Eden & Willow Reviews 242

The tea pot delivered was broken, however they delivered a new tea pot. Though it got delayed due to the delivery issue, the new tea pot is good and really useful.

First-time purchase. The round metal serving tray with wooden base (34 cm) arrived fast.
Really happy with this service especially customer service team.

My first handbag vase didn’t arrive as the delivery company didn’t take enough care I was very upset as I thought that was it there wouldn’t be any more available. Contacted E & W who were extremely helpful and within 5 days my new one was delivered🥰absolutely delighted and it’s just beautiful. Thanks again Eden & Willow

High quality glasses, great price and very quick delivery. Highly recommended company.

I highly recommend this company, such a pleasure to deal with. Items are excellent and staff are very friendly and helpful. I will be buying more from them in the future.

Could not fault the quality of the products ordered or the price, but the most impressive thing was order to delivery in under 24 hours, excellent especially at this time of year. Also the politeness, and positivity shown by customer service. Well worth taking a look at the website.

Purchased a glass bag vase, absolutely beautiful. Needs to be seen to be fully appreciated. Would highly recommend. Excellent packaging so arrived safely. Have a look at the site.

Ordered glass handbag vase beautiful product but sadly had a crack The customer service was excellent quick and super efficient without any stress at all
I will certainly be recommending this company to friends and family and would recommend the company
Thank you Eden and willow

I received my item without issue, but when I wanted to return it, things could have been easier.

I had to reach out via email before full instructions were provided. The return postage itself was easily arranged via Evri.

Contact from the company was a bit weird. I received an email on Sunday night (the day before a Bank Holiday) asking me to provide tracking details so that the return could be organised "more smoothly". I provided the tracking number and pointed out that the tracking showed it had already been delivered. I was told that (obviously) the warehouse would not be open again until after the Bank Holiday weekend and that a refund would not be issued until the return could be checked manually. Therefore not really sure why staff are emailing at 21:30 on a Sunday asking for tracking information.

Excellent service, items arrived very quickly and all items were exactly as shown.

Brilliant service from Eden and Willow. I received a chipped vase out of the 3 I received and offered either partial or exchange. I volunteered for exchange and they told me I can keep the vase and they would send another out.

Customer service was really great. They had responded very quickly for the query and resolved it. Thanks Soroush.

I had a great experience on customer service , my rice container came broken and on next day I already receive a new one to replace. I really appreciate the service and I extremely recommend this company

Items arrived quickly and were exactly as expected. Unfortunately one jar was broken but customer services responded quickly to my email and sent a replacement out on the same day. The items are good value.

Excellent customer service. Placed an order Tuesday evening. Order was dispatched Wednesday morning before my kids even left the house for school! Items were packed well and with care. All glassware were still in great condition and very Beautiful.

Great product and great company to deal with. Went the extra mile to ensure customer satisfaction. Thankyou

After raising a query with received item, they responded promptly and were very helpful in resolving by sending another item. The second item was received very quickly and was perfect, so much so we actually ordered another one. The item is beautiful and lovely for a present as was intended.

Extremely professional and such a lovely company to liaise with.
Gorgeous products and super speedy service with extremely prompt and polite customer service support.
Would thoroughly recommend to purchase from this company.
Thank you so much and well done you!🤩

Tried 10 time to check out for an item on the website, no joy at all. Brought same item off amazon.

Lovely glassware, I’m really pleased with my purchase and the customer service.