I had an issue with my card details they were out of date, a eflow staff member mis-informed me that it would all be gone through on the next payment when i updated my details, naturally... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Have been scammed before by a fake Eflow account. Had to change my card details . Rob was very helpful with this. Unfortunately my wallet was stolen in early Dec and the same issue arose with my acc... See more
Company replied
Poor technology implementation. I fill in everything on a page to pay the bill, and then it tells me I've not filled in a field that is not shown or available. Seems like a poorly outsourced solution.... See more
Company replied
I had a few querys relating to billing, I went on to the chat and chatted with a lovely girl called Niamh, cannot give her enough credit! so quick to respond, so easy to deal with and resolved all is... See more
Company replied
Company details
Written by the company
Established in 2007, eFlow is the operator of the barrier-free tolling system on Dublin’s M50 motorway and a provider of electronic tags for use on all toll roads in the Republic of Ireland. eFlow is managed and operated by Turas Mobility Services. Turas Mobility Services was contracted by Transport Infrastructure Ireland (formerly National Roads Authority) to implement and operate the M50 barrier-free tolling system.
Contact info
P.O. Box 13294, South City DSU, Cork., FCK7528, Ireland
- (0818) 501 050
- info@eflow.ie
- www.eflow.ie
3.5
Average
497 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Terrible System – Feels Like a Money Trap
eFlow's toll system is incredibly frustrating and feels like it’s designed to catch people out. After you drive through a toll, there’s no proper notification that you owe money apart from a few signs that are easy to miss—especially when you’re focused on driving. You’re then expected to remember to go online and pay, which is not practical after a long drive. If you forget, you’re hit with a penalty.
I paid my toll five days later, only to receive a letter saying I had to pay again. It’s not about the amount—it’s the principle. This system feels like pure robbery, taking advantage of drivers who are already tired or distracted. Absolutely disgusting and a terrible experience.
December 19, 2024
Unprompted review
Reply from eFlow
Hi Finlay,
Thank you for sharing your feedback regarding the eFlow toll system. We sincerely apologise for the inconvenience you've experienced.
We completely understand that it can be easy to forget about toll payments, especially after a long drive.
We would like to clarify that M50 is a barrier-free toll road, which means there are no traditional toll gates. Toll and payment information are provided via road signs.
We recommend checking for toll roads before your journey to avoid such situations. Of course, you can always contact our customer service team for any questions or additional information.
Additionally, we offer a registered account system, where toll payments are automatically deducted, ensuring you never have to worry about forgetting a payment. This can make your travel experience more convenient and stress-free.
We also offer a pre-payment option, allowing you to pay for tolls before your journey. This helps ensure you don’t have to worry about toll payments during your trip. Payments can also be made via phone or at a Payzone store.
If the toll payment is not made within the deadline, a penalty letter is automatically sent out by the system.
If you have paid the toll late, you will not be required to pay the toll again. In this case, we kindly ask that you contact us directly so we can assist you in resolving the situation.
If there is a penalty charge, it can be settled with our help, and we are more than happy to assist you with making the penalty payment.
We are here to support you, so please don’t hesitate to reach out if you have any further questions or concerns.
You can find our other contact details on our website at www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
Joshua@eflow customer care
Had some issues getting tolls paid and a car registered to my account, after numerous calls, some not helpful at all, got talking to Joshua (hopefully spelled correctly) who promptly and professionally dealt with my issues in a calm and professional manner. He went above and beyond,and is a credit to your company.
December 13, 2024
Unprompted review
Reply from eFlow
Hi Donal,
Thank you for sharing your experience with us!
We're sorry to hear about the initial difficulties you faced, but we're glad that the agent you spoke with was able to resolve the issues promptly and professionally.
It’s great to know that their calm and dedicated approach made a positive impact.
We’ll be sure to pass along your kind words, as they truly reflect the high level of service we strive for.
Should you need any further assistance in the future, please don't hesitate to reach out.
Our contact details are available on our website at www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
I had recently overlooked a toll…
I had recently overlooked a toll payment and today received a late payment penalty notice for over a hundred euros. As I rarely use the M50 toll bridge this was a genuine mistake and when I rang the company to appeal l was immensely surprised and delighted that Padraig accepted my explanation and waived the penalty fee. Customer service at its best! Thank you Padraig.
December 10, 2024
Unprompted review
Reply from eFlow
Hi Patrick,
Thank you for sharing your experience!
We're glad to hear that Padraig was able to assist you so effectively and that your issue was resolved to your satisfaction. We always strive to provide the best customer service possible, and it's great to know that our efforts made a positive impact on your situation.
Should you need any further assistance in the future, please don't hesitate to reach out. Thank you again for your kind words!
Our contact details are available on our website at www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
Poor customer service
Poor customer service. I had a trip to Ireland and used the M50 toll on the 5th September 2024 while on our journey with stop to pay this toll and kept hold of this receipt just in case. But it appears that eflows agent EPC plc will not accept this. I have resubmitted this information twice now and no wants to help me the dates on my receipt and letter match. Also they are now saying that I paid for m50 toll 2 days earlier which is impossible as I only rented my car on arrival to Ireland on the 5th September. Can’t email anyone very poor service
December 2, 2024
Unprompted review
Reply from eFlow
Hi Mark,
Thank you for contacting eFlow and sharing your experience.
We understand how frustration this situation must be, especially if you already attempted to resolve the issue. We apologise for any inconvenience caused!
Please note that you need to dispute the penalty notice by contacting Euro Parking Collection directly as the penalty notice was issued by EPC.
Please follow this link www.epcplc.com/communication/. Please submit your proof of payment. You can also call them on +44 (0)20 7288 9740.
I also recommend contacting your rental company directly with a proof of payment.
I am confident that this will be resolved for you as quickly as possible.
Thanks,
Marta
eFlow Customer Service
Customer service is very helpful
Customer service is very helpful, quick and efficient. They were very patient and able to answer all my questions and queries without delay. He was very good!
November 26, 2024
Unprompted review
Reply from eFlow
Hi Jodi,
Thank you for your wonderful feedback!
We're happy to hear that you had such a positive experience with our customer service team. It’s great to know that we met your expectations.
If you have any more questions or need further assistance, please don’t hesitate to reach out. We're always here to help!
Our contact details are available on our website at www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
I recently spoke with eflow customer…
I recently spoke with eflow customer care and was speaking to Eddie who I found to be extremely helpful to myself a customer and went above and beyond to help my problem I would highly recommend the eflow customer care team and could not praise Eddie enough.
November 22, 2024
Unprompted review
Reply from eFlow
Hi John,
Thank you for taking the time to share your experience!
We're so glad to hear that Eddie was able to assist you and go above and beyond to resolve your issue.
Your kind words mean a lot to us. We'll be sure to pass along your feedback to Eddie and the entire customer care team.
If you ever need further assistance, don't hesitate to reach out!
Our contact details are available on our website at www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
Cormac
I would highly recommend Cormac, His customer service was second to none. He was extremely helpful and understanding.
November 22, 2024
Unprompted review
Reply from eFlow
Hi there,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience.
We'll make sure to pass along your kind words to Cromac.
At eFlow, we always strive to provide the best customer service, and it's great to know that you found the process helpful and professional.
If there's anything else we can assist you with in the future, please don’t hesitate to reach out.
Our contact details are available on our website at www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
New customer getting scammed
Started as a customer and above to leave!
Ordered my first tool tag and so excited to use the service. It never arrived. Customer service sends out a replacement. Then they charge me for both!
How dare you charge me for a product you didn't even deliver. Customer service has pre-prepared answers for this situation so its happening at scale.
Shame, I really wanted to be a lifetime customer, but cant do business with a group that steals for me right at the start!
November 20, 2024
Unprompted review
Reply from eFlow
Hi there,
Thank you for reaching out and sharing your experience.
We sincerely apologise for the inconvenience you have faced. We value your feedback as this way we can improve.
It seems there may have been a misunderstanding regarding the charges. Let us invastigate this further and ensure we resolve this promptly.
We look forward to hearing from you via our alternative contact channels as we are unable to resolve issues here on Trustpilot.
Our contact details are available on our website at www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
Fast & Assertive
Laura were highly assertive and empathic when I was experiencing a challenging situation. A solution was promptly given.
Thank you
Cheers
Rui Carvalho
November 17, 2024
Unprompted review
Reply from eFlow
Dear Rui,
Thank you for sharing your feedback about your experience with Laura.
We're delighted to hear that she provided a prompt solution and approached the situation with assertiveness and empathy. Ensuring our customers feel supported, especially during challenging moments, is our priority.
If there's anything else we can assist you with in the future, please don’t hesitate to reach out.
Our contact details are available on our website at www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
Professional and efficient
Eddie and his team were highly efficient and empathic when I was experiencing a challenging situation. It was obvious that resolving my issue was of high priority and I felt incredibly supported throughout the process. Thank you very much. I am grateful.
November 13, 2024
Unprompted review
Reply from eFlow
Hi there,
Thank you so much for your kind words.
We're truly glad to hear that our team were able to provide you with the support you needed during a challenging time.
Your satisfaction is our top priority, and it's wonderful to know that you felt cared for throughout the process.
If there's anything else we can assist you with in the future, please don’t hesitate to reach out.
Our contact details are available on our website at www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
Supervisor call back
I had a couple of queries on my account and there had been some errors after requesting a supervisor call back , Eddie got into me straight away & resolved my queries straight away in a very efficient and polite manner , he was an absolute pleasure to deal with. The world would be a fantastic place if everyone had Eddie’s customer service skills
October 25, 2024
Unprompted review
Reply from eFlow
Hi T Towell,
Thank you so much for sharing your positive experience!
We're happy to hear that Eddie provided such excellent service and resolved your queries efficiently.
We'll make sure to pass along your kind words to Eddie.
If you need any further assistance in the future, don't hesitate to reach out. We're here to help!
Our contact details are available on our website at www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
Unpaid fines all sorted!
There was a problem when setting up my new car on my account which led to unpaid fines (unknown to me). Eddie in eflow gave me a call back after investigating the situation, he waived the finest and fixed the issue 100% and was super helpful and professional.
October 16, 2024
Unprompted review
Reply from eFlow
Hi Malachy,
Thank you for sharing your experience with us!
We're happy to hear that Eddie was able to resolve the issue with your unpaid fines so efficiently.
At eFlow, we always strive to provide the best customer service, and it's great to know that you found the process helpful and professional.
If you need any further assistance in the future, don't hesitate to reach out. We're here to help!
Our contact details are available on our website at www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
Eddie made my complaint very easy to…
Eddie made my complaint very easy to deal with and well explained to me
October 16, 2024
Unprompted review
Reply from eFlow
Hi Lauren,
Thank you so much for your 5 Star Review! We are sorry to hear that you had a complaint but delighted to hear that you had such a positive experience when you contacted us.
We will make sure to pass on your great feedback to Eddie.
If you need any further assistance, please don’t hesitate to reach out. Thanks again for sharing your experience!
Our contact details are available on our website at www.eflow.ie/contact-us/.
Thanks,
Pauline,
eFlow Customer Service.
Filthbags 😡 Steer Clear of these 👎
Still waiting to hear back from these scammers. These keep putting up here same computer generated response. Yet still waiting to get my Money back absolute SCUMBAGS 😡😡 I've emailed these 50 plus times back and forth each time they want you to send all the info you've completed first time you've chatted to one of there Thieves. Total liars make things as difficult as possible for you to get a refund and try there best to exhaust you with there processes hoping you won't continue with your claim against them.
October 3, 2024
Unprompted review
Reply from eFlow
Hi Pablo,
Thank you for reaching out. We're sorry to hear about your experience.
We look forward to hearing from you via our alternative contact channels as we are unable to resolve issues here on Trustpilot.
Our contact details are available on our website at www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
Instructions for paying penalties on…
Instructions for paying penalties on "epcpic just does not work.
October 3, 2024
Unprompted review
Reply from eFlow
Hi Eoin,
Thank you for reaching out to eFlow.
We're sorry to hear that you're experiencing issues with the Euro Parking Collection penalty payment system.
Please try the following steps:
1. Clear your browser's cache and cookies.
2. Ensure that you're using the latest version of you browser.
3. Try accessing the site from a different browser or device.
Please follow this link to a make a payment https://www.epcplc.com/payment/start.
If the issue persists, we recommend contacting EPC directly. Please follow this link www.epcplc.com/communication/.
A member of their team will look into it and assist in resolving it. You can also call on +44 (0)20 7288 9740 to discuss.
eFlow contact details are available on our website at www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
The biggest scam artists in Ireland
The biggest scam artists in Ireland.
They bully you into paying journeys you never even took with threatening solicitor letters. When you try rationalise with them they speak to you like an animal and they when you prove them wrong they ignore emails and send more threatening letters.
They seriously need better regulations on these gangsters.
I’ve made my court application for all the wrongs you’ve done and will see you in court.
August 2, 2024
Unprompted review
Reply from eFlow
Hi Sophie,
Thank you for reaching out to eFlow.
We acknowledge your concern and take all feedback seriously.
We strive to provide the best possible service and regret that your experience has not met your expectations.
To better understand your situation and resolve this issue, we would appreciate it if could provide more details to help us invastigate the matter thoroughly.
We look forward to hearing from you via our alternative contact channels as we are unable to resolve issues here on Trustpilot.
Our contact details are available on our website at www.eflow.ie/contact-us/.
We aim to resolve disputes fairly and we ask you contact our team directly to address your concerns.
We appreciate your cooperation and patience in this matter.
Thanks,
Marta
eFlow Customer Service
i am currently away
i am currently away , and came across an email undeleted , and i was worried my account was not paid , but after verifying my account and my credit card at hand , i was given the good news that all was in order , thank you for your prompt assistance
September 26, 2024
Unprompted review
Reply from eFlow
Hi Giovanni,
Thank you for contacting us regarding your account. We're glad to hear that you were able to verify your account information and confirm that your payment is up-to-date.
The customer satisfaction is our top priority, and we're committed to providing you with the best possible customer service.
If you have any further questions or require assistance, please don't hesitate to contact us again.
Thanks,
Marta
eFlow Customer Service
Query answered prompt
Query answered promptly and Laura was very helpful and courteous in her response
September 26, 2024
Unprompted review
Reply from eFlow
Hi there,
Thank you for your positive feedback. We're glad to hear that your query was resolved promptly and that Laura provided helpful and courteous assistance.
We'll be sure to pass your compliments along to our agent.
If you need any further assistance, feel free to reach out.
Our contact details are available on our website at www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
I went through the toll a few days ago…
I went through the toll a few days ago and completely forgot to pay. I tried to log in to my account and my email would not work. I was in such a panic that I would have massive penalties so decided to call and find out. I just spoke with a lovely guy Padraic who could not have been more helpful. He explained that everything was in order, explained my bill date and helped me get back into my account. He even waited on the phone for me to do this to make sure everything was good. It was so refreshing to speak to someone who was patient and helpful. Well done eflow.
September 24, 2024
Unprompted review
Reply from eFlow
Hi Christina,
Thank you so much for your kind feedback!
We're delighted to hear that Padraic could help ease your worries and guide you through the process.
Providing excellent customer service is our priority, and it's great to know that you found the support both patient and helpful.
We'll make sure to pass along your compliments to Padriac and the team.
Thanks again for your comments and if you need any further assistance, feel free to reach out.
Our contact details are available on our website at www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
Customer service chat
Niamh was an absolute delight to chat to and sorted all my queries with kindness and in a timely manner!
September 17, 2024
Unprompted review
Reply from eFlow
Hi Hanna,
Thank you so much for your lovely feedback!
We're glad to hear that Niamh provided such great service and resolved your queries promptly and kindly. I'll be sure to pass this along to her!
If you need any further assistance, feel free to reach out.
Our contact details are available on our website at www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
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