I was having trouble changing my supplier online. My application was rejected due to my gas meter was not reading half hourly. This was changed after talking to my existing supplier. Then contacted a... See more
Company replied
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Review summary
Based on reviews, created with AI
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Based on these reviews
With the help of Collette We paid off our existing ballance, then Collette took us through everything step by step explaining what we had to do. We were changing from a standard variable rate tariff... See more
Company replied
Meter issues and replacement needed. In short EDF sent an engineer and replaced the meter within 30 minutes (when the SLA was 2+ hours). Excellent customer experience from start to finish. It was a... See more
Company replied
I needed to call EDF twice this week regarding my tariff and checking options, on both occasions it was easy to get through, simple option choices and only needing to hold for a minute or two to actua... See more
Company replied
Company details
Written by the company
We generate around one fifth of the UK's electricity and employ around 15,000 people. We supply electricity and gas to thousands of residential and business customers, making us one of the UK's biggest energy suppliers. Sign up as an EDF customer and unlock exclusive offers to help you save even more cash and carbon!
Contact info
United Kingdom
- hello@edfenergy.com
- www.edfenergy.com
Save cash and carbon with EDF
4.8
Excellent
217K reviews
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Excellent service
The initial person i spoke was n8ghtmare, gave me totally incorrect info. However Lyndsey is great she finally sorted me out. Thanks
April 24, 2026
Reply from EDF
Hi Si, We appreciate your feedback. We are happy Lyndsey was able to help you. We'll address the initial issue to ensure accurate information is provided going forward. Thanks, Heidi
Great experience I appreciate for the…
Great experience I appreciate for the services.
April 24, 2026
Reply from EDF
Hi! We appreciate your positive feedback and we are so glad you had a great experience with our services. Thank you for your review! Sy⚡
Reply from EDF
Hi Samantha! We are happy to hear that you had such a wonderful experience with Charlie. Thank you for your positive feedback; it means a lot to us. 🙂 Sy⚡
Great communication
Great communication. Solved my querie effectively Call handler was effect and friendly.
April 23, 2026
Reply from EDF
Hi Peter, we appreciate your positive feedback and 5-star rating! We're happy to hear that Kyle's communication was great and your query was solved effectively with a friendly handler. Many thanks, Sy⚡
Our issue was dealt with quickly and…
Our issue was dealt with quickly and without any problems.
April 24, 2026
Reply from EDF
Hi Mr Colvill, we appreciate your positive feedback and are so glad that we could resolve your issue quickly and efficiently! Thanks for sharing. Many thanks, Sy⚡
did not have to listen to boring for up…
did not have to listen to boring for up to 45min to speak to a Humam.(Jill was most simphathetic ) Realy Well Done
April 24, 2026
Reply from EDF
Hi Peter, we're happy to hear that you connected with someone helpful quickly. We appreciate your feedback and are glad you had a positive experience with Jill! Many thanks, Sy⚡
Reply from EDF
Hi Sam, we appreciate you sharing your positive experience with us! We're so glad we could help and that you found our team knowledgeable. Many thanks, Sy⚡
Reply from EDF
Hi John, we appreciate you sharing your feedback with us. We are so happy to hear that Nkiruka was cooperative during your call. Many thanks, Sy⚡
Sheena was so nice
Sheena was so nice. She made me feel at ease.
We sorted out the reason I had rang.
She is definitely an asset to your company.
April 24, 2026
Reply from EDF
Hi Judith, we're so glad to learn that Sheena's service made you feel at ease and that we sorted out your reason for contacting us. We appreciate your kind words and 5-star rating! Many thanks, Sy⚡
Susan was very polite efficient &…
Susan was very polite efficient & sorted my problem very quickly Sent a new invoice the next day
Very happy customer
April 24, 2026
Reply from EDF
Hi Andy, we appreciate your positive feedback and 5-star rating! We're so glad to learn that Susan was polite, efficient, and quickly resolved the issue. Many thanks, Sy⚡
Very helpful and kind with my mother…
Very helpful and kind with my mother who is currently in hospital, thank you for your help.
April 24, 2026
Reply from EDF
Hi Dawn! We appreciate your positive feedback and 5-star rating! We're so glad to hear that you found our service helpful and kind during this difficult time. Sy⚡
Chris is a credit to EDF
Chris is a credit to EDF. He had a cheerful manner but dealt with my enquiry with professionalism and total efficiency. As soon as I finished the call emails were in my inbox confirming the actions he had completed. Highly impressive. Thank you Chris.
April 24, 2026
Reply from EDF
Hi Tessa, we appreciate you taking the time to share your feedback. We're happy to hear that your enquiry was dealt with professionally and efficiently by Chris and that you received prompt confirmation. Many thanks, Sy⚡
Lloyd-13F
Lloyd-13F was most polite and helpful on the phone regarding changing my electricity tariffs . It was made simpler by her explanations etc .
April 24, 2026
Reply from EDF
Hi, we appreciate your positive feedback and the five-star rating! We're happy to learn that Lloyd was polite and helpful when changing your electricity tariffs.
Many thanks, Sy⚡
Customer service was excellent Joanna…
Customer service was excellent Joanna helped me with my query and was very helpful and polite. Thank you
April 24, 2026
Reply from EDF
Hi! We appreciate your positive feedback and 5-star rating! We're happy to hear that Joanna was excellent, helpful, and polite in resolving your query! 🙂 Many thanks, Sy⚡
Reply from EDF
Hi Andrew, we appreciate your positive feedback and are so glad that our excellent service met your expectations, with everything explained perfectly. Sy⚡
The guy i spoke to was excelent
The guy i spoke to was excelent, took me through everything, was patient and extremely helpful.
April 24, 2026
Reply from EDF
Hi Harley, we appreciate you sharing your experience! We're so happy to hear that the assistance you received was helpful and that Shaffy was patient and thorough. Many thanks, Sy⚡
Reply from EDF
Hi Rebekah, we appreciate you sharing that Brandon was helpful and polite! It is great to receive your fantastic feedback and we thank you. Many thanks, Sy⚡
Reply from EDF
Hi, we are so happy to hear that you are pleased with our services! Thank you for your positive feedback; it means a lot to us. Many thanks, Sy⚡
Helpful agent
April 24, 2026
Reply from EDF
Hi Sue thanks for your kind words and 5* review! Many thanks, Sy⚡
I had a problem with my gas top up and …
I had a problem with my gas top up and Patricia the lady i spoke to was so kind and helpful and sorted it out very quickly she also gave me information about future help i might need (she was fantastic) 👍
April 24, 2026
Reply from EDF
Hi Colin, we appreciate you sharing your feedback! We're so glad to learn that Patricia was helpful, resolving the gas top-up issue quickly and providing useful information. Sy⚡
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