsley store was able to help you and provide such friendly, helpful advice. We’ll be sure to pass along your kind words to her—it means a lot to our team to know their efforts are appreciated. We look forward to welcoming you back again soon.
Warm regards,
Eden Mobility
Great friendly service
Fab friendly professional service from Diane (Barnsley store). As always very knowledgeable about the products.
October 31, 2025
Unprompted review
Reply from Eden Mobility - Barnsley
That’s lovely to hear! Diane clearly brings both warmth and expertise to every visit—sounds like she made your experience at the Barnsley store a great one. Thanks for sharing your kind words!
Warm regards,
Eden Mobility
Diane is always helpful and knowledgeable
Diane is always helpful and knowledgeable and helps with my occasional needs
October 27, 2025
Unprompted review
Reply from Eden Mobility - Barnsley
Thank you for your kind feedback. We're delighted to hear that Diane has been able to support you with her helpfulness and expertise. It's always our goal to provide thoughtful and reliable assistance, and your recognition means a great deal.
Warm regards,
Eden Mobility
A very easy and pleasant experience
A very easy and pleasant experience. The staff were very helpful and experienced. Great service.
October 25, 2025
Unprompted review
Reply from Eden Mobility - Barnsley
Thank you so much for your kind words! We're thrilled to hear that your experience was smooth and enjoyable. Our team takes great pride in being helpful and knowledgeable, so it’s wonderful to know that came through. We look forward to welcoming you back again soon!
Warm regards,
Eden Mobility
Met Debbie at York shop, pro temp from Hull.
Met Debbie at York, Hull Rd outlet,she was most helpful sorting insurance, giving advice on purchases I made as extras to the EDEN Genie Auto. She confirmed all arrangements by phone the next day as arranged. Used the scooter since in York and most pleased with it's performance. GREAT OUTCOME.Thanks
August 28, 2025
Unprompted review
Reply from Eden Mobility - Barnsley
Hi William,
Thank you so much for your fantastic review! We’re delighted to hear that Debbie was so helpful during your visit to our York store. It’s great to know she supported you with your insurance and extras for the Eden Genie Auto, and followed up as promised, that’s the kind of service we pride ourselves on.
We’re also thrilled to hear your scooter is performing well around York! If you ever need anything, we’re just a call away.
Best wishes,
The Eden Mobility Team
We went to Eden Mobility in Barnsley as…
We went to Eden Mobility in Barnsley as suggested by my friend, Stacey. We were greeted by Diane who looked after us and was very lovely and I tried the electric chair that she suggested and I loved it and so purchased it. It was needed and I am pleased.
September 2, 2025
Unprompted review
Reply from Eden Mobility - Barnsley
Hi Libby,
Thank you so much for your lovely review! We’re delighted to hear that Diane at our Barnsley store made your visit so welcoming and helpful. It’s great to know the electric chair she recommended was just what you needed, we’re so pleased you’re happy with your purchase.
A big thank you to your friend Stacey for the recommendation too! If you ever need anything else, we’re always here to help.
Warm regards,
The Eden Mobility Team
Eden mobility Barnsley
I met Diane today at Eden mobility Barnsley. I was treated with such respect and her knowledge was second to none. I will definitely be returning.
August 29, 2025
Unprompted review
Reply from Eden Mobility - Barnsley
Hi Susan,
Thank you so much for your kind words! We’re delighted to hear that Diane at our Barnsley branch made such a positive impression and provided you with respectful, knowledgeable service.
We truly appreciate your feedback and look forward to welcoming you back again soon.
Warm regards,
The Eden Mobility Team
1st Class Service!
Called in to this store on Thursday 21/8/25 for a scooter. After Diane, the store manager, had kindly demonstrated 4 different scooters for the boot of my car, I can only say her genuine consideration and willingness to listen to what I needed was truly amazing. Professional and unbelievably helpful. What a credit to the company. 5* service from Eden Mobility Barnsley.
August 21, 2025
Unprompted review
Reply from Eden Mobility - Barnsley
Hi Dominic,
Thank you for your fantastic review! We're so pleased Diane was able to guide you through the options with such care and professionalism. She’s a real credit to our Barnsley team, and we’re thrilled you had a 5-star experience.
Enjoy your new scooter, and we’re always here if you need anything!
The Eden Mobility Team
The young girl named Sam
The young girl named Sam, at barnsley shop, explained everything, nothing was too much trouble.
July 26, 2025
Unprompted review
Reply from Eden Mobility - Barnsley
Hi Debra,
We're so glad that Sam answered all your questions and explained everything for you.
you know where we are if you need us
Thank you,
The Eden mobility team
folding mobility scooter…
Found a nice folding mobility scooter second hand within my budget.
July 17, 2025
Unprompted review
Reply from Eden Mobility - Barnsley
Hi Sharron,
Thanks so much for your lovely review! I’m really glad you found a folding mobility scooter that suits your budget—it’s always rewarding to help someone find just the right fit. If you ever need anything else or have questions down the line, feel free to reach out.
Wishing you smooth and happy travels,
The Eden Mobility Team
Thank you to Sam and Di today for their…
Thank you to Sam and Di today for their help when we came into purchase a mobility chair. Very friendly and helpful and knowledgeable service. Thanks very much
June 23, 2025
Unprompted review
diane made you feel welcome,she was…
diane made you feel welcome,she was very knowlegable.not too pushy.
June 5, 2025
Unprompted review
Great service
Diane was very approachable and friendly we came in to look at mobility scooters and left with a lazy boy chair. We may be back for the scooter 😊. Great service.
June 6, 2025
Unprompted review
Thank you to Diane
Thank you to Diane for assisting us to choose the right mobility scooter for my needs. Such a friendly atmosphere. Diane was a very professional and friendly person who made us feel comfortable in the showroom. She totally understood what I needed.
May 30, 2025
Unprompted review
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