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EDF Reviews 217,486

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TrustScore 5 out of 5

4.8

Energy Supplier
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, politeness, and efficiency, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting that agents are patient, understanding, and resolve issues swiftly. The service provided is often described as excellent, with consumers appreciating the quick response times and the ease of getting through to a real person. However, some customers also noted occasional difficulties with contacting the company, experiencing rude advisors, or a lack of coordination between teams, leading to repeated explanations and unresolved issues.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being polite,... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the politeness, helpfulness, and... See more

Service

Consumers generally express satisfaction with the service received. Many reviewers highlight the efficiency,... See more

Response time

People report positive experiences with response times. Customers consistently praise the prompt and speedy... See more

Customer communications

Customers consistently note ambiguous experiences with contact. Many reviewers praise the helpfulness of... See more

Based on these reviews

Rated 5 out of 5 stars

I was having trouble changing my supplier online. My application was rejected due to my gas meter was not reading half hourly. This was changed after talking to my existing supplier. Then contacted a... See more

Company replied

Rated 5 out of 5 stars

With the help of Collette We paid off our existing ballance, then Collette took us through everything step by step explaining what we had to do. We were changing from a standard variable rate tariff... See more

Company replied

Rated 5 out of 5 stars

Meter issues and replacement needed. In short EDF sent an engineer and replaced the meter within 30 minutes (when the SLA was 2+ hours). Excellent customer experience from start to finish. It was a... See more

Company replied

Rated 5 out of 5 stars

I needed to call EDF twice this week regarding my tariff and checking options, on both occasions it was easy to get through, simple option choices and only needing to hold for a minute or two to actua... See more

Company replied

Company details

  1. Energy Supplier
  2. Electric Utility Company
  3. Gas Company
  4. Green Energy Supplier

Written by the company

We generate around one fifth of the UK's electricity and employ around 15,000 people. We supply electricity and gas to thousands of residential and business customers, making us one of the UK's biggest energy suppliers. Sign up as an EDF customer and unlock exclusive offers to help you save even more cash and carbon!

Contact info

Save cash and carbon with EDF

Explore our tariffs

4.8

Excellent

TrustScore 5 out of 5

217K reviews

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Rated 5 out of 5 stars

Liza was fantastic throughout the whole…

Liza was fantastic throughout the whole process she was clear and committed throughout making me feel safe and understood.
With follow up calls and emails
My problem was resolved with out any stress and I had my gas back on with in the day only with the help from liza so thank you for an amazing job. Great customer service from her she also sent my card the correct way with the money owed I was chasing and checked everything worked so I wouldn’t be with out.
Thanks Gemini

April 24, 2026
Rated 4 out of 5 stars

Your lady,Karen was very helpful and…

Your lady,Karen was very helpful and the regulationary chat wasnt too boring ! June or July is the big day for price- hikes , so publicise Fixed Tariffs as often as possible,please
Nik Soane....

April 24, 2026
Rated 5 out of 5 stars

Customer service experience - Rem

Rem was really helpful in answering all my questions and took the corrective decision to resolve my queries. All the queries raised to her were actioned and hopefully will be resolved in few weeks time

April 20, 2026
Rated 2 out of 5 stars

Switching has not been hassle free

So far the switching experience has been very disappointing. Lots of things discussed in initial call not happened or set up correctly. Disappointed I have had to contact you twice to resolve matters.
After promised call backs etc, not happening, when I originally wanted to switch I should have seen those as a red flag and walked away..🤦🤦

April 20, 2026

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