Egtactical Reviews 14

ordered and paid on through their payment system, a day later I got a charge for 1000 USD for an Australian electricity company. thankfully I got it resolved with the credit card company, I alerted them about the issue by mail and they just ignored it and I got no response from them despite having continues and stable communication with them before the moment of purchase.

Their package did reach my country but I had customs issues and didn't get to review the contents.

Stay away!! Complete scam. They will take your money and pretend to ship. Seriously save your money and avoid at all costs

Ordered i nov. 2024, shipped and tracking provided but it never made it to my door.
Tracking said «Unable to deliver order».

Contacted Leo from EG-tactical, he said they will ship new item and have new shipping info.

Again package did not get delivered.

He said shipping adress was bad.. but i have recived multiple shipped items from same shipping company in HK.

Now after 10 emails he does not respond..
Dont lose your money there!

They never shippid the item and when I asked for an explanation they answered with very vulgar email.
They are thieves.

Ordered a T2 from them in Jan, shipped in Feb, never made it. Zero response from seller after several attempts. Don't shop here, waste of your time and money.

Ordered on January 29th 2024 an NGAL (480$) and x3 magnifier (135$).
I only received the magnifier, which has aluminium chips inside between lenses (so unusable).
I never received the NGAL, seller lied 3 times telling that it was shipped but couldn’t give any tracking number.
PayPal dispute in progress but not sure I’ll have my money back nor receive my stuff….

(Ordered the Vudu 1-6x24 for 240$) They were very responsive, friendly and helpful throughout the entire process. The scope it self may have tiny specs outside the tube but it’s on the bottom half and barely visible.
Overall very satisfied!

I never received my order

Tried to cancel an order 1 hour after I placed it, they replied they cant cancel it, and now ignoring my calls and emails. Disgusting company

i had ordered a repro eotech exps3-2 and when it had arrived it worked fine just using it. as soon as i went to turn down the brightness all the way down on this sight it would not stay dim. i need the sight to be dim as i play in doors in low light. i then contacted customer service and asked what could be done or if another unit can’t be sent out or if atleast if i can receive a partial refund for the defective product. unfortunately on my part i had accepted to go through this transaction with pay friends and family so there was no seeing my money back any time soon. they seemed to only be communicative when the product was going to be sent out. just going with JK Army next time.

This “company” only ships garbage. You will pay your hard earned money and you will wait and wait til one day a shiny poop will magically appear in your mailbox. It will vaguely look like what you ordered but soon you will smell it for what it is…

EG tactical is the most unprofessional company with the absolute worst service. I ordered an opscore MT, hell star strobe, opscore helmet cover, and opscore amps from them, I never got a tracking number, they wouldn’t answer any of my emails, I finally got the package and it only had the helmet and helmet cover, over $220 worth of stuff missing. I emailed them and they refuse to respond to any of my emails. I would strongly suggest never doing business with them. Whoever runs this company is a gutless scumbag and I hope they get what they deserve.

Pre-ordered Vortex repro scope on April, never received until August. They gave me two PostNL tracking numbers "RU739435245NL" and "RU742058779NL" which both of them never showed movement from the Shippers warehouse. They told me they shipped the item, and the items got stuck in chinese customs, which is totally bs because the tracking status clearly showing no movements. They ignored all my messages and emails after all, I had to dispute them on PayPal to get my refunds.

Many people asked what happened to their item ordered and talking about bad experiences in EGtactical Facebook page comments section, and they got blocked and their comments are getting deleted. I got blocked also.

Please avoid this company, buy it from other company like Holywarrior. Many airsoft communities are telling people to avoid EG.

Worst service I ever received.
First I didn't get any order confirmation from them, i had to reach to them myself (they had plenty of time since i got worried after 2 days from placing the order).
Then they keep me waiting for 2 weeks just because the chosen color was out of stock, without telling me a word. Well, why wouldn't I just choose another color? Or another retailer if all colors are out of stock?
When I loose my patience, they tell me that ''the parcel is already sent and here is the tracking code'', like, why do I myself need to look for my order? The shop gave 0 f*cks about it from the whole begging!

The cherry on top - today I received the parcel, it was very small and light, because it contained ONLY the kill flash and the battery cover that I ordered additionally to the scope. The package info confirms that it never had the scope (0.12 kg), when their Spectre DR 1-4 should be around 0.5 kg without the package.

UPDATE: After some real time communication in their online chat i was told that this was a unique case and that they are very sorry. They also offered a DHL delivery instead of a refund and I accepted the offer. Their replicas are considered best on market so it is a pity to be unlucky and get such a bad service, I really hope this was a unique case.

Update (1 week): I was promised a Tracking Number in 3 days from the dispatch (not sure why DHL provides a tracking number so late), a week passed and no news. I contacted their online support and just got ditched after endless response time waiting, looks like this particular manager just waited for his/her shift to end xD

Update 2 (2 weeks): I got the FEDEX tracking few days ago, and today I noticed that the indicated delivery address is the old one, at the same time the person in the online chat requested the new address. Now they are trying to find if it is possible to redirect the parcel to the right address. Of course they are very sorry, but what can that changer? They have been extremely irresponsible from the very beginning...

Still WORST SERVICE EVER!