We had the opportunity to try out all the recliner chairs before making our selection. Everything was explained to us and we were not rushed into making our decision. We came away extremely happy. Th... See more
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I’ve just visited Eden Mobility in Scarborough and I can’t recommend them enough. Camilla was fantastic, incredibly friendly and really knew her stuff, making the whole process straightforward and str... See more
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My wife was looking for a mobility scooter nothing too fancy and the service we received from Camilla was nothing less than superb so helpful and informative and made sure we got the right scooter for... See more
Company replied
On a recent day trip to Scarborough I suffered a malfunction with my stroller...I lost a vital screw! I went into EDEN mobility hoping they may have someone who could help and an angel called Rachel s... See more
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Company details
Written by the company
We are the largest independent mobility retailer with 47 retail stores throughout the UK. Shop online or visit one of our stores to see how we could help you today.
Contact info
Newborough 11, YO11 1NA, Scarborough, England, United Kingdom
- 01723 336 069
4.8
Excellent
57 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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We had the opportunity to try out all…
We had the opportunity to try out all the recliner chairs before making our selection. Everything was explained to us and we were not rushed into making our decision.
We came away extremely happy. Thanks to Camilla.
June 30, 2026
Unprompted review
Reply from Eden Mobility - Scarborough
Thank you so much for your lovely review. We're delighted to hear about your positive experience with Eden Mobility.
Reviews like yours mean a great deal to us and our staff, who work hard every day to provide the best possible service and support. Your kind words will be shared with the team and are truly appreciated.
Thank you for choosing Eden Mobility. We look forward to helping you again in the future.
Best wishes,
The Eden Mobility Team
Great service from Rachel
Great service from Rachel. Helped us buy a walker for my dad. Very kind and helpful.
June 22, 2026
Unprompted review
Reply from Eden Mobility - Scarborough
Thank you so much for taking the time to leave us a review. We really appreciate your feedback and are delighted to hear about your experience. Your support means a lot to us, and we look forward to welcoming you again soon.
Warm regards,
Eden Mobility
Fantastic service all round lovely…
Fantastic service all round lovely scooter and got to applaud the after sales service from the shop at Scarborough and Jason who came out to sort what I thought to be a bug, but was a safety feature and all round 5 star service thankyou Eden.
June 20, 2026
Unprompted review
Reply from Eden Mobility - Scarborough
Thank you so much for taking the time to leave us a review. We really appreciate your feedback and are delighted to hear about your experience. Your support means a lot to us, and we look forward to welcoming you again soon.
Warm regards,
Eden Mobility
Mobility Made Easy
I’ve just visited Eden Mobility in Scarborough and I can’t recommend them enough. Camilla was fantastic, incredibly friendly and really knew her stuff, making the whole process straightforward and stress-free. If you’re looking for great service from people who actually know what they’re talking about, this is the place to go.
June 3, 2026
Unprompted review
Reply from Eden Mobility - Scarborough
Thank you so much for sharing your lovely feedback. We’re delighted to hear that your visit to our Scarborough store was such a positive experience. Camilla will be thrilled to know her friendly approach and product knowledge helped make everything straightforward and stress‑free for you.
We truly appreciate your recommendation — it means a great deal to our whole team. If you ever need anything else or have any questions in the future, we’re always here to help.
Warm regards,
Eden Mobility
On a recent day trip to Scarborough I…
On a recent day trip to Scarborough I suffered a malfunction with my stroller...I lost a vital screw! I went into EDEN mobility hoping they may have someone who could help and an angel called Rachel sorted out the problem for me in seconds meaning i could safely enjoy my day and get home in one piece. I would highly reccommend EDEN mobility Scarborough. Rachel is an assett to the company. I would travel to Scarborough for any future purchases. Thank you again Rachel.
April 4, 2026
Unprompted review
Reply from Eden Mobility - Scarborough
Thank you so much for sharing your experience. We’re delighted to hear that Rachel was able to step in and get your stroller sorted so quickly. She truly is an asset to our Scarborough team, and she’ll be thrilled to know she helped you enjoy the rest of your day. We really appreciate your recommendation and your kind words.
Warm regards,
Eden Mobility
Repair
Came into the Scarborough store as I had an issue with my scooter (Racheal) was very helpful and informative about the service I would receive and offered me extra service regarding insurance which put my mind at rest to know I would have assistance if needed whilst out on my scooter very helpful
April 3, 2026
Unprompted review
Reply from Eden Mobility - Scarborough
Thank you for taking the time to leave this lovely review. We’re so pleased to hear that Racheal was able to help and give you clear, reassuring information about your scooter service. It’s great to know she could also guide you through the insurance options and give you that extra peace of mind while you’re out and about.
We’ll be sure to pass your kind words on to her. Thanks again for visiting the Scarborough store and for sharing your experience.
Warm regards,
Eden Mobility
Thank you to camilla the manager
Thank you to camilla the manager, i was looking for a strong walking stick as i am a tall man with different mobility issues, camilla showed me the rehand walking stick with 4 rubber feet on it, nothing was to much trouble for her, i was shown different colours, how to adjust the stick, camilla was very professional in her job, first class service, thank you.
March 20, 2026
Unprompted review
Reply from Eden Mobility - Scarborough
Thank you so much for your wonderful feedback. We’re delighted to hear that Camilla was able to help you find the right walking stick and make the process so easy and comfortable. It’s great to know her professionalism and care made such a positive difference. We truly appreciate your kind words and recommendation.
Warm regards,
Eden Mobility
I am a regular customer of Eden…
I am a regular customer of Eden Mobility In Scarborough and always receive excellent service from Camilla. She is always helpful and knowledgeable whenever I have any questions about products. I recently purchased a Hamdon recliner chair, it is very comfortable and it eases my back pain when I use the massage feature.
January 15, 2026
Unprompted review
Reply from Eden Mobility - Scarborough
We’re delighted to hear that you’re a regular visitor to Eden Mobility Scarborough and that Camilla consistently provides the excellent service she’s known for. She’ll be thrilled to know her knowledge and support have made such a positive difference to your experience.
It’s wonderful to hear that your new Hamdon recliner chair is already helping with comfort and easing your back pain — the massage feature is a real favourite among customers. If you ever need any further assistance or have questions about your chair or any other products, we’re always here to help.
Thank you again for your continued trust and custom.
Warm regards,
Eden Mobility
big thankyou
I would like to say a big thankyou to Camilla, who went over and above with me and my sister- helping us to choose a wheel Chair & Recliner for our mum who has dementia.
She was patient, helpful, caring and friendly,also a great sale person. She is an assett to Eden.
February 7, 2026
Unprompted review
Reply from Eden Mobility - Scarborough
I would like to say a big thank you to Camilla, who went above and beyond for me and my sister while helping us choose a wheelchair and recliner for our mum, who has dementia. She was patient, helpful, caring, and friendly — and also a fantastic salesperson. Camilla is truly an asset to Eden.
Warm regards,
Eden Mobility
Great greeting by Camilla
Visited the Scarbrough office on Thursday 5 February and were greeted by a lovely warm welcome by a lady Called Camilla she was extremely helpful went in to buy a wheelchair for My Mam and also brought a beautiful recliner chair .This the second time we have visited this shop and the first time we brought a walker for Mam
February 5, 2026
Unprompted review
Reply from Eden Mobility - Scarborough
Thank you so much for sharing your experience. We’re delighted to hear that Camilla gave you such a warm welcome and was able to help you find exactly what your Mam needed. It’s wonderful to know this is your second visit and that you’ve trusted us again for her mobility products. We truly appreciate your continued support and hope the wheelchair and recliner chair make a real difference for her.
Warm regards,
Eden Mobility
Camilla was very helpful in fact more…
Camilla was very helpful in fact more than helpful as my mum was away on holiday and realises on her walker and had lost a bolt out of it, she went up and beyond to help my mum in her hour of need, what a lovely lady and a credit to your shop.
December 10, 2025
Unprompted review
Reply from Eden Mobility - Scarborough
Thank you so much for sharing your experience. We’re delighted to hear how Camilla went above and beyond to help your mum when she needed it most. It’s wonderful to know that her care and dedication made such a difference. Camilla truly is a credit to Eden Mobility, and we’ll make sure your kind words are passed on to her.
We’re proud to have team members who show such compassion and commitment, and your feedback means a lot to us.
Warm regards,
Eden Mobility
Rachel was very friendly
Rachel was very friendly, helpful and informative. Very happy with the carbon fibre chair for our holidays abroad. Thank you Rachel.
December 6, 2025
Unprompted review
Reply from Eden Mobility - Scarborough
Thank you so much for your kind words! We’re delighted to hear that Rachel was able to provide such friendly, helpful, and informative service. It’s wonderful to know you’re happy with your carbon fibre chair and that it will make your holidays abroad even more enjoyable. We truly appreciate your feedback and look forward to assisting you again in the future.
Warm regards,
Eden Mobility
Bought a reconditioned scooter about a…
Bought a reconditioned scooter about a month ago.
From Scarborough shop, from the moment we entered the store, we were made very welcome and were given so much positive vibes and plenty of good information on scooters.
I did buy one. Process was fuss free. Delivered in time scale we requested. Lady in shop was a very informative about what I needed.
Definitely use this shop again if needed.
The scooter is a life saver giving me my independence back.
November 1, 2025
Unprompted review
Reply from Eden Mobility - Scarborough
Thank you for sharing such wonderful feedback. We’re delighted to hear that your experience at our Scarborough shop was welcoming, informative, and fuss free. It’s fantastic to know the scooter has made such a positive difference, giving you back your independence—that’s exactly what we hope to achieve for our customers. We’ll be sure to pass your kind words on to our team, and we look forward to welcoming you again whenever you need us.
Warm regards,
Eden Mobility
Camilla in Scarborough fixed me up
My Mobility wheels that I bought from Amazon collapsed on the bus!
I was in a right state, I can't walk without them. All I could think about was Eden Mobility. I had to get down there sharpish.
Luckily I managed it and saw Camilla, what a lovely kind lady. She managed to re assemble it in no time.
I wanted to pay for the service, but she wouldn't take any money. She saved my life!
Thank you to lovely Camilla. I will always go there for my mobility needs.
November 18, 2025
Unprompted review
Reply from Eden Mobility - Scarborough
Thank you so much for sharing your experience. We’re truly sorry to hear about the difficult situation you faced, but delighted that Camilla was able to help you quickly and kindly. She takes great pride in supporting our customers, and your words will mean a lot to her. We’re glad you felt cared for and safe again, and we look forward to continuing to support all your mobility needs.
Warm regards,
Eden Mobility
What a lovely lady Camilla is
What a lovely lady Camilla is, she helped me out when my battery was running out of charge. I so appreciated her kindness and her lovely manner. I would have been stranded with out her help in the pouring rain.
November 17, 2025
Unprompted review
Reply from Eden Mobility - Scarborough
Thank you so much for sharing your experience. We’re delighted to hear how Camilla was able to help you when you needed it most. Her kindness and thoughtful manner truly reflect the values we strive for, and we’ll be sure to pass along your lovely words to her. We’re glad she could make a difficult situation a little brighter for you.
Warm regards,
Eden Mobility
Fab service …
Popped in to store to find the perfect power chair for my husband, we were very happy with the service , fab girls , well done Rachel and Camilla
October 15, 2025
Unprompted review
Reply from Eden Mobility - Scarborough
Thank you so much for your lovely feedback! We're thrilled to hear that Rachel and Camilla made your visit such a positive experience while helping you find the perfect power chair. They’ll be absolutely delighted to know their service was appreciated.
Wishing you and your husband all the best — and we hope to welcome you back again soon!
Warm regards,
Eden Mobility
My wife was looking for a mobility…
My wife was looking for a mobility scooter nothing too fancy and the service we received from Camilla was nothing less than superb so helpful and informative and made sure we got the right scooter for our needs. She didn’t try hard sell just helped us make the right decision. And got us a nice discount on a nearly new one. Great job thank you Camilla and your assistant it has changed our lives Cheers from June and Ben
October 8, 2025
Unprompted review
Reply from Eden Mobility - Scarborough
We're absolutely thrilled to hear that Camilla and her assistant made such a positive impact on your experience. It’s wonderful to know that their thoughtful, no-pressure approach helped you find the perfect mobility scooter—and at a great value too! Knowing it’s made such a difference in your lives means the world to us.
We’ll be sure to pass along your thanks to Camilla and the team. Wishing you many smooth and joyful journeys ahead!
Warm regards,
Eden Mobility
My faith in humanity has been restored
After some issues trying to get my elderly mother’s wheelchair to me prior to our holiday, I spoke to Eden’s Head of Digital, Laurence, who not only located the order but offered to drive to my work address to deliver the wheelchair the same day. A distance of over 100 miles.
This is a great example of outstanding Customer Service. A Senior Manager of the team going above and beyond to fulfill a much needed delivery and showed how much a company in the disability sector actually cares about its customers.
My faith in humanity and exemplary Customer Service restored!
September 25, 2025
Unprompted review
Reply from Eden Mobility - Scarborough
Thank you so much for sharing this heartfelt experience. We're incredibly proud of Laurence and the lengths he went to ensure your mother received her wheelchair in time for your holiday. Driving over 100 miles to personally deliver it is a true testament to the care and commitment we strive for every day.
Your words mean a great deal to us, and we're honoured to have played a part in restoring your faith in customer service. Wishing you and your mother a wonderful and comfortable journey!
Warm regards,
Eden Mobility
I had a problem when I purchased my…
I had a problem when I purchased my scooter but after contacting eden mobility I was very pleased with the result and the curtesy given to me many thanks
October 4, 2025
Unprompted review
Reply from Eden Mobility - Scarborough
Thank you for sharing your experience—it’s great to hear that although there was an issue initially, Eden Mobility handled it with courtesy and care. Resolving problems with professionalism makes all the difference, and we're glad you came away feeling satisfied.
Your appreciation means a lot!
Warm regards,
Eden Mobility
Boot scooter
Wow wow wow I'm well happy. the staff at Scarborough branch thank you so much for all your help and demonstrations really meant alot.well happy with my scooter will be back again when I need an upgrade your simply the best friendly shop around many thanks Keith c
September 17, 2025
Unprompted review
Reply from Eden Mobility - Scarborough
Thank you so much, Keith!
Your enthusiasm absolutely made our day—wow wow wow, indeed! We're thrilled to hear you're happy with your scooter and that the team at our Scarborough branch made your experience so positive. It means a lot to know the demonstrations and support truly helped.
We’ll be here whenever you’re ready for an upgrade, and we’re honoured to be your go-to friendly shop. Thanks again for your kind words and support!
Warm regards,
Eden Mobility
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