Banner for Eden Mobility - Widnes

Eden Mobility - Widnes Reviews 

44
TrustScore 4.5 out of 5

4.7

Unit 22-23 Albert Square, WA8 6JW Widnes, Cheshire, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Lee was extremely helpful and friendly. Very knowledgeable and could answer all questions. Made my dad feel very welcome and gave him space to decide what was best for him.

Company replied

Rated 4 out of 5 stars

Thank god the wheelchair is sorted call after call after call U don't answer ring back within a sec don't like it bombard me like that again ILL NEVER RING YOU BK, on a positive note Paul was lovely k... See more

Company replied

Rated 5 out of 5 stars

Sarah was an absolute dream when I popped into to inquire about the best mobility aid for my Nan. She was very knowledgeable about the different scooters and trolleys that were available and which wou... See more

Company replied

Rated 5 out of 5 stars

Sarah today was an absolute dream. Not only did she help me but she saved me money and time and also she moved like an absolute professional. I really can't thank her enough. It's not often that sta... See more

Company replied


Company details

  1. Mobility Equipment Supplier

Written by the company

We are the largest independent mobility retailer with 47 retail stores throughout the UK. Shop online or visit one of our stores to see how we could help you today.


Contact info

  • Unit 22-23 Albert Square, WA8 6JW, Widnes, Cheshire, United Kingdom

  • 01513189327

4.7

Excellent

TrustScore 4.5 out of 5

44 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(44)

1,392 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sarah was outstanding and patient

Sarah was outstanding and patient
I got exactly what we needed because of her positive work ethic

March 13, 2026
Unprompted review
Eden Mobility - Widnes logo

Reply from Eden Mobility - Widnes

Thank you so much for your lovely feedback. We’re thrilled to hear that Sarah was able to help you. Her patience and positive work ethic truly shine through in everything she does, and it’s wonderful to know you got exactly what you needed because of her support.

We’ll be sure to pass your kind words on to her — they’ll mean a lot.
Warm regards,
Eden Mobility

Rated 5 out of 5 stars

Went to Widnes shop today Laurence and…

Went to Widnes shop today Laurence and Sarah as always was smiling and ready for a chat can't speak highly enough they are great.

March 6, 2026
Unprompted review
Eden Mobility - Widnes logo

Reply from Eden Mobility - Widnes

Thank you for sharing your experience. It’s wonderful to hear that Laurence and Sarah were, as always, smiling, welcoming, and ready for a chat. We really appreciate your kind words — they truly are fantastic
Warm regards,
Eden Mobility

Rated 5 out of 5 stars

I popped in today to buy a walking…

I popped in today to buy a walking stick for my mum. I was served by Sarah who has just started a new job there. She was brilliant, thankyou for your advice and to the manager (I think?) Both were lovely and listened to my requests and helped with advice I needed for my mum.
I will be back to purchase again due to their great customer service.
Thankyou

February 19, 2026
Unprompted review
Eden Mobility - Widnes logo

Reply from Eden Mobility - Widnes

Thank you so much for taking the time to share your experience. We’re delighted to hear that Sarah looked after you so well on your visit, especially as she’s just started with us. It’s wonderful to know her advice — along with the support from our manager — helped you find exactly what you needed for your mum.

We really appreciate your kind words and are thrilled you’d choose to return because of the service you received. Thank you again for your lovely feedback.
Warm regards,
Eden Mobility

Rated 5 out of 5 stars

Brilliant store

I have been in a fair few times to the widnes shop and met Lawrence he helped me pick out my new Electric wheel chair he talked me through absolutely every detail to make sure it was the right chair for me and made me feel very comfortable and welcome! im a 27 year old wheelchair user and he helped me feel alot more confident going in and getting my new chair and its changed my life for the better so thankyou Eden mobility and Lawrence at the widnes shop for being so helpful and working with my needs with out the process being overwhelming as im also autistic and things like this can be hard even though im adult so thankyou again!

January 21, 2026
Unprompted review
Eden Mobility - Widnes logo

Reply from Eden Mobility - Widnes

Thank you so much for your lovely feedback. It truly means a lot to hear how positive your experience has been. Lawrence will be absolutely delighted to know he made such a difference for you.

We’re really glad the process felt comfortable and supportive, and that your new electric wheelchair has already had such a positive impact on your life. Making sure every customer feels listened to, understood, and confident in their choices is exactly what we aim for, so your words mean the world.

Thank you for trusting Eden Mobility and for taking the time to share your experience. We wish you all the very best with your new chair and are always here if you need anything in the future.
Warm regards,
Eden Mobility

Rated 5 out of 5 stars

We visited Eden Mobility in Widnes…

We visited Eden Mobility in Widnes yesterday afternoon, we were seen to by a very nice young man who was very helpful ,and helped me make a good purchase which is a walk and rest rollator. Thank you young man sorry didn't get your name

December 20, 2025
Unprompted review
Eden Mobility - Widnes logo

Reply from Eden Mobility - Widnes

Thank you for your lovely review. We’re delighted to hear that our colleague provided such helpful service and assisted you in choosing your walk and rest rollator. We’ll be sure to pass on your kind words to the team. We truly appreciate your visit and your feedback.
Warm regards,
Eden Mobility

Rated 5 out of 5 stars

Helpful advice, brilliant service

Lawrence helped choose a fantastic electric wheelchair for my mum.. just to give her some of her own independence back, it's great to see.. so thankyou for all ur help and advice.
We also told Lawrence we were interested in a chair for mum to sit in comfortably at home. Lawrence explained about the need for mum to able to put her feet firmly on the floor and managed to find a chair suitable. Great attention to detail... 😉 full of advice 😉 listened and didn't push us to buy... brilliant service... 👏

December 2, 2025
Unprompted review
Eden Mobility - Widnes logo

Reply from Eden Mobility - Widnes

Thank you so much for sharing this wonderful feedback. We’re delighted to hear that Lawrence was able to help find the perfect electric wheelchair to give your mum more independence, and also a comfortable chair for use at home. It’s great to know his attention to detail and thoughtful advice made such a difference. We’ll be sure to pass on your kind words to Lawrence — he’ll be thrilled to know his support was appreciated. We’re proud to provide a service that listens and never pressures, and your comments mean a lot to us.
Warn regards,
Eden Mobility

Rated 5 out of 5 stars

Lawrence was amazing

Lawrence was amazing, not only was her very patient with the customer before us but then went on to show myself and my father that same patience. He was very knowledgeable, kind and understanding. Explaining all the differences on the chairs provided and answering all the questions we had. Will use Eden again.

November 8, 2025
Unprompted review
Eden Mobility - Widnes logo

Reply from Eden Mobility - Widnes

Thank you so much for your kind words! We’re delighted to hear that Lawrence provided such patient, knowledgeable, and thoughtful service to both you and your father. It’s wonderful to know he took the time to explain everything clearly and answer all your questions. We’ll be sure to share your feedback with him — it will mean a lot. We truly appreciate your support and look forward to welcoming you back to Eden again.
Warm regards,
Eden Mobility

Rated 5 out of 5 stars

Excellent service . Lots of choice.

Went to the widnes shop today to look for a multi position armchair for my mum. There was a number to choose from. Lawrence was extremely helpful, patient and knowledgeable about the different chairs. We have purchased one and potentially will be buying a second one. Would definitely recommend.

October 31, 2025
Unprompted review
Eden Mobility - Widnes logo

Reply from Eden Mobility - Widnes

That sounds like a fantastic experience! It’s great to hear that Lawrence provided such helpful and knowledgeable service—finding the right chair for a loved one can make all the difference. Glad you found one that works, and fingers crossed for that second purchase! Thanks for sharing your recommendation.
Warm regards,
Eden Mobility

Rated 5 out of 5 stars

My son in law took delivery of the air…

My son in law took delivery of the air pro power chair and the guy let him video how it worked which was great but the freedom I have found is unbelievable but it folds up into nothing and so so light my wife had no problem in lifting in and out of our hous e

October 22, 2025
Unprompted review
Eden Mobility - Widnes logo

Reply from Eden Mobility - Widnes

Thank you so much for sharing your experience! We're thrilled to hear how much freedom the Air Pro Power Chair has brought you — it’s amazing to know it’s made such a difference. The compact design and lightweight build really do make life easier, and it’s great that your wife found it so manageable too. We're glad the delivery team was helpful and informative — sounds like a smooth start to your journey with the chair!
Warm regards,
Eden Mobility

Rated 5 out of 5 stars

I wasn't feeling well and went in and…

I wasn't feeling well and went in and Lauance helped me feel safe and helped me with my needs. Lauance has helped me with my anxiety and confidence

October 17, 2025
Unprompted review
Eden Mobility - Widnes logo

Reply from Eden Mobility - Widnes

Thank you so much for sharing this heartfelt feedback. We're truly touched to hear how Laurance supported you during a difficult time. Creating a safe and understanding environment is at the heart of what we do, and it's wonderful to know that Laurance made such a positive impact on your well-being and confidence. We'll be sure to pass on your kind words — they’ll mean the world to him.
Warm regards,
Eden Mobility

Rated 5 out of 5 stars

Great friendly service

Jamie was very patient with my Mum when we came in to buy her a walking frame.

October 8, 2025
Unprompted review
Eden Mobility - Widnes logo

Reply from Eden Mobility - Widnes

That’s so lovely to hear—patience and kindness make all the difference, especially in moments like that. Jamie clearly went above and beyond to make your mum feel comfortable and supported. Thanks for sharing such a heartwarming experience!

Warm regards,
Eden Mobility

Rated 5 out of 5 stars

Excellent, Friendly Service

This was my first visit to this company. I found Lawrence and his team very helpful, knowledgeable and extremely friendly. They did not rush me and did not make me feel pressured to make a purchase. I would certainly recommend this company to anyone who requires any help or advice for disabled equipment.

July 17, 2025
Unprompted review
Eden Mobility - Widnes logo

Reply from Eden Mobility - Widnes

Hi Iain,

Thank you so much for your wonderful review!

We’re thrilled to hear that your first visit was such a positive experience. Lawrence and the team will be delighted to know their friendly, knowledgeable, and pressure-free approach made you feel comfortable and supported. We always aim to provide helpful advice and a welcoming environment, so it’s great to know we delivered on that.

Your recommendation means a lot to us — thank you again for your kind words!

Warm regards,
The Eden Mobility Team

Rated 5 out of 5 stars

OUTSTANDING IN EVERYWAY.This is a follow up review from my…

This is a follow up review from my first on & the quality of the 2 chairs we purchased from your Widnes store are outstanding in everyway, thanks Laurence. The delivery Company you use were also outstanding as were your 2 drivers Simon & Jay. May I please ask you to pass on our personnel thanks to all of the above & also to you as a Company. THANK YOU. KM

June 21, 2025
Unprompted review
Eden Mobility - Widnes logo

Reply from Eden Mobility - Widnes

Hi Kenneth,

Wow—what a wonderful follow-up! We're absolutely delighted that you're so pleased with your chairs and the service from Laurence, Simon, Jay, and our delivery team. Your kind words will be passed on to everyone involved—they’ll be thrilled to hear them. Thank you for your continued trust in Eden Mobility!

With sincere thanks,
The Eden Mobility Team

Rated 5 out of 5 stars

First time buy.

Visited the store today to look for my Father-in-law to get a mobility scooter. Laurence did an assesment of what his needs and health required and showed us the most suitable. He also then let him have a try and thoroughly explained the operation of the scooter. Whilst going through the order having a general chit chat aswell was lovely. It's our first time looking to purchase a mobility scooter and it was made very easy thanks to Laurence.

June 30, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Service from Tom at Widnes Store

Visited the new Widnes store with my elderly mum who was looking for a new scooter. We were warmly welcomed by Tom, the manager, who provided fantastic service from start to finish. He was caring, patient, and incredibly knowledgeable, which really helped put my mum at ease as she was quite nervous. Tom made the whole experience comfortable and stress-free. He’s a real asset to the company. We would definitely recommend visiting Tom—he really goes the extra mile. We’ll also be attending his Thursday coffee morning

May 3, 2025
Unprompted review
Rated 5 out of 5 stars

Great sales service

Went to see a mobility scooter in the new shop in Widnes. Was seen by Tom Callan and he was brilliant, showed me the Genie Ultra lightweight and after a demonstration and a lot of talking I decided to purchase one. Tom was really patient with me explaining as much as I wanted to know, he even took it to the car for me to see if it will fit in the boot. It’s good to know if I have any more questions or a problem he’s really handy to get to. Great sales service. Would recommend anyone to go and see him

May 3, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look