EE Renewables Reviews 

257
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 103 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and efficiency, highlighting their pleasant and helpful demeanor during installations. The service provided is frequently described as brilliant and faultless, with many appreciating the smooth process from initial survey to aftercare. Excellent customer service is also commended, noting prompt communication and responsiveness. People are particularly impressed with the quality of work, as installations are completed efficiently and tidily, with systems functioning perfectly. Many customers highlight that everything happened as arranged and on time, reinforcing trust and professionalism.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism, knowledge,... See more

Service

People report positive experiences with service, often describing it as efficient, professional, and... See more

Customer service

Consumers consistently report positive experiences with customer service, highlighting outstanding... See more

Product

Reviewers highlight ambiguous aspects of the product, with many expressing satisfaction with the performance... See more

Quality

Customers had positive experiences with quality, with many reviewers expressing satisfaction with the high... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such professional and knowledgeable staff. We have been disappointed with our solar panels (installed by a different company). EE Renewables have been helping us out. We've met two of their staff... See more

Company replied

Rated 5 out of 5 stars

From start to finish, EE Renewables have been amazing! The team who fitted the system were so professional. Carl, Cary and Reece all had a 'can do' attitude and the whole installation was carried out... See more

Company replied

Rated 5 out of 5 stars

Doug has been out twice now to fix our solar system. On the first visit he correctly diagnosed the problem and raised the ticket to have a new inverter installed, and on the return visit he has today... See more

Company replied

Rated 5 out of 5 stars

The installation team turned up on time and didn't waste any time getting straight to work. They were happy to answer any questions and were clear when power would be out and worked around our needs.... See more

Company replied


Company details

  1. Solar Energy Company
  2. Electric Vehicle Charging Station
  3. Energy Supplier
  4. Green Energy Supplier
  5. Solar Energy Contractor
  6. Solar Energy Equipment Supplier

Written by the company

Established in the south for more than a decade as independent green home energy experts, we are trusted specialists in solar panel installations, air source heat pumps, battery storage and electric vehicle charging. The friendly, knowledgeable experts in our Hampshire-based family-run team offer homeowners straightforward advice that can help cut or even eliminate monthly home energy bills. We’re also a trusted provider to commercial customers. MCS accredited and NICEIC approved. Members of the Competent Persons Scheme, Renewable Energy Consumer Code, CTSI Trading Standards approved code, and Trustmark.


Contact info

4.9

Excellent

TrustScore 5 out of 5

257 reviews

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4.9

All reviews

(257)

91 reviews in the last 12 months

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Rated 5 out of 5 stars

SOLAR BATTERIES INSTALLATION

Had Batteries installed as part of the Wiltshire SOLAR TOGETHER SCHEME.
Brilliant Service right from the start with Dave the surveyor giving clear concise advice on the installation process.
This was followed by a seamless installation of two batteries and associated equipment by Nathan who worked to a high standard and was very pleasant to have onboard
On completion I was given a good handover and all my questions answered thoroughly,
Not to mention the office staff who were always very proactive and friendly to deal with.
Top marks all round and I would certainly recommend EE Renewables.

September 10, 2024
Unprompted review
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Reply from EE Renewables

Hello David,

We really appreciate your review, thank you so much!

We will ensure this lovely feedback is passed onto Dave, Nathan and the office team.

If you have any queries going forward, please do not hesitate to get back in touch and we will be more then happy to help.



Rated 5 out of 5 stars

Great service, highly recommended

Recently had solar panels and a battery installed as part of the Solar Together scheme in Wiltshire, really happy with the entire process end to end. EE Renewables were always helpful when I contacted them and happy to make adjustments to the install to fit my requirements. The install itself was carried out quickly and to a high standard, highly recommended.

September 4, 2024
Unprompted review
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Reply from EE Renewables

Hello Louis,

Thank you so much for this positive feedback. We really appreciate it.

If you have any queries going forward, please do not hesitate to get back in touch and we will be more then happy to help.

Rated 5 out of 5 stars

100% would recommend

100% would recommend. Secured a quotation via Wiltshire Solar Together. Process was very efficient and friendly - answered all my questions and more. Installation was very efficient - Nathan, Carl and Bobby, despite being almost washed away by the torrential rain, were friendly and upbeat and very informative, oh and also very tidy. Looking forward now for the sun to shine so we can generate some electricity .

September 6, 2024
Unprompted review
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Reply from EE Renewables

Hello Jon,

Thank you for your kind words, we appreciate the time you have taken to leave us a review.

We will ensure this lovely feedback is passed onto Nathan, Carl and Bobby.

If you have any queries going forward, please do not hesitate to get back in touch and we will be more then happy to help.


Rated 5 out of 5 stars

Excellent service

We've recently had panels and a battery installed by EE Renewables via the Wiltshire Solar Together group-buying scheme. From the office staff (Beth) to the surveyor (Dave) to the installers, the whole process was seamless and easy.
The installation team deserve a particular mention for working solidly on a horrible wet day to get the job done. So thanks Nathan, Carl and Bobby. Hope you dried out ok.
We highly recommend this company.

September 5, 2024
Unprompted review
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Reply from EE Renewables

Hello Mr and Mrs Halliday,

We really appreciate your review, thank you so much!

We will ensure this lovely feedback is passed onto Beth, Dave, Nathan, Carl and Bobby.

If you have any queries going forward, please do not hesitate to get back in touch and we will be more then happy to help.

Rated 5 out of 5 stars

Pain Free Solar Installation

Hi,
We finally decided to go for Solar Power with Battery and we chose EE Renewables. They were part of the ‘Solar Together Project Wiltshire’.
After an initial roof survey, we were contacted by the EE office staff and arranged a date and time for the installation.
Day 1 Scaffolding arrived on time.
Day 2 We were greeted by Nathan our electrician, who was very smart and polite. He explained what and where things were going and answered all my questions.
Later the solar panel installers arrived and got on with the job straight away. The whole job went according to plan. Everybody had cleaned up and it was a professional job all round.
Thank you EER! I will have no problem in recommending your company for doing a First Class Job, especial as the whole process was completed within 2 weeks.
Thank you!
Steve W

August 30, 2024
Unprompted review
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Reply from EE Renewables

Hello Stephen,

Thank you so much for this positive feedback. We really appreciate it.

We will ensure this lovely feedback is passed onto Nathan.

If you have any queries going forward, please do not hesitate to get back in touch and we will be more then happy to help.


Rated 5 out of 5 stars

EE Renewables for Solar Panels & Batteries

EE Renewables fitted solar panels & a battery three years ago. The installation was spot on and the aftersales service second to none. I have rung for advice on a few occasions. There is no hanging on and always so helpful. Rang this morning for advice on my battery settings. Fifteen minutes later it was all explained and they even sent me a link to a video on how to proceed in the future. Cannot fault that.

September 6, 2024
Unprompted review
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Reply from EE Renewables

Hello John,

We really appreciate your review, thank you so much!

If you have any queries going forward, please do not hesitate to get back in touch and we will be more then happy to help.

Rated 5 out of 5 stars

First Class Job.

Hi, we finally decided to go for Solar Power with Battery and chose EE Renewables. They were part of the ‘Solar Together Project Wiltshire’.
After an initial roof survey we were contacted by the EE office staff and arranged a date and time for installation.
Day 1 Scaffolding arrived on time.
Day 2 We were greeted by Nathan our electrician, who was very smart and polite. He explained what and where things were going and answered all my questions.
Later the solar panel installers arrived and got on with the job straight away. The whole job went according to plan. Everybody had cleaned up and it was a professional job all round.
Thank you EE! I will have no problem in recommending your company for doing a First Class Job.
Thank you!
D Hammond.

August 4, 2024
Unprompted review
EE Renewables logo

Reply from EE Renewables

Hello Angela,

Thank you for your kind words, we appreciate the time you have taken to leave us a review.

We will ensure this lovely feedback is passed onto Nathan.

If you have any queries going forward, please do not hesitate to get back in touch and we will be more then happy to help.


Rated 5 out of 5 stars

Impressive efficiency throughout the whole process.

I have been really Impressed by the organisation and efficiency of the company throughout the whole process. The office staff were friendly, prompt and helpful when setting everything up. The roofing engineers who who installed the panels were similarly helpful and speedy in what they got done, completing it by early afternoon and especial thanks to the electrical engineer who, despite encountering problems due to the position of meters and access was brilliant!

August 29, 2024
Unprompted review
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Reply from EE Renewables

Hello Claire,

Thank you for your kind words, we appreciate the time you have taken to leave us a review.

If you have any queries going forward, please do not hesitate to get back in touch and we will be more then happy to help.

Rated 5 out of 5 stars

A 200% excellent experience from start to finish!

I am the Salisbury City and Wiltshire Councillor for St Edmunds Ward in Salisbury (Lib Dem). I decided to take part in the Solar Together project supported by Swindon Borough Council and Wiltshire Council. The service from the staff at EE Renewables has been outstanding. The stages were very simple and straight-forward. Pay the £150 deposit, have the property surveyed, accept the recommendations, change to a better electricity supplier (Octopus), sign the order, pay the 25% deposit, book the scaffolding, book the installation, turn on the system, remove the scaffolding and fill in the paperwork. We have been watching (with a growing sense of excitement) the online monitoring app showing us how the system is performing day-by-day, hour by hour. We are thinking much more carefully about how and when we use electricity from the grid (hardly any). We are trying to maximise the use of domestic equipment (mainly electric oven, dishwasher, washing machine, iron, shower etc) during periods when the Solar Panels are producing most surplus energy. It's great to be able to see how much carbon dioxide we are saving the planet. It has been a great experience dealing with the staff at EE Renewables. I am also very happy to endorse the Solar Together project to everyone who is thinking of installing solar panels in St Edmunds Ward. A 200% excellent experience from start to finish! Read about it - and see some pictures of the installation - on the Salisbury St Edmunds Community Page on Facebook page.

August 16, 2024
Unprompted review
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Reply from EE Renewables

Hello,

Thank you so much for this positive feedback. We really appreciate it.

If you have any queries going forward, please do not hesitate to get back in touch and we will be more then happy to help.

Rated 5 out of 5 stars

Great customer service

My experience is that EE Renewables are always at the end of the phone or email when help or advice is needed. Issues are dealt with quickly.
Friendly and helpful staff. It’s refreshing to have great customer services.

August 12, 2024
Unprompted review
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Reply from EE Renewables

Hi Lynne,

Thank you for the positive feedback.

Customer service is a key quality of the business and something we take real pride in so this feedback is much appreciated.

If you have any queries going forward, please do not hesitate to get back in touch.

Rated 5 out of 5 stars

Very responsive, helpful and patient.

Verity has been very responsive and patient in dealing with my queries over quite a period of time. I could not have asked for better support from your office, and nothing was too much trouble.

July 19, 2024
Unprompted review
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Reply from EE Renewables

Hi Mr Steedman,

Thank you for the positive feedback.

Verity is an asset to the company so this feedback is greatly appreciated.

If you have any queries going forward, please do not hesitate to get back in touch.

Rated 5 out of 5 stars

Solar system

Excellent installation and aftersales service

July 30, 2024
Unprompted review
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Reply from EE Renewables

Hi,

Thank you for the positive feedback, it is greatly appreciated!

If you have any queries going forward, please do not hesitate to get back in touch.

Rated 5 out of 5 stars

Excellent service

Doug and Bobby came to do maintenence today on behalf of our solar company as we have had a leak under the panels when it rains. I just want to congratulate them on excellent service. Really went to great lengths to check everythibg and fix issues showing us photos and ensuring it was all conpleted properly. They kept us informed throughout. Took shoes off etc. well done. Very decent thorough work. Also our solar provider has outsourced maintenance to this company. They didn’t tell us so at first we were very confused and a little suspicious. EE Renewables remained patient and professional as we had to check out what was happening with our provider. They explained everything in detail where our provider had failed to. Excellent work.

July 26, 2024
Unprompted review
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Reply from EE Renewables

Hi Sally,

Thank you for the positive feedback, it is much appreciated.

Both Doug and Bobby are a credit to the company. We strive to ensure every element is eliminated before carrying out remedial works.

If you have any queries going forward, please do not hesitate to get back in touch.

Rated 5 out of 5 stars

Great customer service by EE

EE kept us promptly informed during the installation of our panels both before the installation and afterwards. They were excellent at liaising with third parties on our behalf. On the day of installation the team were very efficient and in particular the electrical engineer worked very hard and was very helpful.

June 6, 2024
Unprompted review
EE Renewables logo

Reply from EE Renewables

Hi Linda,

Thank you for the positive feedback, it is much appreciated.

If you have any queries going forward, please do not hesitate to get back in touch.

Rated 5 out of 5 stars

EE are brilliant

EE are brilliant! Like some other reviewers I had a bad experience with another company. EE were asked to came in to put everything right which they did. Everything is up and running now. All the EE staff that we talked to or met were professional, efficient and friendly. They also explained the process very clearly and patiently and did what they said they were going to do. We definitely recommend them.

April 2, 2024
Unprompted review
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Reply from EE Renewables

Hi Frances,

Thank you for the positive feedback, it is much appreciated.

I'm glad that we were able to remediate your system installed by your previous installer and resolve all the issues at hand.

If you have any queries going forward, please do not hesitate to get back in touch.

Rated 5 out of 5 stars

Solar Panels? Go for a company with a recommendation!

I cannot recommend EE Renewables enough! Our solar panel journey started 18 months ago. The installation was with another company that installed it so poorly and then went into liquidation. It took a while before the issue was sorted, and EE Renewables were proposed to do the remedial work, make good the installation and install the battery, which was originally meant to be installed by the previous company.
From the beginning, one could tell this was a professional, well-run outfit, from the interaction with the office technical staff to the work. They are pleasant, informative, responsive and did an excellent job. I dealt mostly with Emily, the Operations Manager, but when she was not around Verity and Bethany were available, all excellent! The engineer spent additional time because the last organisation had done such a poor installation with even the wrong inverter. EE also did additional work, which we required, in addition to the panels and battery. The panels and storage battery are finally working.
Sadly, so many companies are not good concerning solar panels, and there are a lot of potential pitfalls. I recommend finding a company with a good reputation and going with that one, rather than cost alone. I would highly recommend getting a quote from EE. I have already told a few friends about them. Finally, sometimes with reviews, it's hard to tell when they are genuine. This one is! Get a quote from a few companies, but I wish we had started with them 18 months ago.

April 11, 2024
Unprompted review
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Reply from EE Renewables

Hi Akimo,

Thank you for the positive feedback, it is much appreciated.

And thank you for the kind words regarding Emily, Verity and Bethany as well as the recommendation!

If you have any queries going forward, please do not hesitate to get back in touch.

Rated 5 out of 5 stars

Everything was done efficiently, calmly and with great courtesy.

I was referred to EE Renewables after my original installer went out of business, leaving me with a non-functional system and a great deal of stress. I received marvellous personal support from Emily.

The scaffolders and the (re)installers were similarly helpful. Everything was done efficiently, calmly and with great courtesy.

After the dreadful experience the first time round, dealing with EE Renewables was a pleasure. I'm enormously grateful to them for bringing everything to a highly satisfactory conclusion.

March 6, 2024
Unprompted review
EE Renewables logo

Reply from EE Renewables

Hi Graham,

Thank you for the positive feedback, it is much appreciated.

If you have any queries going forward, please do not hesitate to get back in touch.

Rated 4 out of 5 stars

Ee customer experience

We had some technical problems but ee were responsive, prompt and helpful. They are easy to deal with. On one occasion the boss came out on a Sunday to resolve a problem. Ee are very approachable and their customer service is very good.

March 7, 2024
Unprompted review
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Reply from EE Renewables

Hi Ms McLoughlin,

Thank you for the positive feedback, it is greatly appreciated.

If you have any queries going forward, please do not hesitate to get back in touch.

Rated 5 out of 5 stars

Excellent throughout

Excellent throughout - right from initial advice on the design of the solar PV system to suit our circumstances and budget, through installation and commissioning at a very competitive price, to continuing support and customer service post installation - EE renewables have been great and we're really happy with our solar panels, inverter and battery!

February 23, 2024
Unprompted review
EE Renewables logo

Reply from EE Renewables

Hi Mr Sinha,

Thank you for the positive feedback, it is much appreciated!

We're glad that your solar journey throughout was a smooth and enjoyable one.

If you have any queries going forward, please do not hesitate to get back in touch.

Rated 5 out of 5 stars

Not used company before came out fairly…

Not used company before came out fairly quickly. Appeared to have lots of test equipment needed. Upgraded my fuse in fuse box. Had to call them out again as my inverter had packed up a week later. Would definitely use them again and they communicated well with me.

January 17, 2024
Unprompted review
EE Renewables logo

Reply from EE Renewables

Hi Dave,

Thank you for the positive feedback, it is much appreciated.

It’s great to know that you would use us again!

If you have any queries going forward, please do not hesitate to get back in touch.

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