We are a retired couple and visited the Fareham shop to enquire about riser/recliner chairs to future proof our apartment in preparation for later years. We were served by Jane, who gave us a compreh... See more
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We purchased an Eden Excel Move mobility scooter. The staff where fantastic. Jane gave demonstrations of several of the mobility scooters, allowing hubby to take each one for a test run. All the staff... See more
Company replied
We visited the Fareham store today, as we have been looking into getting my husband a mobility scooter. As soon as we entered the shop Jane came and asked if we needed help, and then went on to help... See more
Company replied
My husband has Parkinson’s and has had to give up driving we went to the Fareham store to see if he was suitable for a mobility buggy. Jane was very friendly and extremely helpful giving us all the in... See more
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Company details
Written by the company
We are the largest independent mobility retailer with 49 retail stores throughout the UK. Shop online or visit one of our stores to see how we could help you today.
Contact info
West Street, 5 Savoy Buildings, PO16 0AD, Fareham, England, United Kingdom
- 01329 550958
4.7
Excellent
33 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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Jane is always so very helpful and…
Jane is always so very helpful and knowledgeable about the range of products available both within her own shop or online.
September 1, 2025
Unprompted review
Reply from Eden Mobility - Fareham
Hi JLo,
Thank you so much for your kind words! We're thrilled to hear that Jane has been consistently helpful and knowledgeable, both in-store and online. She’s a fantastic part of our Fareham team, and your feedback will mean a lot to her.
If there's ever anything more we can do to support you, please don’t hesitate to reach out.
Best wishes,
The Eden Mobility Team
Excellent staff and service…
Needed to find the right mobiity scooter for my husband and visited the shop in Fareham. The service we received was second to none so thank you Jane for bending over backwards to help us and thank you Neil for putting yourself out of your way to visit us a second time on the same day to bring and demonstrate the right scooter to meet my husbands needs.
August 29, 2025
Unprompted review
Reply from Eden Mobility - Fareham
Hi Catherine, thank you so much for your lovely review! We’re thrilled to hear that Jane and Neil provided such outstanding service and helped find the perfect scooter for your husband. We always aim to go the extra mile for our customers, and it’s wonderful to know that their efforts made a real difference.
If you ever need anything else, please don’t hesitate to reach out. Wishing your husband many happy journeys ahead!
Warm regards,
Eden Mobility
Needed help
I had to visit the Fareham store today has I had lost my walking stick
Jane and her colleague were kind, compassionate and professional, helped me choose a stick identical to my old broken one, helped me to not pay VAT, because of my disability and I was able to continue my bus journey home.
Many thanks,I hope to become a regular customer
July 29, 2025
Unprompted review
Reply from Eden Mobility - Fareham
Thank you so much for taking the time to share your experience!
We’re so pleased to hear that Jane and her colleague at our Fareham store were able to assist you with compassion and professionalism. It’s great to know they helped you find a walking stick and ensured you received the correct VAT exemption making your visit smooth and stress-free.
We’re truly grateful for your kind words and are thrilled to hear you’re considering becoming a regular customer. We look forward to welcoming you back and continuing to support your mobility needs.
Warmest regards,
The Eden Mobility Team
Great informative staff
Great informative staff. Very helpful and friendly. Served by Jane
June 28, 2025
Unprompted review
I would like to thank Jane the manager…
I would like to thank Jane the manager of the Fareham branch in Hampshire. The service I was given over a few weeks was well above the standard of other companies. She spent a lot of time finding the scooter that I needed never to much of a problem to help . Please could you pass my thanks to Jane and Eden for sorting my needs. Keep up the great service.thank you ken/Suzie .aka f.b.
June 26, 2025
Unprompted review
Jane was very helpful
Jane was very helpful, I said what I was looking for and she talked me threw and showed me my options
Because of Jane I ordered from Eden.
May 5, 2025
Unprompted review
Reply from Eden Mobility - Fareham
Thank you sharing your experience. I am sure Jane appreciates your kind words.
Excellent service from Jane in the Fareham store…
Excellent service from Jane who was very helpful in every aspect of my purchase.
May 16, 2025
Unprompted review
Excellent service from Jane in Fareham
Excellent service from Jane in the Fareham store. Understood my requirements, showed alternatives explaining differences enabling me to make a choice. Scooter delivered earlier than promised and its use demonstrated clearly by delivery man. All done in a week from start to finish.
May 16, 2025
Unprompted review
good product and good service.
May 3, 2025
Unprompted review
Reply from Eden Mobility - Fareham
Thank you for your feedback, Robert!
Jane at the Fareham store is fantastic
Jane at the Fareham store is fantastic, so helpful and attentive. Bought my Nan a indoor walker...it's great quality and just what she needed! Thank you!
March 13, 2025
Unprompted review
Good service with a smile
Very helpful assistant good choice of types, friendly atmosphere. Didn't realise could be vat free.
April 2, 2025
Unprompted review
Reply from Eden Mobility - Fareham
Thank you for your feedback Jenny, we always strive to deliver friendly and helpful service.
Kind regards,
Eden Mobility
Unreliable product, poor service
Awaiting replacement now, so will update once new product received.
We bought this product 5 months ago, after a month it needed a replacement battery, after 3 miles the battery was depleted instead of advertised 9 miles. We then had a complete breakdown of the product whilst out shopping in January, which resulted in the need for a new motor and brake motor. Whilst awaiting the engineer (unplugged and battery not in) the main battery connector burnt out and the product was smoking. They have not been able to use the product for 5 weeks and we’re awaiting second replacement battery, with no timescales for sorting. The shop itself has been excellent, engineers and service unacceptable. (Update, now 8 weeks not been able to use, product removed and still not fixed or workable).
March 3, 2025
Unprompted review
Reply from Eden Mobility - Fareham
Hi Karen, we're very sorry to hear about the issues you have had with your product and we sincerely apologise for the inconvenience this had caused you. If you are still experiencing problems please give us a call on 01724 747 477, or email us on hello@edenmobility.co.uk.
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