I am new to eFax, so when getting locked out of my account I thought it might be user error. I called Tech Support and Minh was so helpful, unlocking my account and showing me their old system, which... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My support agent, Elizabeth V eFax/MyFax Multilingual Customer Service Advisor ref:!00D3001Siv.!500Vu0glkqQ:ref, was super friendly, easy to understand, and was completely competent in executing my... See more
Company replied
I have had efax for many years. It always performs admirably. Today I had trouble sending out a fax with attachments so I called customer support. The female tech was personable, professional, pati... See more
Company replied
I have worked in the Customer Service industry for over 20 years and today I was more than pleased with the professional manner, patience and knowledge I received from Elizabeth. She calmed me down by... See more
Company replied
Company details
- Fax Service
- Business to Business Service
- Cloud Computing Service
- Medical Technology Manufacturer
- Software Vendor
- Telecommunications Service Provider
Written by the company
eFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.
Contact info
United States
- 800-878-7151
- socialsupport@efax.com
- www.efax.com
4.4
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer Service
Due to not needed the service any more I requested to close my account.
The customer service from efax (primarily Eveldina) was excellent.
My request was dealt with rapidly and securely.
David
January 19, 2026
Unprompted review
Reply from eFax
Thank you so much for your wonderful feedback, David. We are very pleased to hear that Eveldina was able to process your request and should you require further assistance, please do not hesitate to message us at socialsupport@efax.com, and we would be happy to assist!
Thanks again!
Sincerely,
eFax Support Team ^RA
Before switching to this company for…
Before switching to this company for our faxing services, we had many conversations and was misled about the cost. We received a bill for much more than was quoted and when trying to correct this error with customer service, we got nowhere. We ultimately canceled our contract and went back to our previous faxing service. Even though we asked all the correct questions this was a horrible experience.
January 8, 2026
Unprompted review
Reply from eFax
Hello Tammy,
Thank you for sharing your feedback. We are sorry to hear about your experience and understand your concerns regarding the billing discrepancy. This is not the experience we aim to provide.
We’d like the opportunity to review and resolve this matter for you. Please message us at socialsupport@efax.com
from the primary email on the account and include your account details so we can assist you accordingly.
Thank you
eFax Support Team ^MQ
eFax is an excellent service
I used eFax for many years and the service was always very good. When I retired and wished to close my account the process was straight forward and the instructions I received by email were timely, clear and respectful. I have no hesitation in recommending this company and it's fax service.
January 5, 2026
Unprompted review
Reply from eFax
Thank you so much for your excellent feedback, Charles. We’re very pleased to hear that you had a great experience with eFax, enjoyed the service, and that your cancellation request was resolved in a timely manner.
Should you require any further assistance, please don’t hesitate to contact us at socialsupport@efax.com
Thank you
eFax Support Team ^MQ
Customer Service was great
My overall experience with eFax was just okay. I was charged for fax attempts that did not go through initially, and it took a while to get things to work properly in the backend. But where my experience took a huge leap forward was in the customer service. I spoke with a woman named Carla who assisted me through all of my technical issues and even assisted me with getting refunded for the charges incurred from our “test” attempts and troubleshooting. The customer service from Carla over these two days were excellent, and if she is a representation of the their overall customer service team, I can’t not recommend them. Service ended up working properly in the end, so I am a happy customer.
December 30, 2025
Unprompted review
Reply from eFax
Thank you for taking the time to share your detailed feedback. While we’re sorry to hear that your initial experience included some challenges. We are especially pleased to hear that Carla was able to assist you through the technical issues and ensure that the test charges were refunded. Should you require any further assistance, please don’t hesitate to contact us at socialsupport@efax.com
Thank you
eFax Support Team ^MQ
Could not receive emails
I have been having such a frustrating time with receiving emails. Megha was so patient. Stayed with the problem until it was resolved. Even went above and beyond to get it resolved. Did not assume it was just me not being able to find the email. She fixed the problem!!!
December 29, 2025
Unprompted review
Reply from eFax
Thank you so much for your excellent feedback, Joanne. We are very pleased to hear that Megha was able to resolve your issue and should you require further assistance, please do not hesitate to message us at socialsupport@efax.com, and we would be happy to assist!
Thanks again and happy holidays!
eFax Support Team ^RA
Very helpful Customer Service Rep
I needed to cancel my Efax account and Raffaele made the process simple and easy. He was very knowledgable, helpful, nice, and patient.
December 23, 2025
Unprompted review
Reply from eFax
Thank you so much for your wonderful feedback, Kenneth. We are very pleased to hear that Raffaele made our service convenient for you, and should you require further assistance, please do not hesitate to message us at socialsupport@efax.com, and we would be happy to assist!
Thank you and happy holidays!
eFax Support Team ^RA
The website doesn't work when you try…
The website doesn't work when you try to cancel. It seems to be intentional.
December 15, 2025
Unprompted review
Reply from eFax
Hello M, this is not the experience that we wish you to have. Our Online Website Cancellation may be disabled if your account has a balance owing, as such, you may need to reach out to our Customer Support. If you have not reached out to our Phone or Chat support, please feel free to message us at socialsupport@efax.com with your account details and we would be happy to assist!
Sincerely,
eFax Support Team ^RA
Easy to use & Great customer service
I have been using eFax for over a year now. I am a clinician in private practice and don't send many faxes but the ones I do send need to be done so in a HIPAA-compliant manner. Eveldina was able to help me find a less-expensive plan that meets the privacy needs of my business and is also very affordable.
eFax has also been a very user-friendly system which is so helpful.
December 12, 2025
Unprompted review
Reply from eFax
Thank you so much for your wonderful feedback, Becky and we are very glad to hear that you find our service convenient. We are alos very pleased to hear that Eveldina provided you wtih an excellent experience, and should you require any assistance or have any other questions or concerns, please do not hesitate to reach out to us at socialsupport@efax.com, and we would be happy to assist!
Thanks again and happy holidays!
eFax Support Team ^RA
The CSR I spoke with was fast
The CSR I spoke with was fast, friendly and solved my problem in under 5 minutes. Service was great.
December 10, 2025
Unprompted review
Reply from eFax
Thank you so much for your wonderful feedback, Josh. We are very happy to hear that you had an excellent experience with our support team! Should you require any assistance or have any other questions or concerns, please do not hesitate to reach out to us at socialsupport@efax.com, and we would be happy to assist!
Thank you
eFax Support Team ^MQ
Very courteous and patient with…
Very courteous and patient with resolving my concerns.
December 10, 2025
Unprompted review
Reply from eFax
Thank you so much for your wonderful feedback, George. We are very happy to hear that you had an excellent experience with our support team! Should you require any assistance or have any other questions or concerns, please do not hesitate to reach out to us at socialsupport@efax.com, and we would be happy to assist!
Thank you
eFax Support Team ^MQ
eFax is high-quality and convenient
My eFax subscription has been a game changer. I can send and receive faxes easily and cheaply. Great idea that's been expertly implemented.
November 5, 2025
Unprompted review
Reply from eFax
Hello Maryann,
Thank you so much for your wonderful 5-star review! We’re glad you’re enjoying our services, and if you ever need anything else, please feel free to message us at socialsupport@efax.com
Thank you
eFax Support Team ^MQ
Customer service kept a customer
I have been an eFax customer for more than 20 years and today was the first time I have had to involve customer service regarding a billing issue. Frankly, I have free services included with other vendors that would do the same thing and basically remained a customer because of inertia. However, after the incredible customer service I received from Moe, eFax will probably have me around for another few years. Over the course of almost an hour, He was able to understand my issue, identify the problem, investigate, and resolve the issue all while keeping me informed and explaining what was going on. This is the way customer service should operate.
December 9, 2025
Unprompted review
Reply from eFax
Thank you so much for your amazing feedback, Jim, and we are very pleased to hear that Moe provided you with excellent service! Should you require any assistance, please do not hesitate to reach out to us at socialsupport@efax.com, and we would be happy to assist!
Thank You and happy holidays
eFax Support Team ^MQ
Helpful, kind, and timely support.
I had to call eFax customer support and found their service to be helpful and timely.
December 8, 2025
Unprompted review
Reply from eFax
Thank you so much for your wonderful feedback, Robert. We are very happy to hear that you had an excellent experience with our support team! Should you require any assistance or have any other questions or concerns, please do not hesitate to reach out to us at socialsupport@efax.com, and we would be happy to assist!
Thanks again and happy holidays!
eFax Support Team ^RA
resolved my problem and she unstood my…
resolved my problem and she unstood my frustration with the fax service
December 4, 2025
Unprompted review
Reply from eFax
Hello Joe,
Thank you for taking the time to leave us a 5-star review. We truly appreciate you sharing your experience, and we are very happy to hear that our customer service agent was helpful in resolving your request. If you need any further assistance, please feel free to message us at socialsupport@efax.com, and we’ll be happy to help!
Many Thanks,
eFax Support Team ^MQ
Efax is the best remote fax…
E-fax is the best remote fax operation around. I was able to set it up in 30 seconds and receive an important facts. Anyone who wants to be well equipped will love the customer service and the live support they get instant instantly.. shout out to my rep Raffaele quick service and an Italian accent made me feel like I was home.
December 1, 2025
Unprompted review
Reply from eFax
Thank you so much for your great feedback, National Capital Partnerships, and we are very pleased to hear that Raffaele provided you with excellent support! Should you require any assistance, please do not hesitate to reach out to us at socialsupport@efax.com, and we would be happy to assist!
Thanks again and happy holidays!
eFax Support Team ^RA
Great service. Would absolutely use them again if the need arises!
I needed a fax service for a very short period. Easy to sign up, and did what I needed to do. efax fitted my needs perfectly. Once done, Elizabeth V was great in helping me cancel my service as it's no longer required.
I have nothing negative to say about my experience. Would absolutely use them again if the need arises!
November 27, 2025
Unprompted review
Reply from eFax
Thank you so much for your excellent feedback, Carlos, and we are very happy to hear that Elizabeth provided you with great support! Should you require any assistance, please do not hesitate to reach out to us at socialsupport@efax.com, and we would be happy to assist!
Thanks again and happy holidays!
eFax Support Team ^RA
Impossible to cancel my account
Impossible to cancel my account, terrible customer service that was unable to help.
November 26, 2025
Unprompted review
Reply from eFax
Hello Enric,
We are very sorry to hear about your experience and apologize for the frustration this has caused. Please send us your account information from the primary email address on file to: socialsupport@efax.com, and we will be happy to review your account and resolve this matter promptly.
Thank you,
eFax Support Team ^MQ
My support agent was great!
My support agent, Elizabeth V
eFax/MyFax Multilingual Customer Service Advisor
ref:!00D3001Siv.!500Vu0glkqQ:ref, was super friendly, easy to understand, and was completely competent in executing my request, even though it was to cancel my now unneeded e-fax account. It was great when I needed to fax, but I retired and stuff. Anyways, glad to see that e-fax has outstanding people like Elizabeth!
November 17, 2025
Unprompted review
Reply from eFax
Thank you so much for your excellent feedback, Paul. We are very happy to hear that Elizabeth provided you with excellent support, and should you require any assistance, please do not hesitate to reach out to us at socialsupport@efax.com, and we would be happy to assist!
Thanks again and happy holidays!
eFax Support Team ^RA
Iraia was very attentive
Iraia was very attentive, professional and understood my issue immediately.
Keep Iraia on your customer support team because she really represents the face of Efax, the company...:-))
Sincerely,
James Lockhart
November 13, 2025
Unprompted review
Reply from eFax
Hello James,
Thank you for taking the time to leave us a 5-star review. We truly appreciate you sharing your experience, and we are very happy to hear that Iraia was professional and helpful in resolving your request. If you need any further assistance, please feel free to message us at socialsupport@efax.com, and we’ll be happy to help!
Many Thanks,
eFax Support Team ^MQ
Trustworthy company
Trustworthy company! They responded fast to you email and bring solutions to the issues I was having. Thank you.
November 10, 2025
Unprompted review
Reply from eFax
Thank you so much for your excellent feedback, Dynette, and you are very welcome! We are very pleased to hear that you are happy with our service, and should you require any assistance, please do not hesitate to reach out to us at socialsupport@efax.com, and we would be happy to assist!
Thanks again and happy holidays!
eFax Support Team ^RA
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