Just been in with my Dad to get new wheel chair... As usual .. excellent friendly service.. will always recommend ☺️
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I am a regular at the Lincoln branch and must say I am impressed every time I go in. The manager Ben is outstanding , always eager to help everyone and always goes the extra 10 miles let alone 1. I wi... See more
Company replied
Extremely helpful in guiding me through different mobility scooters, not at all pushy in his sales method very polite. Made me feel very relaxed. Super happy with my scooter.
Company replied
Today I went into the branch on Dixon St in Lincoln with my 89 year old Mum to buy her a Stroller. Ben the manager could not have been more helpful. He helped my Mum choose the product which best suit... See more
Company details
Written by the company
We are the largest independent mobility retailer with 47 retail stores throughout the UK. Shop online or visit one of our stores to see how we could help you today.
Contact info
High Street 64a, LN5 8AH, Lincoln, England, United Kingdom
- 01522 300 183
4.6
Excellent
19 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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New Wheelchair
Just been in with my Dad to get new wheel chair... As usual .. excellent friendly service.. will always recommend ☺️
June 26, 2026
Unprompted review
Reply from Eden Mobility - Lincoln
Thank you so much for taking the time to leave such a lovely review. We truly appreciate your feedback—it means a great deal to Eden and every member of our team. We’re really pleased you had a positive experience, and your kind words will be shared with the staff. We look forward to welcoming you again soon.
Warm regards,
Eden Mobility
Ben did a great job sorting new…
Ben did a great job sorting new batteries and a glitch on my mobility scooter with skill, good humour and patience.
June 3, 2026
Unprompted review
Reply from Eden Mobility - Lincoln
Thank you for your review — it really means a lot to us and the whole team. We truly appreciate your support and look forward to welcoming you back again soon.
Warm regards,
Eden Mobility
The manager Ben was so helpful helpin
The manager Ben was so helpful helping my wife out with her scooter and other bits to try and make her life easier he's very easy to speak to very knowledgeable and always makes time to help others he's a top man
February 27, 2026
Unprompted review
Reply from Eden Mobility - Lincoln
Thank you so much for taking the time to leave such a kind review. It’s wonderful to hear how much Ben was able to help your wife, not just with her scooter but with the extra bits that make day‑to‑day life easier. His approachable manner, strong product knowledge, and willingness to give people his time are exactly what we aim for, and your words reflect that perfectly.
We’re really pleased your experience was such a positive one, and we’ll make sure Ben sees your message — it will mean a great deal to him. If there’s ever anything more we can do to support you both, we’re always here to help.
Warm regards,
Eden Mobility
The Best Store
I am a regular at the Lincoln branch and must say I am impressed every time I go in. The manager Ben is outstanding , always eager to help everyone and always goes the extra 10 miles let alone 1. I will continue to be a patron Eden as long as he is the manager.. 5 stars just isn't enough
January 14, 2026
Unprompted review
Reply from Eden Mobility - Lincoln
Thank you so much for your incredible feedback.
It’s wonderful to hear that every visit to our Lincoln branch has been such a positive experience. Ben will be absolutely thrilled to know his dedication and willingness to go above and beyond has made such an impact.
Your loyalty and kind words mean a great deal to us. Five stars from you is truly an honour, and we’ll continue doing everything we can to support you each time you visit.
Warm regards,
Eden Mobility
Reply from Eden Mobility - Lincoln
Thank you so much for your kind words. It’s great to know the service left a positive impression, and we really appreciate you taking the time to share it. If you ever need anything in the future, we’ll be ready to help.
Warm regards,
Eden Mobility
Professional service with no pressure…
Professional service with no pressure to buy. Ben organised a home visit via the Scunthorpe head office and we were given an excellent demonstration of the mobility scooter we were interested in. Very good value for money.
November 12, 2025
Unprompted review
Reply from Eden Mobility - Lincoln
Thank you so much for your kind words. We’re delighted to hear that Ben was able to provide a helpful home visit and demonstration without any pressure. It’s great to know you found the scooter to be excellent value for money. We truly appreciate your feedback and look forward to supporting you again in the future.
Warm regards,
Eden Mobility
Extremely helpful in guiding me through…
Extremely helpful in guiding me through different mobility scooters, not at all pushy in his sales method very polite. Made me feel very relaxed. Super happy with my scooter.
September 16, 2025
Unprompted review
Reply from Eden Mobility - Lincoln
Dear Ms. Armin,
Thank you so much for your lovely feedback. We’re delighted you felt comfortable and are enjoying your new scooter. If you ever need anything or have questions, we’re always here to help.
Warm regards,
The Eden Mobility Team
Really knows the products really…
Really knows the products really helpful and easy to talk to regarding my own mobility problems really pleased
May 27, 2025
Unprompted review
Reply from Eden Mobility - Lincoln
We're glad you had such a good experience. Thank you for your feedback.
I was really nervous coming into the…
I was really nervous coming into the lincoln store on dixon street as I was in a wheel chair, wanting to purchase a scooter, myself and my Daughter was greated by a very nice man called john, he helped in every way and explained everything that I needed to no he was very friendly and a happy assistant, he advised me on what scooter I should go for which I was very happy with, he didn't tyr and fob us off with an expensive one, as so.e places do just to take your money, so I was happy with that also gave us abit of discount even better, so all in all , we came out very happy , and said how funny and friendly your assistant was, so I would recommend people that I no to go visit your shop and will come out very happy
August 7, 2024
Unprompted review
First rate service
First rate service. Took time to explain the pros and cons of each potential purchase but didn't bamboozle me with too much technical stuff. Answered all of my questions thoroughly, confidently and knowledgeably. Altogether professional but approachable.
April 29, 2025
Unprompted review
Reply from Eden Mobility - Lincoln
Thank you for your feedback, we’re glad our team has been professional and knowledgeable during your visit. We always strive to deliver great customer service to all our customers.
Kind regards,
Eden Mobility
Great help at Eden
Popped in to Lincoln store for some assistance with previously purchased scooter, Ben managed to source me the parts I needed and gave me all the advice , also made me a coffee while we chatted , couldn't ask for better service 5 stars all around
April 24, 2025
Unprompted review
Lovely service
Went in Tuesday and purchased a reconditioned scooter.... I have never been happier, needed one that day and Ben explained everything to me and went through all the operations of it and how to dismantle to go into my car and got me a great deal on.. I was nervous at the start as this was my first one.. but I am going to be going everywhere from now on.. Thank you 😁
April 8, 2025
Reply from Eden Mobility - Lincoln
Thank you for your feedback, we’re glad our team has been able to help you find the right mobility scooter for you. We hope you have many great adventures with your new scooter and our team look forward to listening to your stories during your next visit.
Kind regards,
Eden Mobility
My Wife's scooter had a puncture and I…
My Wife's scooter had a puncture and I pulled in Eden Mobility for advise.Ben was so welcoming and positive and repaired the scooter in minutes and valeted it.An experience you hard to find as a customer these days.If I could give him 10 stars I would.Well done Ben.
March 24, 2025
Unprompted review
Reply from Eden Mobility - Lincoln
Hi Kevin, thank you for your kind words. We're happy to hear that our team has been able to help you today. We will make sure to pass on your feedback to Ben.
Kind regards,
Eden Mobility
Needed some help with a rise recliner
Needed some help with a rise recliner chair purchased some time ago. Ben could not have been more helpful and solved my issue. Highly recommend this place. Thanks so much.
March 3, 2025
Unprompted review
Reply from Eden Mobility - Lincoln
Hi Norm, We're happy to hear you issue has been resolved, and we'll pass your thanks on to Ben in the Service Department - he'll be delighted with your feedback and 5 star rating. If you need our help with anything else please let us know.
I have visited the shop for chat and…
I have visited the shop for chat and tea& biscuits and new manager Ben very cheerful and helpful and will go out of his way to help and advise customers old& new and rated 5 star.
February 28, 2025
Unprompted review
Reply from Eden Mobility - Lincoln
Thank you for your kind words Christopher, we're glad Ben has been able to assist you. We will pass on your feedback to him.
Kind regards,
Eden Mobility
New mobility scooter delivery
Mike was very informative and friendly. Delivered my new scooter without any problems I would totally recommend him and his company.
January 31, 2025
Unprompted review
Reply from Eden Mobility - Lincoln
Hi Bridget, Thank you for the review, and for the recommendation! We hope you enjoy getting out on your new scooter, and we're here if you need anything else.
Staff always courteous and polite and…
Staff always courteous and polite and never sell you nothing that you do not want. Nothing is too much trouble and will help with the customers needs as best as they can.
December 31, 2024
Unprompted review
Reply from Eden Mobility - Lincoln
Hi Martin, thank you for your kind words! This is lovely feedback and it's great to know how happy you are with the service at Eden Mobility!
Excellent Customer Service
Today I went into the branch on Dixon St in Lincoln with my 89 year old Mum to buy her a Stroller. Ben the manager could not have been more helpful. He helped my Mum choose the product which best suited her needs, took a new product out of the box, constructed it and made sure that it was precisely adjusted for size and fully functional. He offered my Mum a cup of tea while we were waiting and gave my Mum a proper briefing on how everything worked. It is unusual today for someone to be so patient, pleasant and informative. Thank you Ben and Eden Mobility for your excellent customer service. Dave King
October 22, 2024
Unprompted review
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