I won't be nice anymore,your company keeps trying to take money from my bank account for a service I do not have,DO NOT want and never subscribed to.every day you try so I keep my account locked becau... See more
Company replied
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See what reviewers are saying
After receiving a prompt answer by email, I replied making further questions but also suggesting a call to make the alignment faster and easier. Attendant Patrice called me right away and was very pat... See more
Company replied
I needed help with logging into both my admin and user account settings to review my faxes. Megha helped me understand each and every step along the way so I could get back into our account. I am gra... See more
Company replied
Great customer service. I had to send an email to the Corporate Support team to make a change to the setup of our account. A lot of times when I send an email like this, I get back a generic respons... See more
Company replied
Company details
Written by the company
Consensus Cloud Solutions, Inc. (NASDAQ: CCSI) is the world’s largest digital fax provider and a trusted global source for the transformation, enhancement and secure exchange of digital information. We leverage our 25-year history of success by providing advanced solutions for regulated industries such as healthcare, finance, insurance, real estate and manufacturing, as well as state and federal government, which result in improved outcomes. Our solutions can be combined with best-in-class managed services for optimal implementations
Contact info
700 South Flower Street, Suite 1500, 90017, Los Angeles, United States
- 13238173202 or 18008102641
- corporatesupport@mail.efax.com
- www.efaxcorporate.com
4.3
Excellent
242 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Great customer service. Explained the issue to me clearly so I can address it.
April 10, 2025
Unprompted review
Reply from eFax Corporate
Thanks Michelle for this 5 star review and your kind words about the assistance provided. We will pass it to the relevant agent who will be delighted. Have a wonderful day.
eFax Corporate Enterprise Support won't…
eFax Corporate Enterprise Support won't respond. Account Manager won't respond. Consensus parent company just keeps saying to contact eFax support.
Terrible service, antiquated, clunky and poorly designed admin interface.
February 26, 2025
Unprompted review
Reply from eFax Corporate
We sincerely apologize for the lack of response experienced, and for the frustration you've experienced with different teams. We are investigating the communication issues and will escalate your case immediately. A member of our team will contact you soon to address your concerns.
Fraudulent Billing Service Practices
have been billed for eFax for over two years without ever using the service. They never sent a monthly email notifying me of the charges, and at some point, they even increased the rate—without any prior notice. They simply kept charging my account.
When I tried to cancel, I discovered that the only way to do so was by providing my fax number—a number I have never used and do not even know. This deliberately makes it difficult for customers to cancel.
To make matters worse, their initial response was a generic apology without offering any real resolution. Then, instead of addressing the issue, they attempted to discredit my review by questioning whether I was even a customer—trying to get Trustpilot to remove my feedback.
Now it all makes sense! eFax is actively working to suppress real customer reviews to hide their deceptive practices.
DO NOT TRUST THIS COMPANY! If you're considering their service, think twice before falling into their billing trap.
February 3, 2025
Unprompted review
Reply from eFax Corporate
Hallie, we sincerely apologize for the inconvenience you've experienced. It’s never our intention to cause frustration, and we appreciate you bringing these concerns to our attention. We understand how important clear communication is, especially regarding billing and rate changes. We’re sorry for any oversight in notifying you about those updates.
Great customer service
Great customer service. I had to send an email to the Corporate Support team to make a change to the setup of our account. A lot of times when I send an email like this, I get back a generic response that is not very helpful. This morning I received a very detailed response with the answers to questions I didn't even ask, but were super helpful. Very impressed with the customer service that I received from Eveldina! Great employees are what make for great companies!
February 4, 2025
Unprompted review
Reply from eFax Corporate
Thank you so much Amy for taking the time to share your experience! We're thrilled to hear that Eveldina was able to provide such helpful and personalized support. We truly believe that great customer service is key to a positive experience, and it's wonderful to know we hit the mark for you. Your kind words mean a lot to us, and we'll be sure to pass along your praise to Eveldina. Thanks again for choosing us, and we look forward to assisting you in the future!
great service and communication with…
great service and communication with the customer rep.
November 13, 2024
Unprompted review
Reply from eFax Corporate
Thank you Bruno for your kind words, it means a lot to us and keeps motivating our team to assist our customers being friendly, polite and professional. We wish you a very nice day !
Do not use!
Absolutely horrible customer service. I have had countless issues with their "autopay" system, including getting invoices for months saying "autopay-do not pay" then getting an email saying my account was delinquent 300+ days. This also happened another time as well. I would talk to customer services but kept having issues. I then cancelled my membership end of October but sure enough they billed me for November. They never answer any emails sent to their customer support email. Definitely don't use this company!
November 13, 2024
Unprompted review
Reply from eFax Corporate
Heather, thank you for your detailed feedback, and we sincerely apologize for the challenges you've encountered with our autopay system and customer service. I understand how disruptive billing issues can be, and I want to assure you that your concerns are being addressed as we speak.
Our team is currently investigating the inconsistencies you've mentioned, and also reviewing the the experience with our support team to improve.
Eveldina was AMAZING!
Eveldina was AMAZING! She got back to me very quickly and provided feedback right away on how to diagnose my issue.
October 8, 2024
Unprompted review
Reply from eFax Corporate
Felipe, Thank you so much for your wonderful feedback! We're thrilled to hear that Eveldina was able to assist you quickly and effectively. Providing timely and helpful support is what we strive for, and we're glad to know your issue was resolved smoothly. If you ever need anything in the future, don't hesitate to reach out—we're always here to help!
Marianna was extremely helpful
Marianna was extremely helpful! Thank you for wonderful Customer Service!
September 12, 2024
Unprompted review
Reply from eFax Corporate
Thank you! Your feedback means the world to us and it truly brightened our day. We're thrilled to hear that you had a positive experience with our team and that we were able to meet your expectations. We wish you a fantastic day.
Stop weaponizing Trustpilot reviews to…
Stop weaponizing Trustpilot reviews to hide critical reviews. Your company are a bunch of scam artists and I hope the numerous FTC complaints slap you with a fine. Trash company, trash leadership, trash period.
August 20, 2024
Unprompted review
She is A GREAT REP
I had a great call with the rep.
She was knowledgeable and helped with my login and also gave me the information needed for my issue.
Pleasent and Accurate.
June 14, 2024
Unprompted review
Reply from eFax Corporate
Thank you for taking the time to leave us this nice review. To ensure we continue delivering excellent service, could you kindly let us know the name of the team member who assisted you? Recognizing their hard work and dedication helps us maintain our high standards.
I wanted to express my thanks for receiving excellent support!
I wanted to express my utmost satisfaction with the eFax tech support that I received, specifically Mohd Qutifan who assisted me. He was incredibly helpful and knowledgeable, swiftly resolving my issue. His professionalism and expertise made the entire experience seamless and stress-free. Thank you for such outstanding support!
May 14, 2024
Unprompted review
Reply from eFax Corporate
Thank you so much for sharing your fantastic experience with our eFax tech support team! We're thrilled to hear that Mohd Qutifan provided such exemplary service, swiftly resolving your issue with professionalism and expertise. We'll be sure to pass along your kind words to him and the rest of the team. It's our pleasure to provide outstanding support. If you ever need assistance in the future, don't hesitate to reach out.
Great customer support today by N.L.
Great customer support today by N.L.
Very patience with me having no much idea of efax!
Thanks! :)
May 6, 2024
Unprompted review
Reply from eFax Corporate
Robin, we are happy to read such satisfaction following the great assistance from Nicoleta. Thanks for leaving this 5 star review. Have a great day !!
Megha was helpful
Megha was helpful, resolved the problem with courtesy and professionalism.
April 9, 2024
Unprompted review
Reply from eFax Corporate
David, our team enjoys doing what they do because of customers like you. Your review just made our day. Thank you so much!
I hadn't used my efax account in quite…
I hadn't used my efax account in quite awhile and was rusty on the different options. Marijana S. was an excellent support person. She was kind, patient and stayed with me until I had everything ready to go.
Thank you Marijana.
April 5, 2024
Unprompted review
Reply from eFax Corporate
Hello Irene! It was absolutely fantastic to read your kind words at the start of the week! We really appreciate your feedback and it will definitely motivate the team! Have a great day!
Patric is awesome
Our EFax account was changed to a corporate account and I was extremely confused about how it worked. When I called in, I reached Patric he was very patient and explained everything to me without rushing. Now I can navigate the system with no problem!!
April 2, 2024
Unprompted review
Reply from eFax Corporate
It’s lovely to hear your kind words of appreciation for our hard-working staff at Consensus. Thank you Jami. We hope to assist you again when needed. Have a fantastic day !
received great customer support !
received great customer support !
that's so very important !!!
March 29, 2024
Unprompted review
Reply from eFax Corporate
Brian, It fills us with pride to know that our service is valued by ours customers. We strive to be the best we can be every day. We wish you a amazing day!
The rep was very helpful and solved the issue quickly.
The rep was very helpful. My issue was solved quickly.
March 27, 2024
Unprompted review
Reply from eFax Corporate
Your kind words regarding the assistance provided by Patrice at the support level are greatly appreciated. Thank you, Susan! We hope you have a fantastic day!
Quick Response Quick Answer to Issue
We had an issue sending faxes so I called very early in the morning and they answered. Quick Response-Quick Solution-Patrice Was Very helpful.
March 27, 2024
Unprompted review
Reply from eFax Corporate
Rita, feedback like yours is valuable to us. It helps us continue to improve and provide the best possible service to customers like you. Thank you, and have a great day!
Called for assistance to log in to my…
Called for assistance to log in to my account. I spoke with Patrice who was extremely helpful and professional. I am very pleased with this call and the customer service I was provided. Thank you
March 25, 2024
Unprompted review
Reply from eFax Corporate
Ileana, We are grateful for your nice words following the support provided by Patrice on that day and we will be delighted to assist you again if needed.
First support call from a new user in…
First support call from a new user in Puerto Rico. And was a good experience and the eFax Corporate representative as attentive and answers all my questions.
March 22, 2024
Unprompted review
Reply from eFax Corporate
Juan, on behalf of our support team, thanks so much for this positive review. It means a lot to us.
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