Went into Eden Mobility in Darlington for something specific. Morgan was a friendly, personable chap and he was very helpful. Purchased what we came for and when asking about other things provided... See more
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Visited Saturday 11th October and was greeted by Hannah. She was extremely helpful, knowledgeable and friendly. Explained all we needed to know about getting a new mobility scooter. We were in t... See more
Company replied
Max in the Darlington store was very helpful. Kind and courteous, with a ‘no problem’ attitude. Mum and I called in off spec with a problem in mam’s old walker. It appeared that the walk... See more
Company replied
Eden Mobility are exalent. I have been in a few times about getting adons for my new wheelchair. Max is absolutely brilliant and I cant praise him enough. He helped me out and gave me lots of advice... See more
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Company details
Written by the company
We are the largest independent mobility retailer with 47 retail stores throughout the UK. Shop online or visit one of our stores to see how we could help you today.
Contact info
Prebend Row 1, DL1 1NT, Darlington, England, United Kingdom
- 01325 520 216
4.4
Excellent
22 reviews
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Replied to 98% of negative reviews
Typically replies within 1 week
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Great Service
Went into Eden Mobility in Darlington for something specific. Morgan was a friendly, personable chap and he was very helpful.
Purchased what we came for and when asking about other things provided information requested. Good value for money for the product purchased (wheelchair bag).
Only issue with the Darlington store is it is a small shop with a lot of things in it, and it isn't the most accessible place.
April 11, 2026
Unprompted review
Reply from Eden Mobility - Darlington
Thank you for taking the time to share your experience. We’re really pleased to hear that Morgan made such a positive impression — he’ll be delighted to know his friendly, helpful approach made your visit easier and helped you find exactly what you needed. It’s great to hear you were happy with the value and the information provided.
We also appreciate your honest feedback about the store layout. The Darlington shop is one of our smaller locations, and while we do our best to make it accessible, we understand it can feel a little crowded. Your comments are genuinely helpful, and we’ll take them into account as we continue looking for ways to improve the experience for all customers.
Thank you again for your visit, and we hope your new wheelchair bag serves you well.
Warm regards,
Eden Mobility
after over 4 weeks requesting a…brochure still nothing
after over 4 weeks requesting a brochure still nothing!!!! worried about after sales service if i bought a scooter
January 1, 2026
Unprompted review
Reply from Eden Mobility - Darlington
Thank you for sharing your feedback. We’re really sorry to hear about your experience — it’s certainly not the level of service we aim to provide. We’ve already reached out privately to request your details so we can look into this properly and get things resolved for you as quickly as possible.
Warm regards,
Eden Mobility
Morgan and the team in the Darlington…
Morgan and the team in the Darlington store, were very knowledgeable and professional in their advice relating to my purchase. Highly recommended
January 31, 2026
Unprompted review
Reply from Eden Mobility - Darlington
Thank you for your wonderful feedback. It’s great to hear that Morgan and the team in our Darlington store were knowledgeable, professional, and able to give you the advice you needed. We truly appreciate your recommendation and are glad you had such a positive experience.
Warm regards,
Eden Mobility
Eden Mobility are exalent
Eden Mobility are exalent. I have been in a few times about getting adons for my new wheelchair. Max is absolutely brilliant and I cant praise him enough. He helped me out and gave me lots of advice after I fell out of my old wheelchair and bent the front wheel. I bought a wheelchair bag for the back of my wheelchair and he showed me how to frit it to my new wheelchair with the headrest on and he fitted it to my old chair. I can't thank all at Eden enough especially Max.
January 2, 2026
Unprompted review
Reply from Eden Mobility - Darlington
Thank you so much for sharing your experience. It’s wonderful to hear how well Max supported you and how much his advice and care helped after the trouble with your old wheelchair.
We’re really pleased that the team were able to get you set up with the right accessories and make sure everything was fitted properly on both chairs. Your kind words mean a great deal, and Max will be delighted to know how much you appreciate his help.
Thank you again for your lovely feedback — it truly makes a difference.
Warm regards,
Eden Mobility
Perfect got stranded due to floods Nick…
Perfect got stranded due to floods Nick got me recovered and made sure I could get home. No issues let me wait in shop till I got recovered.
December 15, 2025
Unprompted review
Reply from Eden Mobility - Darlington
Thank you for sharing your experience! We’re so glad Nick was able to help you during the floods and ensure you got home safely. It’s great to hear he made you comfortable while you waited in the shop. We’ll be sure to pass along your kind words to him!
Warm regards,
Eden Mobility
Visited Saturday 11th October and was…
Visited Saturday 11th October and was greeted by Hannah. She was extremely helpful, knowledgeable and friendly. Explained all we needed to know about getting a new mobility scooter. We were in there a long time and it was coming up to closing time, but this wasn’t a problem for them. They were quite happy if it went past 2pm. Fortunately it didn’t but they were happy to stay if need be. I would certainly recommend this store to anyone. Service first class.
October 11, 2025
Unprompted review
Reply from Eden Mobility - Darlington
Thank you so much for your thoughtful review! We're delighted to hear that Hannah made your visit such a positive experience — she truly goes above and beyond to ensure every customer feels supported and informed. We're glad the time didn’t feel rushed and that you felt welcome throughout. Your recommendation means the world to us!
Warm regards.
Eden Mobility
Great shop, great service
Great service today from the very helpful, very knowledgeable (and very patient) Max Lovell. Thank you, Max - and for your ingenuity in making a wrist loop for the fork I bought!
October 14, 2025
Unprompted review
Reply from Eden Mobility - Darlington
Thank you so much for your wonderful feedback! We're delighted to hear that Max provided such attentive, knowledgeable, and creative service during your visit. His thoughtful solution with the wrist loop is a great example of the care and ingenuity we aim to offer every customer. We'll be sure to pass along your kind words—he’ll be thrilled to know he made a difference. Thanks again for taking the time to share your experience!
Warm regards,
Eden Mobility
There were so helpful they did…
There were so helpful they did everything they could to get us what we wanted absolutely amazing people credit where it due max and hannah well done guys
October 8, 2025
Unprompted review
Reply from Eden Mobility - Darlington
That’s such a fantastic shoutout—Max and Hannah truly sound like the dream team! Going above and beyond to make sure you got exactly what you needed is what great service is all about. Huge credit to them for their dedication and kindness. Well done indeed!
Warm regards,
Eden Mobility
Lovely customer service, brilliant little shop
I came here the other day, the staff here were absolutely lovely and extremely helpful, I was served by Max, made me feel welcomed into the store and was very friendly, listened to what I had to say and helped me find the perfect fit for me
September 24, 2025
Unprompted review
Reply from Eden Mobility - Darlington
Thank you so much for your kind words! We're thrilled to hear that Max made you feel so welcome and took the time to listen and help you find just the right fit. Providing friendly, attentive service is what we strive for, and it’s wonderful to know your visit was such a positive experience. We look forward to seeing you again soon!
Warm regards,
Eden Mobility
Great, friendly experience
Hannah was very friendly and we were efficiently looked after in our purchase for my dad. We would definitely recommend to others. Thank you!
October 3, 2025
Unprompted review
Reply from Eden Mobility - Darlington
Thank you so much for your kind words! We're thrilled to hear that Hannah made your experience smooth and enjoyable, especially for such an important purchase for your dad. Your recommendation means the world to us — we truly appreciate it!
Warm regards,
Eden Mobility
Extremely helpful and friendly
Visited the shop on Wednesday 10th September 2025, welcomed by Max. Max was very friendly, helpful and was able to assist in our needs.
I would 100% recommend.
Thank you so much Max 😊
September 10, 2025
Unprompted review
Reply from Eden Mobility - Darlington
Hi Joan,
Thank you for your kind words! We're so pleased Max was able to help and make your visit a positive one. Your recommendation means a lot to us!
Warm regards,
The Eden Mobility Team
Thank You Max @ Darlington Store
Max in the Darlington store was very helpful. Kind and courteous, with a ‘no problem’ attitude.
Mum and I called in off spec with a problem in mam’s old walker. It appeared that the walker being an old version, was far ‘too heavy’ for mum. With her being frail she needed something sturdier but lighter to lift for her to manage.
Max kindly let mum try out a few designs in the shop, to assess which one was comfortable for mum to handle.
Mum is now delighted with her new purchase and would like to offer a huge thanks to Max and his insight on what he knew would work better, for mum’s mobility issues.
👍👍
July 24, 2025
Unprompted review
Reply from Eden Mobility - Darlington
Hi Mrs. Jackson,
Thank you so much for your kind and thoughtful review!
We’re absolutely delighted to hear that Max at our Darlington store was able to assist you and your mum so well. It’s wonderful to know that his helpful, courteous approach and product knowledge made such a positive difference in finding the right walker for your mum’s needs.
We’re thrilled that she’s now enjoying her new purchase and feeling more confident with her mobility. Your feedback means a great deal to us and will certainly be passed on to Max—he’ll be so pleased to know he made a real impact.
If there’s anything more we can do to support you or your mum in the future, please don’t hesitate to reach out. Wishing you both all the very best!
Warm regards,
The Eden Mobility Team
Excellent service from Max
Excellent service from Max, very helpful and knowledgeable. Highly recommend!
July 24, 2025
Unprompted review
Reply from Eden Mobility - Darlington
Thanks David,
We're really glad you had a good experience with Max and his knowledge was helpful, your recommendation truly does mean a lot. you know where we are if you need us again,
Thanks,
The Eden mobility team
Max at Darlington
I have found the staff at the Darlington branch very helpful and curious,they do their very best to help and guide us.
June 19, 2025
Unprompted review
Reply from Eden Mobility - Darlington
It's great to hear you had a good experience. Thank you for your feedback.
Mobilly
Very helpfull and considerate to my mobility needs would highly recommend this place
May 22, 2025
Unprompted review
Eden Mobility Darlington
Hannah was very polite,caring and very friendly. Also really thorough in her job and helpful with all customers
May 17, 2025
Unprompted review
The assistant Julie was exceptionally…
The assistant Julie was exceptionally good giving me all the time I required to have a good look at the different types of walkers and deciding which one was right for me . Which meant I was very satisfied with my choice and it has made a world of difference to my outings.
April 8, 2025
Unprompted review
Reply from Eden Mobility - Darlington
Thank you for your feedback, we're glad Julie has been exceptionally good during your visit. We hope you enjoy your new product!
Kind regards,
Eden Mobility.
The staff are friendly helpful and…
The staff are friendly helpful and totally perfessional and they sorted me out straight away booked my scooter in for me for a repair so that I can be back on the road
April 8, 2025
Unprompted review
Reply from Eden Mobility - Darlington
Thank you for the kind words Tracy, we’re glad our team has been able to assist you with booking a service appointment today.
Kind regards,
Eden Mobility
Really friendly staff
Really friendly staff, dedicated to helping you to find the right product at the right price.
March 13, 2025
Unprompted review
Reply from Eden Mobility - Darlington
Thank you for your kind words Lee, we pride ourselves in our friendly service!
Kind regards,
Eden mobility
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