The trip needs to have the kids enjoy the moment more!
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Amazing experience, as a parent I highly recommend EF to everyone with a high schooler looking to experience other countries!
My grandson went with other grandma and both enjoy the whole trip first time
My son had an incredible experience!!!! We are so happy he was able to go on this trip.A perfect ending to his junior year and I believe this trip has given him serious interest for study abroad programs in college. Fantastic.
The only complaint was how the flights were scheduled at late hours and how the kids were on a seven hour flight and had to get off of the plane and directly on to a bus to begin touring. They said that part was hard on their bodies because they had no time to rest before beginning the tour. I know some things are unavoidable but, they did complain about that part.
Unfortunately my son's 10 day European trip was rushed with their tour guides and they had no adequate time to shop.
I loved it! I had a blast and our tour director, Cristina was the best! It was a very very fast paced tour, which we knew going in but we had no idea what it was really like with the heat, but we saw and did so much! Everyone, adults and students never complained. They were all real troopers! I think everyone grew and made lasting memories from this tour.
It was a beautiful experience and recommend it to everyone! All Roads Lead to Roma!
Great experience overall. We had a fantastic time, students really enjoyed it and would recommend to others.
Great experience overall. Well organized and good communication as changes had to occur. Only issue is didn’t properly accommodate for a food allergy and got sick as a result.
It was a great experience for everyone
The trip overall was good, however I wish we had more time to actually see monuments, as we never had time to actually stop and see them.
Unforgettable trip with fantastic leaders!
It was amazing. Best trip she could have asked for
My child enjoyed the trip and traveling with her peers
Reply from EF Educational Tours
We're delighted to hear that your child had a wonderful time on our London, Paris, Venice & Rome tour, exploring new places and making memories with their peers. Thank you for sharing their experience with us!
The trip was a blast, cannot wait to sign up again next year.
Although the overall trip was good there were a few things I was disappointed in. First the two excursions we signed up for did not happen and we were not told about this until we asked about them. Second our tour director was very disorganized and communication skills were lacking. We were always rushed to get everywhere and he was not good about making sure half of our group did not get left behind at cross walks. We were dropped off and told to be back to the bus in 20 min- 40 people were expected to use the restroom and get a drink in 20 min at a cafe it took at least 5 of those min to walk to. When we arrived in Rome to go to the coliseum anyone under 18 had to have a passport to get in, which we were never told so my child did not have his on his person, tour director screamed at me and told me I had no common sense, he continued to belittle me in front of my child and other people. The day got no better when we arrived at the hotel and it was the worst hotel I have ever been in my life. My child and I were put in a building g away from everyone else, there was no way to call the front desk and there were men outside my door all night, I felt very unsafe so much so that I pushed all the furniture I could against the door and stayed awake all night. Not to mention when water was ran in the shower or the sink the toilet gurgled and the entire room smelled like sewer. I was never so happy to leave that hotel and would never return. EF should never book a hotel where people feel unsafe. When I told the tour director he laughed like it was funny. I enjoyed the sights I got to see and the experience overall but there were several issues I was not happy with. This is not a cheap trip and my expectations of professionalism were not met. I do t care about amenities but I do care about safety.
Reply from EF Educational Tours
Thank you for sharing your feedback regarding your recent trip. We apologize for the disappointments and inconveniences you encountered during your experience. Your concerns are valid, and we take them seriously as we continuously strive to improve our services.
We understand the importance of clear communication and accurate information regarding excursions, and we apologize for any confusion or lack of notification in this regard. We will review our processes to ensure that such situations are handled better in the future, with proactive communication and timely updates.
Regarding your tour director's behavior, we deeply regret any unprofessional conduct you experienced. Our team is trained to provide exceptional customer service and support, and we will address this issue internally to ensure that it does not happen again. It is our priority to treat all travelers with respect and address their concerns in a professional manner.
Regarding the hotel accommodation, we apologize for the discomfort and safety concerns you encountered. Your safety and well-being are of utmost importance to us, and we will investigate the situation to prevent similar occurrences in the future. We appreciate your feedback regarding the hotel selection, and we will take it into consideration when evaluating our accommodation options.
We appreciate your acknowledgment of the enjoyable sights and overall experience. However, we understand that the issues you mentioned have overshadowed your trip. We deeply apologize for failing to meet your expectations of professionalism and safety.
Your feedback is invaluable to us, and we would like to make it right. Please reach out to our customer support team so we can address your concerns more specifically and work towards a resolution. We appreciate your understanding and hope to have the opportunity to restore your trust in our services in the future.
We had an amazing time on the trip. The students enjoyed themselves
Andréa is such a great guide. We enjoyed his humor, knowledge, and guidance. He was very organized, which made the very busy and rigorous tour enjoyable.
My daughter got to experience several countries over an April vacation. She did not want to return home, and found that she really loved being in Italy. The exposure to other countries and cultures helped to build confidence and awareness that there is so much more to life than the little town we are from. I'm very grateful to the teachers who ran the program, and to EF for offering the program.