I had an issue with my card details they were out of date, a eflow staff member mis-informed me that it would all be gone through on the next payment when i updated my details, naturally... See more
Company replied
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Review summary
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Reviews shaping this summary
Have been scammed before by a fake Eflow account. Had to change my card details . Rob was very helpful with this. Unfortunately my wallet was stolen in early Dec and the same issue arose with my acc... See more
Company replied
Poor technology implementation. I fill in everything on a page to pay the bill, and then it tells me I've not filled in a field that is not shown or available. Seems like a poorly outsourced solution.... See more
Company replied
I had a few querys relating to billing, I went on to the chat and chatted with a lovely girl called Niamh, cannot give her enough credit! so quick to respond, so easy to deal with and resolved all is... See more
Company replied
Company details
Written by the company
Established in 2007, eFlow is the operator of the barrier-free tolling system on Dublin’s M50 motorway and a provider of electronic tags for use on all toll roads in the Republic of Ireland. eFlow is managed and operated by Turas Mobility Services. Turas Mobility Services was contracted by Transport Infrastructure Ireland (formerly National Roads Authority) to implement and operate the M50 barrier-free tolling system.
Contact info
P.O. Box 13294, South City DSU, Cork., FCK7528, Ireland
- (0818) 501 050
- info@eflow.ie
- www.eflow.ie
3.5
Average
497 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Fast assistance
March 21, 2026
Unprompted review
Reply from eFlow
Hi Gonzalo,
Thank you so much for your lovely feedback!
We’re really happy to hear that you had a good experience with us.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
Extortionate and unfair state-run toll
I’ve been an eFlow customer since 2008. A €16 charge failed due to an expired card—with no notification. Despite offering to pay immediately, it was escalated to €1,200+ with threats of legal action. eFlow and their Solicitor fim refused to respond via email or use reasonable communication. This state-run program chooses partners like Pierse Fitzgibbon Solicitors LLP who intimidate the public with fear and threats, showing no discretion or fairness. Absolutely extortionate.
Update:
eFlow asked me to get in touch, which I did via email 7 days ago. I still have not received any response. Their reply seems to be more about appearing responsive than actually engaging.
March 19, 2026
Unprompted review
Reply from eFlow
Hi Trevor,
Thank you for getting in touch.
We're really sorry to hear about your experience and how frustrating this must have been for you. We’d like to review your experience in more detail so we can understand what went wrong and work on putting it right.
If you could please reach out to us directly with your details, we’ll be happy to discuss your concerns in more detail. You can contact us through this link: www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
Closed my account and tried to pay…
Closed my account and tried to pay balance via my eflow account with debit card within their app, however transaction did not go through as error code came up. Then contacted customer support and paid over phone. Customer service verified that I tried to pay via app and said this probably will go through at later date, which it did and they credited my closed account for that amount. If I missed a payment they would charge me interest. Disgraceful methods of underhanded robbery.
March 13, 2026
Unprompted review
Reply from eFlow
Hi Paul,
Thank you for getting in touch.
We're really sorry to hear about your experience and how frustrating this must have been for you. We’d like to review your experience in more detail so we can understand what went wrong and work on putting it right.
If you could please reach out to us directly with your details, we’ll be happy to discuss your concerns in more detail. You can contact us through this link: www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
wrong registration number for toll payment
I paid a toll fee and entered the wrong registration number for my car.
I used the web chat and was connected to a staff member, Katie
I explained the issue and it was sorted within a few minutes.
Very helpful
March 15, 2026
Unprompted review
Reply from eFlow
Hi Elaine,
Thank you so much for your lovely feedback!
We’re really happy to hear that Katie was so helpful and polite — we’ll be sure to share your kind words with her.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
Spoke to Kevin and Katie regarding a…
Spoke to Kevin and Katie regarding a recent accident and their customer service was excellent. Very reassuring and helped calm me down.
March 15, 2026
Unprompted review
Reply from eFlow
Hi Patrick,
Thank you so much for your lovely feedback!
We’re really happy to hear that Kevin and Katie was so helpful and polite — we’ll be sure to share your kind words with them.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
keep up the good work
i needed to add classic vechicle. web chat was just brilliant. all done in 5 mins
March 13, 2026
Unprompted review
Reply from eFlow
Hi Oliver,
Thank you so much for your lovely feedback!
We’re really happy to hear that the webchat team was so helpful — we’ll be sure to share your kind words with them.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Excellent
I had a query about my tag and a loan car I have at moment. Spoke to Niamh and she sorted it for me. Excellent customer service.
March 13, 2026
Unprompted review
Reply from eFlow
Hi Una,
Thank you so much for your lovely feedback!
We’re really happy to hear that Niamh was so helpful and polite — we’ll be sure to share your kind words with her.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
Katie was amazing she answered all my…
Katie was amazing she answered all my questions.
March 11, 2026
Unprompted review
Reply from eFlow
Hi Alan,
Thank you so much for your lovely feedback!
We’re really happy to hear that Katie was so helpful and polite — we’ll be sure to share your kind words with her.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
Niamh was excellent and so so kind!
March 10, 2026
Unprompted review
Reply from eFlow
Hi Lauren,
Thank you so much for your lovely feedback!
We’re really happy to hear that Niamh was so helpful and polite — we’ll be sure to share your kind words with her.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
I rang this morning at approx 8am and a…
I rang this morning at approx 8am and a male non Irish answered . I could hardly hear him as he was speaking so low.
I asked him his name twice and he hung up on me
This is appalling carry on , this is who eflow is employing they should not be in a job
March 4, 2026
Unprompted review
Reply from eFlow
Hi Carla,
Thank you for getting in touch.
We're really sorry to hear about your experience and how frustrating this must have been for you. We’d like to review your experience in more detail so we can understand what went wrong and work on putting it right.
If you could please reach out to us directly with your details, we’ll be happy to discuss your concerns in more detail. You can contact us through this link: www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
Reply from eFlow
Hi Davin,
Thank you so much for your lovely feedback!
We’re really happy to hear that Katie was so helpful and polite — we’ll be sure to share your kind words with her.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
Fast support system
I made a mistake and there chat system is Very fast and sorted it within 2mins
February 27, 2026
Unprompted review
Reply from eFlow
Hi Cj,
Thank you so much for your lovely feedback!
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
Very efficient and helpful
February 23, 2026
Unprompted review
Reply from eFlow
Hi Customer,
Thank you so much for your lovely feedback!
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
Niamh was super friendly
Niamh was super friendly, extraordinarily efficient, and extremely patient!
February 20, 2026
Unprompted review
Reply from eFlow
Hi Colin,
Thank you so much for your lovely feedback!
We’re really happy to hear that Niamh was so helpful and polite — we’ll be sure to share your kind words with her.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
Niamh was fantastic on the webchat
Niamh was fantastic on the webchat, no waiting around, sorted out my query, excellent customer experience.
Thanks Niamh and thanks eflow!!!
J.
February 11, 2026
Unprompted review
Reply from eFlow
Hi John,
Thank you so much for your lovely feedback!
We’re really happy to hear that Niamh was so helpful and polite — we’ll be sure to share your kind words with her.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
Absolute hopeless website constantly errors
I topped up my account twice this morning, but on both occasions I received an error message; however, the amount was still deducted from my account. This is happening regularly.
January 27, 2026
Unprompted review
Reply from eFlow
Hi Daniel,
Thank you for getting in touch.
We're really sorry to hear about your experience and how frustrating this must have been for you. We’d like to review your experience in more detail so we can understand what went wrong and work on putting it right.
If you could please reach out to us directly with your details, we’ll be happy to discuss your concerns in more detail. You can contact us through this link: www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
Commendable support from Niamh
I was looking for an update on the quick way to offer a new tag as well to know the status of the returned old tag via the free post. Niamh clarified the status and acknowledged that the new tag had been ordered to reach me in 7 days to my new address.
January 8, 2026
Unprompted review
Reply from eFlow
Hi Mahammad,
Thank you so much for your lovely feedback!
We’re really happy to hear that Niamh was so helpful and polite — we’ll be sure to share your kind words with her.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
contacted eFlow via chat and was…
contacted eFlow via chat and was assisted by Niamh, who was extremely helpful, professional, and patient. She clearly explained the process and ensured I understood the next steps. I really appreciated the excellent support and service provide
January 12, 2026
Unprompted review
Reply from eFlow
Hi Yassine,
Thank you so much for your lovely feedback!
We’re really happy to hear that Niamh was so helpful and polite — we’ll be sure to share your kind words with her.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
Have been scammed before by a fake…
Have been scammed before by a fake Eflow account. Had to change my card details . Rob was very helpful with this. Unfortunately my wallet was stolen in early Dec and the same issue arose with my account. As Eflow suspended my account, I could not get in to update details. I managed to pay outstanding travel ( or so I thought) and updated card but I still received a penalty notice for a journey on Jan 2nd . I had the misfortune , when I called , to speak to Padraig, or should I say listen to him. He had no interest in what I had to say/ask. He reluctantly put me through to another agent, Javed, after I had asked at least twice.
Javed was able to answer my query immediately and give me the solution and he was polite and pleasant
POOR FORM EFlow. Why are all your agents not capable of customer service.
January 9, 2026
Unprompted review
Reply from eFlow
Hi Leonie,
Thank you for getting in touch.
We're really sorry to hear about your experience and how frustrating this must have been for you. We’d like to review your experience in more detail so we can understand what went wrong and work on putting it right.
If you could please reach out to us directly with your details, we’ll be happy to discuss your concerns in more detail. You can contact us through this link: www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
I had an extremely super positive…
I had an extremely super positive experience with Niamh. Her knowledge and customer care is exceptional. She is an asset to your business.
January 8, 2026
Unprompted review
Reply from eFlow
Hi Jean,
Thank you so much for your lovely feedback!
We’re really happy to hear that Niamh was so helpful and polite — we’ll be sure to share your kind words with her.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
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