Edinburgh Gin Reviews 765

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delicious and high-quality gin products, often highlighting the wide selection and unique flavors available. The ordering process is frequently described as easy and straightforward, with many appreciating the convenience of online purchasing and the excellent value. Reviewers also commend the fast and reliable delivery service, noting that items arrive well-packaged and often with complimentary gifts, making the overall experience very satisfying. However, some customers experienced issues with delivery, citing delays or missed attempts by the postal service, despite having rescheduled or confirmed delivery times. Additionally, a few people found the engraving on personalized bottles to be too small and difficult to read, which diminished the intended impact of the gift.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the delicious taste and high quality... See more

Delivery service

People report positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Order

Reviewers highlight positive aspects of order, often praising the ease of the ordering process and the quick... See more

Quality

Reviewers mention positive feedback about quality, consistently praising the products as delicious and... See more

Service

Clients share positive opinions on service, with many reviewers consistently highlighting the first-class and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am so delighted to be able to order online from the Edinburgh gin distillery! The best gin there is and now I can order their whole range directly rather than limited to what’s available locally! I’... See more

Company replied

Rated 5 out of 5 stars

A little taste of Scotland has revived me:-) As a Scot living in London I'm delighted to support the home team as it were. But aside from any national bias, this is just superb gin (I'm old school an... See more

Company replied

Rated 5 out of 5 stars

I loved this item as a gift, my friend was really pleased with it. The engraving was great little addition too since it was a gift. My only comment and it wasn’t Edinburgh Gin fault was that Royal... See more

Company replied

Rated 5 out of 5 stars

Great product (although a free gift which was part of the order was missing) Couldn’t fault customer service- They dealt with the error swiftly and the free gift arrived a few days later. Will de... See more

Company replied


Company details

  1. Distillery
  2. Alcohol Store
  3. Alcoholic Beverage Wholesaler

About Edinburgh Gin

Written by the company

About Edinburgh Gin

Born in 2010, Edinburgh Gin is distilled in the heart of Scotland’s capital city.

We take inspiration from the wonder-filled city that is our name’s sake – a captivating city of contrasts and harmony that blends historic tradition with contemporary creativity, city pride with world citizenship, nature and the urban environment. We began with our Classic, a world class London Dry, which became the foundation for a series of expressions that led the flavoured gin revolution, pushing boundaries and breaking down conventions.

Our gins represent one of the most varied and vibrant range of gins in the world.


Contact info

4.9

Excellent

TrustScore 5 out of 5

765 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great product

Great product, really well packaged. Great value for money.

December 3, 2024
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Reply from Edinburgh Gin

Thank you for your 5 star review! The Edinburgh Gin Team.

Rated 5 out of 5 stars

So pleased I ordered online

Arrived really quickly and very well packaged. Only £1 delivery charge. Winner all round. My favourite liqueur gin, raspberry which I’m really looking forward to this Christmas and trying a new one, the seaside gin. Sure it’s going to be the same great quality. I probably wouldn’t have known anything about it if buying in store.

December 5, 2024
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Reply from Edinburgh Gin

Thank you for your 5 star review! The Edinburgh Gin Team.

Rated 5 out of 5 stars

Excellent

Prompt service, delivered on time. Happy recipients.

December 5, 2024
Edinburgh Gin logo

Reply from Edinburgh Gin

Thank you for your 5 star review! The Edinburgh Gin Team.

Rated 5 out of 5 stars

Great customer service

A gin was missing from my delivery - called and spoke to a lovely lady who looked into it and called me back. She was very apologetic (simply got missed out in the warehouse) and they’re sending another today. Just lovely to actually speak to someone at a company and amazing customer service. Gin is a gift so hopefully it tastes as good!

December 18, 2024
Unprompted review
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Reply from Edinburgh Gin

Thank you for your fantastic 5 star review! We are delighted you had a great experience, and we will pass your words onto our Customer Service Team. Kind Regards,The Edinburgh Gin Team.

Rated 3 out of 5 stars

Good service but this flavour not for me.

I do like Edinburgh Gi on this occasion I purchased the Tiramisu Gin which wasn’t for me.

Service was good and quick delivery. Just a 3 as disappointed with this flavour.

December 1, 2024
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Reply from Edinburgh Gin

Thank you for your review! The Tiramisu Gin is delicious in a cocktail. You can find some examples on our website. The Edinburgh Gin Team.

Rated 5 out of 5 stars

Present was for my husband’s birthday

Present was for my husband’s birthday. His favourite gin liqueur is Plum and Vanilla which we are unable to buy locally. Delivery was quick and well packaged.

November 26, 2024
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Reply from Edinburgh Gin

Thank you for your lovely 5 star review! The Edinburgh Gin Team.

Rated 5 out of 5 stars

Quick delivery

Quick delivery, well packed, excellent service.

November 23, 2024
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Reply from Edinburgh Gin

Thank you for your lovely 5 star review! The Edinburgh Gin Team.

Rated 5 out of 5 stars

Prompt and efficient delivery service…

Prompt and efficient delivery service of quality products ordered for Christmas gifts. Highly recommend the company and mulled gin liqueur.

November 12, 2024
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Reply from Edinburgh Gin

Thank you for your fantastic 5 star review! The Edinburgh Gin Team.

Rated 5 out of 5 stars

Excellent gin

Good tasty gin.

November 22, 2024
Edinburgh Gin logo

Reply from Edinburgh Gin

Thank you for your 5 star review! The Edinburgh Gin Team.

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