Paid for standard delivery but the parcel arrived the next day! Well packed keeping the items in good order. We have been ordering the IT's Your Move booklets produced by Scripture Union for many year... See more
Company replied
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Review summary
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Ordered a mug for my husband for Fathers Day which looked fine but leaked when used for the first time. A hairline crack could be seen after using hot water to make coffee. Contacted customer service... See more
Company replied
This company went above and beyond. After a real problem with the delivery company I contacted them and was sent a replacement with a more reliable delivery service (R.M.) with no awkward questions. T... See more
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I had a problem with the delivery of my order, it disappeared into the ether known as In-Post. I contacted Eden, explaining the situation and they really went above and beyond by re-issuing my order,... See more
Company replied
Company details
Written by the company
Eden.co.uk your one-stop-shop for Christian resources.
Contact info
United Kingdom
- www.eden.co.uk
4.8
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Reply from Eden.co.uk
Hi AW,
Thanks for your custom and your review.
We really appreciate your feedback.
Rich - Eden Customer Service Team
Reply from Eden.co.uk
Hi Debbie,
Thank you for leaving us feedback.
We appreciate you choosing Eden!
Rich - Eden Customer Service Team
Really quick
Really quick - even with free postage. Well packaged, so when our parcel was dropped over our gate as we were out, contents were fine.
July 7, 2026
Reply from Eden.co.uk
Hi Ruth,
Thank you for leaving us feedback.
We appreciate you choosing Eden!
Rich - Eden Customer Service Team
Reply from Eden.co.uk
Hi Rosemary,
Thanks for your order and for reviewing your experience with Eden.
We really appreciate your feedback.
Rich - Eden Customer Service Team
This company went above and beyond
This company went above and beyond. After a real problem with the delivery company I contacted them and was sent a replacement with a more reliable delivery service (R.M.) with no awkward questions. The item arrived today and it is beautiful. Based on this purchase/experience I cannot recommend this company highly enough.
July 7, 2026
Reply from Eden.co.uk
Hi Matt,
Thanks for ordering with Eden and taking the time to leave a review.
We really appreciate your feedback.
Rich - Eden Customer Service Team
Reply from Eden.co.uk
Hi Valerie,
Thanks for your custom and your review.
We really appreciate your feedback.
Rich - Eden Customer Service Team
Reply from Eden.co.uk
Hi Danielle
Thanks for your order and for reviewing your experience with Eden.
We really appreciate your feedback.
Chad- Eden Customer Service Team
Received with thanks
My experience with Eden after their good communication and ready to sort out any issues, gives me trust in some decent company's out there, iv received my book and am so pleased with their help their constant communication and how they sort out any issues , a trusted company I'd say deffinetly ,would deffinetly reccomend.
June 30, 2026
Reply from Eden.co.uk
Hi Ellen
Thanks for your custom and your review.
We really appreciate your feedback.
Sorry to hear the parcel never turned up. Our records and proof of delivery show that it was delivered on the 3rd July in line with the estimated delivery dates we gave you. We'll look into this and email you directly in the next ten minutes
Chad - Eden Customer Service Team
Books were competitively priced and…
Books were competitively priced and arrived quickly
July 7, 2026
Reply from Eden.co.uk
Hi Sarah
Thank you for your order and for reviewing your experience with Eden. We really appreciate your feedback.
Donna - Eden Customer Service Team
Reply from Eden.co.uk
Hi Oyekunle
Thanks for your custom and your review.
We really appreciate your feedback.
Chad - Eden Customer Service Team
Large print and good quality
Great quality paper and binding although with much fewer illustrations than my Sunrise edition, perhaps due to space constraints. But very well appreciated by the recipient. My only disappointment was that it arrived unprotected in a cardboard box therefore had a slight dent on the spine and corner as the Bible was able to slide around unprotected several inches during transit. I will contact Eden about this as packaging should have been better, especially as it was a gift.
I've been invited to edit my review - perhaps then it will appear on the website. I'm glad you appreciate my positive review but the issue with the packaging was not acknowledged. AI generated response possibly.
July 2, 2026
Reply from Eden.co.uk
Hi Chris,
Thank you for leaving us feedback.
We appreciate you choosing Eden!
Rich - Eden Customer Service Team
Brilliant
I always have a great experience with Eden. However, this time the experience was fantastic. order placed and delivered within 7 days. Brilliant
July 3, 2026
Reply from Eden.co.uk
Hi Paul,
Thanks for your order and for reviewing your experience with Eden.
We really appreciate your feedback.
Rich - Eden Customer Service Team
Reply from Eden.co.uk
Hi Carol,
Thanks for ordering with Eden and taking the time to leave a review.
We really appreciate your feedback.
Rich - Eden Customer Service Team
Reply from Eden.co.uk
Hi Alison,
Thanks for your custom and your review.
We really appreciate your feedback.
Rich - Eden Customer Service Team
Reply from Eden.co.uk
Hi Elizabeth,
Thanks for your custom and your review.
We really appreciate your feedback.
Rich - Eden Customer Service Team
Prompt service and delivery of nlt…
Prompt service and delivery of nlt bible in giant print. Lovely to be able to read God's word with ease as my eyes deteriorate in function in older age
June 25, 2026
Reply from Eden.co.uk
Hi Ken,
Thank you for leaving us feedback.
We appreciate you choosing Eden!
Rich - Eden Customer Service Team
Easy delivery on time delivered in tact.
July 2, 2026
Reply from Eden.co.uk
Hi Jennifer,
Thanks for your order and for reviewing your experience with Eden.
We really appreciate your feedback.
Rich - Eden Customer Service Team
My parcel arrived right on time I have…
My parcel arrived right on time I have always been a customer of Eden and found them excellent to deal with and will have no hesitation in continuing dealing with them and the postings have always been excellent,Thank you, Jenny. 👍🏻👍🏻
July 2, 2026
Reply from Eden.co.uk
Hi Jenny,
Thanks for ordering with Eden and taking the time to leave a review.
We really appreciate your feedback.
Rich - Eden Customer Service Team
Book arrived quickly once the mix up…
Book arrived quickly once the mix up had been sorted out. Had to use Google to get a number in order to speak to a person. Would help if contact numbers we’re on your website.
July 2, 2026
Reply from Eden.co.uk
Hi Janet,
Thanks for your custom and your review.
We really appreciate your feedback.
Rich - Eden Customer Service Team
Looking for a bible
I found the bible I wanted and it was delivered quicker than expected.
July 1, 2026
Reply from Eden.co.uk
Hi Susan,
Thanks for your custom and your review.
We really appreciate your feedback.
Chad - Eden Customer Service Team
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