Egypt Escapes Reviews 

296
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 88 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for being exceptionally helpful, knowledgeable, and patient throughout the planning process. Many people found the booking experience to be straightforward and efficient, appreciating the clear communication and personalized assistance provided. The overall service and holiday arrangements consistently received high praise, with consumers noting well-organized trips and memorable experiences. However, some customers also noted discrepancies between the hotels booked and the actual accommodation provided, describing experiences where promised luxury hotels turned out to be of inferior quality or different from what was assured during booking.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, knowledge, and... See more

Holidays

Reviewers highlight positive aspects of holidays, with many expressing satisfaction with the planning and... See more

Service

Customers consistently note positive experiences with service, often highlighting excellent planning and... See more

Booking process

People report positive experiences with the booking process, often highlighting the helpfulness and knowledge... See more

Location

Users describe ambiguous interactions with location, with some reviewers noting that hotels were not in ideal... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just booked an amazing trip for next year to see the Pyramids and a Nile Cruise through Egypt Escapes... Dealt with Susan Wilson who was very helpful and knowledgeable and helped us book a trip to sui... See more

Rated 5 out of 5 stars

Susan Wilson of Egypt Escapes, is without a doubt the best travel agent we have ever had the pleasure of dealing with. She is knowledgeable, polite, friendly and funny - not to mention her endless pat... See more

Rated 5 out of 5 stars

Trying to organise a trip to Cairo and a Nile Cruise is a mine field. Lots of information is available on the internet which often conflicts. It is also challenging reviewing tour agents websit... See more

Rated 5 out of 5 stars

Serah has a lovely, warm, and receptive personality. She couldn't be nicer and her English is excellent. It was truly a great pleasure working with her and she really made this trip happen for us. We... See more


Company details

  1. Cruise Travel Agency
  2. Travel Agency

Written by the company

Egypt Escapes are an award-winning, ABTA & ATOL regulated & protected experts in Egypt Holidays. Specialising in guided tours all over the country as well as beach breaks on the stunning Red Sea Riviera. Where else can experience over 5000 years of unique history? Including inimitable, bucket list visits to The Pyramids in Giza, Cairo, River Nile Cruises, Luxor & so much more. If Egypt is not enough, we can also now include trips to Jordan from Egypt, where you can also experience such incredible sites as Petra, Wadi Rum, The Dead Sea & more! Get in touch with our 'Egypt Experts' who will make your Egypt getaway as amazing as possible for you. Egypt is the ultimate adventure trip for young and old alike. Tune in to your inner Indiana Jones in a land of discovery like no other. An exciting destination that has something for everyone in the family. A place where you can explore ancient ruins, snorkel stunning coral reefs and take a leisurely cruise down the Nile River? Look no further than Egypt. Epic, incredible and utterly unmissable: that’s how we’d describe our travel bucket list holidays to Egypt & Jordan. Enjoy a tour of a lifetime with our magical combination of the best of two ancient countries with some inimitable history & sites.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

296 reviews

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Replied to 100% of negative reviews

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4.5

All reviews

(296)

88 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Egypt Escapes exceeded our expectations…

Egypt Escapes exceeded our expectations in every way. The team was responsive, accommodating, and provided us with insider tips that made our experience even more special. Highly recommend to anyone looking to explore the wonders of Egypt!

August 6, 2024
Unprompted review
Rated 5 out of 5 stars

Holiday

Holiday.
The agent Sarah was extremely helpful and arranged our holiday with efficient service and friendly approach. Thank you. Brenda

July 8, 2024
Unprompted review
Rated 5 out of 5 stars

Would recommend!

Reeha was always pleasant and helpful, and so patient, in providing several quotes to help me decide.
Calls answered and returned in good time.
Once decision made, the process was quick and efficient.
Would definitely recommend!

August 3, 2024
Unprompted review
Rated 5 out of 5 stars

Booked with Adrian Evans

Booked with Adrian Evans, who was very professional, and responded quickly. We are travelling in November 2024, to Egypt and doing the Nile Cruise, so we cannot commit to the hotel and the boat yet. Hopefully, all will go well.

July 30, 2024
Unprompted review
Rated 4 out of 5 stars

Great service

Serah did so much work on our behalf getting so many quotes for us as we wanted a cabin above water level. She really explored every option.

July 26, 2024
Unprompted review
Rated 4 out of 5 stars

Professional Service

Booked with Kevin very professional, responded very quickly. We are travelling in January 2025, to Egypt and doing the Nile Cruise, so cannot commit on the hotel and the boat yet. Hopefully all will go well.

July 3, 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful Nile Cruise

Booked with this company used a chap called Gary Parker who was very helpful and sorted all our needs
The cruise itself was ok very traditional boat highlight for me was the excursions the rep was fantastic so informative
Would definitely recommend

May 31, 2024
Unprompted review
Rated 5 out of 5 stars

We had an amazing holiday with 3 nights…

We had an amazing holiday with 3 nights in Cairo, 7 nights cruising the Nile from Luxor to Aswan and back on the MS Royal Viking, and 4 nights in Luxor. Egypt Escapes made sure all our transfers went smoothly, the tours were excellent, and their guides were knowledgeable Egyptologists with degrees. The accommodations were perfect throughout the trip. I highly recommend Egypt Escapes to anyone planning a trip to Egypt!

May 24, 2024
Unprompted review
Rated 5 out of 5 stars

Great help from a charming lady

SARAH was friendly, helpful and worked hard to ensure my booking was tailored to my needs.
I am looking forward to my trip and Sarah's enthusiasm was largely responsible for that enthusiasm.
If the entire holidsy goes as smoothly as my dealings with Sarah, I will be very happy.

May 25, 2024
Unprompted review
Rated 1 out of 5 stars

Awful.

Rang them for a quote for a holiday.. awful customer service. Rude and abrupt. Ended my call quite quickly.. not interested in a company that doesn't value customers

May 23, 2024
Unprompted review
Egypt Escapes logo

Reply from Egypt Escapes

Hi Fatima and thanks for your review.
Apologies you didn't have a great experience when all you wanted was a quote for a holiday to Egypt. That doesn't sound like us at all, we are all a cheerful and friendly bunch (usually!). Maybe you did catch someone on a bad day though. Perhaps they were in a rush to get away for the bank holiday weekend?!
Joking aside though, we do pride ourselves on great customer service at ALL TIMES. If you would like to give us another try, I am sure we would do a better job this time. As our positive reviews suggest, we are a fantastic, friendly company offering dream holidays to the incredible country that is Egypt. So it's all happy things to chat about!
Feel free to get back in touch.
Kind regards,
Everyone@EgyptEscapes

Rated 4 out of 5 stars

We finally went on the Egypt Cruise

Recap, booked a surprise cruise for my husband 60th, and choose Egypt Escapes the booking process went well.
so the fly was delayed leaving London, so it was late arriving in Hurghada (after 11pm), when I came out of the airport, Meeting Point is the company that was used as the middle man. I did not see a sign with our names or anything, the kiosk was closed - slightly panicked I then saw mini bus with meeting point on the side, only to discover the cab next to it was for us.
The drive to the hotel was pleasant about 20 minutes (panic over), we arrive at the AMC hotel, very splendid, free WIFI in the reception area, cost extra in your room (we pasted).
it was very late and where able to get some off that was still available from dinner (sadly I only eat fish so so bread rolls for me, not much of a food selection so late in the evening.
We were told to be ready by 8am for our transfer pickup.
We went for breakfast at about 7.30am, there was a mixture of food stations, sadly I was not impress with the choose, and felt very disorganized.
(someone stole food from my plate while I went to get a coffee, so left I everything, was not amused).
We were offered a food bag to take on the bus, bread roll, crisp some fruit and a fruit juice,
4 hour drive to Luxor, a few stops on the way to collect other family from near by hotels, that where on the same cruise. Luxury coach aircon, got see drive through the country, and hear some history.

Arrive just before lunch at the boat, directed to food hall for lunch, the table number we where seated at will be our table for the rest of the trip. There is WIFI at a cost, though many said even when buying the card did not get good service (we pasted, sometimes good to disconnect)
We had Ashraf as our host for every meal, I did not pay for a drinks package with the booking because we don't drink alcohol (however if you are that way inclined please do), so we were given a receipt every time we requested a drink, the bill would be settle on the last day before exited cruise.
Ours came to about £45, mostly water and juice
The food was very good, good quality and quantity, and varied, the fish dishes where wonderful, though i did bring some hot pepper sauce, because I like my food spicy.
Both Chefs and staff were very warm and friendly!!!
Observation no females any formed part of the staff, all male on the boat and at hotel (hospitality) - cultural I believe.

The cabin room was nice, though there was no tea tray in the room, when I asked if I could have a kettle for the room, I was told because of health and safety no. However at time we would pull along other boats and on had a full tea tray complete with kettle, I figured this was a selling tactic so you would buy more hot drinks from them... Lucky someone had a travel kettle so I was able to enjoy the lattes sachets I had bought from home.
Cabins are a decent size, the TV had 3 English speaking movie channels, though the signal would drop out if going under a bridge,
The trips booked to the various temples, valley of the kings, Nubian village didn't disappoint. They gave you options to pay for add addition trips, the tour guy was very informative and out group of about 17 bonded well.
Yes every place you go, there are people that will try and get a little change from you, i.e. offer to take a picture for you, or should you a better view of part of the temple, do not feel pressure to give, say no thank you and keep it moving.

The boat Emilio was said to had a gym, there was not one, the running machine, bike and one other where all old and not working. Being someone who worked out regularly had to improvise, plenty of floor space not so bad.
The boat was nice, a shop on boat, a bar and yes you could catch the football matches.
I have to say that that my husband and I really enjoyed the trip learned so much, made a few friends and felt vert welcomed by the people, Yes like most places you go they want to sell to you, however no thank you is enough and keep it moving.
I would say that I had a wonderful experience though the hotel AMC that was all inclusive, the food was not the best at all. I also believe food that was not eat for lunch was used again for dinner. Food time was very disorganized, I have stayed at many all inclusive, however have never experience dining time like that.
Towards the end I had an upset stomach, so stuck with just eating bread.

Overall we had a wonderful experience I am glad that I was able to experience such a beautiful country, and its people, maybe we got lucky that all went well.
Either way the choice is your and I pray this help with you decision

March 30, 2024
Unprompted review
Egypt Escapes logo

Reply from Egypt Escapes

Hi Mrs Nugent,
Wow! Thank you so much for this amazing and informative review. The feedback is so helpful for us and other travellers to Egypt to digest. It really is appreciated.
Glad you had a good time.
Many thanks,
Everyone@EgyptEscapes

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