I went to Eden Mobility Northampton to seek advice and assistance with a power folding wheelchair. I would like to say the agent Steven Thompson was brilliant and a credit to your organisation.
Company replied
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What absolute pleasure it was to visit this store today . From the moment we walked towards the door we were greeted by smiling faces of the ladies Emily and Elaine. Nothing was too much effort from a... See more
Company replied
Customer service from the NEW Manager - Stephen and the shop assistant - Emily 100% care and attention and very professional. Made my dreams come true. A BIG BIG THANKYOU to Emily and would recom... See more
Company replied
A staff member by the name of Emily, had a very busy Saturday, and i watched her deal with a local resident having a mental health crisis, with care and attention, along with serving customers who wal... See more
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Company details
Written by the company
We are the largest independent mobility retailer with 49 retail stores throughout the UK. Shop online or visit one of our stores to see how we could help you today.
Contact info
7 The Parade, NN1 2EA, Northampton, Northamptonshire, United Kingdom
- 01604 974710
4.7
Excellent
44 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Elaine from Eden was great
Elaine from Eden was great, excellent customer service came out with scooter that day. Thank you
March 25, 2025
Unprompted review
Reply from Eden Mobility - Northampton
Thank you for your kind words Vicky. We agree, Elaine is great! We're glad our team has been able to deliver excellent customer service and we hope you enjoy your new scooter.
Kind regards,
Eden Mobility
Very knowledgeable and friendly
Very knowledgeable and friendly! They helped work around our pay scale and were very happy to help!
March 24, 2025
Unprompted review
Reply from Eden Mobility - Northampton
Thank you Naomi, we're happy to hear our team has been able to assist you today.
Kind regards,
Eden Mobility
Elaine is ABSOLUTELY fantastic
Elaine is ABSOLUTELY fantastic! Always smiling and was super helpful getting me my dream chair!
Always happy to see her when I come past in my new beep beep! Thank you so so much!
March 18, 2025
Unprompted review
Reply from Eden Mobility - Northampton
Thank you for the kind words. We agree, Elaine is absolutely fantastic. We hope you enjoy your new chair and we will pass on your feedback to Elaine.
Kind regards,
Eden Mobility
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