eKomi US Reviews 5

They'll lock you into a contract.

Yearly contract with what I found to be a woefully inadequate platform for our needs. I just canceled almost 1/2 way into what I found to be a contract for 1 year.

Their software never did what I wanted it to and was difficult for me to use. I decided after a few months that this simply wasn't worth it.

I was never happy with this platform and I highly recommend you look elsewhere for review software, this is IMHO not a platform that anyone would want.

I note that there were a lot of flagged & blurred out feedback here and so I have paid extra attention to no violent, coarse or otherwise inappropriate language, and I have not given accusations that can't be proven, I have given opinion and my perspective which is honest and true.

I used this company for my business for 3 years. First watch for these scammers and they make you sign a contract for a year. What they don't tell you is that they make the contract Renee every year and tie you down. Secondly they Try to scam you and bill you multiple times for the same service month. Even if you have paid it. They give you the run around and you have proof to them that you have paid the invoice, where they come back say oh it was a accounting mistake. If a company has this many accounting mistakes, it would hire a new accounting department. Not the case here, because they are thieves and drive there business on doubling billing.

After finally canceling service in March of 2017 and have it go into effect aug 2017 ( because they had to milk the contract) yesterday 11/08/2018 a year and half later, they had the nerve to email me that I have an invoice outstanding in which again I had to provide proof.

They are still saying 3 invoices are outstanding which I haven't had time to go research and find the payments. Watch out and stay away from these scammers.

We've had a relationship with eKomi for about a year and I was withholding my feedback based on some of the negative reviews I've seen to get a more full picture. I help run a small, all-volunteer nonprofit and eKomi has been super helpful getting us to leverage their platform within our budget. Part of our nonprofit mission is digital marketing education, and the staff at eKomi helped us put together a great seminar presentation about review collection/management. The was very educational, full of great data, and not salesy - keeping with our mission. They've also offered to write a blog post about our nonprofit to help promote our programs. It is true that if you go off-platform you lose your reviews, so it's important to understand that risk up front and to continue to solicit reviews cross-platform (G+, Facebook, Yelp, etc.). However the benefit we see in sticking with eKomi is the integration with Google search results and AdWords. Having a star rating in those results is a powerful tool! If things go south with eKomi, I'll be sure to update this review, but so far we have been very pleased with the last 12 months.

Do not use!
The software they installed never worked but despite dozens of emails and a letter, they completely ignored everything until we received a demand for payment from a German debt collection company.
Must admit I am quite looking forward to the court case

We started using eKomi in September of 2014. After two years of using eKomi and attempting to encourage customers to use their review tool it was clear that customers weren't responding and that eKomi's was falling far short of expectations. We subsequently researched other review software and found several that were vastly superior. After removing all traces of eKomi from our site and employing a competitor's review tool we saw a dramatic spike in use. Further, the competing software's management tool was full featured, user friendly and easily worked with other eCommerce, marketing, and customer relationship management software we're using including Shopify, Springbot, LightSpeed, MailChimp, etc. We politely requested termination of services from eKomi. Their US Account Manager initially and understandably attempted to maintain us as a customer. But when we made it clear that their software does not meet our requirements he then served us with a copy of the original contract. Essentially saying there was nothing he could do. The contract's fine print (6 pt. font) reads, "If the contact is not cancelled at least 30 days prior, the term will be automatically extended for an additional 12 months." So rather than "do the right thing" and waive the extension they are holding us hostage for a substandard software service, that we are not using, for an additional 12 months. I attempted to reach the US Account Manager several times since without the courtesy of a response. So a word of caution, do not give them your credit card details because they will unscrupulously continue charging your account to no avail. Absolutely the worst customer service experience I have ever had with a software provider. Don't make the same mistake.

UPDATE: It just keeps getting worse. Instead of addressing my review by contacting me and attempting to resolve it, they contacted Trust Pilot to try to get my review removed. This is subsequent to me proactively contacting their US Account Manager and their general support mailbox last Friday, November 25, 2016. I received nothing more than an auto response that read, "Thank you for getting in touch with us. Your request (XX77) has been received and is being reviewed by our support staff. We will contact you as soon as possible." Apparently trying to get my review removed was more important than resolving this matter. Pathetic.