Banner for Eden Mobility - Doncaster

Eden Mobility - Doncaster Reviews 

56
TrustScore 5 out of 5

4.8

Market Place 52, DN1 1NJ Doncaster, England, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The lady who served us was called Michelle she was very attentive helpful and pleasant nothing was too much trouble this was in Doncaster Market place

Company replied

Rated 5 out of 5 stars

Today was our third visit to Eden Mobility. Michelle served us again and she was her usual friendly, knowledgeable & helpful self. She doesn't give the hard sell & listened to our needs & recommended... See more

Company replied

Rated 5 out of 5 stars

Our first time looking into mobility scooters and we had found it a little daunting with so many models available. We walked into Eden in Doncaster and were immediately put at ease by Michelle. She we... See more

Company replied

Rated 5 out of 5 stars

Excellent service very welcoming would highly recomend going to this shop michelle catered for our every need didnt try to fob us of lovely lady and very patient ty

Company replied


Company details

  1. Mobility Equipment Supplier

Written by the company

We are the largest independent mobility retailer with 49 retail stores throughout the UK. Shop online or visit one of our stores to see how we could help you today.


Contact info

  • Market Place 52, DN1 1NJ, Doncaster, England, United Kingdom

  • 01302 245 082

4.8

Excellent

TrustScore 5 out of 5

56 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(56)

1,381 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Michelle was very helpful every step of…

Michelle was very helpful every step of the way she is a lovely lady you need to hang on to her with me having learning difficulties Michelle took her time and explained everything very well

November 21, 2025
Unprompted review
Eden Mobility - Doncaster logo

Reply from Eden Mobility - Doncaster

Thank you for your kind words and for sharing your experience. We’re so pleased to hear how supportive and patient Michelle was in guiding you every step of the way. Her ability to take the time to explain things clearly and ensure you felt comfortable truly reflects the care we strive to provide. We’ll be sure to pass along your feedback to Michelle—it will mean a great deal to her.
Warm regards,
Eden Mobility

Rated 5 out of 5 stars

Great customer service.

Great customer service.
Michelle in the Doncaster branch was very helpful and answered all my questions, and happily showed me different options.

November 17, 2025
Unprompted review
Eden Mobility - Doncaster logo

Reply from Eden Mobility - Doncaster

Thank you so much for sharing your feedback. We’re delighted to hear that Michelle at our Doncaster branch was able to assist you so thoroughly and show you a range of options. We’ll be sure to pass on your kind words to her — it’s wonderful to know her support made your experience a positive one
Warm regards,
Eden Mobility

Rated 5 out of 5 stars

Michelle and Dave

Michelle and Dave could not have been more very friendly and helpful . They made the whole experience a pleasure

October 30, 2025
Unprompted review
Eden Mobility - Doncaster logo

Reply from Eden Mobility - Doncaster

That’s so lovely to hear — thank you for sharing! Michelle and Dave truly went above and beyond with their friendliness and support. It’s clear they made the whole experience not just smooth, but genuinely enjoyable. Much appreciated!
Warm regards,
Eden Mobility

Rated 5 out of 5 stars

Michelle at doncaster store near market

When I went into the doncaster store I was met with a lovely lady michelle whom talked me through everything and she was really thoughtful throughout. She showed me the scooter that I was interested in and showed me how it worked. She was very professional in her work she talked me through everything I needed to know. I would totally recommend to all my family n friend to use this store.

October 1, 2025
Unprompted review
Eden Mobility - Doncaster logo

Reply from Eden Mobility - Doncaster

We're thrilled to hear that Michelle made such a positive impression during your visit to our Doncaster store. Her thoughtful approach, professionalism, and clear guidance are exactly what we strive for. We're so glad she was able to help you feel confident in your choice. We'll be sure to pass on your lovely feedback—Michelle will be delighted. Thanks again for sharing your experience!
Warm regards,
Eden Mobility

Rated 5 out of 5 stars

Positive experience.

I visited the Doncaster shop with my Mother in Law as she needed a mobility scooter. We met Dave. Dave knew exactly what my MIL needed. She was able to have a ride on the scooter outside to get a feel of what it’s like to use. Dave explained everything about the scooter, delivery expectations and the paperwork. Dave was friendly, knowledgeable and patient. Although he was busy he always greeted other customers coming in the shop.
The delivery was quick (3 days after buying) and the member of staff who delivered the scooter took time to explain everything. Thanks to all the staff involved with our positive experience.

August 19, 2025
Unprompted review
Eden Mobility - Doncaster logo

Reply from Eden Mobility - Doncaster

Hi Emma,
Thank you for your lovely review! We're so pleased Dave was able to help your Mother-in-Law find the right scooter and that the delivery team made everything smooth and easy. We’ll pass your kind words on to the team, they’ll really appreciate it.
Thanks again for choosing Eden Mobility!
Warm regards,
The Eden Mobility Team

Rated 1 out of 5 stars

My mum has used this company for 20…

My mum has used this company for 20 years ,my dad ordered a scooter paid alot of money for it,the lady in the shop was lovely and helpful.when it arrived no charger no basket my dad who cannot walk was devastated. I rang eden mobility and all I got human error well I think it's very very bad customer service

September 5, 2025
Unprompted review
Eden Mobility - Doncaster logo

Reply from Eden Mobility - Doncaster

Hi Lyn,

Thank you for taking the time to share your feedback, and please accept our sincere apologies for the inconvenience caused.

We completely understand how upsetting it must have been for your dad to receive his scooter without the charger and basket, especially given his mobility needs. This was an error on our part and we’re truly sorry for the distress it caused.

As soon as we became aware of the issue, we acted quickly to resolve it, and we’re glad to hear that your dad now has both the charger and basket along with his new scooter. We hope this has helped restore confidence in the product and service.

We’re grateful for your family’s long-standing support over the past 20 years, and we’re committed to ensuring this kind of mistake doesn’t happen again.

Kind regards,
Eden Mobility

Rated 5 out of 5 stars

i was Absolutely Blown away with…

i was Absolutely Blown away with Michelle Dave with the way she was with me and my mum. Got our deal done in a heart beat would highly recommend. If i was her boss i would be giving her a pay rise . Thank you for the outstanding customer service highly recommend Eden mobility

September 1, 2025
Unprompted review
Eden Mobility - Doncaster logo

Reply from Eden Mobility - Doncaster

Hi Sonny,
Wow, thank you so much for your amazing review! We're absolutely thrilled to hear how impressed you were with Michelle and Dave’s service at our Doncaster store. they truly go above and beyond for our customers, and your kind words will definitely make their day.

We’re so pleased you and your mum had such a positive experience. If there’s anything else we can help with, we’re always here for you.

Warmest regards,
The Eden Mobility Team

Rated 5 out of 5 stars

Recommended

Recently went to Eden with a sort of vague idea of what it was I wanted to help with mobility. After myself and my partner spoke to the highly knowledgeable staff, we settled on leasing a power chair. The process was quick and smooth. Thank you Eden for giving me back a piece of my life and allowing me to get about again

July 5, 2025
Unprompted review
Eden Mobility - Doncaster logo

Reply from Eden Mobility - Doncaster

Hi Ashleigh,

Thank you for your heartfelt review. We’re so pleased our team could guide you through the options and help you find the right power chair. It’s wonderful to hear the process was smooth and that it’s made such a positive impact on your mobility and independence. That means everything to us.

Wishing you many happy journeys ahead!

Warm regards,
The Eden Mobility Team

Rated 5 out of 5 stars

Michelle is an absolute star

Michelle is an absolute star! Excellent advice and excellent service too. I’d recommend her to anyone

July 28, 2025
Unprompted review
Eden Mobility - Doncaster logo

Reply from Eden Mobility - Doncaster

Hi Geoff,
Thank you for your fantastic review! We’re thrilled to hear Michelle provided excellent advice and service — she truly is a star. Your recommendation means a lot to us, and we’ll be sure to pass on your kind words to her.
Warm regards,
The Eden Mobility Team

Rated 5 out of 5 stars

This was a first time wheelchair…

This was a first time wheelchair purchase for me and I needed sound reliable advice. Michelle and Dave in the shop were very helpful. Michelle certainly had a lot of expertise to share with me which helped with choosing the right one.
They were both very friendly, polite and courteous.
I will definitely recommend them to anyone who needs any mobility advice and equipment.

July 16, 2025
Unprompted review
Eden Mobility - Doncaster logo

Reply from Eden Mobility - Doncaster

Hi Doreen,

Thank you for your lovely review! We're so pleased Michelle and Dave were able to help you find the right wheelchair with friendly and expert advice. Your recommendation means a lot to us, and we’re always here if you need anything in the future.

Warm wishes,
The Eden Mobility Team

Rated 5 out of 5 stars

Very experienced …

Very freindly atmosphere Michelle couldn't do enough to help made sure i had the right scooter for me nothing was to much trouble and answered any questions we asked didn't pull any punches which was very reassuring would highly recommend thank you eden

July 15, 2025
Unprompted review
Eden Mobility - Doncaster logo

Reply from Eden Mobility - Doncaster

Hi Chris,

Thanks so much for your kind words! We're thrilled Michelle was able to help you find the right scooter and make the whole experience reassuring and straightforward. It’s great to hear you felt supported every step of the way. We really appreciate your recommendation!

All the best,
The Eden Mobility Team

Rated 5 out of 5 stars

Very satisfied with the service

Very satisfied with the service. Shaun and Michelle were very helpful and pleasant and helped us with everything we needed.

July 14, 2025
Unprompted review
Eden Mobility - Doncaster logo

Reply from Eden Mobility - Doncaster

Thank you for your lovely feedback! We're so pleased Shaun and Michelle were able to assist you and make your experience a positive one. We truly appreciate you choosing Eden and are glad we could help with everything you needed.

Warm regards,
The Eden Team

Rated 5 out of 5 stars

Friendly knowledgeable service…

Made to feel welcome and that nothing was too much trouble.
Michelle was very happy to spend time with us explaining how one of the riser recliner chairs worked and demonstrated how the petite was the best size for mum. No pressure to commit to choice.
Dave happily discussed mobility scooters with me despite us not looking to purchase explain the new all terrain model so I could inform another family member.
Both are a credit to the company.

June 28, 2025
Unprompted review
Rated 5 out of 5 stars

100% Happy at Eden

Our first time looking into mobility scooters and we had found it a little daunting with so many models available. We walked into Eden in Doncaster and were immediately put at ease by Michelle. She went above and beyond to understand my needs and completely made me feel at ease in the shop surrounding. She patiently listened and came up with the solution without being pushy or persuasive. She was totally professional in everything she said or did and it made one of the best shopping experiences we ever had

June 14, 2025
Unprompted review
Eden Mobility - Doncaster logo

Reply from Eden Mobility - Doncaster

It makes us proud to hear what a great experience you had. I'm sure Michelle appreciates your kind words. Enjoy using your scooter.

Rated 5 out of 5 stars

Really helpful team.

Really helpful team.
In particular Michelle in the Doncaster Branch is one of the best Customer Services person we have dealt with.

Knowledgeable, understanding and nothing is too much trouble

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

a day at Eden Mobility

My visit to eden mobility
i Highly recommend them the experience was excelant
from start to finish staff was exceptional they made me feel like a part of the family not just a customer i was not pressured in any way to make a purchase i explained my needs and the best option was offered to me if you need any information advise pop in and have a chat they are great people to talk to

May 13, 2025
Unprompted review
Rated 5 out of 5 stars

Great products

Excellent knowledge and help from both Riley & Michelle

Very pleased with my purchase 😀

Highly recommended 5*****

May 22, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look