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The information on this page is based solely on product reviews written by customers of EF Educational Tours via Trustpilot.
Just bad not happy
Reply from EF Educational Tours
We're sorry to hear the tour didn't meet expectations. We’d love to learn more about what could have made the tour better for you. Your feedback helps us improve for future travelers, so if you’d like to share more details, please feel free to reach out.
Based on my recent experience with Educational First Tours (EF Tours), I have mixed feelings to share. Our tour director, Sergio was undoubtedly the highlight of the trip, demonstrating professionalism and a genuine passion for guiding us through our destinations. Their knowledge and enthusiasm greatly enhanced our understanding and enjoyment of each location. However, the itinerary itself left much to be desired. It lacked crucial details such as specific activities and timings, resulting in excessive downtime. This proved frustrating as we often found ourselves wandering aimlessly in unfamiliar cities, compounded by language barriers which made navigation and exploration challenging. Moreover, I believe EF Tours could significantly improve customer satisfaction by offering optional upgrades for key attractions. For instance, enhanced tours of landmarks like the Colosseum and Vatican, providing access to areas like the underground or additional time in places like the Sistine Chapel, would have greatly enriched our experience. Similarly, opportunities for upgraded experiences at iconic sites such as the Eiffel Tower or during river cruises in Paris were missed, leading to disappointment. Culinary experiences, another anticipated highlight, fell short of expectations. It felt as though the chosen restaurants prioritized cost-efficiency over quality, resulting in underwhelming meals that did not reflect the local cuisine's potential. This was particularly disappointing given our anticipation and excitement for authentic dining experiences in each city. On a positive note, the architectural marvels we encountered were undeniably breathtaking, albeit EF Tours' contribution to this aspect of our journey was minimal. Overall, while EF Tours offers a competent tour director and access to notable landmarks, the lack of detailed itineraries, missed upgrade opportunities, and subpar culinary experiences detracted significantly from the overall enjoyment. For the price paid, these shortcomings make it difficult to recommend EF Tours for future travel plans without significant improvements to their tour structure and offerings.
Transportation was provided in a timely way. The experience was amazing. Madrid should be a 3 day experience because Rome is hot as hell. Sergio was amazing. Please offer more info on meetings so we know we can bring wheel suitcase. Hotel in Rome the AC might not work but the one in Spain was very comfortable. Sergio was very pleasant and knowledgeable. He answer all my questions and explained about the culture. I would suggest to EF tours to maybe not be responsible for dinners or find other restaurants in Rome because we were treated like an inconvenience on the last one. Food at the Vatican was not enough. My suggestion is to do another day in Madrid instead of Rome.
3 of the biggest and most important cities in Europe in 9 days…epic.
This trip was amazing, very busy, but we were able to experience a lot of different things and the food was amazing. The tour guide was one of the best parts, she made this trip wonderful, educational, enjoyable, and memorable.
It was a once-in-a-lifetime trip that will never be forgotten.
My daughter had an amazing experience! It’s been great hearing all of her stories and the tour guide did an amazing job as well.
The sites and experiences were great. There was so much there that I experienced information overload.
Have better arrival communication Allow seat selections and hotel selections for parents traveling with kids If it’s more than one group with your buddy have all leaders on a group text before arrival to prevent wait times at the airport, we are tired of traveling and ready to unpack and bath At dinner no one asked if we wanted wine or anything else but water Laura rushed us out the gift shop and was rude Left us to wait in the heat to bring the other group to a cooking class instead of giving us the speech and then letting us free No tickets at the coliseum they would not let us in The pettelers threatened to kill me when I told one of them to move away when the police showed up Paris flight in- Laura did not do a good job at informing us about lunch. She waited until after luggage and the airport had one shop to eat at. They ran out of everything so some didn’t eat. She could have planned that way Better Bus broke down we did not get a bathroom stop had to catch a metro train daughter peed on herself Had to walk 30 minutes from the train to the hotel. Room assignment still had to be done, the Texas woman did not help distribute luggage to her kids and was looking through it all to find only her groups. Bus pulled over in the side of the road no explanation just need a minute
My daughter had fun and enjoyed her first time in Europe going with a group of kids her age. She liked the teacher guides a lot, the tour guide and the local guides a lot. However, it was a very quick tour of 3 cities in 9 days. Taking flights from one city to the other made it a little more crunched in time that they only had a day and a half in Paris. Barely had time to explore, my daughter never thought the food was really in the local styles much. Overall she had a good time.
My son had a full experience in these three cities led by Stefano who brought his perspective to the tour group.
Worst trip experience possible!
Reply from EF Educational Tours
We're sorry to hear that your experience with the Madrid, Paris, and Rome trip did not meet expectations. Your satisfaction is our top priority.
If you're comfortable sharing more details about what specifically went wrong during your trip, we'd like to hear about it so that we can address any issues and make improvements for future travelers. Your feedback is invaluable to us, and we're committed to learning from your experience to ensure that we provide better experiences for all our travelers.
Poor planning by EF. Unorganized and too large of groups for tours. Canceled events. And the kids didn't even see major landmarks such as the Eiffel Tower
Reply from EF Educational Tours
We apologize for the perceived poor planning and organization you experienced during the tour. It is our goal to provide well-coordinated and enjoyable tours, and we regret any inconvenience caused by the large group sizes. Your feedback is valuable to us, and we will thoroughly review our planning processes and group management to ensure a more seamless and fulfilling experience in the future. We appreciate your understanding and the opportunity to address your concerns.
it was good but needs to be spaced out more. your direction Diana was an absolute dream and she was amazing!!
A terrible experience. I regret wasting nearly 5k on this trip, which was poorly planned and resulted in my student spending the majority of his time in airports. This group books the cheapest tickets (2 stops), leading to forseeable missed connections. Communication was practically nonexistent. The group was separated and re-booked on different flights to different cities (and countries). They missed the first two days of the trip and scheduled activities and only spent a few hours in the first destination before having to leave for the next country. My contacts with EF Tours about the missed days were met with a canned response to talk to my travel insurance. Overall, it was very disappointing.
Reply from EF Educational Tours
We apologize for the negative experience you and your student had for the tour. We understand your frustration with the missed connections, lack of communication, and the impact it had on the itinerary. While our team does their best to secure the best flights for the group, there may be some unforeseen airline schedule changes that conclude in needing flights with layovers to get the group to their destination. However, it sounds like overall the tour did not meet your expectations. We value your feedback and will use it to improve our planning and communication. Thank you for bringing this to our attention.
The tour guides were friendly and informative all along the way.
Well organized. Two are guys very friendly. The food average time allotment for key historic areas needed extended.
Food was ok, it could have been better. I am talking about the dinner. Half of the dinners felt bland, and three of the deserts tasted horrible. Tour guides were great. Hotels were good. We made the most out of the experience. Traveling was great.
Reply from EF Educational Tours
Thank you for taking the time to share your feedback. We appreciate your positive comments about our tour guides, hotels, and the overall travel experience.
Regarding the food, we apologize if some of the dinners did not meet your expectations. We understand that food is an important aspect of the travel experience, and we strive to provide a variety of meals for our participants. Your feedback regarding the blandness of some dinners and the taste of certain desserts will be shared with our team to ensure we continuously improve the quality of the food we offer.
We are glad to hear that despite the food-related issues, you were able to make the most out of your experience and enjoy the traveling aspect of the tour. Our aim is to create memorable and enjoyable experiences for our travelers, and we are pleased to know that the tour guides and the overall trip met your expectations in these areas.
Thank you again for your valuable feedback, and we hope to have the opportunity to serve you even better in the future.
Do not use EF unless you want to pay to suffer. Not the same company as in 2020. Horrible hotels and food. Our kids were starving and miserable. My son says he never wants to use EF again
Reply from EF Educational Tours
We apologize for the negative experience you and your son had during your tour. It's disheartening to hear that the hotels and food did not meet your expectations, and that your son had such a disappointing time. We understand the importance of providing comfortable accommodations and satisfying meals to ensure an enjoyable travel experience.
We take your feedback seriously and will review our hotel and restaurant selections to ensure that we are meeting the standards we strive for. Your comments about your child feeling hungry and miserable are concerning to us, and we will work to address these issues to prevent similar situations from occurring in the future.
We regret that your son now has a negative perception of EF and does not wish to use our services again. We value our customers' satisfaction and would like to make things right. If there's anything we can do to address the issues you encountered or regain your trust, please do not hesitate to reach out to us.
This tour was fast a furious, but we saw so many wonderful things in our 8 days together and had the absolute best guide in Mario! If you are looking for a leisurely trip through Europe this is not the trip for you. But if you are looking to see a ton of site, learn a ton of history and enjoy three countries in 8 days, it was awesome!
