Called in shop at Ripley on a Friday afternoon and spoke to Julie. She was fantastic and really helpful. She was already serving another customer and she was so nice. Proper customer service. Julie to... See more
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Julie the sales assistant was very helpful. And made the purchase of our mobility scooter smooth and stress free
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Visited Eden Reliability in Ripley today to check out electric compact boot scooters. Two lovely ladies, Julie and Lou, showed us one they thought would suit my requirements. Very knowledgeable about... See more
Company replied
Julie, who looked after us at the store was amazing. So helpful and giving us honest and clear advice regarding what would be the right product for us. First class.
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Company details
Written by the company
We are the largest independent mobility retailer with 47 retail stores throughout the UK. Shop online or visit one of our stores to see how we could help you today.
Contact info
88 Derby Road, DE5 3HT, Ripley, Derbyshire, United Kingdom
- 01773486004
4.1
Great
9 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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Julie the sales assistant was very…
Julie the sales assistant was very helpful. And made the purchase of our mobility scooter smooth and stress free
July 4, 2026
Unprompted review
Reply from Eden Mobility - Ripley
Thank you for taking the time to leave us a review.
We really appreciate your kind feedback and are delighted to hear about your positive experience with Eden Mobility. Customer satisfaction is our top priority, and it's wonderful to know that we've met your expectations.
Thank you for choosing Eden Mobility. We look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Julie at Eden Mobilty
Julie, who looked after us at the store was amazing. So helpful and giving us honest and clear advice regarding what would be the right product for us.
First class.
June 20, 2026
Unprompted review
Reply from Eden Mobility - Ripley
Thank you so much for taking the time to leave us a review. We really appreciate your feedback and are delighted to hear about your experience. Your support means a lot to us, and we look forward to welcoming you again soon.
Warm regards,
Eden Mobility
Fantastic staff
Called in shop at Ripley on a Friday afternoon and spoke to Julie. She was fantastic and really helpful. She was already serving another customer and she was so nice. Proper customer service. Julie told me what paperwork I needed and what would happen. I chose which model I wanted. Julie is an absolute diamond. Nothing was too much trouble. On Monday I got a phone call from head office saying that my brand new scooter would be delivered on Wednesday. Stewart brought Big Red out and we did the paperwork out together. Yet again another brilliant gentleman with fantastic customer service. Can not thank Eden Mobility enough. Definitely 5 star service
May 29, 2026
Unprompted review
Reply from Eden Mobility - Ripley
Thank you so much for sharing your experience at our Ripley shop. We’re delighted to hear that Julie made such a fantastic impression. Even while helping another customer, her friendliness, knowledge, and genuine care clearly shone through. It’s wonderful to know she guided you through the paperwork, explained everything clearly, and helped you choose the right model — she truly is a diamond.
We’re also thrilled that Stewart delivered your brand‑new scooter and provided the same high level of customer service. It’s great to hear that everything was completed smoothly and professionally.
Your kind words mean a great deal to the whole Eden Mobility team. We’re proud to have earned your 5‑star feedback and grateful for your trust.
Thank you again for choosing Eden Mobility.
Warm regards,
Eden Mobility
I have dealt with Julie at the Ripley…
I have dealt with Julie at the Ripley store for a number of years. She is always my first contact for advice and for new scooters
June 4, 2026
Unprompted review
Reply from Eden Mobility - Ripley
Thank you for your continued loyalty to our Ripley store. It’s wonderful to hear that Julie has been your go‑to contact for advice and new scooters over the years. Her knowledge, consistency, and genuine care make her a real asset to the team, and she’ll be delighted to know how much you value her support.
We truly appreciate you taking the time to share your experience and look forward to helping you for many more years to come.
Warm regards,
Eden Mobility
Excellent service
Bought a four wheeled walker and a quad walking stick from Julie at the Ripley branch ,lovely lady very helpful and knowledgeable about the products i purchased will definately return when i need more equipment
May 26, 2026
Unprompted review
Reply from Eden Mobility - Ripley
Thank you for sharing your experience. We’re delighted to hear that Julie at our Ripley branch was so friendly, helpful, and knowledgeable. It’s wonderful to know she supported you in choosing your four‑wheeled walker and quad walking stick, and that you felt confident in the products you purchased.
We truly appreciate your kind words, and it’s great to hear you’ll be returning when you need more equipment. We look forward to welcoming you back.
Warm regards,
Eden Mobility
Value for money?
Booked a service for my mobility scooter, the guy came and checked it over, then said the motor was burnt out and I need a new one for £700. I declined and he charged me £80. My neighbour took the back cover off and found a loose wire, he tightened it up and the scooter now works fine. I really want to know what I got for my £80
April 29, 2026
Unprompted review
Reply from Eden Mobility - Ripley
Thank you for your feedback , we have reached out to ask you to send us your contact details.
Warm regards,
Eden Mobility
We have made several purchases from our…
We have made several purchases from our Ripley, Derbyshire showroom. We have always received excellent advice and customer care..Julie Earnshaw has been patient, kind and knowledgeable and has helped us enormously.
February 18, 2026
Unprompted review
Reply from Eden Mobility - Ripley
Thank you so much for sharing this, Julie will be absolutely delighted to hear your kind words. It’s wonderful to know that every visit to our Ripley showroom has left you feeling well supported, well advised, and genuinely cared for. Her patience, knowledge, and kindness are exactly what we hope every customer experiences, and your feedback really brings that to life.
Warm regards,
Eden Mobility
Julie and Lou were very friendly and…
Julie and Lou were very friendly and helped me. Will be back to the Ripley shop when i need anything else
February 26, 2026
Unprompted review
Reply from Eden Mobility - Ripley
Thank you for sharing your experience. It’s lovely to hear that Julie and Lou were so friendly and able to help you during your visit. Knowing you felt supported enough to say you’ll be returning to the Ripley shop for anything else you need really means a lot.
Their warm, approachable manner clearly made a positive impression, and feedback like yours highlights the value of genuine customer care.
Warm regards,
Eden Mobility
Great Scooter Experience
Visited Eden Reliability in Ripley today to check out electric compact boot scooters. Two lovely ladies, Julie and Lou, showed us one they thought would suit my requirements. Very knowledgeable about scooter, took me out for test drive!! and I did decide to buy the one they showed me. All dealt with professionaly but in lovely friendly manner.
February 25, 2026
Unprompted review
Reply from Eden Mobility - Ripley
Thank you for sharing such a positive experience. It’s wonderful to hear that your visit to Eden Reliability in Ripley went so well. Julie and Lou clearly took great care in understanding what you needed, guiding you through the options, and even taking you out for a test drive. Their combination of knowledge, professionalism, and genuine friendliness really shines through in your review. It’s great that you found the right compact boot scooter and felt confident enough to make a decision on the day.
Warm regards,
Eden Mobility
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