Edinburgh Gin Reviews 765

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delicious and high-quality gin products, often highlighting the wide selection and unique flavors available. The ordering process is frequently described as easy and straightforward, with many appreciating the convenience of online purchasing and the excellent value. Reviewers also commend the fast and reliable delivery service, noting that items arrive well-packaged and often with complimentary gifts, making the overall experience very satisfying. However, some customers experienced issues with delivery, citing delays or missed attempts by the postal service, despite having rescheduled or confirmed delivery times. Additionally, a few people found the engraving on personalized bottles to be too small and difficult to read, which diminished the intended impact of the gift.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the delicious taste and high quality... See more

Delivery service

People report positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Order

Reviewers highlight positive aspects of order, often praising the ease of the ordering process and the quick... See more

Quality

Reviewers mention positive feedback about quality, consistently praising the products as delicious and... See more

Service

Clients share positive opinions on service, with many reviewers consistently highlighting the first-class and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am so delighted to be able to order online from the Edinburgh gin distillery! The best gin there is and now I can order their whole range directly rather than limited to what’s available locally! I’... See more

Company replied

Rated 5 out of 5 stars

A little taste of Scotland has revived me:-) As a Scot living in London I'm delighted to support the home team as it were. But aside from any national bias, this is just superb gin (I'm old school an... See more

Company replied

Rated 5 out of 5 stars

I loved this item as a gift, my friend was really pleased with it. The engraving was great little addition too since it was a gift. My only comment and it wasn’t Edinburgh Gin fault was that Royal... See more

Company replied

Rated 5 out of 5 stars

Great product (although a free gift which was part of the order was missing) Couldn’t fault customer service- They dealt with the error swiftly and the free gift arrived a few days later. Will de... See more

Company replied


Company details

  1. Distillery
  2. Alcohol Store
  3. Alcoholic Beverage Wholesaler

About Edinburgh Gin

Written by the company

About Edinburgh Gin

Born in 2010, Edinburgh Gin is distilled in the heart of Scotland’s capital city.

We take inspiration from the wonder-filled city that is our name’s sake – a captivating city of contrasts and harmony that blends historic tradition with contemporary creativity, city pride with world citizenship, nature and the urban environment. We began with our Classic, a world class London Dry, which became the foundation for a series of expressions that led the flavoured gin revolution, pushing boundaries and breaking down conventions.

Our gins represent one of the most varied and vibrant range of gins in the world.


Contact info

4.9

Excellent

TrustScore 5 out of 5

765 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Easy to order a great brand at such a…

Easy to order a great brand at such a reasonable price with great packaging & quality delivered

March 11, 2026
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Reply from Edinburgh Gin

Thank you so much for your lovely feedback, we’re delighted to hear ordering was easy and that you enjoyed the quality, packaging, and value of our gin. It’s always a joy to know our bottles arrived beautifully and ready to be enjoyed.
Wishing you a wonder‑filled day!
The Edinburgh Gin Team

Rated 5 out of 5 stars

I loved this item as a gift

I loved this item as a gift, my friend was really pleased with it. The engraving was great little addition too since it was a gift.

My only comment and it wasn’t Edinburgh Gin fault was that Royal Mail didn’t deliver my parcel for 3 days, the first two they claimed they tried to deliver but I was home both times. I’ve since learnt that they don’t have enough time to deliver all of the parcels so a number are returned to the depot

March 4, 2026
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Reply from Edinburgh Gin

Thank you so much for taking the time to share your lovely feedback Sarah, we’re absolutely delighted to hear your gift went down such a treat! The engraving really does add that extra sprinkle of magic, so it’s wonderful to know it made the present even more special for your friend.
We’re sorry to hear about the hiccup with the delivery, while we’re glad it wasn’t down to us, we completely understand how frustrating that must have been, especially when you’re eagerly awaiting a gift. Thank you for your patience and understanding, and for still sharing such kind words about your experience overall.
We hope your friend enjoys every last drop, and we’d love to welcome you back for another gift-worthy treat in the future.
Wishing you a wonder‑filled day!
The Edinburgh Gin Team

Rated 5 out of 5 stars

Excellent Gin tour

Excellent Gin tour, very interesting and a knowledgeable guide. The tasting experience with explanations of the botanicals helped to explain why some gins stand out. Excellent shop and staff all very friendly, would recommend.

February 6, 2026
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Reply from Edinburgh Gin

Thank you so much for sharing such a wonderful review David!
We’re delighted to hear that you enjoyed your Edinburgh Gin tour and found it both interesting and informative. Our guides love bringing the story of our gins to life, so it’s a real joy to know their passion and botanical know-how helped explain what makes certain gins truly stand out. And of course, we’re thrilled you enjoyed the tasting experience, our shop, and the warm welcome from the team, that means the world to us
Thank you for the recommendation, and we hope to welcome you back for another flavour-filled visit before long.
Wishing you a wonder-filled day!
The Edinburgh Gin Team

Rated 5 out of 5 stars

Fantastic night out

Very knowledgeable staff. Fantastic range of experiences to choose from. Never fails to impress and great for any occasion. Amazing and unique way to spend Valentine's Day.

February 14, 2026
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Reply from Edinburgh Gin

Thank you so much for this fabulous feedback Margaret!
We’re absolutely delighted to hear that you had such a fantastic night out with us. Knowing that our knowledgeable team, wide range of experiences, and warm atmosphere never fail to impress truly means the world. It’s especially lovely to hear that you chose to spend Valentine’s Day with us, what a wonderfully unique way to celebrate
Thank you for recommending us and for sharing your experience. We’d love to welcome you back again, whatever the occasion may be.
Wishing you a wonder-filled day!
The Edinburgh Gin Team

Rated 5 out of 5 stars

Had a lovely experience at Edinburgh…

Had a lovely experience at Edinburgh gin tour Alice or guide was very passionate and very informative. The tasting room was great and it was good to try different flavours and learn how to mix tonics that suited the flavour.

February 27, 2026
Unprompted review
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Reply from Edinburgh Gin

Thank you so much for sharing your lovely experience with us Sharon!
We’re absolutely delighted to hear that you enjoyed the Edinburgh Gin tour, and it’s especially wonderful to know that Alice made such an impression. Her passion and knowledge really shine through, and we’ll be sure to pass along your kind words to her
It’s great to hear you loved the tasting room too, exploring different flavours and learning how to perfectly pair tonics is all part of the magic, and we’re so pleased you enjoyed discovering what works best with each gin. Thank you for taking the time to let us know about your visit.
Wishing you a wonder-filled day!
The Edinburgh Gin Team

Rated 5 out of 5 stars

Easy to browse and order

Easy to browse and order, came packed carefully which was great and appreciated the little gin gift too! Will definitely order again when i run out!

February 14, 2026
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Reply from Edinburgh Gin

Lawrence we’re absolutely delighted to hear how easy you found browsing and ordering and even more pleased that everything arrived safely nestled inside its packaging. That little gin gift is our way of adding a sprinkling of extra joy, so it’s lovely to know it was appreciated!
Thank you for sharing such kind feedback, and we’ll be ready and waiting to welcome you back whenever your gin shelf starts to look a little bare again.
Wishing you a wonder‑filled day!
The Edinburgh Gin Team

Rated 5 out of 5 stars

Great flavours

Great flavours, speedy delivery - will definitely be buying more!

December 30, 2025
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Reply from Edinburgh Gin

We’re so pleased to hear you’ve been enjoying the flavours Debbie, that’s music to our ears! Knowing your order arrived swiftly and left you already planning your next bottle truly makes our day.
Thank you for sharing your lovely feedback, and we can’t wait to welcome you back for many more flavour‑filled moments.
Wishing you a wondrous day!
The Edinburgh Gin Team

Rated 5 out of 5 stars

As usual products are really nice and…

As usual products are really nice and well packaged for delivery

November 14, 2025
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Reply from Edinburgh Gin

Thank you so much for sharing your feedback with us Linda! It’s wonderful to hear that your recent order arrived beautifully packaged and just as lovely as expected. We take great care with every delivery, so knowing this shines through truly makes our day.
Wishing you a wonderous day!
The Edinburgh Gin Team

Rated 5 out of 5 stars

Excellent gin

Excellent gin, lovely wrapping and flavour. Was a gift and very well received.

Good communication when needed. Review updates to reflect some information not at hand at the time for first review.
Very happy, would recommend

January 8, 2026
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Reply from Edinburgh Gin

Hi Carolyn, We have contacted you by email as we want all our customers to have the best experience with our products and services.

Rated 5 out of 5 stars

Ghin Ghin!

I enquired about the availability of a particular flavour gin liqueur. The response was speedy and friendly, and when I ordered said bottles I received them the next day. Fantastic service!

January 20, 2026
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Reply from Edinburgh Gin

Ghin ghin indeed!
Thank you so much for your wonderful words Carolyn, we’re absolutely delighted to hear that our team could help you track down that special flavour and that your bottles arrived at lightning speed!
Providing friendly, thoughtful service (with a dash of gin‑spired joy) is what we love most, so it’s a real pleasure to know everything came together so perfectly for you.
Wishing you a wonder‑filled day!
The Edinburgh Gin Team

Rated 5 out of 5 stars

Ordered online as purchased products…

Ordered online as purchased products when up in Edinburgh last year and wanted to buy some more. So happy with Edinburgh gin, it was easy to place an order and it arrived really quick. So happy

January 17, 2026
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Reply from Edinburgh Gin

Thank you so much for your lovely review Sarah!
It’s wonderful to hear that your Edinburgh adventure last year inspired a little top‑up order and even more wonderful that everything arrived swiftly and smoothly. We’re absolutely delighted to have brought a splash of Edinburgh cheer back to your doorstep!
If you ever need help finding a new favourite or pairing something perfectly, we’re always here with a smile and a swirl of gin‑soaked inspiration.
Wishing you a wonder‑filled day!
The Edinburgh Gin Team

Rated 5 out of 5 stars

Quick easy ordering

Quick easy ordering, fast well packaged delivery

December 30, 2025
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Reply from Edinburgh Gin

Thank you Fiona for your 5 star review! We’re absolutely delighted to hear that your Edinburgh Gin order arrived quickly, easily, and beautifully packaged. We always aim to make the whole experience feel as smooth and joyful as a perfectly poured G&T, so your kind words truly made our day.
Wishing you a wonderfull day!
The Edinburgh Gin Team.

Rated 5 out of 5 stars

Lovely Liqueurs

Delicious stuff, I got the black forest gateau and plum/vanilla gin liqueurs and they were much loved

December 24, 2025
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Reply from Edinburgh Gin

Thank you for your 5 stars and lovely feedback! We are delighted to hear how much you loved our liqueurs!
Kind Regards,
The Edinburgh Gin Team.

Rated 5 out of 5 stars

Quick delivery and gorgeous tasting gin

Quick delivery and gorgeous tasting gin

December 24, 2025
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Reply from Edinburgh Gin

Thank you for your 5 stars and wonderful review Donna! We are delighted you are happy with our service and products.
Wishing you a lovely day,
The Edinburgh Gin Team.

Rated 5 out of 5 stars

Great product.

Great product.
Swift delivery

December 18, 2025
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Reply from Edinburgh Gin

Thank you for your 5 stars and lovely feedback Jayne!
Wishing you a lovely day,
The Edinburgh Gin Team.

Rated 5 out of 5 stars

Extremely helpful

Extremely helpful, efficient, timely.

December 23, 2025
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Reply from Edinburgh Gin

Thank you so much for your kind words! We’re thrilled to hear you found our service extremely helpful, efficient, and timely, that’s exactly what we strive for.
Wishing you a wonder filled day!
The Edinburgh Gin Team

Rated 5 out of 5 stars

Great selection of gins with delicious…

Great selection of gins with delicious descriptions of each gin, easy to order and the gin was a very well appreciated Christmas present for my sister and brother-in-law. I had tried Edinburgh gin in a local pub and loved it so knew they would. I may well treat myself soon.

December 21, 2025
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Reply from Edinburgh Gin

Thank you so much for your wonderful review! We’re delighted you found the perfect gift for your sister and brother-in-law and that it was so well received.
Wishing you a lovely day!
The Edinburgh Gin Team.

Rated 5 out of 5 stars

Afternoon Cocktails

Friendly welcoming staff
Lovely relaxing atmosphere
Great cocktails

November 30, 2025
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Reply from Edinburgh Gin

Thank you for your review and 5 stars Janette. We are delighted you enjoyed visiting us in our bar, it’s wonderful to know the cocktails were a highlight too! We’d love to welcome you back to Edinburgh Gin for more wonder-filled moments.
Many Thanks,
The Edinburgh Gin Team.

Rated 5 out of 5 stars

Reasonably priced & quick delivery

Was able to get the gin that my friend loves. Reasonably priced. Quick delivery and well packaged so no damage. This is my second purchase from Edinburgh Gin.

December 9, 2025
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Reply from Edinburgh Gin

Thank you Sam for your kind review and 5 stars. We are delighted you are a returning customer, thank you for your support!
Wishing you a lovely day!
The Edinburgh Gin Team.

Rated 5 out of 5 stars

Easy to order and delivered in a day

Easy ordering process. Little extra gifts included. Well packaged and delivered in one day by Royal Mail. Plus great gin.

December 20, 2025
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Reply from Edinburgh Gin

Thank you so much for your wonderful review! We’re thrilled to hear your order was a breeze and that those little extra gifts brought a smile. A speedy delivery and beautifully packaged gin are exactly what we aim for and we’re delighted you enjoyed every detail!
Many Thanks,
The Edinburgh Gin Team.

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