London and Rome

London and Rome Reviews

A product’s star rating is calculated as the average of all its reviews.


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Sold by EF Educational Tours

www.eftours.com

32.6K Reviews

4.5

The information on this page is based solely on product reviews written by customers of EF Educational Tours via Trustpilot.



All reviews


Rated 4 out of 5 stars

Everything was good, great experience. Hotels were ok, bit probably my least favorite. London hotel had water damage from previous tenants. Rome location for hotel was amazing and pretty. Not much to complain about with Rome hotel.

Rated 5 out of 5 stars

EF tours staff was great! My son had a great experience!

Rated 5 out of 5 stars

Great experience! We got to see all the major highlights of each of these two amazing cities! I just wish we had a bit more time to see each of them in more depth!

Rated 5 out of 5 stars

Very Good service!

Rated 5 out of 5 stars

It was an amazing trip for both adults and students alike! A life-changing trip full of lasting memories and a newfound confidence for students when trying new things!

Rated 3 out of 5 stars

No complaints about the tour, my kids had a blast, however when the flight going home was canceled we were given no information about how/when our children were returning home. The website and app did not have return flight information. EF was closed for Juneteenth so we called the emergency line and left a message with the answering service, EF never got back to us. We ended up calling the airline that canceled the flight and after spending over an hour we were able to obtain a new flight number and time. It turns out they were already booked on a new flight. It would have been wonderful if EF had shared those details and saved us the concern. Otherwise we were happy with EF just not impressed with how unresponsive the emergency line was.

Rated 4 out of 5 stars

Overall it was a good trip. I would like to speak with someone about some issues. John

Rated 3 out of 5 stars

There were a lot of cool things we did get to do, and some better planning would have been appreciated, instead of hurry up and wait. and then miss half the things because they were closed or almost closed when we finally got to them.

Rated 2 out of 5 stars

Leading up to the trip, I contacted EF travel support team multiple times and they all give me different info. Flights, hotels and tickets for attractions were booked well in advance but they didn’t want to give us the schedule until at the last minute.

Rated 5 out of 5 stars

My daughter’s high school arranged this. She had such an amazing time. She learned so much. The tours were amazing and the guides were very kind.

Rated 5 out of 5 stars

My daughter had the most memorable experience! She said she’d do it again in a heartbeat!!

Rated 3 out of 5 stars

Poorly planned itinerary, hotels 1 hour drive from the city and terrible food. Could have had a much better experience for the amount of money if I went on my own.

Rated 2 out of 5 stars

We would not recommend. EF should arrange this type of trip to be held for a longer time, at least 15 days long. For the money we payed there was not enough time and we where not given the chance to expand more days to tour Italy even though we where told the possibility existed when we had the first reunion a year ago. London experience was great, good hotel and tour in the city. Hotel choice in Italy was terrible, way too far from Rome, full of problems, lack of service, bad staff, terrible accommodations, bed bugs, insecure, etc There was a stocker knocking windows and trying to open doors of rooms that scared the kids terribly. No access to food or water at the hotel after hours either. Many online reviews from past guests complain about the same issues at the same hotel. How is it possible that EF does not prioritize the wellbeing of our children. Very disappointed about the choice of accommodation. For the money we payed for an 6-8 day trip it’s an insult.

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Reply from EF Educational Tours

We’re sorry to hear that your experience in Italy did not meet your expectations. We strive to prioritize the safety and comfort of all our travelers, and your concerns about the hotel will be thoroughly reviewed. We're glad to hear that you enjoyed your time in London and the tour of the city. We understand your desire for a longer tour, and do offer itineraries of different lengths. If you have more specific feedback or need further assistance, please reach out to our traveler support team. Thank you for your review.

Rated 4 out of 5 stars

My students really enjoyed this tour. Gladiator school was fantastic - do NOT miss this!