I had an issue with my card details they were out of date, a eflow staff member mis-informed me that it would all be gone through on the next payment when i updated my details, naturally... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
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What people talk about most
Reviews shaping this summary
Have been scammed before by a fake Eflow account. Had to change my card details . Rob was very helpful with this. Unfortunately my wallet was stolen in early Dec and the same issue arose with my acc... See more
Company replied
Poor technology implementation. I fill in everything on a page to pay the bill, and then it tells me I've not filled in a field that is not shown or available. Seems like a poorly outsourced solution.... See more
Company replied
I had a few querys relating to billing, I went on to the chat and chatted with a lovely girl called Niamh, cannot give her enough credit! so quick to respond, so easy to deal with and resolved all is... See more
Company replied
Company details
Written by the company
Established in 2007, eFlow is the operator of the barrier-free tolling system on Dublin’s M50 motorway and a provider of electronic tags for use on all toll roads in the Republic of Ireland. eFlow is managed and operated by Turas Mobility Services. Turas Mobility Services was contracted by Transport Infrastructure Ireland (formerly National Roads Authority) to implement and operate the M50 barrier-free tolling system.
Contact info
P.O. Box 13294, South City DSU, Cork., FCK7528, Ireland
- (0818) 501 050
- info@eflow.ie
- www.eflow.ie
3.5
Average
497 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The worst experience
The worst experience
They say my account is in enforcement - this is ongoing for the last 2 years , even tho it was paid , every single time they will push you to get a tag or they won`t reopen or completely close your account.
Ringing them today , i have 600 euros of unpaid tolls , even tho` i have receipts for all of them.
I asked so many times to discuss with a manager and get this sorted , they always push to "resolver team".
When talking to resolver team , they say they can`t do anything about the account.
I am going to get a solicitor and go to court , had enough stress.
Avoid that no good motorway at all costs ! make sure you keep your receipts !
January 23, 2024
Unprompted review
Reply from eFlow
Hi Razvan,
Thank you for taking the time to submit a review. We have taken note of your comments and value your feedback.
We're sorry to hear about your experience, please accept our apologies for any inconvenience.
Unfortunately, we are unable to investigate complaints via Trustpilot.
If your account is in Enforcement, you need to contact our Resolver team. You can contact our team by dialing 0818 50 70 50 (or +353 1 4610122 if calling from outside Ireland). Their phone lines are open from 9 a.m. to 5 p.m., Monday through Friday.
A member of their team will investigate your payments and assist in resolving it.
For any other queries, including a manager call back request, please contact us through 'Contact Us' page on our website https://www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
Business model is a scam
Business model is a scam.
Set up to trick and catch their "customers" out rather than help or assist. Their whole penalty system is a joke, and used to simply try and add you to their database "create an account or get a tag" blah blah blah.
They take your funds and decide where to apply them thus creating makey up penalties to continue to drive revenue growth for the business as opposed to a good easy transaction for their customers.
The whole model is ridiculous and how it is allowed to operate is beyond me.
January 21, 2024
Unprompted review
Reply from eFlow
Hi Shane,
Thank you for getting in touch with eFlow and taking the time to submit a review.
We’re sorry for any inconvenience you’ve experienced, and we’ll do our best to address your concerns.
To avoid the late payment penalty, the M50 travels must be paid before 8 p.m. the following day.
Please keep in mind that our system is automatically allocating the payment to the oldest unpaid journey to avoid the journey escalating to a higher level of penalty.
By setting up an account you will never have to worry about paying your tolls by 8pm the following day and all toll journeys are posted to your eFlow account where they can be viewed online.
You can set up an eFlow account online at www.eFlow.ie, select 'sign up'.
If your query has not already been addressed, we would like to look into it for you. If this is the case, please submit your query along with your car registration number.
For your convenience, here is a contact link: https://www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
Bad, doesn’t work to pay toll on phone browser
Firstly, the Capcha doesn’t load on your phone, so if you’re visiting ireland and don’t have access to a laptop, tough luck, you can’t pay. Secondly it doesn’t show you the amount due, due to GDPR allegedly, pretty sure these guys have 0 clue how GDPR works, terrible experience for paying a toll, maybe i’ve seen worse websites, but wow this one is very very very bad
January 20, 2024
Unprompted review
Reply from eFlow
Hi Patricia,
Thank you for getting in touch with eFlow and taking the time to submit a review.
We’re sorry for any inconvenience you’ve experienced. Your feedback has been recorded.
We are not currently receiving reports of Capcha not working on mobile devices. I tested this, and it worked for me.
Please try the following steps in case of any issues:
- Reload the page
- Verify the network connection
- Ensure that all software and system updates are current on your device
- Try using a different browser such as, Chrome, Firefox, or Microsoft Explorer/Edge
- Enable pop-ups for the website www.eflow.ie.
- Clear cache/history/cookies for your selected browser
- Open an Incognito (Chrome) or InPrivate (Edge) window
- Use this link https://secure.eflow.ie/#/pay-a-toll
You will not be able to see your balance due on our website when making a toll payment. This is due to the data protection reasons.
If you have made a journey on the M50, you should put the number of the journeys you made and make a payment.
If you not sure how many journeys you made you can contact us and we will advise further.
If there is anything else we can do for you, please feel to reach out to us.
You can find contact details on our website and here is a link for your convenience: https://www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
Absolute scam
Absolute scam. Nothing is easy on this website. Unable to reach an actual person to talk a query through with. Unable to set up an account so in turn charged scandalous amounts of money for fees. Shocking how this is allowed each day. Joke.
January 18, 2024
Unprompted review
Reply from eFlow
Hi Judith,
Thank you for taking the time to leave a review. We value all forms of feedback.
We are sorry to hear that you have encountered difficulties on our website.
Also, we are sorry to hear that you have been unable to contact us by phone.
Please accept our sincere apologies for any inconvenience or frustration caused.
We would like to take this opportunity to look into this matter for you.
As we are unable to investigate further on Trustpilot, we would be grateful if you could reach out to us through any of our other contact channels.
You can find contact details on our website and here is a link for your convenience:
https://www.eflow.ie/contact-us/
Once again, Judith, please accept our apologies for any inconvenience caused.
Thanks,
Pauline,
eFlow Customer Service.
Scum of the earth
January 15, 2024
Unprompted review
Reply from eFlow
Hi Nicholas,
Thank you for getting in touch with eFlow and taking the time to submit a review.
We’re sorry for any inconvenience you’ve experienced, and we’ll do our best to address your concerns.
Please contact us through our website's 'Contact Us' page at https://www.eflow.ie/contact-us/ and share specifics about your query so that we can look into this for you.
Thanks,
Marta
eFlow Customer Service
CS Agent Niamh needs a promotion!
Only reason I am providing three starts instead of one is because of Customer Service Agent "Niamh"! She was very professional and understanding of the situation E-Flow have suspended my account due to an oversight and system error on their part.
If all agents in every company were as great as Niamh dealing with them would make them such a better experience. Niamh done what she could for me as she has limited authority.
I have raised a complaint and await to hear back from management regarding same.
January 12, 2024
Unprompted review
Reply from eFlow
Hi Craig,
Thank you for contacting eFlow and for taking the time to leave us a review!
We are delighted to hear of your positive experience with Niamh. We will be sure to pass on your kind feedback.
We're sorry to hear about your suspended account. We're certain that this will be investigated and resolved for you promptly.
If there is anything further that we can assist you with, please feel to reach out to us. Our contact details can be found here on our website: www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
Appalling service
Appalling service. Have a penalty for journey I tried to pay but got an untrapped error on the site AFTER I had confirmed in banking app. By the time I could confirm payment hadn't gone through it was too late. Can't pay the penalty, not displayed in the pay penalty section. Today I got a penalty notice for 2 journeys paid on the day with confirmed payment by bank.
In response to reply from eFlow:
1. I HAVE contacted and had no reply after 3 days
2. The payment process error was UNTRAPPED server side. Not a failed payment at the bank, nothing to do with me - entirely a failure of eFlow's web app and as it was UNTRAPPED it wasn't possible to tell if the payment had been successfully applied or not.
January 10, 2024
Unprompted review
Reply from eFlow
Hi Jerry,
Thank you for getting in touch with eFlow and taking the time to submit a review.
We're sorry to hear about the difficulties you've experienced when making an online payment; please accept our apologies for any inconvenience!
If you come across any error messages online or if the payment failed for whatever reason, you must contact us to verify the transaction or use another payment method to finish it.
If your online payment fails, you can still make your payment using one of the alternatives given below:
- Payment can be made at any Payzone-equipped retail outlet.
- Payment can be made by dialing our customer service call center at 0818 50 10 50 or +353 1 4610122 from outside of Ireland. A member of our team will gladly help you. Monday through Friday from 8 a.m. to 9 p.m., and Saturday and Sunday from 10 a.m. to 6.30 p.m.
- You can use our automated payment system at 0818 50 50 90 to make a payment.
Please keep in mind that we are unable to investigate consumer complaints via Trustpilot. Please contact us directly so that we can handle this for you.
You can get in touch with us by visiting the 'Contact Us' page at https://www.eflow.ie/contact-us/. We will do the best we can to help and resolve this for you.
Thanks,
Marta
eFlow Customer Service
Eflow The rip off company!!
Not the first time this government backed rip off company have tried to defraud me out of money!!!
My car was off the road for bodywork repairs from December 1st untill January the 5th, when I went to check my balance I discovered there was a discrepancy with my balance, so I went in to check my listed journeys to discover they had charged me for the auto company delivering my car back to me, I sent in a dispute to say that my car had not been driven but was transported on a recovery truck, they have the photo they took to prove it as well!!
Then I discover that not only were they ripping me off by charging me for my car being delivered on a truck but they charged me €5.10 instead of €2.50, because they are charging me the cost of a goods vehicle when my tag is CLEARLY issued for a passenger car!!! When I went to dispute the charge the piece of crap system would not accept my complaint until the 1st complaint has dealt with.
The joke is, if I owed them money and it was my fault I would most certainly now be charged penalties, so when they do get back onto me, along with their apology il be insisting they pay me a minimum of double the amount they took from my account, this company is and always will be a disgraceful rip off company and should not be allowed to make such huge amounts of money off the back of ordinary people!!!!!
Regards
Tony O'Neill
UPDATE TO EFLOW REPLY!!
you have some cheek to say that you won't look into my complaint because it was made here, You Haven't Answered My Complaint On Your Website Either, I AM Supposed To Wait a FurtherWeek For Eflow To Even Get In contact When my Issue is Clearly Not One Open to Any Review Because Eflow Provided The Picture That Proves I Am Telling the TRUTH!! WITH NO Wiggle Room For E-FLOW TO treat this as anything But THEIR mistake!!!!!!'ll
January 6, 2024
Unprompted review
Reply from eFlow
Hi Tony,
Thank you for taking the time to leave a review. We value all forms of feedback.
We are sorry to hear about this situation. Please accept our sincere apologies for any inconvenience this has given you. It is certainly not our desire to cause our consumers extra stress!
We would like the opportunity to look into this further and, if possible, address it. We are, however, unable to investigate and resolve customer complaints through Trustpilot. You must contact us directly so that we can investigate this for you.
Please contact us through our website's 'Contact Us' page at https://www.eflow.ie/contact-us/ and share specifics about this case so that we can look into this for you.
Thanks,
Marta
eFlow Customer Service
Spoke with a man called Craig over the…
Spoke with a man called Craig over the phone today, very helpful and understanding with my concern about my account. Such a pleasant experience speaking with someone so nice, I always believe good customer service deserves the recognition.
January 3, 2024
Unprompted review
Reply from eFlow
Hi Lauren,
Thank you for contacting eFlow and taking the time to write a review for us.
We're happy to hear about your great experience! We will forward your kind feedback to Craig.
If there is anything further we can do for you, please let us know; our contact information is available on our website at www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
Kudos to Niamh in customer service
Kudos to Niamh in the customer service online chat - she was extremely helpful, efficient and friendly!
January 3, 2024
Unprompted review
Reply from eFlow
Hi Orla,
Thank you for contacting eFlow and for taking the time to leave us your great review!
We are delighted to hear of your positive experience. We will be sure to pass on your kind feedback to Niamh. We take customer feedback seriously here at eFlow and are always striving to enhance our customer experience.
If there is anything further that we can assist you with, please feel to reach out to us. Our contact details can be found here on our website: www.eflow.ie/contact-us/.
Thanks,
Pauline,
eFlow Customer Service.
road user
Toll price 3.5e, 21 days later penalties 53e. Are you mad? 1500% interest? Are you living in the real world? I feel I got robbed. disgrace.
December 11, 2023
Unprompted review
Reply from eFlow
Hi there,
We appreciate you taking the time to write a review.
The M50 is public infrastructure owned by the Irish government and administered by Transport Infrastructure Ireland (TII), an independent statutory body established by the Roads Act, 2015.
Please keep in mind that eFlow operates the M50 on behalf of TII and provides M50 customer service.
If you miss the eFlow M50 toll payment deadline, you’ll receive a ‘First Penalty Notice’ (STR). Your STR is a bill from eFlow for the cost of the toll and a €3.50 penalty for having missed the payment deadline. You have 14 days from the date of issue to pay for the trip and the initial penalty. If you do not pay during this timeframe, a further charge of €49.50 is applied.
The above costs have been implemented by TII, and you can inquire about them directly at https://www.tii.ie/.
We also recommend setting up an eFlow account to receive a 60-cent discount on the M50. You will never have to worry about paying your tolls by 8pm the following day and all toll journeys are posted to your eFlow account where they can be viewed online. You can set up an eFlow account online at www.eFlow.ie, select 'sign up'.
If you require any further assistance, please contact us via our website's 'Contact Us' page at https://www.eflow.ie/contact-us/. We will do everything we can to help.
Thanks,
Marta
eFlow Customer Service
Extraordinary technical backwardness
One of their phone lines claims open except bank holidays yet they are closed Friday December 23 but it is not a bank holiday (edit: reply says they were open, but they were not when I phoned early in the day even though it was during the opening hours suggested by the phone line robot). Will Eflow pay a penalty for this? No. Can I pay online a penalty? No because they have to snail mail a journey number for me to pay. Who may or may not deliver this snail mail? The same government that receives some of the money from penalties. Big conflict of interest and extraordinary technical backwardness all wrapped into one
December 23, 2023
Unprompted review
Reply from eFlow
Hi John,
We appreciate you taking the time to write a review. Your feedback has been recorded.
I can confirm that our phone lines, like other contact platforms, were operational on December 23, 2023.
Our contact platforms include: live chat at eflow.ie, email at info@eflow.ie and the we can also be contacted over phone on 0818 50 10 50 or on +353 1 4610122 if calling from outside of Ireland.
If your query has not already been addressed, we would like to look into it for you. If this is the case, please submit your query along with your car registration number. Please bear in mind that further information may be required for verification.
For your convenience, here is a contact link: https://www.eflow.ie/contact-us/.
We look forward to hearing from you.
Thanks,
Marta
eFlow Customer Service
Inneficent
I received a demand today 20th December for two journeys I made on 12thDecember and 14th I paid in advance by card. First agent I spoke with was of no help and barely spoke English. I am raging they eventually accepted I paid. They gave me a case number. Saying now it's a computer glitch. They should be fined not the customer. I should have said nothing and let them bring me to court.
December 10, 2023
Unprompted review
Reply from eFlow
Hi Michael,
Thank you for contacting us and informing of your experience. We appreciate your feedback; it has been recorded for further review.
We apologise for any inconvenience, and if this has not already been addressed, we would want to look into your inquiry. If this is the case, please submit your query along with your car registration number. Please bear in mind that further information may be required for verification. For your convenience, here is a contact link: https://www.eflow.ie/contact-us/.
We look forward to hearing from you.
Thanks,
Marta
eFlow Customer Service
Quite possibly the worst company ever…
Quite possibly the worst company I have ever dealt with. And I mean that genuinely.
Unfortunately eflow and its debt collection arm (EPC) are set up as an impenetrable money extracting machine, akin to a ‘scam’. We have received a fine that has increased for allegedly not paying a toll. We have produced multiple sources of evidence that we did pay on time, as has our credit card company directly. eflow and EPC have rejected all of this. The company has no interest in finding out whether one has actually paid or if the company has made a mistake, will accept no evidence except their own (yes - that’s what they have said), and then will not supply their own evidence on request. Our bank has identified the issue at Eflow, and provided ‘unequivocal’ evidence that the fault is theirs. Eflow won’t even consider it.
Multiple calls and instant chats all responded to with - ‘we can’t discuss this with you’, signposting you to another branch, who inform you that you need to speak to someone else. Multiple emails unresponded to. Messages received have been inconsistent, threatening and evasive. It is clear that they simply make profit out of fining people, and do not care if that fine is accurate or not. We have reported them to various parties but I doubt this will do anything.
And please eflow - don’t bother to write a ‘we are sorry to hear of your frustration..’ response here on trust pilot with zero attempt to actually resolve the issue, as you have done to so many other people who have been through similar experiences. Writing to simply tick the box saying that a customer complaint is responded to, with phrases such as ‘you can pay the toll in x ways’ or ‘you will need to call this number’ when there is no actual wish or attempt to follow your own customer charter is at best condescending.
December 11, 2023
Unprompted review
Reply from eFlow
Hi Matthew,
Thank you for contacting us and letting us know about your experience. We value your feedback, it has been recorded for a review.
We’re sorry for any inconvenience you’ve experienced, and we’ll do our best to address your concerns.
We are, however, unable to investigate and resolve customer complaints through Trustpilot. You must contact us directly so that we can investigate this for you.
Please note that the Euro Parking Collection are a pan-European collection agency and they have been authorised by eFlow to issue the penalty letters for the vehicles registered outside of Republic of Ireland.
If you made a payment and wish to dispute the penalty notice, you will need to contact EPC directly, please follow this link www.epcplc.com/communication/. A member of their team will look into it and assist in resolving it.
You can also get in touch with our Resolver Team if you want to discuss this matter further with eFlow. You can contact our team by dialing 0818 50 70 50 (or +353 1 4610122 if calling from outside Ireland). Their phone lines are open from 9 a.m. to 5 p.m., Monday through Friday.
For any other queries, please contact us through 'Contact Us' page on our website https://www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
How is this company allowed to operate
How is this company allowed to operate. Incredibly incompetent and they leak your information.
December 4, 2023
Unprompted review
Reply from eFlow
Hello, Paul.
Thank you for taking the time to provide feedback.
We are very sorry to hear about your experience; please accept our sincere apologies for any trouble or dissatisfaction you have experienced.
If you provide us with your information, including your vehicle registration number, we will certainly investigate the issue for you. Please keep in mind that further information may be requested for verification purposes. Here is a contact link for your convenience: https://www.eflow.ie/contact-us/.
We look forward to hearing from you.
Thanks,
Marta
eFlow Customer Service
They would charge you penalties up to €160 out of nowhere
I have been consistently updating my account, charging up, and keeping the account updated. I was always on top of this. A couple of months in, I log into the account, and find it to be suspended. A few days later, I received a letter from their solicitor informing me that I had to pay €300 in fines. I called eflow's customer support and they told me that I didn't update the card/payment method so they had to charge me penalties, EVEN THOUGH I still have credit in their system that covers all of my journeys so far. How is that in any world fair? Absolutely disgraceful, shady tactics, and using every chance to get more money back. Oh, and the tag that you pay for in advance doesn't mean it belongs to you, you are actually "renting" it and you have to return it to avoid a further €20 charge.
November 24, 2023
Unprompted review
Reply from eFlow
Hi Tarek,
Thanks for getting in touch with eFlow. We appreciate that you took the time to leave your review, your feedback is very important to us and we have taken your comments onboard.
We are continuously striving to improve our customer experience and we are very sorry to hear about your experience. Please accept our apologies for any inconvenience caused to you.
Tarek, you mentioned that you have received correspondence from our Solicitor, Pierce Fitzgibbon. In this case, you will need to reach out to them direct.
You can find their contact information here: https://www.pierse.ie/
Please do not hesitate to reach out if you have any further questions.
You can find a full list of our contact details on our website here: https://www.eflow.ie/contact-us/
Once again, please accept our apologies for any inconvenience caused.
Thanks,
Pauline,
eFlow Customer Service.
Every time I had an issue
Every time I had an issue, I always managed to speak with the most helpful people that I have ever encountered.
And even to get to speak to a human is a feat in itself
Today, unfortunately, I had to cancel my account( my partner now has a wheelchair, so toll exempt) and have changed our car.
I spoke to Stephen to get this done and, yet again, it was a most pleasant and satisfactory experience. I wish I still needed my account just for the pleasure of speaking to such a professional and genuinely nice person. Thank you , Niamh
November 20, 2023
Unprompted review
Reply from eFlow
Hi Niamh,
Thanks for getting in touch with eFlow, we appreciate you taking the time to leave your great review! Your feedback and comments are very important to us.
We are delighted to hear of your positive experience with Stephen and we will be sure to pass on your fantastic comments to him.
I am sorry to hear that you had to cancel your account and wish you and your partner all the best and thank you for your custom.
If there is anything further that we can assist you with, please feel to reach out to us. Our contact details can be found here on our website: www.eflow.ie/contact-us/.
Thanks,
Pauline,
eFlow Customer Service.
I was speaking to Stephen some minutes …
I was speaking to Stephen some minutes Ago and he was very very helpful and patient , explained all i needed to know and sorted everything out on the phone for me . Thank you so much Stephen
November 20, 2023
Unprompted review
Reply from eFlow
Hi Abiola,
Thank you for contacting eFlow and for taking the time to leave us your lovely review.
We are delighted to hear of your positive experience. We will be sure to pass on your kind feedback to Stephen. We take customer feedback seriously here at eFlow and are always striving to enhance our customer experience.
If there is anything further that we can assist you with, please feel to reach out to us. Our contact details can be found here on our website: www.eflow.ie/contact-us/.
Thanks,
Pauline,
eFlow Customer Service.
Very good experience with Jodie
Very good experience with Jodie, helped me through my problem as their was some sort of mess up with receiving my letter from post office and she helped me out the best possible way. Thanks again.
November 17, 2023
Unprompted review
Reply from eFlow
Hi Roberto,
Thank you for contacting eFlow and for taking the time to leave us your review.
We are delighted to hear of your positive experience. We will be sure to pass on your kind feedback to Jodie. We take customer feedback seriously here at eFlow and are always striving to enhance our customer experience.
If there is anything further that we can assist you with, please feel to reach out to us, our contact details can be found here on our website: www.eflow.ie/contact-us/.
Thanks,
Pauline,
eFlow Customer Service.
Shannon in customer service is amazing
Shannon in customer service is amazing, I had an issue in the shop as they took my reg down wrong, phoned up this evening and Shannon was very kind and understanding and looked after my bill for me! She’s a credit to the customer service team and deserve rewards and kindness! Took a serious amount of stress off my shoulders tonight!
November 10, 2023
Unprompted review
Reply from eFlow
Hi there,
Thank you for contacting eFlow and for taking the time to leave us your review. We are sorry to learn of the issues that you experienced with your recent M50 toll charge.
We are delighted to hear of your positive experience. We will be sure to pass on your kind feedback to Shannon. We take customer feedback seriously here at eFlow and are always striving to enhance our customer experience.
If there is anything further that we can assist you with, please feel to reach out to us, our contact details can be found here on our website: www.eflow.ie/contact-us/.
Thanks,
Keith
eFlow Customer Service
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