Dean is an absolute credit to the company! Brought the Eden astrolite powerchair to my house to trial and was polite, punctual and courteous!! Answered all my questions and helped me pack up my old o... See more
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Sree came to fix my stairlift, gave it a good clean. He was polite, punctual and extremely helpful and pleasant to deal with. Would highly recommend and would require sree personally again
Company replied
My wheelchair was out of action and was trying to get it fixed but was unable to. The staff member in Eden Mobility, Middlesbrough was a lovely gentleman named Nick. He helped me so much try... See more
Company replied
Bought a mobility scooter last year from Middlesbrough. Good deal and service at the time. Unfortunately it broke down in May this year. Waited for parts for repair for 2 months. Lots of promis... See more
Company replied
Company details
Written by the company
We are the largest independent mobility retailer with 49 retail stores throughout the UK. Shop online or visit one of our stores to see how we could help you today.
Contact info
Newport Road 21, TS1 1LE, Middlesbrough, England, United Kingdom
- 01642 929 989
4.6
Excellent
25 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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Dean is an absolute credit to the company
Dean is an absolute credit to the company! Brought the Eden astrolite powerchair to my house to trial and was polite, punctual and courteous!! Answered all my questions and helped me pack up my old one to return!
Nick in the Middlesbrough store was also extremely helpful and my mom will love her walks in the chair now
September 15, 2026
Unprompted review
Reply from Eden Mobility - Middlesbrough
Thank you so much for taking the time to leave us such a wonderful review. It truly means a lot to all of us here at Eden Mobility. We are delighted to hear about your positive experience, and your kind words give our team great encouragement to continue providing the best possible service. Thank you for choosing Eden Mobility, and we look forward to helping you again in the future.
Warm regards,
Eden Mobility
Sree came to fix my stairlift
Sree came to fix my stairlift, gave it a good clean. He was polite, punctual and extremely helpful and pleasant to deal with. Would highly recommend and would require sree personally again
September 10, 2026
Unprompted review
Reply from Eden Mobility - Middlesbrough
Thank you so much for taking the time to leave us such a wonderful review. It truly means a lot to all of us here at Eden Mobility. We are delighted to hear about your positive experience, and your kind words give our team great encouragement to continue providing the best possible service. Thank you for choosing Eden Mobility, and we look forward to helping you again in the future.
Warm regards,
Eden Mobility
My wheelchair was out of action and was…
My wheelchair was out of action and was trying to get it fixed but was unable to.
The staff member in Eden Mobility, Middlesbrough was a lovely gentleman named Nick.
He helped me so much trying to find me an alternative as I was going away for the weekend.
He showed patience and kindness until I understood how to take the scooter down and put it back up again.
The service was second to none !
All others involved in trying to assist me were also friendly and approachable
August 28, 2026
Unprompted review
Reply from Eden Mobility - Middlesbrough
Thank you so much for taking the time to leave us such a wonderful review. It truly means a lot to all of us here at Eden Mobility. We are delighted to hear about your positive experience, and your kind words give our team great encouragement to continue providing the best possible service. Thank you for choosing Eden Mobility, and we look forward to helping you again in the future.
Warm regards,
Eden Mobility
Fantastic company couldn't help more
Fantastic company couldn't help more. Answered all questions, helped pick the right scooter for my needs . Couldn't recommend more
August 14, 2026
Unprompted review
Reply from Eden Mobility - Middlesbrough
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Bought a mobility scooter last year…
Bought a mobility scooter last year from Middlesbrough.
Good deal and service at the time.
Unfortunately it broke down in May this year.
Waited for parts for repair for 2 months.
Lots of promises and loads of unreturned phone calls
But still not repaired.
Then Lisa Marie answered, she returned my calls and was very helpful. Because they could,nt get the parts she arranged a brand new replacement
Thankyou Lisa Marie Eden should be proud of you
July 17, 2026
Unprompted review
Reply from Eden Mobility - Middlesbrough
Thank you for your review!
Your kind words mean a lot to all of us at Eden Mobility. We're delighted to hear about your positive experience, and we truly appreciate you taking the time to share your feedback. Thank you for choosing Eden Mobility – we look forward to supporting you again in the future.
Warm regards,
Eden Mobility
Fabulous Customer Service
I visited Eden Mobility with the intention of just having a browse. I explained to Nick exactly the type of scooter that I was looking for and he showed me several models. There was no hard sell and Nick was able to answer all my questions without being pushy. I was so impressed that I ended up making a purchase there and then.
July 11, 2026
Unprompted review
Reply from Eden Mobility - Middlesbrough
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Called into Middlesbrough eden mobility…
Called into Middlesbrough eden mobility centre on the 8th of July was talking to a man called nick who was very helpful and couldn't of wished for a better service excellent and would highly recommend the Middlesbrough branch
July 8, 2026
Unprompted review
Reply from Eden Mobility - Middlesbrough
Thank you for taking the time to leave us such a lovely review. We really appreciate your kind words and are delighted to hear that you had a positive experience with Eden Mobility. Your feedback means a great deal to our team, and we look forward to helping you again in the future. Thank you for choosing Eden Mobility.
Visited the Eden Mobility shop in Middlesbrough
Visited the Eden Mobility shop in Middlesbrough looking for a new road scooter. Spoke to a lovely member of staff called Nick who couldn't do enough for us. We had been looking at a few scooters in different shops in the area but bought the one in Eden mainly due to the interactions with Nick, his enthusiasm for the products and his knowledge. Out of all the shops we went in to Eden had by far the best customer service and we were able to come to a deal for the scooter we wanted.
June 29, 2026
Unprompted review
Reply from Eden Mobility - Middlesbrough
Thank you so much for your lovely review. We're delighted to hear about your positive experience with Eden Mobility.
Reviews like yours mean a great deal to us and our staff, who work hard every day to provide the best possible service and support. Your kind words will be shared with the team and are truly appreciated.
Thank you for choosing Eden Mobility. We look forward to helping you again in the future.
Best wishes,
The Eden Mobility Team
HEFIN is a real credit to the company!!🥰
I went into the Middlesbrough branch opposite the bus station and I was helping by a gentleman named HEFIN. The help I received from him was amazing, he really made me feel listened too and helping me a great amount. I always pop by when I’m going past Aswell and he always has the time a day for everyone. His heart is so kind and he’s a real genuine person, with a heart of gold. I would even nominate him for an award if I had the means to do so. I will certainly be trying to get in contact with someone from the head office to nominate him for an award. My friend was also needing help with ordering a mobility scooter but he is unable to walk he’s actually house bound. HEFIN made things very smooth and easy for him to order. HEFIN makes Eden mobility a safe and calm place to go and visit. He’s a real credit to the company.
May 27, 2026
Unprompted review
Reply from Eden Mobility - Middlesbrough
Thank you so much for taking the time to share such a heartfelt review. We’re absolutely delighted to hear about your experience at our Middlesbrough branch and the outstanding support you received from Hefin.
He is truly an exceptional member of our team, and your words perfectly capture the kindness, patience, and genuine care he brings to every customer he meets. Knowing that he made you feel listened to, supported, and welcomed means the world to us.
We’re also very pleased to hear that he was able to make the ordering process smooth and stress‑free for your friend. Creating a safe, calm, and accessible environment is something we strive for, and it’s wonderful to know that Hefin embodies those values so naturally.
Your intention to nominate him for an award is incredibly thoughtful, and we will make sure your praise is shared with our head office and with Hefin himself. Feedback like yours reminds us why we do what we do.
Thank you again for your kind words. Hefin is indeed a credit to Eden Mobility, and we’re grateful to have you as part of our community.
Warm regards,
Eden Mobility
Eden mobility at Middlesbrough has a…
Eden mobility at Middlesbrough has a good supply of scooters on show. Hefin, the assistant, was very helpful and answered all my questions. Very easy to make my decision with his help., so I bought a Roadmaster. I am pleased with it. Well done He
April 24, 2026
Unprompted review
Reply from Eden Mobility - Middlesbrough
Thank you for sharing your experience at Eden Mobility Middlesbrough. It’s great to hear that Hefin was so helpful and answered all your questions, making your decision an easy one. We’re delighted you chose the Roadmaster and that you’re pleased with it. Well done to Hefin for providing such excellent support.
Warm regards,
Eden Mobility
Nicholas Huchinson
Nicholas Huchinson. Very helpfull, knowledgeable , no hard sell , but most of all very aware of my wife's needs. Thank You Nicholas.
February 6, 2026
Unprompted review
Reply from Eden Mobility - Middlesbrough
Thank you so much for your kind words, Nicholas. We're delighted to hear you found the service helpful and knowledgeable, with no pressure. It’s especially great to know your wife’s needs were understood and respected. We truly appreciate your feedback.
Warm regards,
Eden Mobility
Always helpful in middlesbrough
Always helpful in middlesbrough, great service always go out of there way to help
December 3, 2025
Unprompted review
Reply from Eden Mobility - Middlesbrough
Thank you for sharing such lovely feedback! We’re delighted to hear that our Middlesbrough team has been so helpful and consistently provides great service. Going the extra mile for our customers is what we’re all about, and your kind words mean a lot to us.
Warm regards,
Eden Mobility
Looking to buy a scooter for my…
Looking to buy a scooter for my upcoming holiday,need a small fold up scooter to go on a aeroplane,purchased an Atom very highly recommend Middlesbrough store, Hefin was really helpful
October 7, 2025
Unprompted review
Reply from Eden Mobility - Middlesbrough
Sounds like you found the perfect travel companion! The Atom scooter is a smart choice for holidays, and it’s great to hear Hefin at the Middlesbrough store made the whole experience smooth and stress-free. Thanks for the recommendation—safe travels and enjoy your holiday!
Warm regards,
Eden Mobility
Great lad makes lovely coffee very…
Great lad makes lovely coffee very helpful
September 26, 2025
Unprompted review
Reply from Eden Mobility - Middlesbrough
Hi Craig,
Thanks for the great review! We’re glad you enjoyed the coffee and found the service helpful, we’ll be sure to pass your kind words on to the team!
Best wishes,
Eden Mobility
As a loyal customer
As a loyal customer, always enjoy my visit to the Middlesbrough store, Hefin & Nick always very welcoming and helpful with any enquiries. Highly recommend Middlesbrough
September 26, 2025
Unprompted review
Reply from Eden Mobility - Middlesbrough
Hi Sarah,
Thank you for your continued loyalty and kind words! We’re so pleased to hear that Hefin and Nick always make your visits to our Middlesbrough store enjoyable. Your recommendation means a lot to us!
Warm regards,
Eden Mobility
Very friendly and helpful.
Great service and reliability. Very friendly and helpful. Did everything I needed and then contacted theservice providers to make sure everything was correct. Hefin did all he couldto ensure othe insurance covered everything Ineeded for my holiday.
August 22, 2025
Unprompted review
Reply from Eden Mobility - Middlesbrough
Hi Stephen,
Thanks so much for your review!
We’re glad Hefin was able to help and ensure everything was sorted for your holiday. It’s great to hear you received the support you needed.
Wishing you a fantastic trip, and we’re here if you need anything else!
Best regards,
The Eden Mobility Team
Great service and excellent product…
Great service and excellent product knowledge received, highly recommend this store.
August 18, 2025
Unprompted review
Reply from Eden Mobility - Middlesbrough
Hi Judith,
Thank you for your kind words! We're so pleased you had a great experience and found our team knowledgeable. Your recommendation means a lot to us!
Best regards,
The Eden Mobility Team
Great service
Great service from Hefin who was lovely and so helpful! I will definitely be returning and recommending to everyone.
July 25, 2025
Unprompted review
Reply from Eden Mobility - Middlesbrough
Hi Hillary,
Thank you for your lovely review! We’re so glad Hefin made your visit such a positive experience. We really appreciate your recommendation and look forward to welcoming you back!
Warm regards,
The Eden Mobility Team
Great service came in for wheelchair…
Great service came in for wheelchair very friendly outstanding service
July 23, 2025
Unprompted review
Reply from Eden Mobility - Middlesbrough
Hi Craig,
so Glad you received great service at our Middlesborough store, we hope you enjoy your new wheelchair!
Thank you,
The EDEN mobility team
Received great
I was in the shop with my mother in law we were looking at purchasing a wheel chair.
Hefin helped us purchase the wheelchair and offered us great customer service and helped us with deciding which wheel chair would fit in to my mother in laws car.
Amazing service Thankyou.
June 5, 2025
Unprompted review
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