Eiderdown Reviews 

856
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 112 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and superior comfort of the blankets, duvets, and pillows. Consumers frequently note the extremely fast delivery service, wonderful packaging, and helpful staff assistance when selecting ideal products. Some reviewers were not happy with specific items, noting occasional issues such as duvets developing an unpleasant smell in humid weather conditions or certain pillows lacking the expected firmness, loft, and support for a restful night. A few people also mentioned that certain duvets felt too warm or required exchanges to better suit their personal preferences.

What people talk about most

Product

Reviewers mention positive feedback about product quality, comfort, and warmth, highlighting beautifully made... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the bedding is beautifully... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, consistently reporting fast and prompt arrival... See more

Service

Consumers find service to be excellent and helpful. Reviewers frequently highlight the knowledgeable staff... See more

Order

People report positive experiences with order processes, highlighting how easy and fast it is to purchase... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We normally sleep with a couple of blankets on our bed during summer but much prefer the feeling of a duvet. While hunting for a summer weight duvet, we found the Eiderdown 'Wool 150gsm Summer W... See more

Rated 5 out of 5 stars

Eiderdown has always been our “go to” bedding product. I like their lasting style and durability. The mattress topper that I bought on line was delivered in the time frame given when I placed the o... See more

Rated 5 out of 5 stars

Everything was done to my satisfaction. I was impressed with the communication prior to purchase as I had a few questions. The response was prompt and detailed. After receiving my wool topper I was so... See more

Rated 5 out of 5 stars

The alpaca duvet inner advertised winter weight was indeed that. Even in our low overnight temperatures in Christchurch I am toasty warm; I don’t even need extra blankets like I did with my feather i... See more


Company details

  1. Bedding Store

Written by the company

Premium New Zealand made Hungarian Goose & Duck Down, New Zealand Alpaca and New Zealand Wool bedding. Free shipping within New Zealand.


Contact info

4.9

Excellent

TrustScore 5 out of 5

856 reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(856)

109 reviews in the last 12 months

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Rated 4 out of 5 stars

Perseverance made me a happy customer

Hi, I purchased 2 of the adjustable wool pillows. My husband with little adjustment was really happy with his pillow, as for myself it was a different story. I was fighting with my pillow taking huge amounts of the wool filling out, a few nights I threw it away since it caused me head and neck pains. I wasn't going let this beat me. Getting the adjustment right took a couple of weeks or so, pulling out and putting in the wool filling. I have got my pillow right in the end and having a good night's sleep. It took some perseverance.
Now a happy customer

July 14, 2025
Rated 5 out of 5 stars

Surprisingly lightweight & not too hot

Surprisingly lightweight & while lovely & cosy it is not as hot to sleep under as a feather & down duvet inner thus making for a more comfortable nights sleep, which is exactly why I purchased it.

July 14, 2025
Rated 1 out of 5 stars

Wouldn't buy again

Wouldn't buy again. $300 for 2 pillows on sale. Within 2 months fill was very compressed and not suitable as sleeping pillows. Solution was to spend more money on fill.

February 10, 2025
Eiderdown logo

Reply from Eiderdown

Hi Kate, thanks for your review and once again sorry to hear they're not quite suited to your needs. As discussed in our email a wee while back, some additional fill is the way to get these pillows to be better suited which does come at an extra cost. We did offer this at a reduced amount at the time but are unable to offer it free of charge. Thanks, Lucas, Eiderdown

Rated 5 out of 5 stars

Wool mattress topper

I had purchased a good quality mattress but unfortunately found it wasn’t working out all that great for my back so I decided to invest in a wool mattress topper from Eiderdown and thank goodness I did because it has been an absolute game changer. My bed is comfortable & I'm sleeping much better. Highly recommend.

July 15, 2025
Rated 1 out of 5 stars

Were pushing a big birthday sale and…

Were pushing a big birthday sale and that it would end soon, so made a purchase on the last day of the sale. The. The next day a new sale started with even bigger discount, refused when challenged to update the pricing on my order. Be wary, they play up the buy local angle but don’t live up to that!

July 15, 2025
Eiderdown logo

Reply from Eiderdown

Hi Andrew, thanks for your review and sorry to hear your frustrations. We are a bit surprised by your review for a couple of reasons. Firstly, this is not something we would refuse and would price match if there was a difference within such a short amount of time. Secondly, we have checked through our emails etc and not received any communication from you regarding this. Had we received it we would've solved it immediately. Feel free to reach out to us via sales@eiderdown.co.nz and we can resolve this for you. Thanks, Lucas, Eiderdown

Rated 5 out of 5 stars

Happy with the service and quality of the product

We were most impressed with the help and advice we received from the young man at your outlet in Dunedin when we bought a Hungarian Down Queen sized duvet inner recently. He answered all of our questions and was extremely helpful advising us which duvet to buy. We are very happy with the duvet and look forward to many years of use from it. Please pass on our thanks to Lucas for a job well done. We would not hesitate to buy another one if we needed another one for another bed. They are excellent quality and worth the money

July 14, 2025
Rated 4 out of 5 stars

The duvet is fantastic

The duvet is fantastic: beautifully warm and light.
The reason I am giving 4 and not 5 stars is that I had to send it back for some minor repairs: a missing button on the corner and another one that was the wrong kind.
Communication about this with the Eiderdown team was easy and repair was immediately offered. Eiderdown made sure the duvet got picked up by NZ Courier and was delivered back the same way in pristine condition.
This is the second duvet we have purchased from them for our home.

October 14, 2024
Rated 5 out of 5 stars

Very satisfied customer

I wanted a warm, lightweight duvet inner for Northland winters. A New Zealand 🇳🇿 company, answering my call, wonderful 😊
Great to talk to a truthful, knowledgeable and friendly person.
Prompt delivery, of my new luxurious Autumn weight Goosedown duvet.
Perfect 💯, love it.

July 14, 2025
Rated 5 out of 5 stars

Great product..love it

Amazing to deal with. Very personal service available a phone call away. I loved the advice and options offered. And thrilled I opted for & was offered more down filler for my own specifications. My duvet inner was ordered Friday and arrived on Monday. Wow! So happy a friend suggested Eiderdown was the way to go plus being an NZ company is awesome. No hesitation to recommend.

July 11, 2025

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