I booked a manicure and pedicure at…
I booked a manicure and pedicure at Effleurage by Charlotte in Chorley through Fresha for today. Unfortunately, I had a health-related appointment that took much longer than expected, so I was unable to attend.
As soon as I realised, I called the salon twice( one hour before then the appointment) but no one answered. I also sent a text message to the number from which I received the booking confirmation, hoping someone would get back to me. Have proof of both my call and text message. My intention was to ask if I could postpone the appointment by an hour or reschedule it.
Instead, I have received an invoice for the full amount. I understand there is a 24-hour cancellation policy, but I made every effort to contact the salon and unfortunately received no response. I was genuinely trying to avoid missing the appointment without notice.
The business has told me they are unable to issue a refund because I did not leave a voicemail. Sorry I couldn’t think of it just thought you would get back to me as my number is the same as on the booking. While I respect their policy, I feel this situation could have been handled with a little more understanding given the circumstances and my attempts to get in touch.
As you can see, I was not a customer who simply didn't turn up without notice. This was my first booking through Timely, and I am very disappointed by how this has been handled. I would greatly appreciate your help in reviewing this matter, the business at least could charge half of it or offer me another appointment for the sake of customer satisfaction and being human.
Thank you for your time and understanding