Keith was informative & helpful. He took the time to discuss & assess what products would best suit my needs. Will continue to shop there because of great customer service.
Company replied
Location
Switch locationUnit 36, Belle Vale Shopping Centre, L25 2RF Liverpool, Merseyside, GB
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See what reviewers are saying
went into belle vale just for a look and was greeted by alan & max who was extremely helpful even tho alan is new he went through everything and gave me a brochure because I dont live in the area and... See more
Company replied
I jave just purchased my first folding scooter to day from your Belle Vale branch . Your Sales Man Keith is a credit to your company nothing was to much trouble for him, he was very helpful... See more
Company replied
I visited the store in Bellevale shopping centre Liverpool in 21/01. I asked if I could someone out to look at my mobility scooter as it wouldn’t turn. Rielly kindly offered to have look at it for me... See more
Company replied
Company details
Written by the company
We are the largest independent mobility retailer with 47 retail stores throughout the UK. Shop online or visit one of our stores to see how we could help you today.
Contact info
Unit 36, Belle Vale Shopping Centre, L25 2RF, Liverpool, Merseyside, United Kingdom
- 0151 829 7591
4.3
Excellent
15 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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Happy shopping.
Keith was informative & helpful. He took the time to discuss & assess what products would best suit my needs. Will continue to shop there because of great customer service.
July 2, 2026
Unprompted review
Reply from Eden Mobility - Belle Vale
Thank you so much for your lovely review. We're delighted to hear about your positive experience with Eden Mobility.
Reviews like yours mean a great deal to us and our staff, who work hard every day to provide the best possible service and support. Your kind words will be shared with the team and are truly appreciated.
Thank you for choosing Eden Mobility. We look forward to helping you again in the future.
Best wishes,
The Eden Mobility Team
I would recommend this mobility place…
I would recommend this mobility place to anyone it’s amazing, i got an electric chair from here and it’s perfect it helps get me around for day to day shopping i love having the independence of being able to get myself around
May 29, 2026
Unprompted review
Reply from Eden Mobility - Belle Vale
Thank you so much for your wonderful feedback. We’re delighted to hear how much you’re enjoying your new electric chair and that it’s giving you the independence and confidence to get around day‑to‑day. That’s exactly what we hope to achieve for every customer.
It means a great deal to know you’d recommend us to others. We truly appreciate you taking the time to share your experience and are always here if you need anything in the future.
Warm regards,
Eden Mobility
We had a lovely visit to this shop and…
We had a lovely visit to this shop and a great experience with Keith. He was very helpful and nothing was too much to ask for.
May 26, 2026
Unprompted review
Reply from Eden Mobility - Belle Vale
Thank you for visiting our store and for taking the time to leave such kind feedback. We’re delighted to hear that you had a lovely experience and that Keith was able to help you so well.
Nothing is ever too much trouble for Keith, and it’s wonderful to know his support made your visit such a positive one. We’ll be sure to pass your comments on to him — he’ll really appreciate them.
We look forward to welcoming you again whenever you’re passing by.
Warm regards,
Eden Mobility
Keith the person in the shop in Belle…
Keith the person in the shop in Belle Vale so us very thing I needed how each things work . He was very helpful and polite it no trouble to talk to me and he made it easy for me to understand things. I would recommend them to EDEN Mobility.
May 8, 2026
Unprompted review
Reply from Eden Mobility - Belle Vale
Thank you so much for your lovely review. We’re delighted to hear that Keith at our Belle Vale shop was able to show you everything you needed and explain how everything works. He’ll be so pleased to know you found him helpful, polite, and easy to talk to.
We’re grateful for your recommendation and proud to have earned your trust at EDEN Mobility.
Warm regards,
Eden Mobility
I jave just purchased my first folding Scooter.
I jave just purchased my first folding scooter to day from your Belle Vale branch .
Your Sales Man Keith is a credit to your company nothing was to much trouble for him, he was very helpful, polite,& he ans any qustions i had.
He really knew what scooter was rigjt for me & he fidnt have thay pushy sales man attiude, i sure wish that all theshops had a sales person like Keith.
WELL DONE, Can you please pass on my good wishes to him.
Thanling You
Mrs Cath Hartley.
May 5, 2026
Unprompted review
Reply from Eden Mobility - Belle Vale
Thank you so much, Mrs Hartley, for sharing your experience. We’re delighted to hear that Keith provided such helpful, polite and knowledgeable service while helping you choose your first folding scooter. It’s wonderful to know you felt comfortable and well looked after. We’ll be sure to pass on your kind words to him.
Warm regards,
Eden Mobility
First Rolater
I bought my first ever rolater yesterday, at BelleVale shopping centre in Liverpool.
I was helped by an extremely nice guy called Keith.
I will be 80 on my next birthday, and I have a lot of spinal abnormalities.
Keith really helped me to choose the best rolater for my needs, and I am very happy with it. 😊 Anne
April 17, 2026
Unprompted review
Reply from Eden Mobility - Belle Vale
Thank you so much, Anne, for sharing your lovely feedback. We’re delighted to hear that your first rollator‑buying experience was such a positive one.
Keith will be thrilled to know that his guidance and care made a real difference in helping you choose the right rollator for your needs. We always want our customers to feel supported, especially when mobility and comfort are so important.
We’re glad you’re happy with your new rollator, and we wish you many comfortable, confident walks ahead.
Warm regards,
Eden Mobility
Leigh [Brad Pitt] was very helpful in…
Leigh [Brad Pitt] was very helpful in making me pick my scooter
March 21, 2026
Unprompted review
Reply from Eden Mobility - Belle Vale
Thank you so much for your feedback! We’re thrilled to hear that Lee was able to help you choose the right scooter. Enjoy the ride!
Warm regards,
Eden Mobility
I'm so annoyed with this company
I'm so annoyed with this company, I feel i have the runaround causing me stress, I bought a refurbished scooter on the say so of the shop I went to, they delivered it to me few days later, I didn't have a clue how to charge the scooter as there were NO instruction manual to go with it, plus the forward and backward lever were not working, they never stopped when pulled hence if I had been outside on the pavement the scooter still kept going till it decided to turn off. In the mean time I could of ended up on the road, or knocked some one over ?????? I phoned the up eden but I never got any one to sort out my problem. All I got was I will get someone to phone you, no one did, I could go on complaining here, but don't see the point, I got my money back , but one thing I never got was an apology, one sad customer
March 10, 2026
Unprompted review
Reply from Eden Mobility - Belle Vale
Thank you for your review, we have reached out to you today to ask you to supply your contact details so that we can discuss this with you.
Warm regards,
Eden Mobility
Staff at the store have been super…
Staff at the store have been super helpful in recent weeks, we have needed to buy a number of items and they have had good knowledge on products and at a fair price too.
Thanks to Alan, Paddy and Riley
March 6, 2026
Unprompted review
Reply from Eden Mobility - Belle Vale
Thank you for your kind feedback. We’re delighted to hear that the staff have been so helpful over the past few weeks. It’s great to know their product knowledge and fair pricing have made your visits easier while you’ve been purchasing several items.
Warm regards,
Eden Mobility
Great service
went into belle vale just for a look and was greeted by alan & max who was extremely helpful even tho alan is new he went through everything and gave me a brochure because I dont live in the area and was visiting. But I will definitely go to my nearest branch to get a mobility scooter
March 5, 2026
Unprompted review
Reply from Eden Mobility - Belle Vale
Thank you for sharing your experience. It’s great to hear that Alan and Max made you feel welcome and supported during your visit. Alan may be new, but we’re delighted to know he took the time to go through everything with you and make sure you left with all the information you needed. We’re glad the team made such a positive impression, and we hope your nearest branch gives you the same helpful service when you’re ready to choose your mobility scooter.
Warm regards,
Eden Mobility
Fantastic customer service from Teela
Visited the shop to ask about the mobility scooters, Teela was very friendly, patient and very knowledgeable and helpful with any queries I had
February 11, 2026
Unprompted review
Reply from Eden Mobility - Belle Vale
Thank you so much for taking the time to share your experience. We’re delighted to hear that Teela was able to assist you with such friendliness, patience, and knowledge. We’ll be sure to pass along your kind words. If you have any more questions or need further support, we’re always happy to help.
Warm regards,
Eden Mobility
I visited the store in Bellevale…
I visited the store in Bellevale shopping centre Liverpool in 21/01. I asked if I could someone out to look at my mobility scooter as it wouldn’t turn. Rielly kindly offered to have look at it for me an came to the car to do so. On checking it over he noticed the pin at front had locked causing it to not move round corners. Rielly showed me how to adjust it for future use, thank you so much
January 21, 2026
Unprompted review
Reply from Eden Mobility - Belle Vale
Thank you so much for sharing your experience. It’s great to hear that Riley was able to help so quickly and kindly, even coming out to your car to take a look. Identifying the issue and showing you how to adjust the pin for future use is exactly the kind of support we aim to provide. We’re really glad you were able to get your scooter sorted, and we truly appreciate your kind words. If you ever need anything else, we’re always here to help.
Warm regards,
Eden Mobility
Brilliant service from Lee B explained…
Brilliant service from Lee B explained everything about the new scooter in the shop demonstrating everything in nice easyvto follow way. Arranged a home demonstration and John P was brilliant aswell when he brought the scooter
December 17, 2025
Unprompted review
Reply from Eden Mobility - Belle Vale
Thank you so much for your wonderful feedback. We're delighted to hear that Lee B made everything clear and easy to understand when showing you the new scooter in the shop. It’s great to know his demonstration helped you feel confident and informed.
We’re also really pleased that John P provided the same brilliant level of service during your home demonstration. We’ll be sure to pass your kind words on to both of them.
If you need anything else or have any questions about your scooter, we’re always here to help.
Warm regards,
Eden Mobility
Lee was exceptional
Lee was exceptional. He was polite, friendly and professional. Very helpful with explanations. I bought a wheelchair for my husband.
Lee made a follow up phonecall to us for an update.
November 24, 2025
Unprompted review
Reply from Eden Mobility - Belle Vale
Thank you for your wonderful feedback. We’re delighted to hear that Lee provided such exceptional service, from helping you choose the right wheelchair to following up with a thoughtful phone call. We’re proud to have him on our team and glad he could make the experience smooth and reassuring for you and your husband.
Warm regards,
Eden Mobility
Lee was incredibly helpful
Lee was incredibly helpful. The process was easy, great value and worth it!
October 28, 2025
Unprompted review
Reply from Eden Mobility - Belle Vale
Thanks so much for the kind words! We are thrilled to hear that Lee was incredibly helpful and made the process smooth and easy. Great value and totally worth it—couldn’t ask for more!
Warm regards,
Eden Mobility
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