Really terrible service
Really terrible service! To avoid by all means! We ordered wardrobe in February 2023 (had to pay in full for it), they did the wrong measurements and terribly installed it (not straight rails, the wardrobes sticks out in the doorway, damaged parts inside the wardrobe). Their quality expert confirmed all the mistakes in the report on May 17th, they promised the new installation in 8 weeks. After that no response, no confirmation for months until we went to the store. Promised new installation in the beginning of August. They delivered incorrect parts, had to reorder again, did it again wrong... (we had to measure and send pictures by ourselves). They promised to deliver on October 2, then changed it to October 23 and installation on October 24. The delivery didn't arrive, so installation didn't happen AGAIN. Now the new promised date is November 13th... (7 month after full payment and initial promised installation date).
It's a joke company, really terrible, just makes promises but doesn't care any responsibilities. It has been such a nightmare, lots of calls, emails, getting back to the store, so much time wasted and lots of stress.
Stay away! The price is also not cheaper than other Belgian furniture makers but definitely would be faster and more reliable somewhere else!

Reply from Eggo Kitchen & House - Sint-Stevens-Woluwe







